We have stayed at this Hampton because it was close to where my wife's mother was in assisted living. Over the last few years they have made many improvements and upgraded the staffing. Freeway noise is the only negative.
Came in early from a long trip to see what time we were allowed to check in. The Manager was there and she was warm and friendly and immediately assured us that we could check-in early. The gentlemen on staff was wonderful as well and started checking to see which rooms were available and cleaned. After all this, we decided to stay one night instead of two as was our original plan. The Manager was again on duty and told us not to worry. We would only be billed for one night. When I turned in my keys and went to make coffee for our long trip, the Manager printed out the receipt so that I was assured that we would only be billed for the one night. She was sweet, amenable and so very helpful. I LOVE Hampton Inns but rarely take the time to do a review. This place was clean, lovely and the staff was amazingly helpful. I will make it my aim to stay here again the next time I visit Las Vegas!!!…
We stayed here for 7 nights. Quiet, convenient location, great neighbourhood, close drive to Red Rock Canyon, great assortment for breakfasts and finally very friendly and helpful staff. Let me emphasize just how great the staff are. Not only did they give us a late checkout to make it easier for us but on the way to return our car rental we realized we had forgotten our jackets in the closet in the room. We quickly rerouted back to the hotel. Not only did our Room Cleaning Professional, Marie, put our jackets safely in a bag in the locked closet down at guest services but the desk manager (Audrey or Aubrey?) jumped to action and immediately called the manager, Nancy who literally drove back to the hotel from home to unlock the closet to give us our jackets. Exceptional service. Highly recommend. Thank you!…
Room was nice and clean. Only thing missing was a bar of soap in the bathroom for washing. Shower was very nice and powerful. Breakfast was nice and hot. The red potatoes seemed to be over steamed to keep them hot as they were somewhat soft. Everything else was great.
Hotel was OK. Clean and close to the highway. They still are operating in a Covid approach where your room will not be cleaned every day unless you request it. I was OK with that. We stayed for 5 days and chose to not have our rooms cleaned except for towel change. What really ticked me off though was that I requested a late checkout. I was scheduled for a red eye and I am a diamond member. I requested a 4pm checkout. The hotel was not fully booked (I checked on hilton.com) and my request was denied. I fully understand if the hotel is fully booked, but, in this case, it was probaby 50-60% full. To me, that's unacceptable. Services are already cut back. The least you can do for a diamond member is to allow for a 4pm checkout. I am also a Marriott Ambassador member and 4pm checkouts are guaranteed as long as the hotel is not sold out. This is no way to treat a Diamond member - or any guest that is spending 5 nights at your hotel with limited amenities.…
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