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101 Park At North Hills St, Raleigh, NC 27609-5766
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AC Hotels
US$195
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Free cancellation until 05/10/22
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Traveller (89)
Room & Suite (29)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AC Hotel Raleigh North Hills
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#30 of 99 hotels in Raleigh
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Kids stay free
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Valet parking
Paid public parking on-site
Wifi
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English
Hotel links
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179Reviews3Q+A29Room tips
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Passport98073 wrote a review Aug 2022
1 contribution
Serena Zapata at the front desk was very accommodating when my flight was delayed. Like the bar/patio on the 7th floor. Like the location of this hotel and it was a great hotel experience. Would stay there again.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at AC Hotel Raleigh North Hills
Responded 4 weeks ago
Dear Passport98073, Thank you for being a loyal customer and for sharing this wonderful review. Serena does a great job for our guests and I appreciate you recognizing her service here on Tripadvisor. Hosting you was a pleasure for the entire staff and we look forward to your next visit. Best, Jason Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Autumncolorfulleaf wrote a review Aug 2022
Morganton26 contributions4 helpful votes
Hotel's Favourite
Kind, friendly, professional courteous and very helpful receptionist. Alaiyha, Alexis, Shelby and the night person were amazing. This hotel is located in a perfect area of Raleigh. Restaurants are right around the door or a walk across the street. We were in town only for a night but had so much fun! We slept so comfortably and the waterfall shower was blissful. Level 7 was a really nice bar with a rooftop bar. Thank you everyone for making our stay so incredible!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at AC Hotel Raleigh North Hills
Responded 21 Aug 2022
Dear Autumncolorfulleaf, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our comfortable accommodations, excellent location, and friendly service. On behalf of our entire team, I thank you for your kind remarks. Please visit us again soon. Best, Jason Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elizabeth M wrote a review Aug 2022
1 contribution
Terrible experience. Checked in on Saturday night, 8/20, and went to dinner. When we returned, we realized the air conditioner in our room did not work. Called the front desk and spoke with Helen, who told us that there was no maintenance on duty to fix and they wouldn’t be available until Monday. She also told us there were no other available rooms. I then asked to speak to a manager and she said there was no manager on duty and they wouldn’t be back until Monday. We went downstairs to the front lobby and spoke with Dante. While he was friendly and apathetic, he also confirmed that there was no maintenance or manager on property. At this point, we asked to check out and have our room refunded since they were unable to fix the ac or move is to another room. Dante stated that he did not have the authority to refund, but he could check us out of the room and we would have to speak with the sales team on Monday for a refund. We left our contact info and email, but I’m not very optimistic we will receive a call back from the hotel on Monday. I’m still perplexed on how this hotel has no mgmt staff on a Saturday night. This Marriott property was definitely a huge disappointment.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at AC Hotel Raleigh North Hills
Responded 22 Aug 2022
Dear liant1215, We appreciate your business and the fact that you took the time to write a review. I apologize that you had such a poor experience. Even though we thoroughly prepare to deliver a great stay to every guest, sometimes it just doesn't go the way we planned. I have reached out to you directly and, though we have not connected as of yet, I am happy to discuss your experience in greater detail if you would like. Again, I apologize for your frustration and hope we can better serve you on a return trip. Sincerely, Jason Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JG wrote a review Aug 2022
6 contributions
There was feces in the bed and on the walls & toilet when we checked in. We found another hotel. The bed was made, but when the sheets were pulled down that is when the feces was discovered. Attached is an image of the sheets. Upon further investigation we found the bathroom had feces on toilet and walls.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at AC Hotel Raleigh North Hills
Responded 20 Aug 2022
Dear jonig519, We have had no reports, either from a guest or an employee, of any issues that match the description of what you experienced. Would you please contact the hotel directly so we can address your concerns and resolve any potential issues in one of our rooms? Thank you for your review. Sincerely, Jason Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MikeM22rugger wrote a review Aug 2022
Lansdale, Pennsylvania453 contributions180 helpful votes
My sister had a block of rooms here for her wedding. All in all the hotel was very nice. Everything from the staff to the location to the rooms were very nice. The only things that kept it from getting a 5 was the fact that my sister and her now husband had booked the upstairs bar for a few hours but, were told that they got rid of their “booking” because they would make more money if it wasn’t closed (not sure if they were given their money back or not, but still annoying to find out the night of) also it was tough to get house keeping to five regular coffee for the rooms, not that big of a deal though because there are plenty of very good coffee shops around. Definitely worth staying at if you are looking to explore Raleigh.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: The bars right around the hotel close around 10 but, there are other bars within about 15 minutes...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at AC Hotel Raleigh North Hills
Responded 12 Aug 2022
Dear MikeM22rugger, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation and we look forward to your return. Best, Jason Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nya T wrote a review Jul 2022
1 contribution
If you come to this hotel make sure to have Derrick Njeru, Yannis Panou, and Kenneth Kamau working for valet. They are amazing!! They made sure that my mom and I felt extremely comfortable and welcomed while we were there. On top of that they are the sweetest guys ever.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at AC Hotel Raleigh North Hills
Responded 29 Jul 2022
Dear 442nyat, All I can say is, "WOW". Thank you so so much for your business and for taking the time to share this incredible review with us and other potential travelers. We appreciate your feedback and are proud to have left such a great impression on you. Please find a reason to stay again soon! Best, Jason Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liz L wrote a review Jul 2022
1 contribution
After a VERY long day of travel, cancelled flights, and having to go stand by on multiple flights, we finally made it to Raleigh. We were EXHAUSTED and very tired by the time we pulled up to the AC. I was pleasantly surprised when I checked into the AC Hotel in Raleigh and met by the most friendly person at the check in desk. Serena Zapata was such a breath of fresh air after having a terrible travel day. She was so welcoming and answered all of my questions about the area and places to eat and things to do. I will be returning to the AC Hotel in Raleigh thanks to her hospitality. Also, the roof top Bar is NOT to be missed.
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Date of stay: July 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at AC Hotel Raleigh North Hills
Responded 25 Jul 2022
Dear lizlK3365VF, First and foremost, thank you for your kind comments regarding Serena and the exceptional job she does for our guests. I am thrilled to hear that her customer service helped make your stay memorable and that you plan on returning because of it. The best compliment to a hotel is a return stay! We appreciate your loyalty and look forward to seeing you again soon. Best, Jason Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anonie M wrote a review Jul 2022
1 contribution
The hotel itself is pretty nice but the hotel’s rooftop bar and the party scene at and around the hotel is ridiculously noisy. I’m writing this on a Saturday night at nearly 1 am, and for the last two hours, it’s been nonstop stomping inside, and screaming, loud music and super-loud revving engines outside. Don’t stay here if you actually want to sleep! I won’t stay here again.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at AC Hotel Raleigh North Hills
Responded 25 Jul 2022
Dear 189anoniem, I’m sorry to hear that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Jason Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Derek wrote a review Jul 2022
1 contribution
Yannis and Derrick were the best part of the stay at AC Hotel in North Hills. They were fantastic, and I had full trust leaving my AMG with them during the day. I highly suggest using their Valet services if you stay at the AC Hotel and do not want to stress about parking.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at AC Hotel Raleigh North Hills
Responded 24 Jul 2022
Dear derekT6288TT, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your next visit. Best, Jason Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Whitney K wrote a review Jul 2022
2 contributions
I had a wonderful stay at the AC in north hills!! It’s a beautiful area with many things to do!! The only thing better than the amenities is Serene!! She absolutely made my day with her hospitality!! Stay at the ac you want regret it and make sure you holla at my girl Serena!! 💕💕💕
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at AC Hotel Raleigh North Hills
Responded 21 Jul 2022
Dear 12whitneyk, Wow! Reviews just don't get any better than this one. Thank you so much for your support of our AC Hotel and your recognition of our dedicated staff member, Serena, and the service she provided. Our goal is to provide comfort to all our guests who are away from home; your feedback allows us to monitor how we are doing. We loved having you as our guest and we can't wait to welcome you back! Best, Jason Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$203 - US$344 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaRaleigh
NUMBER OF ROOMS
135
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Frequently Asked Questions about AC Hotel Raleigh North Hills
Which popular attractions are close to AC Hotel Raleigh North Hills?
Nearby attractions include Quail Ridge Books (0.4 km), Kings Dining & Entertainment (0.1 km), and North Hills (0.2 km).
What are some of the property amenities at AC Hotel Raleigh North Hills?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at AC Hotel Raleigh North Hills?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at AC Hotel Raleigh North Hills?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at AC Hotel Raleigh North Hills?
Yes, free public parking nearby, a parking garage, and paid public parking on-site are available to guests.
What are some restaurants close to AC Hotel Raleigh North Hills?
Conveniently located restaurants include The Cowfish Sushi Burger Bar, Firebirds Wood Fired Grill, and The Capital Grille.
Are there opportunities to exercise at AC Hotel Raleigh North Hills?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at AC Hotel Raleigh North Hills?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel Raleigh North Hills offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to AC Hotel Raleigh North Hills?
Many travellers enjoy visiting Mordecai Historic Park (5.1 km), Historic Oakwood (5.4 km), and Joel Lane Museum House (6.6 km).
Is AC Hotel Raleigh North Hills accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.