Stayed at the Marriott for a conference. We were fortunate to have the assistance of Kalib, one of the valets. He always offered a smile and friendly greeting, offered local information, and hotel information as he assisted with our car and luggage throughout our stay.
I checked in today and was immediately greeted by the valet assistant, Frank. He was very courteous and willing to assist me with my luggage. I told him I my have pulled something putting it in the SUV. He stated he could assist me. Not only did he unload my luggage but he also waited until I checked in and took it to the room and unloaded. Shout out to Frank!!! Great customer service!!!!
I would like to give a special shout-out to Levi, Quentin and Steve for superior service! Words can not express my gratitude for the "great" service my family and I received the previous weekend. My family and I had a family gathering downtown Raleigh and stayed at the Marriott. Upon arrival I was greeted by the friendly front desk assistant, Quentin who was more than willing to assist me with the reservations. I was concerned about making sure we had an accessible room among other concerns. Quentin reassured me and handled us with professionalism and courtesy. I was locked out of my room and he had the security guard, Steven to assist me. (After proper ID) He was so nice and courteous and assisted me with my luggage. Later I spoke to the assistant manager, Levi about my room location for the night and he was so courteous and kind. He went above and beyond to accommodate my large group. I had a thousand questions and he was patience and took the time to assist and reassure me. (I'm sure he was exhausted after dealing with me.) LOL But he never wavered in professional. They helped to make our gathering one to remember!!! Marriott thank you for hiring caring, confident employees!!! We will definitely be back. (Sorry for the long post but they ROCK!!)…
They were great and helpful. Staff helped with moving luggage. No problem with multiple requests. Moved heavy materials. They were timely and courteous. Recommended for any trips in the Raleigh and Durham area
Raf was very helpful getting my baggage into the car for the airport! The hotel was also accommodating in allowing a late check out and helping me search for a lost item. I would stay here again. Thanks!
Great property, the staff was excellent. Only had small issues with the AC (room1728) kept shutting off (everyday). I assume it was just blowing breakers as a quick call to the front desk and it was back on in 30 minutes or so. Location is EXCELLENT!
Quinton, Charles, and Earl were awesome! Just a little weird not seeing the employees have any name tags, the first one I saw was Levi when I checked out, so shout out to him lol. Other than that it was excellent service.
Very nice hotel - comfortable, clean, good amenities - held a wedding party for my cousin in the back room behind the bar, which was a lovely event space. Also Jennifer was a great parking attendant :)
Stacey was amazing! Took great care of us! He was efficient and took great care of our car. We have used other valet services and often they roll in on two wheels. Stacey was professional and courteous.
Stayed overnight as we had a concert at Red Hat. The venue was one block away so the hotel was really convenient. It has a Starbucks that is attached and super convenient. There are lots of food options near by and we were able to walk down to the Natural Science Museum earlier in the day. It’s free to go, so recommend if you have kids. There are electric scooter scattered around too that you use via app. Nice to have if you don’t want to walk around. The only issues I had was that I checked in online and while my room was ready, my mobile key wouldn’t work, so I went back down and got a physical key. Not a deal breaker since our room was ready a lot earlier. Then the bigger turn off for me is that we wanted to let the kid play in the pool since they have a nice indoor pool, there was a big family down there just running crazy. They had the life preserver(the donut one) down and was pulling it around the pool and then there was food and trash all over the floor and stuff floating in the pool. I understand kids are kids but it would have been nice just to have someone check in on the pool area every now and then. The hot tub was closed off and drained, which was disappointing. Idk if it was becuse if Covid still buy was looking forward to that as well. All in all it’s a great place to stay though. Very convenient and the rooms are nice and we couldn’t hear anything in any other rooms.…