Residence Inn Raleigh Downtown
616 S Salisbury St, Raleigh, NC 27601-2116
Full view
View all photos(128)128
Room & Suite (67)
Dining (21)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
Contact accommodation for availability.
There are similar hotels available.
View allDid you already book this hotel?
Tell us so we can help you plan.
Avg. HK$2,017 /night, 1/18 - 1/19
HK$3,029
per night
HK$2,173
per night
HK$1,316
per night
Jan
Feb
18 Jan
Today
20 Jan
22 Jan
24 Jan
26 Jan
28 Jan
30 Jan
1 Feb
3 Feb
5 Feb
7 Feb
9 Feb
11 Feb
13 Feb
15 Feb
17 Feb
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
#27 of 90 hotels in Raleigh
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Suggest edits to improve what we show.Improve this listing
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Great View
Trendy
Languages Spoken
English
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Tennis court
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Car park
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Convenience store
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Location
616 S Salisbury St, Raleigh, NC 27601-2116
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 79 out of 100
79
Raleigh-Durham Airport
17.7 km•
See all flights
Car Hire
36 Restaurants
within 0.5 kilometers
Reviews
Traveller rating
- 127
- 30
- 6
- 7
- 9
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
We stayed here during a stopover. We typically choose Marriott brand due to the rewards. Check in was easy and pleasant. We were most impressed by the cleanliness of the room. Visually everything looked good, which it typically does. Due to my concerns over sanitation, we brought our own cleansing wipes and wiped down all of the "high touch" surfaces, counters, handles, remotes and the bathroom. Surprising most of the cloths came back visibly clean with very little dirt/dust! Only one family is allowed on the elevator at a time and they limit the traffic coming in to the building. They no longer have free buffet service, but do provide a bagged continental breakfast (juice, protein bar, applesauce and muffin) which is reasonable considering the circumstances.
Read more
Date of stay: August 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lisa Jeffries, Agency / Consultant at Residence Inn Raleigh Downtown
Responded 6 Oct 2020
Thank you for choosing Residence Inn Raleigh Downtown. We are so glad you were pleased with all of the precautions we are taking during this time. We hope to see you again soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terencia and David are awesome! But more on that in a second. This hotel is brand new, close to everything in downtown Raleigh, and staffed with amazing people. We were in town for a wedding and we truly enjoyed our stay. The rooms were clean, the breakfast served in the mornings was hot and fresh, and you can tell they take pride in making sure their guests are happy. When the wedding was over, we enjoyed ourselves at the rooftop bar and the bartenders were top notch. I especially want to commend Terencia and David, who helped us at the front desk. Terencia is full of valuable knowlesge and David was always very eager to help. I do a lot of traveling and I have to say that it's been a while since I have had such attentive and friendly help. I was truly blown away by their level of customer service. I highly recommend staying here, you will not be disappointed!
Read more
Date of stay: December 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lisa J, Public Relations Manager at Residence Inn Raleigh Downtown
Responded 8 Jan 2020
Thank you so much for your five-star review! We are so glad you had a great stay. We are happy to hear you enjoyed your room, breakfast, and the service! We will be sure to acknowledge our staff for their service during your stay. Thank you for recommending Residence Inn Raleigh Downtown. We look forward to seeing you again soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my 6th or 7th stay at this hotel since 2017. Each and every time I have been impressed with the level of service and hospitality of this hotel. The rooms are large, comfortable, and well equipped. The rooms seemed soundproof, so quiet.
The location is in the heart of downtown Raleigh, allowing you to explore the many museums and restaurants.
I recommend the rooftop restaurant, 10th & Terrace. The menu is creative and changes regularly. I recommend a couple of small plates and a signature cocktail, the perfect attitude adjustment.
The location is in the heart of downtown Raleigh, allowing you to explore the many museums and restaurants.
I recommend the rooftop restaurant, 10th & Terrace. The menu is creative and changes regularly. I recommend a couple of small plates and a signature cocktail, the perfect attitude adjustment.
Read more
Date of stay: October 2020Trip type: Travelled on business
Rooms
Location
Service
Room Tip:Â Ask for a higher floor, the views are mesmerizing.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charlotte Taylor, Agency / Consultant at Residence Inn Raleigh Downtown
Responded 22 Sept 2021
Thank you so much for the positive remarks and the 5-star review! We are thrilled to hear that you continue to enjoy your stays here at The Residence Inn Raleigh Downtown. We aim to provide a high level of service and comfort to all of our guests. We look forward to providing another 5-star experience at your next visit!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at the Residence Inn several times in the past as an attendee of the annual IBMA/World of Bluegrass conference and street fair and have had a fine experience. Unfortunately, this year the experience was subpar and not up to the previous standards. Here are my major complaints:
1. The bed was terrible. Saggy and lumpy. Really there is no excuse for this at the rates they charge.
2. Minimal house keeping provided. Yes, I know that hotels cut back on their housekeeping during the pandemic however most hotels are back to full servicing at this point. Over the 6 nights that I stayed there, the only servicing that I got was the replacement of the towels. Even the coffee maker had a used filter in it left over from a previous guest.
3. Restaurant. I had dinner one night at the restaurant and ordered a $22 salad. When it arrived, I asked for some rolls and butter to which the waiter said that they had none as they only got rolls delivered on Monday (it was Friday). When I said any type of bread would be fine, he said he would see if he could scrounge up some hamburger buns. He then promptly disappeared into the kitchen only to return and tell me that the cook Saud that he was "too slammed" to get me any bread until things slowed down. Why the waiter didn't just get it himself is beyond me and in any case it was a ridiculous answer. Eventually another waiter, sensing that I was unhappy, came over and asked if he could help. I explained to him the bread situation to which he just shook his head and went off to the kitchen and got me some bread and butter straight away.
While I am not one who generally complains, the current level of service at the Residence Inn is definitely not up to standards and I will seriously consider switching to one of the other hotels the next time I attend IBMA.
1. The bed was terrible. Saggy and lumpy. Really there is no excuse for this at the rates they charge.
2. Minimal house keeping provided. Yes, I know that hotels cut back on their housekeeping during the pandemic however most hotels are back to full servicing at this point. Over the 6 nights that I stayed there, the only servicing that I got was the replacement of the towels. Even the coffee maker had a used filter in it left over from a previous guest.
3. Restaurant. I had dinner one night at the restaurant and ordered a $22 salad. When it arrived, I asked for some rolls and butter to which the waiter said that they had none as they only got rolls delivered on Monday (it was Friday). When I said any type of bread would be fine, he said he would see if he could scrounge up some hamburger buns. He then promptly disappeared into the kitchen only to return and tell me that the cook Saud that he was "too slammed" to get me any bread until things slowed down. Why the waiter didn't just get it himself is beyond me and in any case it was a ridiculous answer. Eventually another waiter, sensing that I was unhappy, came over and asked if he could help. I explained to him the bread situation to which he just shook his head and went off to the kitchen and got me some bread and butter straight away.
While I am not one who generally complains, the current level of service at the Residence Inn is definitely not up to standards and I will seriously consider switching to one of the other hotels the next time I attend IBMA.
Read more
Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raleighwood Clients, Owner at Residence Inn Raleigh Downtown
Responded 7 Oct 2022
Thank you for taking the time to provide us with this feedback! We are disappointed that your stay was not a positive experience and will be sure to share your feedback with our team. We are confident that your feedback will be addressed and hope you will give us another chance to impress you on your next visit to Raleigh.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I really enjoyed our stay at this RI. The staff, location, and ease of parking the car for in/out access made this property stand out. We loved the King Studio suite, which was spacious and modern.
Most importantly, we felt safe and clean during these times of Covid. Thank you to the housekeeping team!
Most importantly, we felt safe and clean during these times of Covid. Thank you to the housekeeping team!
Read more
Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lisa Jeffries, Agency / Consultant at Residence Inn Raleigh Downtown
Responded 16 Feb 2021
Hi Jae, We are so happy to hear you had an excellent stay in Raleigh! We are glad to hear you enjoyed your King Studio Suite and felt that it was safe and clean. We will be sure to let housekeeping know. We hope you will visit us again soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for an event at the convention center, perfect location! Very friendly staff, Diana in housekeeping could not have been more helpful. Clean rooms, TV's on mounts that swivel, loved it! The rooftop bar, 10th & Terrace, was a perfect spot to unwind, and my colleagues and I were there in winter so just imagine how nice it is up there in spring or fall. Breakfast can get busy, but that's to be expected but the staples were available and the staff there was always on point. As all Residence Inn's do, the room had a kitchen so I went to Weaver Street Market and got breakfast supplies (ground coffee, a must as there's a drip coffee maker) and ate breakfast in my room most mornings. Closest Starbucks is in the Marriott across the way, can get VERY busy so making your own will be helpful. I would absolutely stay there again.
Read more
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lisa J, Public Relations Manager at Residence Inn Raleigh Downtown
Responded 10 Feb 2020
Thank you so much for your five-star review! We are so glad you stayed with us for an event at the convention center. We will be sure to share with Housekeeping and Diana your feedback! Please come back and join us when it gets warm so you can enjoy 10th and Terrace. We look forward to having you back soon! Thanks again for your feedback.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a great property downtown near the convention center with easy parking, great breakfast and a rooftop bar with a view. It was very quiet and staff were wonderful. The rooms have everything you need in the kitchen and rooms are laid out well for a lengthy stay if needed. The only complaint I have is that the ice maker buzzes for about 5 seconds when it is refilling with water. This woke us up the first night twice until we realized the source and turned it off. We rectified the issue by turning it on during the day when we were away, allowing it to make ice, then turned it off at bedtime.
Read more
Date of stay: October 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charlotte Taylor, Agency / Consultant at Residence Inn Raleigh Downtown
Responded 22 Sept 2021
Thank you for the positive feedback! We are thrilled to hear about your excellent experience with us! We look forward to sharing your kind words with our team. We apologize for the issue with the ice maker and will look into that. We look forward to providing the same 5-star experience at your next stay!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As soon as we opened the door to our room it was love at first sight! My husband and I decided to take a staycation for our 30th wedding anniversary and we could not have been more pleased with Residence Inn in downtown Raleigh. We stayed in a corner, 2-room suite with a city view. The living room and kitchen were incredibly spacious and the comfy king-size bed and huge walk-in shower made our stay extra special. We were so happy with the room and hotel that we are planning to make this an annual getaway! The location is perfect, right near the hub of the city, yet not in the middle of the mix, so it's easy to walk to most downtown locations. Looking forward to returning soon!
Read more
Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lisa J, Public Relations Manager at Residence Inn Raleigh Downtown
Responded 2 Jan 2020
Thank you so much for your five-star review! We are so glad you chose Residence Inn Raleigh Downtown. Happy Anniversary! We look forward to seeing you again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel itself was great - good location, clean, nice rooms. My only issue was a charge at the rooftop bar. The bartender charged us twice by accident but getting one of those refunded was an act of God! Over the course of 30 days, I called 3 times and emailed on 3 separate occasions to get it taken care of with NO RESPONSE. None! Finally, on my FOURTH call, I reached Hadassa who was extremely helpful, nice, and responsive. It took her a few days to get the information she needed, but kept me updated each day to let me know she was still working on it. Whoever is working their email needs to be fired.
Read more
Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ncsulilwolf, Public Relations Manager at Residence Inn Raleigh Downtown
Responded 10 Mar 2020
Thank you for sharing this shortcoming with us so that it may be addressed and remedied in the future, 955buffyc. We apologize for the tardiness in addressing the issue to satisfaction and hope you'll forgive the delay when visiting us again in the future. We're glad you enjoyed our property and hope to host you again soon. Safe travels!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arriving at a hotel for check-in at near midnight is never ideal, especially after a cross-country plane flight. But our arrival at the excellent Residence Inn in downtown Raleigh came with a strange twist. The front-desk receptionist directed us to get to our room by dragging our heavy suitcases outside the hotel, down a half flight of stairs then enter the parking garage to gain access to the hotel. This roundabout made no sense to us at that late hour, but we weren't about to argue so off we went.
Only the next morning did we sort through what happened. The receptionist mistakenly assumed that we had a rental car and give us directions to the parking garage for that. We didn't. And there was no vehicle in the loading zone parking space, so why she assumed that was beyond us.
Other receptionists during our stay were shocked when we mentioned this mistake and apologized profusely. But the damage had been done and this review would have been remiss in not mentioning this problem in hopes that it never happens to any future customers.
Otherwise, we were much impressed with this fine new facility. Our king suite was spacious, the amenities generous, the bathroom larger than many other places, the king bed very comfortable with plenty of pillows.
Breakfasts were good and ample with new items rotated in each morning. A huge caldron of by-scratch oatmeal, always available, was a tasty and healthy way to start a morning even in summer. A half dozen fresh add-on's to the oatmeal, from coconut flakes, brown sugar, raisins & cranberries, made it into a fine breakfast specialty (way better than instant).
We found the Residence Inn's location to be a bit on the edge of downtown but certainly walkable to downtown eateries and other attractions. The Convention Center is right next door.
We'd stay this Residence Inn again, but would never head out to the parking garage with our luggage when the elevators were right behind us and only 15 feet from the reception desk.
Only the next morning did we sort through what happened. The receptionist mistakenly assumed that we had a rental car and give us directions to the parking garage for that. We didn't. And there was no vehicle in the loading zone parking space, so why she assumed that was beyond us.
Other receptionists during our stay were shocked when we mentioned this mistake and apologized profusely. But the damage had been done and this review would have been remiss in not mentioning this problem in hopes that it never happens to any future customers.
Otherwise, we were much impressed with this fine new facility. Our king suite was spacious, the amenities generous, the bathroom larger than many other places, the king bed very comfortable with plenty of pillows.
Breakfasts were good and ample with new items rotated in each morning. A huge caldron of by-scratch oatmeal, always available, was a tasty and healthy way to start a morning even in summer. A half dozen fresh add-on's to the oatmeal, from coconut flakes, brown sugar, raisins & cranberries, made it into a fine breakfast specialty (way better than instant).
We found the Residence Inn's location to be a bit on the edge of downtown but certainly walkable to downtown eateries and other attractions. The Convention Center is right next door.
We'd stay this Residence Inn again, but would never head out to the parking garage with our luggage when the elevators were right behind us and only 15 feet from the reception desk.
Read more
Date of stay: July 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â The rooftop bar, which features a menu of Spanish-style tapas, was an excellent amenity well...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra Benton, Owner at Residence Inn Raleigh Downtown
Responded 1 Aug 2024
We are very sorry about the misunderstanding upon check-in and very much appreciate your understanding. Thank you for letting us know and thank you for your kind words and the 4 stars! We hope you'll be staying with us again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you for your inquiry. We have onsite parking for $12 a day.
Thank you for your inquiry. We do not.
Pretty sure it’s 6am to 10am during the week and a little later than that during the weekend.
Right across South Street next to the hotel. If you can see the downtown Raleigh map to the right of this posting, zoom in and hit the "satellite" button. The map shows an actual satellite pic of the area and you can see all the park type grassy areas around the hotel.
"The rooftop bar, which features a menu of Spanish-style tapas, was an excellent amenity well worth checking out. Great views too."Read full review
"If you're visiting for an event at the convention center, this is the best hotel for your stay"Read full review
PRICE RANGE
HK$1,752 - HK$2,313 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaRaleighDepot Historic District
NUMBER OF ROOMS
175
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingRESIDENCE INN RALEIGH DOWNTOWN - Updated 2025
Frequently Asked Questions about Residence Inn Raleigh Downtown
Which popular attractions are close to Residence Inn Raleigh Downtown?
Nearby attractions include Trolley Pub (0.5 km), Tobacco Road Tours (0.5 km), and North Carolina Symphony (0.2 km).
What are some of the property amenities at Residence Inn Raleigh Downtown?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Residence Inn Raleigh Downtown?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Residence Inn Raleigh Downtown?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Residence Inn Raleigh Downtown?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Residence Inn Raleigh Downtown?
Conveniently located restaurants include Poole's Diner, Sono Sushi, and Amorino Raleigh - Excellence In Italian Gelato.
Are there opportunities to exercise at Residence Inn Raleigh Downtown?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Residence Inn Raleigh Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn Raleigh Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn Raleigh Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Residence Inn Raleigh Downtown?
Many travellers enjoy visiting Historic Yates Mill County Park (6.9 km), Mordecai Historic Park (2.3 km), and Historic Oakwood (2.0 km).