Hilton Garden Inn Las Vegas City Center
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About
Welcome to Hilton Garden Inn Las Vegas City Center, a stylish hotel located in the center of the resort corridor, near entertainment venues, in walking distance to the Las Vegas Strip and just minutes to downtown. Ask a friendly staff member about our courtesy shuttle.
Start the morning right with a classic American breakfast at The Garden Grille & Bar®. Enjoy an evening cocktail in the bar or have dinner delivered to your room. We have recreation covered with a complimentary fitness center and outdoor saline pool and whirlpool. Plan events for up to 100 people in our 1,100 sq. ft. meeting space. Our professional event staff can help with catering options and all the details.
Location
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The hotel is located to nearby I-15 and I-215 so you have access to any parts of Las Vegas. This hotel is charming and modern, and I managed to book a dream rate of $79 for my Friday - Sunday stay.
The breakfast buffet that was provided was great, and unfortunately I was privy to a rude and hostile guest who didn't understand that the buffet is not free to all guests. The front desk personnel did a great job (kudos to her) of diffusing the situation, even when the guest accelerated the disagreement. If I can make a suggestion, that HGI puts some signage in front of the buffet communicating the cost.
Excellent hotel and service, and I will be back!
The location is not that great. We wanted to be off the strip, but still be close to it. Looking at a map, this is very close, but there is no way to walk to the strip from here because an interstate runs between. No problem, we just used Uber instead. But there are also no restaurant options within close walking distance either. So we ordered room service from the Garden Grille, which worked out fine because the service was prompt and the food was good.
The room was very nice. It was spacious and appeared new. However, it wasn’t until we arrived that we learned that housekeeping is only available 3 days per week and only upon request. We’ve stayed at many Hilton properties during this pandemic and we’ve never experienced this. When we needed clean towels at 5pm on our second day, we requested them and were they would be brought to our room. They never came. So at 5am the next morning, we had to go in search of towels, at which time we were told that they couldn’t be brought to the room and could only be picked up at the front desk. And we thought the Keurig in the room was a great amenity, but we had already used the 2 coffee pods and 2 packs of sugar the morning before, so had to go to the lobby for coffee, where we were told it would be charged to our room.
It's understandable that there are probably staffing issues, making service decline, but if they know they will not service the rooms, then place enough supplies in the room to last 3 days! We were given 3 towels for 2 people and there’s no way that will last 3 days. And if a guest requests towels and you say you will bring them, then do it! And the Keurig is a great amenity, but if they know they will not replenish the supplies for 3 days, then give enough to last 3 days. Guests should not have to chase and beg for basic room supplies and amenities.
And since our room would not be cleaned, we were told to put our used towels and trash outside the door to be picked up. They were still sitting there when we checked out.
And when we requested our room be cleaned on one of the days that it’s allowed, we returned to our room after 2pm to shower and change for the evening, but the room had still not been cleaned.
We cannot recommend this hotel at all, unless you like using the same dirty towels over and over, having trash piled up outside your room, or do not expect basic service for the price. After being loyal Hilton customers for years, we’re not sure we’ll stay at another until they learn to better navigate this pandemic.
Complimentary breakfast has good choices(eggs, sausages, cereal, oatmeal, fruits) but the icing on the cake is the service. Staff are exceptionally courteous and efficient.
We will definitely come back and recommend this place to our friends and family.
"Beautiful inside. In a great location, not to far from strip, airport and other amenities."Read full review
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