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I travel almost every weekend and lately I have been staying at IHG hotels and enjoy the consistency and quality. This hotel was a lot cheaper than others in the area and had available rooms when other places close by were booked. I always check reviews and did see some of the negative reviews and decided to still give it a try because I figure maybe the people writing them are just miserable or overreacting and I do not like leaving negative comments and like to focus on the positive but when I walked in it started with the girl at the front desk. She could not even be bothered to look at me or make eye contact or even smile when she spoke to me. I was not greeted as a rewards member at all. I had my kids with me so excited to be there and she didn’t even greet them. There was a single cookie in the dish on the counter and it would have been nice if she offered it to them or got more. Nope. I had a really hard time hearing her because she spoke so quietly and was not looking at me it was really, really Difficult to hear anything she said. (I’m a young lady and I don’t have hearing deficits). She never offered me a welcome amenity and I stay at these hotels often so I enjoy getting and using the points. This I found really irritating and I feel I am owed these points. I had to bring it up myself to her feeling awkward to do so because it Should be offered and asked her if I could have the welcome points and she mumbled “yeah” and totally never awarded them to my account! (The holiday in express I stayed at last week and all the others award the points immediately upon check in and email me confirmation of same) nope never got my points. this girl at the desk could care less about any concerns and it was really frustrating. I had read the reviews about the workers at this hotel being not the best and I must agree with the other reviews. NO ONE smiles, says hi or even remotely welcomes you. I don’t need my butt kissed but geez it would be nice if they at least could look at you and smile. Even at breakfast, they don’t say hi or look at you or anything! The workers sat and spoke w each other while the tables go un cleaned. I was really very disappointed with this particular holiday inn express. It is not up to par with the brand. The room was just ok. There were stains on the carpet, the tub was dirty and left standing water because of a slow drain so when I took a shower I was forced to stand in standing water and that was gross. Picture of the tub when we arrived) I am really regretting my decision to spend my hard earned money with this stay. Not cool.
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Latham
Responded 5 days ago
Hi 615terac! My name is Anthony and I thank you for your recent stay with us and reviewing our property. I'm pleased to have you as our guest. On the other hand, I'm so sorry for the unexpected experience you had with the service and response you received from our staff at check-in. I'm also sorry you didn't get your welcome bonus points and the cleanliness and condition of your room fell short of your expectations. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For this reason, we find your comments troubling. Nevertheless, I've noted down your comments and passed them over to our internal teams so they can check the areas that may need further/more attention. I have sent you a private message to obtain some additional details. Thank you for staying and we look forward to hearing from you soon. Sincerely, Anthony M Case Manager IHGService
My wife and I stopped here for a night's rest on a trip through Latham, NY. The price was reasonable and the location was very good with easy access from the highways. The hotel had a new, clean, and modern look to it. Although we arrived late, the front desk staff greeted us warmly and had us on the way to our room quickly.
We found the room to be in great shape and the bathroom bright and clean. We watched TV briefly before going to sleep. The shower was great in the morning with one small pet peeve of mine. It did not drain quickly enough and left you standing in an inch or so of water at the end of your shower.
The breakfast was your typical Holiday Inn Express buffet but the food was fresh and good and was enough to keep us on the road until lunch time. Highway access was excellent getting us on the road again to our next destination.
I would definitely stay at this hotel again when in the area.
This is a very nice hotel. Beds were comfortable room was large and very clean. Friendly staff and had a nice outside area to enjoy a drink. Also offered free breakfast Very convenient to highway. A nice touch was flavored cold water and cookies
Our stop while headed to New England for college tours. Convenient and clean, this location was a good value with friendly staff. Breakfast was your typical free breakfast hotel fare - nice touch with the water in the lobby.
Response from John D, General Manager at Holiday Inn Express Hotel & Suites Latham
Responded 17 Jul 2018
Dear family of KD17201, I hope that the college tour has proven itself a success ?? You found the best place to stop and be thoroughly rested prior to going on your summer trip. I would like to thank you for staying with us recently during this most important time in the life of your college bound child. We do pride ourselves on our friendly staff here at the hotel. I am quite fortunate to have a team of professional and engaged staff members. Perhaps you can stop back on the return trip ?? :-) Seriously, we look forward to hosting your family again. Yours in Service,
Welcome to the Holiday Inn Express Hotel & Suites in Latham, NY near Albany International Airport! Our choice Latham, NY accommodations are ideally located off I-87, just ten miles from downtown Albany and near …Moremany businesses and government offices. Travelers looking for lodging in Latham can enjoy a stay at our smoke free hotel near the Albany Airport, four universities and the famous Saratoga Race Course. Families will love our Latham hotel's close proximity to area attractions like the Empire State Plaza, Aqua Duck Tours, NY State Museum and Hoffman's Playland, a family-friendly theme park located two miles from our accommodations in Latham. If shopping is your pleasure, check out the Colonie Center Mall or the huge Crossgate Mall in Albany near our hotel in Latham, New York. There are many companies near our hotel in Latham, like Century Hill, SUNY Albany, Siena College and the New York State government offices. Business travelers can also appreciate the hotel's free airport shuttle to nearby ALB Airport. Our Latham, New York hotel also offers many hotel services, including a 24-hour business center, free high-speed, Wi-Fi Internet access and flexible meeting spaces with seating for 150. While lodging in Latham, you can take a dip in the indoor pool and whirlpool or take advantage of the 24-hour fitness center and complimentary hot breakfast bar. Check out our great Latham hotel room deals and start planning your trip today. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from yellowpacecar7 | Reviewed this property |
I don't want to 'knock' this hotel, but I do agree, there's other hotels in the area that are probably nicer. Although, August is track season(if that's why you are coming to the area...) and, prices will be significantly... More
I don't want to 'knock' this hotel, but I do agree, there's other hotels in the area that are probably nicer. Although, August is track season(if that's why you are coming to the area...) and, prices will be significantly higher probably everywhere, compared to other times of the year. You should check around.