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SureStay Plus Hotel By Best Western Raleigh North Downtown

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2715 Capital Blvd, Raleigh, NC 27604
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (58)
Room & Suite (14)
Dining (3)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#58 of 99 hotels in Raleigh
Location
Cleanliness
Service
Value
Located in Raleigh,NC, the SureStay Plus Hotel By Best Western Raleigh North Downtown is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Bicycle rental
Business Centre with Internet Access
Banquet room
Spa
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Meeting rooms
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Budget
Languages Spoken
English, Spanish

Location

Full view
38Car recommended
Grade: 38 out of 100
11Restaurantswithin 1 km
1Attractionwithin 1 km
643Reviews15Q+A64Room tips
Traveller rating
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ibelievenu1992 wrote a review Sep 2022
Ashland, Virginia1 contribution
I do not know where to start. I did not get the room I reserved, the air conditioning was not working in the facility, I was put in a building separate from the building that did not have a elevator, vending, or security. the bed moved every time I sat down. The tv would not work, the sink wouldn't drain. I wore slides in the shower for safety reasons. It was so bad I slept in my car the second night. I have to mention the homeless begging people at the doors really had me scared to go in and out.
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Review collected in partnership with Best Western
Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Aneisha R wrote a review Jun 2022
Roanoke, Virginia157 contributions31 helpful votes
Hotel's Favourite
Visited for the night.Front desk staff was friendly and efficient.The room was ok for the night even though the bathroom could have been cleaned better. The room was spacious and everywhere else was clean. I will return to this hotel if I’m in town. The room was right for the price.
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Samantha Morales, Guest Services / Front Office at SureStay Plus Hotel By Best Western Raleigh North Downtown
Responded 28 Jul 2022
Dear Aneishar2016, We strive to provide best accommodation and services to our customers. We are happy that you enjoyed the stay. We are looking forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NoneReally wrote a review Aug 2022
USA559 contributions324 helpful votes
My previous review was good for a budget hotel; however, I have been staying here once weekly while in town and the time before last was not that great and yesterday was horrible. So it is hit or miss for sure. "no smoking" is not enforced and as you enter the building behind the lobby you will be hit with a foul old smoke smell. It's so bad that it seeps into your room even while you sleep. Just shower before you leave to get rid of the stench and bag up your stuff, tie it in a knot and throw it in the trunk to be laundered when you get home. And while you are checking in ask and watch as they make your room key. I've had keys not work and yesterday was pretty bad, after I checked in they key didn't even work for the entrance door, my hands full of luggage....and I had to shuffle back over to the lobby. Then the issue of not being alone in the room with uninvited guests. (roaches) After being woke up at 11:30, 12:45, and then 1 something from other guests being loud.... I finally gave up and left. Never again.
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Date of stay: August 2022
Value
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Sleep Quality
Room Tip: Check out your room before you unpack. "no smoking" rules are not enforced.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MES724 wrote a review Aug 2022
Danville, Virginia1 contribution
Had to book a cheap room as a last resort on a work trip just to have somewhere to catch some zzz's until returning back to job site early in the morning. It appeared clean, however the odor was unbearable as soon as we opened the door! It smelled like mildew, sour old gym socks, hard to really explain but it was disgusting. I called the fro.nt desk to let them know and get an air freshener or something. Then it just smelled like covered up funk. I will be glad to get out of here. Definitely would splurge the extra cash out of pocket to stay somewhere else next time.
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Review collected in partnership with Best Western
Date of stay: August 2022
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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rmpowell421 wrote a review Jul 2022
1 contribution
Stayed here while working a travel nurse assignment and the rooms are clean (the mattresses are bedbug free). Everyone is extremely nice and welcoming. The breakfast has a good assortment of items to choose from and it’s located right next to a Dunkin’ Donuts. I would stay there again in the future.
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
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Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lawrence Holmes, General Manager at SureStay Plus Hotel By Best Western Raleigh North Downtown
Responded 20 Jul 2022
Dear rmPowell421, Thank you for the Great Review and we hope to see you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cynthia S wrote a review Jul 2022
Wilmington, North Carolina2 contributions
make sure you have a back-up wake up alarm as you will not get one from the front desk. cab service and uber service to this location is iffey. not many available food services within walking distance.
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Review collected in partnership with Best Western
Date of stay: June 2022
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Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lawrence Holmes, General Manager at SureStay Plus Hotel By Best Western Raleigh North Downtown
Responded 20 Jul 2022
Dear Cynthia Schoolfield, We appreciate you taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issue you encountered with the service you received, and we will address your concerns with our team. It would be wonderful to see you again so we can make sure you enjoy the excellent visit you deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
keishareid1106 wrote a review Jun 2022
Atlanta, Georgia1 contribution
Hotel was horrible it is infested with ants and roaches I was so uncomftable all weekend I was scared to sleep because I didn't want to wake up with roaches on me the hot water barely got hot i was pissed off I didn't enjoy my girls weekend
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lawrence Holmes, General Manager at SureStay Plus Hotel By Best Western Raleigh North Downtown
Responded 20 Jul 2022
Dear keishareid1106, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and maintenance and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We appreciate that you have taken the time to let us know how you perceived our hotel. But next time if the room was not acceptable, please let us know right away. We would always relocate a guest if the rooms are available, but we have to be notified that the guest is unsatisfied. Please keep us in mind for your next stay in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Audrey R wrote a review Jun 2022
6 contributions
Old, run down with thin walls. The people next door were having domestic issues all through the night and into the next morning. I went to the front desk and told the person behind the desk that I was very concerned for my safety and what could they do. I completely felt that the response I got was not acceptable. It began with the couple was not checking out until the next day and I would be moved into another room in the afternoon. I left the hotel shortly thereafter and took my belongings with me thinking I would return to another room. Needless to say after thinking about the lack of concern for my immediate safety, I did not return and booked another hotel and left. Honestly I could not recommend this hotel again to anyone.
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Date of stay: June 2022
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Room Tip: Do not use this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Samantha Morales, Guest Services / Front Office at SureStay Plus Hotel By Best Western Raleigh North Downtown
Responded 23 Jul 2022
Dear Audrey R. Thank you for taking the time to review our hotel. We apologize for your experience during your stay at our property. Our staff makes sure to take care of our guests and that was no exception when you brought this to our attention during our stay and I assure you that our property takes extreme measures to make sure that any reported incidents such as this one are taken care of. If given a chance we hope to see you again and be able to give you a better experience then this previous one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
holly h wrote a review Jun 2022
Spruce Pine, North Carolina3 contributions1 helpful vote
We got to the hotel was sent to the suites building there was about 5 men under and around the stairs smoking and drinking in the dark got to the room there’s a cushion on the couch that is very worn out dirty stuff in the floor and on the curtains handles on the dresser broken dirty lamp shades… how it’s got the ratings it does is beyond me. It doesn’t feel safe either.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Samantha Morales, Guest Services / Front Office at SureStay Plus Hotel By Best Western Raleigh North Downtown
Responded 23 Jul 2022
Dear hollyh168, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are in the process of removing all furniture that is worn out. We also upped our security team during the night to insure all of our guests are feeling safe at all times. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kroman93 wrote a review Apr 2022
Richmond, Virginia1 contribution
The hotel smelled horrible, the walls were too thin, the only reason I slept well was because I was out walking the entire day so I’m sure the exhaustion helped. The covers were dirty and they were out of wash cloths..
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$78 - US$94 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western raleigh north hotel raleigh, raleigh best western
FORMERLY KNOWN AS
BEST WESTERN Raleigh North-Downtown
LOCATION
United StatesNorth CarolinaRaleigh
NUMBER OF ROOMS
139
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Frequently Asked Questions about SureStay Plus Hotel By Best Western Raleigh North Downtown
Which popular attractions are close to SureStay Plus Hotel By Best Western Raleigh North Downtown?
Nearby attractions include Sky Zone Trampoline Park Raleigh (1.1 km) and Raleigh IcePlex (0.8 km).
What are some of the property amenities at SureStay Plus Hotel By Best Western Raleigh North Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at SureStay Plus Hotel By Best Western Raleigh North Downtown?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at SureStay Plus Hotel By Best Western Raleigh North Downtown?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at SureStay Plus Hotel By Best Western Raleigh North Downtown?
Yes, free parking is available to guests.
What are some restaurants close to SureStay Plus Hotel By Best Western Raleigh North Downtown?
Conveniently located restaurants include Soo Cafe, Aggies Grill Station, and El Dorado Mexican Restaurant.
Are there opportunities to exercise at SureStay Plus Hotel By Best Western Raleigh North Downtown?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at SureStay Plus Hotel By Best Western Raleigh North Downtown?
Yes, laundry service and self serve laundry are offered to guests.
Does SureStay Plus Hotel By Best Western Raleigh North Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at SureStay Plus Hotel By Best Western Raleigh North Downtown?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to SureStay Plus Hotel By Best Western Raleigh North Downtown?
Many travellers enjoy visiting Mordecai Historic Park (3.8 km), Historic Oakwood (4.1 km), and Joel Lane Museum House (6.0 km).