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Embassy Suites by Hilton Raleigh Crabtree

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4700 Creedmoor Road, Raleigh, NC 27612-5802
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (220)
Room & Suite (32)
Dining (22)

About

#22 of 98 hotels in Raleigh
Location
Cleanliness
Service
Value
Experience authentic hospitality at the recently renovated (May 2017) Embassy Suites by Hilton Raleigh Crabtree in North Carolina. Centrally located in the heart of Midtown Raleigh at Crabtree Valley, mid-way between RDU International Airport and Downtown Raleigh, the hotel is located within close proximity to many Raleigh attractions. Our hotel offers 225 suites plus more than 8,000 sq. ft. of meeting space. Work or relax in our one-bedroom suites featuring separate living and sleeping rooms. Living rooms feature a sofa bed, arm chair, in-room safe, 49-inch HDTV, work table plus wet bar with refrigerator, microwave and coffeemaker. The bedroom features either one king or two double beds, a second 49-inch HDTV and second sink with vanity. Start your day with our free made-to-order breakfast and enjoy our complimentary evening reception nightly. WiFi is available for a nominal fee.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Board games / puzzles
Kids stay free
Free airport transportation
Car park
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
On-demand films
Bottled water
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, French, Spanish, Portuguese
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
39Restaurantswithin 1 km
1Attractionwithin 1 km
1365Reviews9Q+A100Room tips
Traveller rating
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Lessssa wrote a review 1 Nov
New York City, New York1 contribution
Great hotel! Staff and all amenities offered were great. Had the opportunity to stay overnight and the location was excellent. Walking distance to shopping and restaurants. I would definitely recommend this hotel to other family members and colleagues whether on vacation or business travels. It’s a great location.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: October 2022
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 3 weeks ago
Dear Lessssa, Thank you for reviewing your stay at Embassy Suites by Hilton Raleigh Crabtree. We are glad you were pleased with the well-appointed amenities we offer and that you enjoyed the service our courteous associates delivered. We are also delighted to learn that our location, convenient to restaurants and shopping, worked well for you. Thank you for recommending us to future guests. We look forward to welcoming you back. Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Suzanne wrote a review Jul 2021
2 contributions2 helpful votes
Hotel's Favourite
Beautiful hotel with large suites. The staff were friendly and helpful, especially Bob at reception! Walkable to shopping mall and great lobby to gather in. Would definitely recommend this hotel and would stay there again!
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Review collected in partnership with Embassy Suites Hotels
Date of stay: July 2021
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Heather Cardone, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 19 Jul 2021
Thank you for the generous review of Embassy Suites Raleigh - Crabtree. We are thrilled to learn you loved our location and were impressed with our spacious accommodations. We also appreciate your nice comments about our courteous associates, and your compliments will surely be shared with Bob. It was a pleasure hosting you, and we look forward to your next visit. Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LauLF wrote a review Oct 2022
Lyon, France9 contributions2 helpful votes
I was very surprised to discover that housekeeping is done only on the fourth day. In other words I paid 260$ a night for a 3 nights stay and had no housekeeping done. Where is the interest for the customer here ? Also I had a premium room, charged 20$ more than standard room for free snacks (it is the only difference). I got the snacks tray on the last night only after 3 reminders.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 4 weeks ago
Dear LauLF, Thank you for being our guest and sharing your feedback. We are sorry for the housekeeping issue you outlined and that some of our amenities are not available during your visit. However, we are happy to let you know our housekeeping service is available upon request and this information is posted on our website. On your future visit please reach out to our front desk to schedule a room cleaning and replenish the amenities. Also, we want to extend our sincerest apologies for the delay you experienced in getting your room amenities despite the requests you put in with the front desk; this is not the first impression we want to present. Our goal is for each guest to receive an exceptional experience. . We appreciate all of your feedback that helps us to improve. Thank you again and we hope you will consider us again the next time you are in the area. Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
christine312312 wrote a review Aug 2022
1 contribution
From west coast Oregon Visiting friends and family for first time in five years. My whole trip was enjoyable except for the sleeping quarters of this hotel. My back is still in bad pain from sleeping two nights in a row on a very hard mattress. Nothing nice about the beds and unfriendly staff.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: August 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 18 Aug 2022
Dear Guest, Thank you for choosing Embassy Suites by Hilton Raleigh Crabtree and for taking the time to post a review! We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. We also apologize for the service issues you encountered, and rest assured that we will take steps to elevate our service levels. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back. Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
richard y wrote a review Aug 2022
Charlotte, North Carolina4 contributions
Supposed to be a father/son weekend. Woke up to a chattering roach on the headboard. Was then moved to another room that had a bug in the bed. Ended our stay at 4am and head back home. Whats upseting there has been no effort by the Hotel Gen'l Mgr or Hilton to make it right and I'm an Amex HH rewards member. When I called to complain a second time I was informed I got what I requested which was a refund. Who wouldn't be upset?! Never had a bad experience with an Embassy Suites Hotel before until now.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 10 Aug 2022
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We are also sorry for not being able to reach out to you, and rest assured, we will review this and make sure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
silvanairenze wrote a review Aug 2022
Houston, Texas1 contribution1 helpful vote
I’m in the travel industry and it’s so refreshing to stay at a hotel that is extremely welcoming, and helpful. The breakfast is phenomenal for quality and service, front desk follows through and was super helpful with our ever changing schedules and shuttle service, and the housekeeping are excellent at respecting occupied rooms and maintaining the cleanliness of the property. All around 5 stars!
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Review collected in partnership with Embassy Suites Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 9 Aug 2022
Thank you for your recent stay at the Embassy Suites Raleigh - Crabtree and for taking the time to review our hotel. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. We will share your comments at our next staff meeting. It will certainly make their day! It was also so nice to read how pleased you were with our daily cooked-to-order breakfast. Thanks again for your review. We look forward to welcoming you back soon! Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alexandriafoodfan wrote a review Jul 2022
Wilmington, North Carolina70 contributions62 helpful votes
The hotel is in a terrific location, an office park directly across the street from Crabtree Valley Mall. We felt very safe and the hotel seemed very secure, you had to access the fitness center, pool, even going from the garage inside the hotel with your room key. The mall is close enough that you could actually walk, with a great variety of restaurants. The hotel is pet-friendly and there are many open areas to walk your pet outside. The pet station was well equipped with poop bags and a trash can. The outside area of the hotel appeared to be very clean. The rooms are extremely comfortable, excellent bedding and nice bathroom towels. There are actually 3 sinks, one in the bedroom, the bathroom and another sink in the "kitchen/bar" area, making it super convenient if traveling with children. There are many lights in the room, as well as numerous electrical outlets and USB ports for your cords. Many hangers (also removable) and plenty of storage for your clothes. The rooms were very clean; housekeeping does an excellent job. The fitness center is huge, extremely well equipped with cardo equipment and weights. A delightful change from the closet type workout rooms you find in mid-size hotels. The indoor pool is also very large and very clean. Breakfast is terrific, but only open from 6;00am-9:00am. The service staff, especially the man and woman making omelettes, are very friendly and helpful. The food is hot and fresh, and it's still plentiful as 9:00am approaches. It would be nice if coffee service and access to cold items, like fruit and muffins, remained open longer, especially the coffee. The front desk staff is pleasant, but seem so serious. Whereas the kitchen staff were always smiling and seemed very happy. The only negative issue was the complimentary cocktail reception from 5:30-7:30pm. Although advertised as food and cocktails, there was no food. And there was only one bartender, for not just paying customers eating and drinking at the bar, but for the many hotel guests in line for the free cocktails. I went there 3x within an hour and each time there were no less than 8-12 people waiting for a drink. It's hard to be mad at the staff, they can only move so fast. My suggestion is to staff up during this busy period, or set a table offering beer, wine and soft drinks for this 2 hour window. Those wanting cocktails can wait for their "mixed drinks," the other service would move quickly. The line was literally wrapped around the bar into the lobby. OR.....lower guest expectations. Don't promote a reception with food/snacks if there aren't going to be any. Or don't offer mixed drinks at all, just offer complimentary beer, wine and soft drinks. The complimentary reception is a trademark of the brand, but times are changing, just something to think about. Overall, our stay was excellent. Will definitely return when in Raleigh.
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Date of stay: July 2022
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Room Tip: The hotel is a square open atrium, serviced by 2 elevators. Get a room close to elevator if you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 16 Jul 2022
Thank you for your glowing review! It is always nice to know when our guests enjoy not only our hotel, but the surrounding areas as well. We're proud to have a team that is so committed to taking good care of our guests. We will be sure to share your compliments with the entire staff! We appreciate your business and look forward to welcoming you back to the Embassy Suites Raleigh - Crabtree. Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marie B wrote a review Jun 2022
2 contributions
The front desk staff at this location were very welcoming and helpful. The room was clean and comfortable and the breakfast was excellent. When I experienced issues with my TV, the problem was identified, I was informed and then moved for my convenience. I do want to note that my digital key never worked again after the move. The young lady working as a waitress in Axis was attentive despite the crowds on both nights I visited. An additional note is Chris the bartender. The first night i decided to visit the bar, he was so deep in his phone that he did not acknowledge me waiting; another patron had to yell his name. And then, instead of apologizing he asks me, "Are you here for the free drinks, its over there," and he points across the room. He then turns back to his phone and whatever was more important than good customer service. I was highly agitated at his dismissiveness.
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Date of stay: June 2022
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 27 Jun 2022
Thank you for choosing Embassy Suites by Hilton Raleigh Crabtree for your trip and for taking the time to compliment our front desk associates, fresh accommodations, and the breakfast we serve. We have also taken note of your additional comments regarding the digital key and the inconvenience you faced at our bar on your first night. Please be assured that we will discuss your feedback with the appropriate individual in an effort to prevent such service shortfalls in the future. We are grateful for your patience and your generous rating. We look forward to welcoming you back whenever you are in the area. Sincerely, Sachin Shourie, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Judy M wrote a review Jun 2022
Moncks Corner3 contributions1 helpful vote
We made a reservation for Wed 06/01/22, King Corner room. Comfortable accommodation, plenty of room to lounge in living room. Arrived early afternoon and checked in right away! We entertained other family members for lunch and dinner in the hotel restaurant and all meals were delicious! Big thanks to Vilma at the restaurant for her excellent customer service. Breakfast made to order omelets were amazing. Thanks Embassy for your whole crew!
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Date of stay: June 2022
Value
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Room Tip: Corner rooms do not disappoint, lots of room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 7 Jun 2022
Thank you for your glowing review. It is always nice to know when our guests enjoy our hotel. We're proud to have a team that is so committed to taking good care of our guests. We will be sure to share your compliments with the entire staff and especially Vilma. We are also happy that we met your expectations with the food we serve. We appreciate your business and look forward to welcoming you back to the Embassy Suites Raleigh - Crabtree. Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rex P wrote a review May 2022
Conover, North Carolina1 contribution
We have stayed at this Embassy Suites several times over the years. The experience is always good, breakfast is awesome, the room always accommodating and clean. The only reason this review got a three was because Evelyn G, the bartender, was very unpleasant toward us. Maybe she was having a bad day? We did all we could to cheer her up, but it really should have been her being customer friendly and happy… Right?
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Embassy Suites by Hilton Raleigh Crabtree
Responded 22 May 2022
Rex, thank you for your patronage over the years. While we are glad, you liked our delicious breakfast and well-equipped accommodations, please accept our apology for the behavior of our associate. We assure you this is not the typical service level we provide our guests. Your concerns have been shared with her, and we will take swift action to keep this from happening in the future. It was a pleasure to host your visit once again, and we hope to do so again in the future. Sincerely, Sachin Shourie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$138 - US$198 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites raleigh - crabtree hotel raleigh, embassy suites hotel raleigh, raleigh embassy suites
LOCATION
United StatesNorth CarolinaRaleigh
NUMBER OF ROOMS
225
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EMBASSY SUITES BY HILTON RALEIGH CRABTREE - Updated 2022 Prices & Hotel Reviews (NC)

Frequently Asked Questions about Embassy Suites by Hilton Raleigh Crabtree
Which popular attractions are close to Embassy Suites by Hilton Raleigh Crabtree?
Nearby attractions include Crabtree Valley Mall (0.5 km) and House Creek Greenway Trail (1.0 km).
What are some of the property amenities at Embassy Suites by Hilton Raleigh Crabtree?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Embassy Suites by Hilton Raleigh Crabtree?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Raleigh Crabtree?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Raleigh Crabtree?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Embassy Suites by Hilton Raleigh Crabtree?
Conveniently located restaurants include Seasons 52, J. Alexander's, and The Cheesecake Factory.
Are there opportunities to exercise at Embassy Suites by Hilton Raleigh Crabtree?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Embassy Suites by Hilton Raleigh Crabtree have an airport shuttle?
Yes, Embassy Suites by Hilton Raleigh Crabtree offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Embassy Suites by Hilton Raleigh Crabtree have airport transportation?
Yes, Embassy Suites by Hilton Raleigh Crabtree offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Embassy Suites by Hilton Raleigh Crabtree?
Yes, dry cleaning and laundry service are offered to guests.
Does Embassy Suites by Hilton Raleigh Crabtree offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.