Rating: 1 (but it is truly a negative rating) Front desk lady is very rude. We have circumstances where we brought our mom from MA to NY so she can vacation wih my brother and family who is arriving a day later. Due to iur work schedule, we drive her a day ahead and booked a room at this hotel due to the lower price. We spoke to the staff when we called and booked the room and asked for special allowance to: first, allow late checkout and if her ride has not arrived, to second, allow her to stay in a comfortable partnof the lobby till the time she is picked up, which we hope is around 3pm-ish, then third, have assistance to help bring her stuff to the lobby as she is 80+ years old and is not as strong to manage. We are told that we have to pay another night’s stay to make that happen and she is only allowed up to 1 hour to sit in the lobby. They also were charging a higher rate than identified in the reservation. It was $25 more that they claim will be returned if unused, as it covers the incidentals, which I do not understand what to cover, since they claim to have a restaurant, but it is closed, and there is no breakfast on the facility, not as identified in the website. Also, they had me sign an authorization to allow my mom to stay since I made the reservation in my name. We showed our displeasure on all this, and she said twice that we are taking too much of her time. By the way, when guests entered the facility, she rudely called to then and ask them what is their business here, and apparently, they have checked in already and was just going to their room with their family. She was rude from the start to the end. Hindsight, we should have recorded the conversation. At the end, we cancelled the reservation, but was not given any email acknowledging the cancellation. This was at 6 pm 9July2022. She wrote the cancellation nimber for me in a scratch paper but no official cancellation. I will monitor our account because if she does charge us for a room we did not use, we will surely report to the BBB. Management of this hotel, please py attention to your staff. I have atayed in many hotels around the world as I did travel for work, and never did I encounter front lobby staff that is as rude as this person. I am giving 1 star rating, but it should be negative ten stars as my rating, I normally rate 4 or 5 when pleased, and I am very easy to please. We are happy to pull her out of that reservation, and have her stay at a Marriott instead where she was allowed to stay in her room longer than needed, especially she was suffering from allergies and clearly needed the rest. If you are considering this hote for a quick convenient stay, even if just for the bed, please reconsider. Stay anywhere else instead of here.…