Ridiculous that they charge a "administrative fee" of $25 to cancel your reservation when that isn't even disclosed until your reservation is confirmed. I canceled within 24 hours give me a break! My reservation was still nearly 2 months away. Disgraceful.
Location is good , and room sizes are a nice size that’s about the best I can say about this hotel, I think we were the only people staying at the hotel When we arrived at 2pm they looked at us in shock that we would dare to arrive before the 4pm checkin , so not very welcoming we planned to stay 3 nights we stayed 1 night and checked out , it’s an old running down hotel, when we got back from dinner no one was on the front desk just a notice that someone would be back on duty at 7.30am , don’t bother to stay here their are far better places to stay nearby
We have stayed in many places in and around Highlands. With a dog fee, this was almost $300 for a night. Wasn't expecting Old Edwards Inn standards, hoping for it to be closer to 200 Main quality. But this hotel is incredibly dated and shabby. Somebody needs to spend some money on this place. Being a Highlands overflow motel is what this is. Set your expectations accordingly.
There was an issue with my reservation, due to my mistake. The room was unintentionally reserved for the wrong night. Didn’t realize it, until the email receipt arrived. I sent an email to Sabrina as instructed and didn’t hear from Highlands Inn for a week. I called, resent the email. The emails I received all but accused me of lying, were worded harshly. It was my mistake, but I felt like a phone call could have resolved the situation to everyone’s satisfaction. I did not expect a full refund of $149, a processing fee certainly would have been more than fair. Highland Inn Lodge management needs to remember they are in the hospitality industry and satisfied customers bring business, negative experiences result in the loss of revenue. Certainly if you deal with Highlands Inn, don’t make a mistake. There is no room for error. As a result, when we do visit Highlands, NC next week, I will not spend one penny at any businesses.…
An $85 a day room for $250?! In room phone didn’t work, old, drab and hasn’t been freshened up in a very long time. Trading on a name that was and unfortunately is no longer! The staff? Fantastic! Seriously nice as well as accommodating. No matter.. the Highlands are a lovely area!
Absolutely a great place to stay. Kids loved the whirlpool. We saw a bear! Plenty of Parking. Casual and not pretentious. Outside fire tables and fire place. This place was packed during our four day stay. I can only imagine most people do not post a review unless they want to complain.
Definitely not Old Edwards but was clean and great for our family of 4. Definitely upgrade to the suite for more room with sofa area and kitchenette. Hot tub was very clean and kids loved it. Walking distance to downtown and beautiful hotel grounds. Rooms are in need of upgrades and repairs but would stay here again!
Good location on the edge of the main area of town, which is why I gave 3 stars. This was the most expensive room of my week long vacation but the one I was least impressed with. I know prices in this area are high but so are my standards. The room was spacious and had a patio which was nice. I also appreciated the tile floors. However the bathroom/bathtub needs a renovation ASAP! As a last minute one night stay, it was fine but I’m not sure I’d stay here again.
The room was suitable... however, the blind covering the window was broken, the interior door to the hallways were unlocked, but the exits at the end were locked not allowing you to go to the lobby without using the exterior door to the parking lot and going around. Not sure how this helped the Covid issue! Our room was lacking a coffee pot, and the coffe in the lobby was cold! The breakfast was a bag with fruit and granola bar and water... cold coffee, but despite the lack of amenities advertised, the price was the all normal and we were even charged the “weekend@ rate when we left and came back to stay the night again because we didn’t leave town! It was all just crazy!
I have struggled with my decision on this hotel. Overall, the front desk staff was very nice especially Nick who welcomed us on arrival. Also, this was basically the only option for the area (Highlands and Cashiers, NC) for the weekend and this night. There was just nothing else available for one night and a king bed. This hotel had one room left. Simply due to the availability and Nick, I bumped this from one star to 2.5 stars (and rounded up to give it the rating above). The room did have AC which was able to keep it cold. The room had a TV and towels but these usually aren't items I mention when reviewing a room. The shampoo and soap were in push-button containers for "community-use" and located on the wall. The carpet had heavy stains. The room had a slight musty odor. There were NUMEROUS dead insects around the room. There was a sofa with large ottomans but the colors didn't match. It was as if it had been collected from different sofas. The coffee maker did work but they only supplied 'decaf' coffee. All-in-all, we struggled with the room BUT the bed had some comfort although the pillows were "down" (which you know I don't like).…