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Red Roof PLUS+ Raleigh NCSU - Convention Center

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1813 S Saunders St I-40/440 at US 70/401, Raleigh, NC 27603-2315
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Traveller (71)
Room & Suite (21)
Dining (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 18/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 18/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 99 hotels in Raleigh
Location
Cleanliness
Service
Value
You can find this Red Roof PLUS+ in Raleigh conveniently off I-40 and just two miles from the Raleigh Convention Center. We are also near downtown Raleigh, the North Carolina Executive Mansion, North Carolina State University, Carter Finley Stadium, Shaw University, North Carolina State Fairgrounds, North Carolina Museum of Natural Sciences, Raleigh Memorial Auditorium, PNC Arena, Red Hat Amphitheater, Coastal Credit Union Music Park at Walnut Creek and Raleigh-Durham International Airport. Upgrade to one of our Premium rooms where we will have a snack ready for you in your room! Red Roof PLUS+ Raleigh Downtown - NCSU/Conv Center is a 100% smoke-free, pet-friendly hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Complimentary Instant Coffee
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
ATM on site
24-hour front desk
Parking
Wifi
Complimentary tea
Vending machine
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Room features
Air conditioning
Housekeeping
Safe
Telephone
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Budget
Languages Spoken
English, Spanish
478Reviews5Q+A96Room tips
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Juliette M wrote a review May 2022
Yorktown, Virginia6 contributions
This Red Roof has the worst customer service oriented front desk. Through an error, the charge card I used to reserve my room expired and I did not arrive until 10:00 p.m. I was told my reservation was canceled and in order to rebook, I would have to pay way too much for the value of a Red Roof room. While we were sitting in the lobby trying to book a room at the same hotel, the desk person told me no other rooms were available. We were not told there was only 1 room left. And they didn't offer us that room prior to selling it. I will NEVER use another Red Roof Inn!!!!! The Days Inn up the street was much friendlier and offered me a room at the same price as my original booking at Red Roof. Buyer Beware!!!!!!
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Date of stay: May 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Q R, General Manager at Red Roof PLUS+ Raleigh NCSU - Convention Center
Responded 30 May 2022
Hello, Thank you for taking the time to tell us about your experience. Please know anytime you make a reservation it is only held until 6pm without being guaranteed. At 6pm all reservations are ran and if the credit card onfile is not valid the reservation is canceled. Memorial weekend is a very busy weekend so as reservations were being canceled people were continuing to book via online if available or by phone. Im sorry that we were sold out nd not able to hold a room for you all pass 6pm. In the future if you are aware that there is a issue with the card provided please call and add a new card to your reservation. Thank you again and I do hope you will give us the opportunity to better serve you on your future travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kim G wrote a review May 2022
Sapphire, North Carolina34 contributions8 helpful votes
Upon arrival, there were no handicapped parking spaces, and one of them was occupied by some people sleeping in a car, which also happened the next night. At the desk, I was not greeted with "hello, welcome to RRI, do you have a reservation" or anything like that. I was greeted with "last name?" I gave it, the clerk did some paperwork, handed me a page to sign, then gave me 2 keys and said "enjoy your stay". I was not given a copy of my receipt. I looked at the keys, and then asked her what my ROOM number was - she replied "oh I didn't write it on the keys? my bad'. She did. Didn't tell us where to park, where the elevators were, or sorry for the inconvenience, etc. Very unprofessional. When we got to the room, it smelled of stale smoke, even though we booked and paid for a "smoke free" room. The hallway and elevator had an obvious (fresh) odor of marijuana. The room was comfortable enough, other than 4 small, flat pillows. I did notice a silverfish crawling across the desk the morning we left. On our first morning, we came down expecting breakfast (as is advertised on your own Google business page), and on your website as "complimentary coffee in the lobby" -- NEITHER of which occurred. So I went to the front desk where the clerk was on the computer, and a person looking like the housekeeper was sitting on the counter in the back of the front desk area. I asked about breakfast - and the housekeeper burst out laughing. Yeah - joke's on me. The desk clerk said "uh no, there's no breakfast". There wasn't any coffee in the lobby as described, either, so I went to my room and made my own coffee in the pot I brought from home. (the pods you provided had 1 regular 1 decaf, no cream except powder, and 2 bags of sweetener. This was for 2 people for 2 nights. Impossible). When my husband was loading the car and I was packing up, I noticed a silverfish run across the desk. When I checked out, I was told "you're all set" - not thank you for staying, how was your stay, have a nice day, and no copy of my receipt was even offered. I did get an emailed copy later. I noticed a charge on my bill for a "safe fee". I wrote and asked what this was, and no one responded to me. If this is for a literal safe to keep things in, we never used a safe. In fact, I don't know if there was one in the room or not. In addition to the people sleeping in a car in a handicapped spot, no coffee in the lobby or breakfast despite your google page, the ice machine on our floor didn't work, and the only vending machine required $1 bills or quarters. People were smoking pot on our floor and probably the elevator - in a non-smoking hotel. The adjoining room (which we did not request) was very loud, especially noticeable as they watched porn over and over, very loudly. (That's how we knew it was porn - when the 'storyline' started over and the same 'dialogue' was repeated!) Finally the lack of courtesy and professionalism from the front desk staff (and the housekeeper laughing AT us), the lack of advertised breakfast and/or coffee, smell of smoke throughout the facility when advertised as smoke free, the insect on the work desk, the non-working machines -- all made for a very unpleasant stay. We will never stay at this particular Red Roof again!
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Date of stay: April 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Q R, General Manager at Red Roof PLUS+ Raleigh NCSU - Convention Center
Responded 6 May 2022
Dear Kimberly Geer, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for all of the inconvenience that you experienced. We do not offer breakfast, I will review the sites because it should not be listed as an amenitie. We do work with a towing company to try to ensure everyone is parked legally. I apologize for the lack of customer service that you received. I will share your comments with my team and I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cindy H wrote a review Mar 2022
Fletcher110 contributions35 helpful votes
I really wanted to like this accommodation as it had a fantastic location close to the interstate and downtown, but that was about it. The employers were nice but this is a no frills stay. You got a room with a squeaky and lumpy mattress. It definitely could have been cleaner. The floors were gummy and sticky. The bathroom did not smell, but it just didn't look very clean. You had to get your towels at the front desk as there was no room service until you left. Snack and food machines will take your money....if they are working at all. Coffee bar in the morning only had sugar, no creamer. So the 2 stars I gave it was for nice employees and location. Remember, you get what you pay for and not a thing more!
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Q R, General Manager at Red Roof PLUS+ Raleigh NCSU - Convention Center
Responded 10 Mar 2022
Hello, I just want to take this opportunity to thank you for taking the time to complete an online review regarding your stay with us. Please rest assured that your most recent experience is not the type of experience that I find acceptable and can assure you that I will personally follow up with my housekeeping team members to make sure that there is an immediate improvement in their attention to detail when servicing the rooms that are to be provided to our guests. I sincerely thank you as it is through feedback as yours that allows us an opportunity to improve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melanie wrote a review Oct 2021
Columbia, South Carolina4 contributions1 helpful vote
My husband and I just spent four days and three nights at this hotel. The hotel is wonderful. The staff was great, the beds were soft and comfy. We never knew that anyone was on our floor. I would highly recommend it to my friends.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Dave C wrote a review May 2020
Milford, Delaware3 contributions
I was overall satisfied with my stay. My customer service representative Gayla did a great job checking me in‼️ She put me in one of the renovated rooms which was nice overall. Not a big fan of the style sink they chose to use, I like having more counter top space, shower pressure was excellent. I was not pleased with the fact that I had to leave a deposit and was told it’s because I used a 3rd party app to book‼️ I know this is nonsense and the real truth is for another review altogether‼️My room was on the 2nd floor and as I stepped off the elevator, was greeted with the overwhelming scent of marijuana as I was also told at check in this was a 100% smoke free motel, which is the reason why I choose to stay here‼️ Here’s a thought: Maybe this hotel should do like other hotels I have stayed at and keep locals out or charge them more to sway them from renting a room in the first place then customers don’t have to deal with noise and non compliant people that ruin the experience for others‼️ This is part of the reason you ask for a deposit, to pay for the stupidity of those that steal from you and ruin your renovations to rooms that some like me actually enjoy‼️ Also, why should I be punished for saving money as I travel for my work by using 3rd party apps when locals come in to party and do things they can’t or wouldn’t do elsewhere because they have no regard to others and eventually enough bad reviews will hurt you overall then the only people left that will rent rooms are your undesirables‼️
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Date of stay: May 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sammy N wrote a review Mar 2020
3 contributions
The staff overall did a great job with the upkeep of the place. Any issue I had they did their best to take care of it ASAP and I really appreciated that. The customer service was stellar. One particular employee stood out by the name of Keon. He displayed professionalism and excellence in all our interactions. Anyways...I will definitely return and return soon.
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Date of stay: March 2020
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Crystal Bagwell wrote a review Feb 2020
1 contribution
Very nice staff the GM quisha was very personable she took time with her guest definitely made sure we we're taken care of our room was nice very clean plenty of parking space and close to everything you could need thanks guys you made our stay very enjoyable
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mr and mrs b wrote a review Feb 2020
Raleigh, North Carolina1 contribution
Very comfortable very clean we actually was checked in by the GM ms quisha attitude was wonderful she took time and made sure we were completely satisfied I would recommend this hotel to anyone the staff all together was friendly rooms very clean
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nevin wrote a review Feb 2020
Boston, Massachusetts11 contributions27 helpful votes
This hotel is perfect if you need somewhere to crash while hanging out in downtown raleigh. The room was probably the cleanest I had in a while. Don't even think about the breakfast you're better off grabbing something outside the hotel.
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Date of stay: January 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Dasia B wrote a review Jan 2020
Raleigh, North Carolina1 contribution
I enjoyed my stay here ! Very clean and comfy I’ll definitely be back to visit again. Thank you and your staff for helping me enjoy my stay and your clean up crew was amazing and very organized, My room was just what I expected and a little more !
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$72 - US$95 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
red roof inn raleigh downtown ncsu hotel raleigh, raleigh red roof inn
LOCATION
United StatesNorth CarolinaRaleighCaraleigh
NUMBER OF ROOMS
133
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Frequently Asked Questions about Red Roof PLUS+ Raleigh NCSU - Convention Center
Which popular attractions are close to Red Roof PLUS+ Raleigh NCSU - Convention Center?
Nearby attractions include Tic Toc Escapes (5.5 km), Tobacco Road Tours (2.5 km), and Pullen Park (3.0 km).
What are some of the property amenities at Red Roof PLUS+ Raleigh NCSU - Convention Center?
Some of the more popular amenities offered include free wifi, free parking, and facilities for disabled guests.
Which room amenities are available at Red Roof PLUS+ Raleigh NCSU - Convention Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Red Roof PLUS+ Raleigh NCSU - Convention Center?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Red Roof PLUS+ Raleigh NCSU - Convention Center?
Yes, free parking is available to guests.
What are some restaurants close to Red Roof PLUS+ Raleigh NCSU - Convention Center?
Conveniently located restaurants include Second Empire Restaurant & Tavern, Angie's Restaurant, and Bida Manda.
Are pets allowed at Red Roof PLUS+ Raleigh NCSU - Convention Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Red Roof PLUS+ Raleigh NCSU - Convention Center?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Red Roof PLUS+ Raleigh NCSU - Convention Center?
Many travellers enjoy visiting Historic Yates Mill County Park (5.3 km), Mordecai Historic Park (4.4 km), and Historic Oakwood (4.1 km).
Is Red Roof PLUS+ Raleigh NCSU - Convention Center accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.