They’re obviously understaffed (understandable given COVID), but the staff they do have are very disorganized and don’t seem to care very much about customer service. The biggest problem though are the rooms themselves. We stayed at the hotel with many friends so I saw a bunch of rooms and they were all old and a bit dirty. The rooms are no where near on par with the price point. Stay somewhere else
First time at this hotel, we were in town for the Sea Hear Now Festival in Asbury Park. Tried to find places to stay closer but this was one of the only hotels available. I guess that was for a reason. The hotel is lovely the views are awesome and the location in Pier Village is perfect. But for $600 a night I expect more than a postage stamp sized room, I shouldn't have to insist on maid service, the bathroom plumbing shouldn't look like it was renovated by a DIYer, I shouldn't have to walk blocks to find an ATM to pay my Uber driver, and I shouldn't have to call and ask for a shower curtain because there was not one upon arrival.
My experience differs from the negative reviews you will find below. I had zero issues with any staff who were always available. My room an ocean front was very nice a few minor cosmetic issues but to be expected in a beach hotel. Pool and beach services were very nice. Location is perfect. Did not eat on property as there are too many choices nearby to experience so can’t comment about food. Tiki bar is fun just a little understaffed but expected this time of year. A quality stay with a great view met my expectations.
This hotel clearly has not been updated in a number of years. Rooms are old and outdated and the outdoor pool area is similarly old and falling apart. For the price we paid, we expected a lot more. They didn't even have maid service. Beach area was nice though and the view from Oceanfront rooms was also very nice. Definitely not worth how much they are charging.
From the time we checked in, until the moment we left, I was floored by what little you get in return for the giant cost of this place. The location, setting, and smell (yes, smell) of this hotel are all absolutely amazing. Beautiful. That’s where the beauty ends. The two young women checking us in were pretty unsure of what they were doing, constantly checking protocols with one another, but we eventually got checked in. They asked us to wear bracelets identifying us as hotel guests so we could use the pool. We said we didn’t plan to use the pool during our stay (I didn’t even have a bathing suit) but they insisted it was also used throughout the hotel grounds to identify who the guests are. (Seriously? How strange is that?) Our room was not worth the $500/night they were charging. Not even remotely close, I like to think they charge for the ocean view & not the conditions of the room. Just one lightbulb was working in the bathroom, the pillows had those dust mite balls in them, and the furniture legs looked like they had been eaten by an animal. But that view is amazing. Last, and possibly one thing I never thought I’d write a review about, are the parking gates. You use your room key to come in & out. We parked once we got there and didn’t drive again until after our stay. When we left, as we tried to exit, we tried using our card, but the screen was telling us that we were already outside of their grounds. What the likely issue was from the day before, we took an Uber from and back to the property. When we left they used our card, but did not scan it on the way back onto the hotel property. Anyway, we’re now driving off the property, but we’re stuck at the gate (there are 2). Coincidentally, there is someone stuck at the other gate with the same issue, the room key isn’t working. We both call through the panel on the box for assistance. We both get voicemail…how is that even possible, but ok. We continue to try, but now traffic has cued up behind us, quite a bit of it. Nobody winds up answering the calls for help, so we call the front desk, from a cell phone, who advises us that security would be out within the next 10 minutes to figure it out. We had at least 10 cars behind us with nowhere to go. 5 minutes later the gate opened and we left. While I’m born, raised, and still living in NJ, I’ll continue to frequent the shore every chance I get. Just not here, not ever again. …