Renaissance Raleigh North Hills Hotel
4100 Main at North Hills Street, Raleigh, NC 27609
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Avg. HK$1,974 /night, 3/22 - 3/23
HK$3,490
per night
HK$2,484
per night
HK$1,477
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#13 of 91 hotels in Raleigh
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English
Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Concierge
24-hour front desk
Electric vehicle charging station
Valet parking
Wifi
Paid wifi
Restaurant
Breakfast available
Banquet room
Meeting rooms
Convenience store
Newspaper
Non-smoking hotel
ATM on site
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Sofa
VIP room facilities
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Whirlpool bathtub
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Location
4100 Main at North Hills Street, Raleigh, NC 27609
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 79 out of 100
79
Raleigh-Durham Airport
13.8 km•
See all flights
Car Hire
45 Restaurants
within 0.5 kilometers
Reviews
4.4
717 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in a prime location, the Renaissance Raleigh North Hills Hotel garners appreciation from many guests for its proximity to local shopping and dining, enhancing the ease of exploration. The hotel's rooms are frequently lauded for their cleanliness and comfort, though a few guests have noted occasional towel shortages.
While the service consistently receives accolades for its friendliness and professionalism, opinions on the hotel's atmosphere and amenities are mixed, with some guests finding the decor unusual and the amenities limited. Despite this, the majority of travelers enjoy a memorable stay, even as some mention unexpected fees affecting the overall value.
Location
Convenient
Atmosphere
Eclectic
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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Detailed Reviews
My company held our recent sales meeting at this hotel and while I did not stay here, I had a wonderful experience at our meetings every day. First of all, the valet staff lead by Holland was wonderful. One day I forgot something in my car and they helped me retrieve it no questions asked. Secondly, the group meals at this hotel were some of the best I have had at hotel buffets! It’s the little things like this that make a difference between hotels, especially when you travel a lot for work.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Renaissance Raleigh North Hills Hotel
Responded 11 Mar 2023
Dear Hendek, We are delighted to hear that your company meeting was a success. I appreciate you letting us know that you enjoyed the food and the valet service. We hope to have the opportunity to host you for an overnight in the future. Thank you for your time in sharing this kind feedback. Best, Melissa Chunn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dakota the Valet greeted us at the front door of the Renaissance, and set the tone for our wonderful trip. He was helpful and accommodating. He was cheerful and professional. And then we were so happy that we got to see him when we ordered our car to be delivered on departure, and Dakota was the valet that brought our car back to us at the front door. The Renaissance at North Hills is a hotel location with so much to offer and their staff members like Dakota, make it a truly special occasion, and we felt like royalty !
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Date of stay: August 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Renaissance Raleigh North Hills Hotel
Responded 5 Aug 2024
Dear Culture00a559275427, I am glad that you had a five-star experience at our hotel and that Dakota made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. Thank you for staying with us. Best, Melissa Chunn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
This is a review of events at the Renaissance.
We do events all over the Triangle (& at some pretty exclusive spots) but we were SO blown away by staff & facilities here.
From pulling up front and having Holland help plan parking and equipment staging for our team, to the front desk staff being SO knowledgeable & helpful, it made me wish all local event spaces were so awesome to work with.
The other thing is how posh & flexible the facilities are — I saw guests just hanging out in really comfy looking sitting areas chatting, and for my photo needs the spaces are just lovely (and flexible to do everything from portraits with classy background looks, to the grand staircase for groups).
I also saw staff calling new guests arriving with luggage by name & joking with them— so they seem really tuned in to people.
Frankly things were so well done, I think we’ll do an employee award of an escape weekend here (and I’ll hint my Team should take notes on how the place runs 🤣 )
To sum up — great people make a great event, the spaces are flexible & nice here, and it’s also in a very convenient location with shopping, parking options, etc nearby.
We do events all over the Triangle (& at some pretty exclusive spots) but we were SO blown away by staff & facilities here.
From pulling up front and having Holland help plan parking and equipment staging for our team, to the front desk staff being SO knowledgeable & helpful, it made me wish all local event spaces were so awesome to work with.
The other thing is how posh & flexible the facilities are — I saw guests just hanging out in really comfy looking sitting areas chatting, and for my photo needs the spaces are just lovely (and flexible to do everything from portraits with classy background looks, to the grand staircase for groups).
I also saw staff calling new guests arriving with luggage by name & joking with them— so they seem really tuned in to people.
Frankly things were so well done, I think we’ll do an employee award of an escape weekend here (and I’ll hint my Team should take notes on how the place runs 🤣 )
To sum up — great people make a great event, the spaces are flexible & nice here, and it’s also in a very convenient location with shopping, parking options, etc nearby.
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Date of stay: January 2023Trip type: Travelled on business
Room Tip: lots of parking w/garage nearby, and the hotel valet service seems a better deal than many city...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Renaissance Raleigh North Hills Hotel
Responded 25 Jan 2023
Dear khuth, WOW! How can a simple "thank you" for your review and recommendation measure up to such outstanding feedback? We are thrilled that you enjoyed your visit with us and even more thrilled that you are considering our location for an employee award incentive. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a truly fantastic experience. Our team works hard to provide a remarkable stay and I am excited to share your comments with our staff. Thank you so much for this stunning review and we look forward to hosting you and your team soon. Best, Melissa Chunn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall, a clean and comfortable hotel. I haven't stayed there in a couple of years, but I did notice an overall decline in the condition of the hotel and service. My room was clean; however, the toilet constantly ran and the shower was constantly dripping (wasted water). I mentioned that my room needed maintenance when I checked out. Hopefully the staff followed up. I arrived late to the hotel due to flight delays. I tried numerous times to get the mobile key on my phone via the app, but it kept showing "preparing your mobile room key" - never got it. Upon check-in, I wanted to get a glass of wine to relax in my room while I unpacked. No bartender to be found, until I went to the front desk and asked for them to find him/her. There were others waiting for service, as well. On the last morning of my stay, I contacted the front desk to ask for a "late" (30 minutes later) check out. Check out time is 12:00 noon, but I asked if I could check out at 12:30 instead, as I was attending a conference that was wrapping up at noon. I was hoping to keep my bag in the room, so that I could change quickly in my room before catching a flight home. I was told no.... "If I do it for you, everyone else will want to do it." Wow, what an unprofessional response. I didn't think 30 minutes would be so disruptive to the flow of housekeeping. The staff is generally pleasant and professional, aside from my brief conversation with the front desk asking for a later checkout time. I stay at this because it's convenient for my conference attendance, but I'm disappointed with my most recent experience and stay, here. Generally, not Marriott standards.
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Date of stay: June 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Renaissance Raleigh North Hills Hotel
Responded 4 Jun 2023
Dear BeachL0ver50, Thank you for taking the time to review our hotel. I'm very sorry that your recent stay did not mirror your previous experiences. The details definitely do make a trip and we regret we missed the mark. I will present your review to my team so we may address your observations and find solutions to improve in the areas that were not satisfactory. Once again, on behalf of our entire team - I offer our apologies. We hope to have the opportunity to welcome you with the stay you’ve come to expect and deserve. Sincerely, Melissa Chunn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a beautifully located hotel in the center of great dining, activities, and shopping. The hotel room we were given had a toilet seat that was wobbly, the tile entrance which was sticky, and there was a stain of melted plastic on the bathroom floor but never got cleaned. We shared all of this info upon check out and the rep at the desk did notate it. My wife and I also experienced itching when we were in the beds so we’re not too sure what that was attributed to, but it was interesting that we both felt it. I’m not sure if this made a difference but we secured this room with points, and we felt that we were given just a standard room without being asked for an upgrade, as we are Gold members. The staff besides that we’re very friendly and our saving grace was the humor and customer service Vicky from the restaurant. No matter how busy she was she made us feel at home, and was just a chair in the light to have a conversation with. We really do like the actual hotel, and will make plans to stay here in future, but I hope that the hotel management sees that the rooms are in need of upgrades and that the cleaning staff needs to do a better job of keeping cleanliness standards up. We also say this because after each day a room was made, the beds were not made all the way, One day the cleaning gloves were left on the area by the clock and pieces of plastic? They were a few stains on the carpet but that was neither here nor there but with lack of attention to details I hope this improves going forward.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Renaissance Raleigh North Hills Hotel
Responded 3 May 2023
Dear HuegoJ, Thank you for your loyalty to Marriott and for sharing your review. We take a great deal of pride in being a Renaissance Hotel and offering the consistently great experience that has earned the trust of millions of travelers per year. I apologize that your stay fell short of your expectations and hope we have the chance to redeem ourselves to you on a future visit. Sincerely, Melissa Chunn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My son and I stayed here for a night. I live in the area, but my son was visiting from out of town. They did not disclose the $100 insurance fee that they put on your credit card along with the nights room rate. Days later I am still waiting for this to drop off. Marriott also charged my credit card for a stay at Carolina Beach Courtyard that I cancelled due to Hurricane Helene. Neither of these rooms were inexpensive. Beware.
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Date of stay: September 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Beware of $100 insurance fee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Renaissance Raleigh North Hills Hotel
Responded 1 Oct 2024
Dear 10brucen, Thank you for taking the time to share your review. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure, but can take up tp 10 business days to be recognized by your bank. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management, I apologize. Sincerely, Melissa Chunn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The association I work for has been using the Renaissance for ALL of our business & board meeting along with overnight stays. We usually book MONTHS in advance - signed contracts by both parties. Three business days before our conference (folks coming from all over the state) we get a call from the sales department saying that WE can not stay and that they overbooked our rooms and WE are the ones that have to leave. They offered us rooms at another hotel (which is NOT what we wanted or we would have gone there) but nothing else. They did the whole 'we apologize and we understand how frustrated you are' talk but didn't didn't truly feel any remorse from them. I hate that this is the way we are being treated after so many years of providing business to them. While it is a beautiful hotel, DO NOT give them your business.
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Date of stay: April 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Renaissance Raleigh North Hills Hotel
Responded 19 Apr 2023
Dear 296sarahw, We sincerely regret your experience; we never intend to relocate any guest. I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our groups, and we clearly missed our goal. I appreciate you taking the time to share your experience. Once again, on behalf of our entire team, I offer our apologies. Sincerely, Renaissance Raleigh Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The was a basic hotel. Staff was pleasant and helpful. The plus was the location being in close proximity to shopping and restaurant. We did have an issue with the linens provided in our room. There was a hand towel with make up on it and two towels that were visibly dirty. Fortunately, there were towels that we could use. It did give us pause about using even those that were “clean” considering the possibility that those might be reused. Some checks and measures have to be placed on the housekeeping staff.
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Date of stay: August 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at Renaissance Raleigh North Hills Hotel
Responded 19 Aug 2024
Dear red_head, While it is excellent to see that you enjoyed our staff and location, I am sorry for the condition of your linens. Some stains can remain post-laundering, but we should have caught them in our quality control. Please accept my deepest apologies regarding our lack of attention to detail. We appreciate you staying with us and hope to serve you on a future visit better. Sincerely, Melissa Chunn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here one night with my college-aged daughter. The hotel is in a great location with cute shops and good restaurants nearby, but this property is nowhere near worth the $250/night price. First, there is no valet service so we parked at the general parking lot for the area. Not a huge deal, but there weren't any luggage carts and it was raining the day we checked it, so it wasn't fun schlepping our bags in the rain (to be fair, we later learned there is underground parking available in the back of the hotel) Check in was ok - none of the front desk staff was very friendly and you got the sense you were bothering them. (I also found it surprising that no room upgrades were available midweek during a pandemic for a Titanium level Bonvoy member) The room was nice enough (shower in particular was very good) - we weren't on the side of the hotel facing the highway and were on a higher floor so it was quiet. The big issue I had was there weren't any amenities (no gym, the restaurant and bar were closed, and no coffee in the hotel lobby) or anything otherwise exceptional to warrant the price and attitude. You'd be better served saving some money and staying at either the nearby Aloft or Hyatt House.
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Date of stay: March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Fernandez, General Manager at Renaissance Raleigh North Hills Hotel
Responded 23 Mar 2021
Dear gaylemama, We aim to impress, so I'm sorry that your visit was just okay. I regret that we did not make your feel welcomed upon your arrival; please forgive us. We will continue to adjust our amenities in accordance with current safety recommendations as we move through the pandemic. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Melissa Chunn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay at this hotel was almost the worst stay I have ever had. They did not have the specific type of room I reserved months ago and put me in a lower priced accessible room, room #912. What is the point of making a reservation if they are going to give your room away? This particular room had a loud clicking/tapping noise from outside the wall by the balcony door. I don't know if it was something from the roof or what, I spent a half an hour trying to figure it out and couldn't. I could not get any sleep. I would have switched rooms if my children weren't already asleep. It kept me up all night. Also the accessible shower got water all over the bathroom despite the flimsy shower curtain.
So beware when you check into this hotel as they may not have the specific upgraded room you reserved and will stick you someplace else. It was a horrible experience. The check in person didn't even tell me at first that my room type wasn't available, so they try to pull one past you. After I went to the original room they tried to give me and saw that it wasn't what I paid for, I came back and argued with them and got stuck in a less comparable room with all kinds of issues. It's so irritating that they tried to put me in a room that costs way less then what I was paying for, and not even say anything. I specifically reserved and paid for a higher floor room with a midtown view of the shopping center. The original room they gave me was on a low floor with a view to the back parking lot.
The room itself was not very clean, the bathroom was constantly getting soaked with water whenever anyone took a shower. So much so that water was running on the floor from the bathroom out to the front entryway. The balcony was disgusting with dirt and dead bugs and cob webs. The constant loud clicking/tapping on the walls.....hotel staff really needs to investigate that. For a four star hotel and as much as I paid for one night (over $250), I expected a lot more in terms of service and cleanliness. There is a beautiful AC hotel and Hyatt Place in the same location, my advice is to stay there instead.
So beware when you check into this hotel as they may not have the specific upgraded room you reserved and will stick you someplace else. It was a horrible experience. The check in person didn't even tell me at first that my room type wasn't available, so they try to pull one past you. After I went to the original room they tried to give me and saw that it wasn't what I paid for, I came back and argued with them and got stuck in a less comparable room with all kinds of issues. It's so irritating that they tried to put me in a room that costs way less then what I was paying for, and not even say anything. I specifically reserved and paid for a higher floor room with a midtown view of the shopping center. The original room they gave me was on a low floor with a view to the back parking lot.
The room itself was not very clean, the bathroom was constantly getting soaked with water whenever anyone took a shower. So much so that water was running on the floor from the bathroom out to the front entryway. The balcony was disgusting with dirt and dead bugs and cob webs. The constant loud clicking/tapping on the walls.....hotel staff really needs to investigate that. For a four star hotel and as much as I paid for one night (over $250), I expected a lot more in terms of service and cleanliness. There is a beautiful AC hotel and Hyatt Place in the same location, my advice is to stay there instead.
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: Do not stay in room #912. Double check your specific room type reservation, as they will try to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunny Finnell, General Manager at Renaissance Raleigh North Hills Hotel
Responded 12 Jul 2021
Dear 335whitneyi, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. Our inventory changes by the minute due to guests extending their stays, rooms being out of order for maintenance, etc. We strive to provide every guest with a comfortable stay and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Melissa Chunn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello: currently our bar hours are 6pm-9pm daily
"Be sure to check out BarTaco directly across the street! Great food, relaxed atmosphere, and super convenient after a long day."Read full review
…
PRICE RANGE
HK$1,741 - HK$3,117 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance raleigh north hills hotel raleigh
LOCATION
United StatesNorth CarolinaRaleigh
NUMBER OF ROOMS
229
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Renaissance Raleigh North Hills Hotel
Which popular attractions are close to Renaissance Raleigh North Hills Hotel?
Nearby attractions include Quail Ridge Books (0.3 km), Kings Dining & Entertainment (0.4 km), and North Hills (0.2 km).
What are some of the property amenities at Renaissance Raleigh North Hills Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Renaissance Raleigh North Hills Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Renaissance Raleigh North Hills Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Renaissance Raleigh North Hills Hotel?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Renaissance Raleigh North Hills Hotel?
Conveniently located restaurants include The Cowfish Sushi Burger Bar, The Capital Grille, and Coquette Brasserie.
Are any cleaning services offered at Renaissance Raleigh North Hills Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Renaissance Raleigh North Hills Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Renaissance Raleigh North Hills Hotel?
Many travellers enjoy visiting Mordecai Historic Park (4.9 km), Historic Oakwood (5.2 km), and Joel Lane Museum House (6.4 km).
Is Renaissance Raleigh North Hills Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.