The overall hotel has been great during our stay. Very clean. Initially we had a small issue upon checkin since the internet was down due to a fiber line being cut but Nikki and Liliana were very accommodating. This is very rare in todays world with customer service not being a focus point anymore. Great job Hilton
They took very good care of us. Our first hotel got canceled and we did not know until we got there. We ended up staying here. Our AC went out during our first night and they immediately moved us to another room. They gave us a great discount for our troubles. The hotel is very clean and the breakfasts were great. We will be back
Stayed here for a business trip for a week; we had some initial issues come up around billing, with the system providing some inaccurate numbers. Although it did take some doing to resolve these issues, Liliana at the front desk provided fantastic customer service, and Nikki did a wonderful job making sure that our issue was resolved, going the extra mile in accommodating us and doing so in good humor. I also appreciated the kitchenette setup!
What a stressful experience with hotel staff! We made reservations for 3 rooms for 3 days and requested to switch one of our rooms with a king bed for two queens. We were told that it was no problem, but it ended up being a big problem! Apparently there is no communication between any of the front desk staff and the manager ignored our repeated requests for a simple phone call back. She finally called us at home after our stay ended and made poor excuses and was rude. Disappointed Hilton rewards member.
Nikki the GM and all the hotel staff are amazing. They will go out of their way to make things happen. A+ Customer service. Facility is very clean. Definitely will stay here again. I Recommended to anybody.
Nice, but not the Hilton standards that we are accustomed to. Arrived prior to check-in time and couldn’t check-in but we saw two other parties get checked in. I understand policy, however other Hilton hotels allow early check-ins for Honor Members. Pillows were horrible!! Bed was a semi-comfortable. Pubic hair on supposedly “clean” wash clothes. We had to clean our shower, it was dirty and had some sort of stains (blood or dirt) . It was late at night when we were ready to shower. Thankfully we travel with supplies because what’s clean to one is not always clean to another. The walls and floors are thin. It sounded like a herd of elephants above us and beside us. When laying in the bed, when our neighbors walked around our bed would shake. Not sure why they claim it’s a new hotel, it seems to be a renovated hotel. Breakfast was not all that. No variety day to day. We learned our lesson, stick to Embassy Suites and Hampton Inns.…
Excellent place to stay friendly staff Very convenient area close to the mall and shopping center Nice suite clean place Good food clean pool gym room has enough equipments and very organized and neat
Cienna was absolutely amazing! She made me feel welcome and made me feel like royalty. I highly suggest she gets promoted because I believe she is ready for more responsibility and she has a natural kindness about herself that will transform for her for the rest of her life!
I was only in town for a couple of nights, but this would be a great location for an extended stay. Cienna was great, and Christina Nicole were friendly and attentive. The room was very clean with plenty of receptacles and USB ports for charging. I hope to stay again for the conference we were planning.
This is one of the few hotels out there that still offers hard wired Internet access. The hotel is relatively new and it's very well maintained. The owners and the staff are incredible. Kamal, Nicole and Sienna were absolutely amazing. There is a shopping mall, restaurants and a shopping center within walking distance. Surprisingly the hotel is VERY quiet considering its location to everything. I did have a challenge with an inconsiderate neighbor blasting music at 5am but once I alerted the front desk they took care of it right away. It's a great place to stay.