Hilton Garden Inn Raleigh / Crabtree Valley

Hilton Garden Inn Raleigh / Crabtree Valley

Very clean pool
Traveller (185)
Very clean
Room & Suite (78)
Hilton Garden Inn Raleigh / Crabtree Valley
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.5
#3 of 89 hotels in Raleigh
4.7 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.7 of 5 bubbles
Value
Hilton Garden Inn Raleigh/Crabtree Valley hotel is centrally located between downtown Raleigh and RDU International Airport. The hotel is adjacent to Crabtree Valley Mall with 200-plus shops, restaurants and entertainment. This hotel allows for easy access to all Raleigh local destinations including North Carolina State University. Retire to your spacious guest room, featuring granite surfaces, a mini-fridge, a microwave and a Mirra Chair by Herman Miller with ergonomic work desk. Browse over 33 HD channels on the 47-inch flat-screen TV and stay connected with complimentary WiFi. Choose our inviting seventh floor Executive Suite for the ultimate stay, offering more space and wonderful views of Crabtree Valley. Dine in style at our Raleigh, NC, hotel. We offer American cuisine for breakfast and dinner in the relaxed Garden Grille and Bar. Energize in the complimentary 24-hour fitness center with PreCor equipment, or swim in the heated indoor freshwater pool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Coffee / tea maker
Microwave
Flatscreen TV
Refrigerator
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Value
Mid-range
Hotel links
Special Offer:Price Match Guarantee

Location

3912 Arrow Dr, Raleigh, NC 27612-4657
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 43 out of 100
43
Raleigh-Durham Airport
11.3 km
See all flights
1 Attraction
within 1 kilometer
1,018Review18Q+A42Room tips
Traveller rating
  • 829
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  • 9
  • 13
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Detailed Reviews
Gibbs B wrote a review Sept 2022
Outer Banks, North Carolina8 contributions5 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Wonderful staff, clean updated facilities, secure and am looking forward to staying again.
And the food and beverage service was really good, as was the service from the bartenders.
The front desk team was also top notch, kind and professional.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica Glover wrote a review Feb 2020
1 contribution
5.0 of 5 bubbles
We chose the suite for the weekend for our wedding parties to get ready in as well as our wedding night. When we arrived, it was apparent the guest before had smoked in the room. When we mentioned to the staff and Arthur, they IMMEDIATELY went into action to remedy the situation. Not only did they make sure my wedding dress was cared for properly so that it didn’t smell like smoke, they worked hard to make me and my bridesmaids feel special by bringing up some bubbly and cheese while we got ready. When we returned from the wedding, my groom and I were greater with a gift Arthur had purchased himself as well as a card signed by his entire team with sweet messages and well wishes. They consistently checked up on us and made sure our stay was nothing but easy and we could not thank Arthur and his team more. Even when we were worried, they remained calm and beyond professional and kind to us. We will only be staying at this hotel when we return to Raleigh and will recommend any friends or family to do the same.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arthur Daniel, General Manager at Hilton Garden Inn Raleigh / Crabtree Valley
Responded 3 Jun 2021
We want to thank you and entire wedding party for staying with us! It was a rough start but I am glad it you ended up thoroughly enjoying your stay. I hope everyone else did as well. Thank you for choosing us and we hope to see you soon!
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Theodore V wrote a review Mar 2020
Alexandria, Virginia5 contributions
5.0 of 5 bubbles
I had asked for a hotel pickup, but the flight was late. The hotel-manager, Ms. Christina, came herself to the airport and picked me up. The next day I asked for a complimentary late check-out, i.e. around 6:00 PM, which she graciously approved. The entire staff, from the front desk to the cleaning service was extremely helpful and informative. My only comment has to do with the internet service. Very poor quality or no reception at all in my room which must be corrected. Otherwise, it was a memorable stay.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Garden Inn Raleigh-Crabtree Valley, General Manager at Hilton Garden Inn Raleigh / Crabtree Valley
Responded 18 May 2021
Thank you for sharing your very gracious comments regarding your stay at the Hilton Garden Inn- Crabtree Valley! We are very proud of our staff for their continued efforts to provide friendly and exceptional service. I am glad you got a chance to experience that first hand.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Coby wrote a review Jun 2021
2 contributions
1.0 of 5 bubbles
There were two issues. 1) Initially our shower would not turn off so we had to switch rooms. 2) The marijuana smell was so bad that we asked to change floors. They said they didn't have any other rooms available but were willing to give us the night for free. The marijuana smell was so bad that we had to leave the hotel and stay somewhere else. All this occurred around midnight. They had charged my card once we arrived and said it may take a few days before the amount would be refunded to my card, we will see!!! When asking about the smoking of marijuana, all the hotel would say is that they were aware of it but their hands were tied, what ever that means.
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Date of stay: June 2021
1.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Please read reviews before booking a hotel!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arthur Daniel, General Manager at Hilton Garden Inn Raleigh / Crabtree Valley
Responded 22 Jun 2021
We want to apologize for the experience you had during your stay with us. We appreciate you bringing this tour attention. We want all our guest to have a positive and great experience while staying with us and we will continuously work to make sure that our guests do. Incidental are authorized with the room rate and tax, each time you check in to a hotel it is standard. We hope you give us another chance whenever you visit Raleigh next time so we can redeem ourselves.
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Quest733353 wrote a review Jan 2022
1 contribution
4.0 of 5 bubbles
The service was fantastic but I don’t know if it was the cook/chef or the chicken itself that was absolutely horrible. My friend and I both ordered a chicken sandwich after a long day of strive after we got to the hotel we were both so hungry that we ate about 2/3 of the sandwich and then gave it up. It was so tough, it was stringy, it was chewy. I can’t believe I ate as much as I did to be honest. Never again
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Blogger93 wrote a review Apr 2021
New York City, New York148 contributions54 helpful votes
+1
3.0 of 5 bubbles
Wasn’t too particularly clean. There was hair literally everywhere, chairs, walls, pool, mirrors. There this white clumpy chalk like substance on the head board that I ended up cleaning off. The carpeted floor is beyond sticky and the chair has juice all over it with a nice sticky puddle underneath. All of that to see neither staff nor occupants adhering to Covid regulations. Frankly , I don’t care if you wear a mask, just stay the hell away from me. I didn’t find any experience with the front desk overly exciting, didn’t feel welcomed. Had a issue with the room above mine and excessive noise. Ended up calling down to the front desk at about 9:08 pm, spoke to a young lady who I didn’t feel was all that nice about the noise and asked if she could give them a ring, received a “surreee”. About 1:30 am the noise subsided. Something told me to leave a day early. Pool was heated. Last day of our mini vacation was spent watching swim lessons. If there’s programs like this , let people know so we can make other plans. Prime location, traffic is ridiculous at this one section. Anyway the security precautions were amazing !
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Garden Inn Raleigh-Crabtree Valley, General Manager at Hilton Garden Inn Raleigh / Crabtree Valley
Responded 18 May 2021
Please accept my apology for the disappointment you experienced during your stay. We sincerely appreciate your feedback and we will work to improve. Your comments will help us as we continually work to improve our guest experience. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future.
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JIrwin wrote a review Feb 2020
Medway, Massachusetts4 contributions1 helpful vote
5.0 of 5 bubbles
The staff at this Hilton Garden in are so friendly and welcoming. It makes travel a little easier when you can look forward to seeing a familiar face. There are so many great offerings on their menu and the kitchen is more than happy to make substitutions.
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arthur Daniel, General Manager at Hilton Garden Inn Raleigh / Crabtree Valley
Responded 3 Jun 2021
We are so glad that you feel that way! We appreciate you staying with us each time you visit. We definitely look forward to seeing you soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sherryw64 wrote a review Mar 2021
New Bern, North Carolina2 contributions
5.0 of 5 bubbles
I always try to use the Hilton Garden Crabtree because not only is the hotel wonderful but Arthur at the front desk is amazing. He always greets me with a smile and makes me feel very welcome whenever I stay there. They also do a nice job on the breakfast.
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Date of stay: March 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Garden Inn Raleigh-Crabtree Valley, General Manager at Hilton Garden Inn Raleigh / Crabtree Valley
Responded 18 May 2021
We appreciate your kind comments so very much. Thank you for taking the time to do a review regarding your stay. We look forward to welcoming you back to our hotel in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tammy M wrote a review Jul 2023
2 contributions
3.0 of 5 bubbles
I was disappointed in the water pressure and also how long it took to get hot water also was very disappointed to be told by staff breakfast was not included in my stay even though I paid almost 200 dollars per night. We were told breakfast was $19.99 per guest and only coffee was free. Nice facility but pricey and really not worth my headache. The cold bath was terrible then to learn about breakfast was unacceptable
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kountry Girl wrote a review Nov 2020
Raleigh, North Carolina2 contributions2 helpful votes
5.0 of 5 bubbles
If you need a place to hold an event and fell comfortable contact Megan! That all I can say. She the most wonderful person to work with to make your event a memorable success. Sweet, kind and patient and made sure we were happy and everything was in order before she left for the weekend. Excellence Customer Service.

The table were 6 feet apart, guest sat 6 feet apart. They decorated the tables with lovely linen table cloth and a centerpiece. We had to provide the service ware and have the food catered due to Covid 19 and their kitchen being closed. But it was well worth the saving!
The General Manger was also very accommodating checking in the day of to make sure everything was to our satisfaction. He even gave my grand children a treat. So thoughtful. I will definitely be back.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Garden Inn Raleigh-Crabtree Valley, General Manager at Hilton Garden Inn Raleigh / Crabtree Valley
Responded 18 May 2021
We are so glad your event went well. Thank you for choosing to have your event here and stay with us! We look forward to more events and you staying with us again in the future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Davidson_lady asked a question Sept 2021
Davidson, North Carolina9 contributions3 helpful votes
Are you pet friendly
Answer from Juan G
Austin, Texas32 contributions12 helpful votes
Yes
Bowie M asked a question Aug 2021
Wilson, North Carolina237 contributions65 helpful votes
Do you serve a breakfast? If so what time on Sunday?
Answer from Joe L
200 contributions66 helpful votes
ask for the coupon. breakfast served 7 to 9 AM during the week. Not sure on weekends
JAB419 asked a question Apr 2018
Raleigh, North Carolina
Is the indoor pool heated?
Answer from Arthur D
Raleigh, North Carolina
Yes our pool is heated. Open from 8am until 10pm every night. Arthur
JAB419 asked a question Apr 2018
Raleigh, North Carolina
Is the indoor pool heated?
Answer from luvNC
Hickory, North Carolina87 contributions29 helpful votes
Yes it is. Pool also is set up where you can almost walk into it. Best part of my stay. They also have pool towles at the pool.
pickyvol asked a question Feb 2018
Flag Pond, Tennessee108 contributions26 helpful votes
How close Is this location to NC State?
Answer from Arthur D
Raleigh, North Carolina
15 minutes from NC State. Short highway drive.
Travel Pros wrote a tip Mar 2024
Charleston, South Carolina442 contributions53 helpful votes
5.0 of 5 bubbles
"The bar has an obstructed view of the TV from the side."
Read full review
SandraC wrote a tip Sept 2023
1 contribution
2.0 of 5 bubbles
"Choose a different hotel"
Read full review
82Shad wrote a tip Nov 2021
Baton Rouge, Louisiana176 contributions42 helpful votes
5.0 of 5 bubbles
"Have dinner and drinks at the bar one night - Truly a great experience."
Read full review
Coby wrote a tip Jun 2021
2 contributions
1.0 of 5 bubbles
"Please read reviews before booking a hotel!"
Read full review
Juan G wrote a tip May 2021
Austin, Texas32 contributions12 helpful votes
5.0 of 5 bubbles
"Ask for any room away from elevators"
Read full review
Not the right property for you?
There are more places to choose from in the Raleigh area.
PRICE RANGE
HK$1,132 - HK$1,530 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaRaleigh
NUMBER OF ROOMS
149
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HILTON GARDEN INN RALEIGH / CRABTREE VALLEY - Updated 2024

Frequently Asked Questions about Hilton Garden Inn Raleigh / Crabtree Valley
Which popular attractions are close to Hilton Garden Inn Raleigh / Crabtree Valley?
Nearby attractions include Crabtree Valley Mall (0.9 km) and Macy's (1.0 km).
What are some of the property amenities at Hilton Garden Inn Raleigh / Crabtree Valley?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Raleigh / Crabtree Valley?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Raleigh / Crabtree Valley?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Raleigh / Crabtree Valley?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Raleigh / Crabtree Valley?
Conveniently located restaurants include Seasons 52, The Cheesecake Factory, and J. Alexander's.
Are there opportunities to exercise at Hilton Garden Inn Raleigh / Crabtree Valley?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Hilton Garden Inn Raleigh / Crabtree Valley have airport transportation?
Yes, Hilton Garden Inn Raleigh / Crabtree Valley offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Garden Inn Raleigh / Crabtree Valley?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Raleigh / Crabtree Valley offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Raleigh / Crabtree Valley?
Many travellers enjoy visiting Mordecai Historic Park (5.9 km), Historic Oakwood (6.2 km), and Joel Lane Museum House (6.6 km).
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