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Renaissance Raleigh North Hills Hotel

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4100 Main At North Hills St, Raleigh, NC 27609-5754
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (148)
Room & Suite (47)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 15/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Renaissance Raleigh North Hills Hotel
Updated 15/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 93 hotels in Raleigh
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Discover modern luxury among Raleigh North Hills hotels at the renovated Renaissance Raleigh North Hills Hotel, mere steps from endless shopping, dining and exciting entertainment. This hotel in Raleigh North Hills is sure to please even the most discerning traveler or event planner, with plush comfort in every guest room and suite, and exclusive benefits for guests in Concierge Level rooms. Impeccable event planners will cater to your every whim in more than 10,000 square feet of function space, whether it be for your Raleigh wedding, meeting, reunion or special event. When dining at our Raleigh North Hills hotel, 41Hundred Restaurant & Lounge is not to be missed, featuring southern fusion and more. Guests also enjoy the services and facilities of the full fitness center just next door, including cardio and weight rooms and fitness classes.
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Room & Suite (47)47
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Concierge
24-hour front desk
Electric vehicle charging station
Car park
Wifi
Paid wifi
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Convenience store
Newspaper
Non-smoking hotel
ATM on site
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Sofa
VIP room facilities
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English
Hotel links
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630Reviews13Q+A100Room tips
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Popular mentions
empire02 wrote a review May 2021
Chicago, Illinois35 contributions32 helpful votes
What a terrible experience. I arrived at this hotel and did not get a warn nor friendly welcome at all. It was as if i was a person asking for direction. The person that i was not friendly never told me anything about the hotel, never smiled, no greeting, not even a thank you for coming to this hotel. I did not know anything. He did not even tell me where to park and he witness me park in front of the front door. The housekeeper advised me on where to park. Did not know about the fitness center that was free to guest. Was clueless to any of the hotel amenities due to the fact that no one told me. I had book for 2 days in town for a funeral and check out after one with the lack of unprofessional service that i got. Was not aware that i got three authorization on my card and there was also $100.00 a night incidental charges that i was not aware until the credit card company called me and suspected fraud being attempt on my card. I left asap from this hotel after 1 night and was told that the general manager would be in touch. 5 days later, yes, nothing at all. Elite membership, customer service, quality is not at this hotel. Amex had to change my card due to authorizations that i was clueless about and still was over charge from this hotel. And still i called to get help and yes, still not a call from anyone. Not a friendly front desk nor did i feel welcome at any point at this hotel.
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Date of stay: May 2021
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Response from General Manager, General Manager at Renaissance Raleigh North Hills Hotel
Responded 2 weeks ago
Dear empire02, Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Please know this is not typical of our Renaissance and we hope you will forgive us. We appreciate your comments and will use them to ensure service levels are consistent with Marriott's standards. We have been in contact with you regarding your experience and hope to better serve you in the future. Sincerely, Melissa Chunn General Manager
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Gaylemama wrote a review Mar 2021
Lone Tree, Colorado32 contributions34 helpful votes
Stayed here one night with my college-aged daughter. The hotel is in a great location with cute shops and good restaurants nearby, but this property is nowhere near worth the $250/night price. First, there is no valet service so we parked at the general parking lot for the area. Not a huge deal, but there weren't any luggage carts and it was raining the day we checked it, so it wasn't fun schlepping our bags in the rain (to be fair, we later learned there is underground parking available in the back of the hotel) Check in was ok - none of the front desk staff was very friendly and you got the sense you were bothering them. (I also found it surprising that no room upgrades were available midweek during a pandemic for a Titanium level Bonvoy member) The room was nice enough (shower in particular was very good) - we weren't on the side of the hotel facing the highway and were on a higher floor so it was quiet. The big issue I had was there weren't any amenities (no gym, the restaurant and bar were closed, and no coffee in the hotel lobby) or anything otherwise exceptional to warrant the price and attitude. You'd be better served saving some money and staying at either the nearby Aloft or Hyatt House.
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Date of stay: March 2021
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Response from Dan Fernandez, General Manager at Renaissance Raleigh North Hills Hotel
Responded 23 Mar 2021
Dear gaylemama, We aim to impress, so I'm sorry that your visit was just okay. I regret that we did not make your feel welcomed upon your arrival; please forgive us. We will continue to adjust our amenities in accordance with current safety recommendations as we move through the pandemic. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Melissa Chunn General Manager
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Keep T wrote a review Oct 2020
Whiteville, North Carolina4 contributions4 helpful votes
My wife and I were driving to Raleigh for my medical procedure the following day. We checked in on 10/22/20 only to be some what cold shouldered front desk clerks. Once we got to our room we always check for bedbugs, we found alive bed bugs. We took a video to the front desk and they acted like we were beneath them only to get a scoff. I will do my best to spread the word because of the way we were treated
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Date of stay: October 2020Trip type: Travelled with family
4 Helpful votes
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Response from Concord Hospitality, General Manager at Renaissance Raleigh North Hills Hotel
Responded 24 Oct 2020
Dear 848keept, Thank you for your review. We apologize that your stay with us was not a satisfying one. Your feedback is important to us. We take any issues of pests extremely seriously and performed a thorough inspection upon receiving your feedback. The results were negative, but we did take extra precautions to ensure the room does not contain pests of any kind. Additionally, the hotel contracts a third-party vendor for preventative pest control monthly, as well as has random inspections provided by the Health Department on a semi-annual basis, to ensure pest control, as well as overall cleanliness standards, are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Melissa Chunn General Manager
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2Jax wrote a review Oct 2020
Jacksonville, Florida147 contributions194 helpful votes
We stayed at this hotel for one night in the middle of a lengthy trip. It is during the Covid-19 pandemic, so things were a little different than usual I assume. Nonetheless, I felt they did a good job with social distancing and keeping the area clean. There were hand sanitizers properly placed over the property. While it was just an overnight stay, we were not disappointed. The property is located I the center of the North Hills Mall area. There were plenty of shops and restaurants in easy walking distance. In fact, after we dropped off our bags, we went for a nice walk and dined close by. The room was nice and quiet and gave us plenty of space. The bathroom was nice as well. For some reason, when the designed the hotel, they did not give king size rooms balconies. That would have been a nice touch. Overall, it is a nice place to stay in the Raleigh area.
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Date of stay: September 2020
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3 Helpful votes
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Response from Concord Hospitality, General Manager at Renaissance Raleigh North Hills Hotel
Responded 13 Oct 2020
Dear 2Jax, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing our safety measures, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Melissa Chunn General Manager
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Pamela H wrote a review Oct 2020
Raleigh, North Carolina171 contributions47 helpful votes
I'll take half of the blame for my experience but not all. I am of a "certain age" living not far from the hotel. I wanted to have a luxury night to myself. A staycation of sorts. Check in was fine. This is where I take 50% of the blame. My room view was that of the traffic zooming down the highway. I am also a member of Marriott Bonvoy so sorta thought I would just get a decent view. I have stayed here before and also given a free stay as an event donation. When I stayed here there were some nice little perks in the room i.e. mini bottle of wine, cheese and fruit....there was not even a bottle of water in the room this time. Perhaps it was a package last time? I will say the room was clean. The best part was the 12:00 noon(later)checkout.
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Date of stay: September 2020
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Room Tip: Ask for a room with a front view where you can see the shops unless you'd rather hear the...
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1 Helpful vote
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Response from Concord Hospitality, General Manager at Renaissance Raleigh North Hills Hotel
Responded 11 Oct 2020
Dear Eagleyes737, Welcome back. Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to have the opportunity to impress you in the future. Sincerely, Melissa Chunn General Manager
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PRICE RANGE
US$187 - US$401 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance raleigh north hills hotel raleigh
LOCATION
United StatesNorth CarolinaRaleigh
NUMBER OF ROOMS
229
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Frequently Asked Questions about Renaissance Raleigh North Hills Hotel
Which popular attractions are close to Renaissance Raleigh North Hills Hotel?
Nearby attractions include Quail Ridge Books (0.3 km), Kings Dining & Entertainment (0.4 km), and North Hills (0.2 km).
What are some of the property amenities at Renaissance Raleigh North Hills Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Renaissance Raleigh North Hills Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Renaissance Raleigh North Hills Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Renaissance Raleigh North Hills Hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Renaissance Raleigh North Hills Hotel?
Conveniently located restaurants include The Cowfish Sushi Burger Bar, Firebirds Wood Fired Grill, and Vivace.
Are any cleaning services offered at Renaissance Raleigh North Hills Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Renaissance Raleigh North Hills Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Renaissance Raleigh North Hills Hotel?
Many travellers enjoy visiting Mordecai Historic Park (4.9 km), Historic Oakwood (5.2 km), and Joel Lane Museum House (6.4 km).
Is Renaissance Raleigh North Hills Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.