Hilton Garden Inn Raleigh/Crabtree Valley hotel is centrally located between downtown Raleigh and RDU International Airport. The hotel is adjacent to Crabtree Valley Mall with 200-plus shops, restaurants and entertainment. This hotel allows for easy access to all Raleigh local destinations including North Carolina State University. Retire to your spacious guest room, featuring granite surfaces, a mini-fridge, a microwave and a Mirra Chair by Herman Miller with ergonomic work desk. Browse over 33 HD channels on the 47-inch flat-screen TV and stay connected with complimentary WiFi. Choose our inviting seventh floor Executive Suite for the ultimate stay, offering more space and wonderful views of Crabtree Valley. Dine in style at our Raleigh, NC, hotel. We offer American cuisine for breakfast and dinner in the relaxed Garden Grille and Bar. Energize in the complimentary 24-hour fitness center with PreCor equipment, or swim in the heated indoor freshwater pool.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Great hotel. Nice modern decor. An upscale Garden Inn! Close to the mall. Very friendly staff and delicious food at the meeting rooms. I did not stay overnight and attended a meeting but we looked at a room out of curiosity and it looked all fine. Good to know, next door is a Hampton Inn.
Read more
Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We chose the suite for the weekend for our wedding parties to get ready in as well as our wedding night. When we arrived, it was apparent the guest before had smoked in the room. When we mentioned to the staff and Arthur, they IMMEDIATELY went into action to remedy the situation. Not only did they make sure my wedding dress was cared for properly so that it didn’t smell like smoke, they worked hard to make me and my bridesmaids feel special by bringing up some bubbly and cheese while we got ready. When we returned from the wedding, my groom and I were greater with a gift Arthur had purchased himself as well as a card signed by his entire team with sweet messages and well wishes. They consistently checked up on us and made sure our stay was nothing but easy and we could not thank Arthur and his team more. Even when we were worried, they remained calm and beyond professional and kind to us. We will only be staying at this hotel when we return to Raleigh and will recommend any friends or family to do the same.
Read more
Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arthur Daniel, General Manager at Hilton Garden Inn Raleigh /crabtree Valley
Responded 3 Jun 2021
We want to thank you and entire wedding party for staying with us! It was a rough start but I am glad it you ended up thoroughly enjoying your stay. I hope everyone else did as well. Thank you for choosing us and we hope to see you soon!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had asked for a hotel pickup, but the flight was late. The hotel-manager, Ms. Christina, came herself to the airport and picked me up. The next day I asked for a complimentary late check-out, i.e. around 6:00 PM, which she graciously approved. The entire staff, from the front desk to the cleaning service was extremely helpful and informative. My only comment has to do with the internet service. Very poor quality or no reception at all in my room which must be corrected. Otherwise, it was a memorable stay.
Read more
Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Garden Inn Raleigh-Crabtree Valley, General Manager at Hilton Garden Inn Raleigh /crabtree Valley
Responded 18 May 2021
Thank you for sharing your very gracious comments regarding your stay at the Hilton Garden Inn- Crabtree Valley! We are very proud of our staff for their continued efforts to provide friendly and exceptional service. I am glad you got a chance to experience that first hand.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There were two issues. 1) Initially our shower would not turn off so we had to switch rooms. 2) The marijuana smell was so bad that we asked to change floors. They said they didn't have any other rooms available but were willing to give us the night for free. The marijuana smell was so bad that we had to leave the hotel and stay somewhere else. All this occurred around midnight. They had charged my card once we arrived and said it may take a few days before the amount would be refunded to my card, we will see!!! When asking about the smoking of marijuana, all the hotel would say is that they were aware of it but their hands were tied, what ever that means.
Read more
Date of stay: June 2021
Rooms
Cleanliness
Service
Room Tip:Please read reviews before booking a hotel!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arthur Daniel, General Manager at Hilton Garden Inn Raleigh /crabtree Valley
Responded 22 Jun 2021
We want to apologize for the experience you had during your stay with us. We appreciate you bringing this tour attention. We want all our guest to have a positive and great experience while staying with us and we will continuously work to make sure that our guests do. Incidental are authorized with the room rate and tax, each time you check in to a hotel it is standard. We hope you give us another chance whenever you visit Raleigh next time so we can redeem ourselves.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service was fantastic but I don’t know if it was the cook/chef or the chicken itself that was absolutely horrible. My friend and I both ordered a chicken sandwich after a long day of strive after we got to the hotel we were both so hungry that we ate about 2/3 of the sandwich and then gave it up. It was so tough, it was stringy, it was chewy. I can’t believe I ate as much as I did to be honest. Never again
Read more
Review collected in partnership with Hilton Garden Inn
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wasn’t too particularly clean. There was hair literally everywhere, chairs, walls, pool, mirrors. There this white clumpy chalk like substance on the head board that I ended up cleaning off. The carpeted floor is beyond sticky and the chair has juice all over it with a nice sticky puddle underneath. All of that to see neither staff nor occupants adhering to Covid regulations. Frankly , I don’t care if you wear a mask, just stay the hell away from me. I didn’t find any experience with the front desk overly exciting, didn’t feel welcomed. Had a issue with the room above mine and excessive noise. Ended up calling down to the front desk at about 9:08 pm, spoke to a young lady who I didn’t feel was all that nice about the noise and asked if she could give them a ring, received a “surreee”. About 1:30 am the noise subsided. Something told me to leave a day early. Pool was heated. Last day of our mini vacation was spent watching swim lessons. If there’s programs like this , let people know so we can make other plans. Prime location, traffic is ridiculous at this one section. Anyway the security precautions were amazing !
Read more
Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Garden Inn Raleigh-Crabtree Valley, General Manager at Hilton Garden Inn Raleigh /crabtree Valley
Responded 18 May 2021
Please accept my apology for the disappointment you experienced during your stay. We sincerely appreciate your feedback and we will work to improve. Your comments will help us as we continually work to improve our guest experience. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff at this Hilton Garden in are so friendly and welcoming. It makes travel a little easier when you can look forward to seeing a familiar face. There are so many great offerings on their menu and the kitchen is more than happy to make substitutions.
Read more
Review collected in partnership with Hilton Garden Inn
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arthur Daniel, General Manager at Hilton Garden Inn Raleigh /crabtree Valley
Responded 3 Jun 2021
We are so glad that you feel that way! We appreciate you staying with us each time you visit. We definitely look forward to seeing you soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I always try to use the Hilton Garden Crabtree because not only is the hotel wonderful but Arthur at the front desk is amazing. He always greets me with a smile and makes me feel very welcome whenever I stay there. They also do a nice job on the breakfast.
Read more
Date of stay: March 2021
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Garden Inn Raleigh-Crabtree Valley, General Manager at Hilton Garden Inn Raleigh /crabtree Valley
Responded 18 May 2021
We appreciate your kind comments so very much. Thank you for taking the time to do a review regarding your stay. We look forward to welcoming you back to our hotel in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was disappointed in the water pressure and also how long it took to get hot water also was very disappointed to be told by staff breakfast was not included in my stay even though I paid almost 200 dollars per night. We were told breakfast was $19.99 per guest and only coffee was free. Nice facility but pricey and really not worth my headache. The cold bath was terrible then to learn about breakfast was unacceptable
Read more
Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you need a place to hold an event and fell comfortable contact Megan! That all I can say. She the most wonderful person to work with to make your event a memorable success. Sweet, kind and patient and made sure we were happy and everything was in order before she left for the weekend. Excellence Customer Service.
The table were 6 feet apart, guest sat 6 feet apart. They decorated the tables with lovely linen table cloth and a centerpiece. We had to provide the service ware and have the food catered due to Covid 19 and their kitchen being closed. But it was well worth the saving! The General Manger was also very accommodating checking in the day of to make sure everything was to our satisfaction. He even gave my grand children a treat. So thoughtful. I will definitely be back.
Read more
Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Garden Inn Raleigh-Crabtree Valley, General Manager at Hilton Garden Inn Raleigh /crabtree Valley
Responded 18 May 2021
We are so glad your event went well. Thank you for choosing to have your event here and stay with us! We look forward to more events and you staying with us again in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Raleigh area.
PRICE RANGE
HK$1,106 - HK$1,378 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaRaleigh
NUMBER OF ROOMS
149
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
