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All reviewsmake your own wafflesmicrowave and refrigeratorthe breakfast areawalking distanceenjoyed my stayroom was clean and comfortablea great place to staythe main streettrain stationyogurtsamnyvintagegallerieswarren
Aside from the town power outtage and subsequent loss of power in the hotel in the morning, the St. Charles Hotel did not live up to its website description. When we arrived, off the lobby, there was a green garden hose coming from the men’s...More
What a disappointment. Complete dump of a hotel - nothing like what was promised on the website at all. Yellowing bathrooms. Popcorn ceilings. Old stained furniture. Poops induced front desk staff. And table saws until 9pm that resume at 830am on a Sunday. All for...More
2 Thank MHMFM
Response from Sam A, General Manager at St. Charles HotelResponded 15 May 2018
Thank you for sharing your review and We do apologize about your recent experience at St. Charles Hotel.
We're actually nearing the end of the renovations process, and are really excited to see the changes that have been made. It's an unfortunate that we...More
When I made the room reservation at The St. Charles, there was no indication of any renovation. All hotels have to renovate from time to time and good ones now how to do this with minimal impact on the guest experience. This is not one...More
1 Thank conciergeinnewyork
Response from Sam A, General Manager at St. Charles HotelResponded 8 May 2018
Thank you for your recent review regarding your stay at our Hotel, We sincerely apologize the hotel didn't meet your expectations. St. Charles Hotel is currently under massive renovation. We truly did our best to inform all of our guests of this necessary...More
Checked in, went to room, strange odor , not vacuumed, left hotel, no credit, no refund, don't even consider staying there . It's ranked one of top ten hotels in Hudson. That's got to be a bad joke😳😡🥋More
Thank David D
Response from Sam A, General Manager at St. Charles HotelResponded 4 May 2018
Dear David D,
Thank you for your review. We strive to provide each guest with a memorable and enjoyable experience at our hotel, and unfortunately it seems that in this case, we fell short of our goal. St. Charles Hotel is currently under massive renovation,...More
Location is important, but to me, the most important thing about a hotel is the comfort of the beds. And my bed at St. Charles couldn't have been worse. It was the hardest bed I've ever felt and the pillows were tiny and useless.
Response from Sam A, General Manager at St. Charles HotelResponded 9 April 2018
hurleystylee, We do apologize our mattress and pillows didn't met your expectation. Thank you for your rating, your responses are very important to us and will help us to identify a lot of the troubling issues that are taking place. We will address each concern...More