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TownePlace Suites New York Long Island City/Manhattan View

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38-42 11th Street, Long Island City, NY 11101
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Traveller (34)
Room & Suite (26)
Dining (3)
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from TownePlace Suites New York Long Island City/Manhattan View
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#28 of 42 hotels in Long Island City
Location
Cleanliness
Service
Value
TownePlace Suites New York Long Island City/Manhattan View is situated near Astoria, Queens, and provides easy access to Manhattan. Contemporary suites offer full kitchens and free Wi-Fi; the hotel also provides a free breakfast and a small event space.
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Property amenities
Wifi
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Meeting rooms
Non-smoking hotel
Paid wifi
Breakfast available
Laundry service
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Room features
Air conditioning
Kitchenette
Refrigerator
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
Hotel links
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Location

Full view
80Somewhat walkable
Grade: 80 out of 100
112Restaurantswithin 1 km
14Attractionswithin 1 km
28Reviews4Q+A6Room tips
Traveller rating
  • 13
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  • 3
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Isaac S wrote a review Sep 2022
4 contributions4 helpful votes
Horrible experience. I had roaches in my room, the room was never cleaned even when I asked to do it at the front desk. I was patient the first day when I saw first they did not give me a high floor room even as a Bonvoy member, then when I woke up after the first night a roach in my desk, so disgusting but I was like well maybe these things can happen, then the next day another roach below my bed, my bedroom was not cleaned, then when I call the front desk they tell me they will send new linens and towel, and then another surprise, a thread of hair tucked inside the towels. That was it I was not going to sleep my last night there. I called the front desk and even though they did not charge me for the third night, no help to find another room, and no consideration as a Bonvoy member. Huge disappointment, I do not recommend this hotel and hopefully, when the manager reads this I would expect more than an apology...
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Date of stay: September 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ga T wrote a review Aug 2022
Tampa, Florida10 contributions6 helpful votes
Hotel is new construction. Nice hotel in, shall we say, developmentally challenged area of Queens. Hotel lobby, rooms and elsewhere extremely clean and well maintained. I chose the hotel for location near family, Marriot quality, and price. So very nice hotel in a rundown neighborhood. Didn't feel safe walking around (just me...okay, but with wife, no) so had to pay for an Uber $33 roundtrip to find a nice place to eat. Rooms are tight, but completely the norm due to NYC astronomical real estate prices. Unfortunately, the room did not have any furniture. No dresser, no closet (just an open rack), and no luggage stand. Nada. I mean really guys - how much is a stand? Had to lay our suitcases on the floor. Bed was a dream. Air Cond is not governed, so could set it nice and cool to sleep better. TV selections were top notch. Breakfast was fine, pretty good array of items. I regularly exercise, so would have been nice if fitness room had at least few weights. Nothing for strength training. I had to lay flat on the treadmill and try to do pull rows. Ran out of creative ideas. Wall TV was stuck on the Marriot Info channel. Great if you're into that. Unplugged it to shut it up. Staff in all departments were outstanding. That is a reflection of management - their training and the culture instilled. Also they were nice people. I commend management on that. Be sure this is where you wish to be situated, as Ubers in NYC are quite expensive.
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Date of stay: August 2022
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Sleep Quality
Room Tip: Choose the waterfall view, so you can see the sun appear over the mountaintops at sunrise.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Leo M wrote a review Mar 2020
1 contribution
This hotel is the absolute best deal you can find in New York, without a doubt. If you want amazing quality and great prices, this is it. Special thanks to Antonio Cerrato at the front desk who feels like a new member of my family. I cannot thank him and the amazing staff at TownePlace Suites for literally making my stay better than I'd ever expected. The long term stay has been easy, with the quality and cleanliness of the hotel, and rooms, the amenities, and overall value is beyond comparison. As someone who has also worked in the service industry, I can really appreciate how everyone maintains a high level of attention, and genuine hospitality. Thanks again to Antonio, and everyone who has helped make this a great stay.
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Date of stay: March 2020
Value
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Trip type: Travelled on business
Room Tip: All the rooms are good!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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KoolRick wrote a review Feb 2020
Tucson, Arizona428 contributions29 helpful votes
From our early check-in and until we departed (3 days) our stay was seamless. The valet parking offers in & out privileges, which is rare in NY. Large comfy room, very clean, nice beds. Front Office, Amanda, is a gem as were all the valet attendants. Good selection at breakfast. The rooftop offers some nice views or the area.
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Date of stay: February 2020
Location
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Sleep Quality
Room Tip: Valet Parking with in & out privileges
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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jaleil c wrote a review Feb 2020
1 contribution
Nice place. Clean room. Perfect stay for an out of towner. Amanda at the front desk was very friendly and helpful. Would recommend anyone to stay here for the night or even more. Next time I’m in queens I’ll return
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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dj295acc wrote a review Jan 2020
Cambridge, United Kingdom14 contributions3 helpful votes
Pros: the hotel is in a convenient location, the rate per night is not high Cons: the floor in the rooms is extremely dirty and wet. Socks of my 1-year old daughter were black and moist after just an hour's play on the floor (please see a picture attached). The wooden floor is not tight and water comes out from between the panels when stepped on it (also on the provided photos - I pressed a tissue on the floor). The AC in the room worked also in a very weird way. It is cold if you do not switch it on, but once you do either cold air blows from it or the room is filled with very stuffy warm air. Lastly, one night (about 11 PM) the cleaners sprayed the whole floor with some cleaner liquid (Fabuloso) definitely using too much of it. It was very hard to breathe for us and the baby, not to mention sleep at that time. A visit at the reception desk did not help at all cause the person just shrugged one's shoulders and did not offer any solution. For this amount of money not worth it at all.
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Date of stay: December 2019
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AynC8, Guest Relations Manager at TownePlace Suites New York Long Island City/Manhattan View
Responded 9 Jan 2020
Dear Valued Guest, Thank you for taking the time to provide such valued feedback. Cleanliness is a key factor to a great stay and we sincerely apologize for not only falling short of your expectations but ours as well. We strive to ensure that our guests rooms and common areas are clean, fresh and reflective of the highest quality standards. We will be immediately addressing your concerns regarding the room conditions and the response with our entire staff to ensure that this is an isolated issue. We hope to see you again if your travels bring you back to the Long Island City area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stacey G wrote a review Dec 2019
Tupper Lake, New York88 contributions25 helpful votes
We chose this hotel for location,price and past satisfaction with the Marriott brand.The rooms are comfy,beds excellent..small kitchenette with fridge,microwave,toaster,coffee,tea maker..dishwasher..they do offer a complimentary breakfast..not one of the better facets.. guest laundry available..friendly staff..lounges both in check in area and lower level by breakfast area with gas fireplace.We will come back.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from tpslicgm, Front Office Supervisor at TownePlace Suites New York Long Island City/Manhattan View
Responded 28 Jan 2020
Dear Valued Guest, Thank you for choosing us for your travel needs. Our goal and objective is to provide the best service and experience to all of our guests. I am very glad and happy to hear that we have met all of your travel needs and wishes. Thank you again and we are looking forward to making your next experience here with us another phenomenal one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Caesar A wrote a review Dec 2019
San Antonio, Texas742 contributions188 helpful votes
+1
We had a bit of trouble finding this hotel. We got of the subway on 21th Street. We were check in by Antonio. We were given room 808. Nice partial kitchen, nice comfortable bed. The TV is excellent with YouTube available. There is a toaster, dishwasher, microwave, refrigerator, and coffee maker. Bathroom is great. Breakfast is not too good.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes1 Repost
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Response from tpslicgm, Front Office Supervisor at TownePlace Suites New York Long Island City/Manhattan View
Responded 28 Jan 2020
Dear Valued Guest, Thank you for choosing us for your travel needs. I want to send my apologies for the confusion on finding the property. We are currently working with Google to correct and fix the issue with how they have our location entered into their system. I'm glad that you had a great stay with us. For it is our goal and objective is to provide the best service and experience to all of our guests. We are looking forward to providing you with the best service and experience for your next travel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Davey Stevey Dave wrote a review Dec 2019
Fairfield, California2 contributions3 helpful votes
So appreciate Kimberly for checking us in and accommodating us with not just amazing service but some really heartfelt advice and extra amenities. We are thrilled with this place, everyone who works here is so nice and the place is brand new, with a value beyond what I can expect anywhere else. Kimberly saved the day and we are cozy and so super happy with this shiny happy bonvoy experience! Would give 6 stars if I could. Nothing is not perfect here and I’m looking forward to my extended stay here again in January.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from tpslicgm, Front Desk Supervisor at TownePlace Suites New York Long Island City/Manhattan View
Responded 28 Jan 2020
Dear Valued Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the TownePlace Suites New York Long Island City/Manhattan View. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the TownePlace Suites New York Long Island City/Manhattan View and we hope you choose to create more memories here whenever your travels bring you back to Long Island City.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rochelle M wrote a review Dec 2019
9 contributions5 helpful votes
Nice new hotel with decent size room and bathroom. Area is kind of questionable but I felt safe. construction was going on early mornings while I was trying to sleep which was very annoying. Breakfast was free and was a decent variety. When I arrived early check in wasn’t available but my room was ready in about an hour. Enjoyed my stay; would stay again. When I checked, out a taxi driver rolled over my suitcase ruining a lot of things inside of it. Would advice the hotel to not let the taxi drivers park and drive on the side walks.
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Date of stay: October 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from tpslicgm, Front Office Manager at TownePlace Suites New York Long Island City/Manhattan View
Responded 28 Jan 2020
Dear Valued Guest, Thank you for choosing us for your travel needs. Our goal and objective is to provide the best service and experience to all of our guests. We will take your concern regarding taxis driving on the sidewalk. We want to ensure our guest that their safety is always a priority to us. I am very glad and happy to hear that we have met all of your travel needs and wishes. Thank you again and we are looking forward to making your next experience here with us another phenomenal one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$178 - US$303 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkQueensLong Island City
NUMBER OF ROOMS
133
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Frequently Asked Questions about TownePlace Suites New York Long Island City/Manhattan View
Which popular attractions are close to TownePlace Suites New York Long Island City/Manhattan View?
Nearby attractions include Noguchi Museum (1.1 km), Queensboro Bridge (1.2 km), and Queensbridge Park (0.2 km).
What are some of the property amenities at TownePlace Suites New York Long Island City/Manhattan View?
Some of the more popular amenities offered include free breakfast, a fitness centre, and airport transportation.
Which room amenities are available at TownePlace Suites New York Long Island City/Manhattan View?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at TownePlace Suites New York Long Island City/Manhattan View?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to TownePlace Suites New York Long Island City/Manhattan View?
Conveniently located restaurants include Mikes Pizza, The Baroness, and Beija Flor.
Are there opportunities to exercise at TownePlace Suites New York Long Island City/Manhattan View?
Yes, guests have access to a fitness centre during their stay.
Does TownePlace Suites New York Long Island City/Manhattan View have airport transportation?
Yes, TownePlace Suites New York Long Island City/Manhattan View offers airport transportation for guests. We recommend calling ahead to confirm details.
Is TownePlace Suites New York Long Island City/Manhattan View located near the city centre?
Yes, it is 0.8 km away from the centre of Long Island City.
Are pets allowed at TownePlace Suites New York Long Island City/Manhattan View?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to TownePlace Suites New York Long Island City/Manhattan View?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (7.8 km), World Trade Center Memorial Foundation (7.8 km), and Hamilton Park (6.4 km).