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Embassy Suites by Hilton Raleigh Durham Research Triangle

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201 Harrison Oaks Boulevard, Cary, NC 27513
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Traveller (147)
Room & Suite (82)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Embassy Suites by Hilton Raleigh Durham Research Triangle
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 25 hotels in Cary
Location
Cleanliness
Service
Value
Travellers' Choice
The Embassy Suites Raleigh-Durham/Research Triangle hotel is conveniently located in Cary, North Carolina. This upscale, full-service and all-suite hotel is within five miles of the North Carolina State Fairgrounds, Carter Finley Stadium, and the North Carolina Museum of Art. Guests enjoy easy access to Research Triangle Park, Crabtree Valley Shopping Mall, the PNC Arena, Reynolds Coliseum, the campus of North Carolina State University, and Raleigh-Durham International Airport, all within 10 miles of the hotel. Less than 20 miles away, The Raleigh Convention Center, Duke Energy Center, The University of North Carolina at Chapel Hill, Dean Smith Center, Wallace Wade Stadium, Duke University, Cameron Indoor Stadium, and Kenan Memorial Stadium, are all easily accessible from the hotel. Guests of the Embassy Suites Raleigh-Durham/Research Triangle hotel stay in spacious two-room suites and receive a complimentary made-to-order breakfast, a nightly manager's reception, and high-speed intern
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Property amenities
Paid public parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Free airport transportation
Business Centre with Internet Access
Wifi
Paid wifi
Hot bath
Indoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
44Car recommended
Grade: 44 out of 100
26Restaurantswithin 1 km
1Attractionwithin 1 km
1313Reviews10Q+A100Room tips
Traveller rating
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Most Recent
Darla H wrote a review Aug 2022
6 contributions2 helpful votes
If the rating is 1 - 10 this hotel is a 15!! Our stay was awesome. Great staff. Great place. Will totally use Embassy Suites again if they are all as great as this one. The complimentary breakfast was better than any hotel breakfast I have had. Also the evening reception was great. Rooms were clean, any supplies needed were immediately provided.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Management, Marketing at Embassy Suites by Hilton Raleigh Durham Research Triangle
Responded 4 weeks ago
Dear Darla H, Wow! Reviews just don't get any better than this one. Thank you so much for your support of our Embassy Suites and your recognition of our spectacular staff and the service they provide. Our goal is to provide comfort to all our guests who are away from home; your feedback allows us to monitor how we are doing. We loved having you as our guest and we can't wait to welcome you back! Best, Bill McCallen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SnakeCharmerNC wrote a review Jul 2021
Wilmington, North Carolina25 contributions5 helpful votes
Hotel's Favourite
We have stayed at the Embassy before and have always been pleased, but the new look is great. Beautiful property, very clean and the staff were very welcoming and accomodating. Breakfast was very good and very hard to resist Highly recommended.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: July 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Hotel Management, Marketing at Embassy Suites by Hilton Raleigh Durham Research Triangle
Responded 15 Jul 2021
Dear SnakeCharmerNC, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service, style, and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Bill McCallen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jazzbeach wrote a review Jul 2022
Seattle, Washington15 contributions20 helpful votes
I've stayed at many hotels, anything from three stars to five stars. This hotel was one of the best. The room was spacious nice suite, the complimentary breakfast served REAL food and not just barely edible food like many other hotels do. I wasn't there in the evening so I didn't take part in it but I hear they also host a happy hour. Staff there was very courteous, friendly, and warm. I can't wait to go back to this hotel again. If you need to stay close to the airport, this hotel is it!
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Review collected in partnership with Embassy Suites Hotels
Date of stay: July 2022
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Management, Marketing at Embassy Suites by Hilton Raleigh Durham Research Triangle
Responded 27 Jul 2022
Dear Jazzbeach, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our complimentary breakfast. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best, Bill McCallen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
paco3e8 wrote a review Jul 2022
1 contribution
Very disappointed with the cleanliness of the room. The first room they put me in found ants crawling on the carpet and then a roach crawling out of the bathroom. They then moved me into another room and i found a line of ants on the tile floor (not sure how housekeeping missed that). The front desk was apologetic, but they kind of brushed it off like it wasnt a big issue. Im a hilton honors member and there was no acknowledgement of that. I will not be staying at this hotel again. Maybe its time to move over to Marriott
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Date of stay: July 2022Trip type: Travelled on business
Room Tip: Stay elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Management, Marketing at Embassy Suites by Hilton Raleigh Durham Research Triangle
Responded 23 Jul 2022
Dear paco3e8, We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We do take pest control very seriously. We contract with a third-party vendor for preventative pest control monthly, as well as random inspections provided by the Health Department on a semi-annual basis, to ensure pest control and overall cleanliness standards are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Bill McCallen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AF6096 wrote a review Jun 2022
Tequesta, Florida64 contributions64 helpful votes
Extremely AVERAGE for a Embassy Suites. I think Hilton needs to update their Embassy Suites chain in general. Room was very dated and smelled. Like old hotel smell. Pillows were more like a pile of clothes. Very uncomfortable. Thank goodness for smart phones as the alarm clock’s display was not functioning. The room over all just looked like it’s hey day has passed and they are jump limping this large property along. Near some good restaurants and about 20 minutes from the airport. Other than that I would’ve preferred to have stayed in a more modern, updated property. OH. Breakfast stopped being served at 9am. What? Not every traveler is a business traveler that needs to be up at the crack of dawn. That was the biggest fail of this place. I would look somewhere else in the future.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: If you want breakfast be down stairs before 9am.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Management, Marketing at Embassy Suites by Hilton Raleigh Durham Research Triangle
Responded 17 Jun 2022
Dear AF6096, We aim to impress, so I'm very sorry that your stay was average and disappointing overall. I regret that our accommodations and amenities were not to your liking. We value your feedback and do take it under advisement as we continually monitor our guest offerings. Thank you for staying with us and we hope to have an opportunity to serve you better in the future. Sincerely, Bill McCallen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Johnnie P wrote a review Jun 2022
23 contributions3 helpful votes
I travel quite a bit and always use the Hilton brand. Although I’m a Diamond lifetime member. They never fail to disappoint. Always get the Premium rooms check out the hospitality in the pic… Even through the pandemic their customer service is on point…
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Hotel Management, Marketing at Embassy Suites by Hilton Raleigh Durham Research Triangle
Responded 3 Jun 2022
Dear tarheel_4_lifes, I'm glad that our service and accommodations helped make for a nice trip. All compliments are appreciated but it’s especially kind of you to recognize the staff who do a great job taking care of all our guests. Should your travels bring you back to the area I hope we are your first choice for lodging. Best, Bill McCallen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Debbie O wrote a review May 2022
Salem, Oregon8 contributions3 helpful votes
Comfortable rooms, nice complimentary evening reception, excellent breakfast! Bathroom could be cleaner. There was toothpaste spit still on the bathroom faucet. Beds were comfortable. Hotel was quiet and close to the airport.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Management, Marketing at Embassy Suites by Hilton Raleigh Durham Research Triangle
Responded 22 May 2022
Dear Debbie O, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is reflections like yours, which highlight strengths and areas for improvement, that allow us to serve our guests better. Please visit us again the next time you travel to the area. Best, Bill McCallen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
13malik wrote a review Apr 2022
1 contribution
This is very good property, rooms are very big clean and very comfortable beds, with Microwave and Fridge every room. Internet worked very well, Overall this hotel is very nice and I would recommened and I will go back again
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Review collected in partnership with Embassy Suites Hotels
Date of stay: April 2022
Value
Rooms
Location
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Service
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Management, Marketing at Embassy Suites by Hilton Raleigh Durham Research Triangle
Responded 9 Apr 2022
Dear 13malik, Thank you for sharing your review and recommendation. We’re pleased to hear our clean rooms and amenities made for an enjoyable stay. We appreciated having you as our guest, and we hope you’ll visit us again soon. Best, Bill McCallen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tim S wrote a review Feb 2022
60 contributions28 helpful votes
Not you typical Embassy Suites. It is a dated property. reception is limited to Beer and Wine only where other Embassy Suites have well drinks available. also there is a limit of 2 per evening. If you have stayed at other Embassy Suites you will be completely disappointed. I have been a Honor Member since 2000 and only 2 Embassy Suites didnt measure up Cary and Flagstaff AZ
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Review collected in partnership with Embassy Suites Hotels
Date of stay: February 2022
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Management, Marketing at Embassy Suites by Hilton Raleigh Durham Research Triangle
Responded 27 Feb 2022
Dear 680tims, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect as a seasoned traveler. The details definitely do make a trip and we regret we missed the mark. Your feedback provides many areas that we can work on in order to improve our guest experience. We would love another opportunity to serve you. Sincerely, Bill McCallen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dave B wrote a review Feb 2022
Lewistown, Montana88 contributions29 helpful votes
This is a very nice property, spacious and comfortable rooms. We greatly enjoyed our stay. My comment would be on the staff which served the complimentary breakfast - from the woman preparing cook-to-order eggs to those cleaning the tables, all were courteous and helpful. Not always the case but certainly true this morning at this property.
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Date of stay: February 2022
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Management, Marketing at Embassy Suites by Hilton Raleigh Durham Research Triangle
Responded 19 Feb 2022
Dear 25daveb, On behalf of our entire team, I would like to thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area. Best, Bill McCallen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$186 - US$260 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites cary, cary embassy suites
LOCATION
United StatesNorth CarolinaCary
NUMBER OF ROOMS
273
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Frequently Asked Questions about Embassy Suites by Hilton Raleigh Durham Research Triangle
Which popular attractions are close to Embassy Suites by Hilton Raleigh Durham Research Triangle?
Nearby attractions include Bass Pro Shop Cary (0.3 km).
What are some of the property amenities at Embassy Suites by Hilton Raleigh Durham Research Triangle?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Embassy Suites by Hilton Raleigh Durham Research Triangle?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Embassy Suites by Hilton Raleigh Durham Research Triangle?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Raleigh Durham Research Triangle?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Embassy Suites by Hilton Raleigh Durham Research Triangle?
Conveniently located restaurants include Herons, Bonefish Grill, and Ruth's Chris Steak House.
Are there opportunities to exercise at Embassy Suites by Hilton Raleigh Durham Research Triangle?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Embassy Suites by Hilton Raleigh Durham Research Triangle have an airport shuttle?
Yes, Embassy Suites by Hilton Raleigh Durham Research Triangle offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Embassy Suites by Hilton Raleigh Durham Research Triangle have airport transportation?
Yes, Embassy Suites by Hilton Raleigh Durham Research Triangle offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Embassy Suites by Hilton Raleigh Durham Research Triangle?
Yes, dry cleaning and laundry service are offered to guests.
Does Embassy Suites by Hilton Raleigh Durham Research Triangle offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.