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Here are excerpts of the letter I wrote to IHG & Candlewood Suites: to report our most unsatisfactory hotel stay we recently experienced at the Candlewood Suites in Huntersville, NC. The hotel website provides an alert that the property in being renovated. I called to...More
Thank Gary P
Response from IHGService, Guest Relations Manager at Candlewood Suites HuntersvilleResponded 4 weeks ago
Hello Gary P,
Thank you for choosing us and for taking the time to share your experience. I am very sorry that the on- going renovations in the lobby, parking situation and the condition of the room negatively affected your overall satisfaction. We take comments...More
My house was flooded when I got back from a work trip. It was a super hot week in the year. Candle wood was near my house. It was a nice peaceful stay given the chaos I was dealing with. Candle wood felt like a...More
I have sooo many complaints regarding this property!! From the minute we pulled in, with the “caution” tape everywhere to checkout.. (our Uber driver was afraid to leave us)!!
Thank goodness we only needed to stay one night!!! WE WILL NEVER STAY THERE AGAIN!!!
Thank Nancy Jakubovic B
Response from IHGService, Guest Relations Manager at Candlewood Suites HuntersvilleResponded 5 weeks ago
Hi Nancy Jakubovic B,
Thanks for posting a review. I'm sorry you encountered several issues that prevented you from completely having a good time with us. I'd love the opportunity to win your trust back in the IHG brand, so I've reached out privately to...More
We stayed for a couple of nights in a newly renovated one bedroom. The actual stay was great. There were a few things we saw with the renovation that we brought to the General Manager's attention after we checked out so he could inspect himself...More
When we arrived the whole front lobby smelt like marijuana, when I asked if my room was non smoking I was told "as long as it's not cigarettes I don't care"... Before getting my key I was told the room was newly renovated and had...More
Thank Victoria Z
Response from IHGService, Guest Relations Manager at Candlewood Suites HuntersvilleResponded 24 May 2018
Hello Victoria Z,
Thank you for taking the time to write a review of our hotel. I am sorry for any inconvenience you may have experienced due to the unclean room floor, smell at the lobby and service from our staff which fell below your...More
Whether coming to Huntersville- Lake Norman for business or just for fun your room at the Candlewood Suites is your personal retreat. You ll have room to work, relax and make the most of your day. Amenities …Moresuch as high-speed Internet, work center, resort quality towels, and luxurious bedding mean every night is a great night and every day starts right. Enjoy a night of entertainment in your suite with free popcorn and a DVD movie. Spacious, fully equipped suites with amble work space and fully equipped kitchens make for a relaxing stay. Located off I-77, exit 25, in Huntersville, North Carolina, we are 5 minutes from Mickey & Mooch. We are affiliated with several educational facilities including Davidson College, UNCC Huntersville is located within the heart of NASCAR, minutes from Lowe's Motor Speedway, Richard Petty Driving Experience, Michael Waltrip RAcing World & Dale Earnhardt Enterprises. Mooresville, Race City USA within minutes. Convenient to Huntersville Business Park, Ingersoll Rand, Lowe's, Newell Rubbermaid, & the North Lake Mall. Bring your golf clubs and tee off at Birkdale Golf Course or Verdict Ridge Country Club. Visitors enjoy swimming at Mecklenburg Aquatic Club. Outdoor activities in our area include the U.S. National Whitewater Center, Queen's Landing with miniature golf, tennis, summertime bands & Cawtawba River Boat Cruises. Plus, there s great shopping, dining and exciting entertainment at Birkdale Village. Candlewood Suites is your best stay - for a night, week, month or even a year! Less
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