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We went for a day trip to the spa. The staff were friendly. The locker areas are nice. The outdoor whirlpool is nice with a view of the creek but not very private. We both found it challenging to regulate the shower stream and temperature....More
Thank sharon m
Response from Emerson07, CEO at Emerson Resort & SpaResponded 5 days ago
Thank you for choosing the Emerson Spa and thank you for your honest feedback – it will help us to continue to improve the Emerson experience for all of our guests. We hope to welcome you back again soon!
Perfect getaway! This property is amazing, well kept and the staff is nothing less than fantastic. We stayed at the Inn portion of the resort and our room was clean, spacious and comfortable. Even though we stayed one night, it was just what we needed...More
2 Thank Kimberly L
Response from Emerson07, CEO at Emerson Resort & SpaResponded 3 August 2017
You are very welcome! Providing a great guest experience is very important to us so it is nice to hear when we hit the mark. If you are looking for a quick escape - check out our mid-week escape package. It offers a room discount...More
Customer Service in Question - Want to communicate to my fellow traveler, please MAKE sure you are 100% sure of your arrangements. Did not even get to stay and customer service was disappointing. With enough options, family excitement got in the way and overlooked a...More
PROS: Hotel is five minutes from the few local shops and restaurants in the area.
Lobby - Reception staff were always friendly and helpful. Lovely lobby with local art, beautiful lounge/meeting/activity area with gas fireplace, open library, all public areas clean and well kept. All...More
Response from Emerson07, CEO at Emerson Resort & SpaResponded 1 week ago
Thank you for taking the time to share your thoughts on your recent stay with us. It’s great to hear when our guests get to enjoy all that we have to offer. We hope to welcome you to the Emerson again soon!
My friend and I needed a quick close get away and the beautiful Emerson Resort fit the bill perfectly. Everyone wad so friendly and helpful. The lobby and spa desk are modern and sleek. The restaurant is a combination of rustic and chic. Dinner was...More
Response from Emerson07, CEO at Emerson Resort & SpaResponded 12 December 2017
We’re delighted to hear you enjoyed your quick getaway with us! One of the great things about being in the Catskills is that we are ideal for a quick trip or for a few days. On you next visit ask about our Ski, Spa &...More