I’ve stayed at this RI a few times; it’s a solid choice for a Vegas stay, especially if you’re staying a few days or more. It’s close to the airport and the major highways - and a good location just SE of Vegas proper. My most recent stay was for a week and included NY’s weekend. I’d just made Ambassador with Bonvoy, and I was hoping that that would be acknowledged and score me an upgraded suite. Well, the night front-desk receptionist who checked me in did note that my status was in the system - and that was the end of that. I jokingly asked whether my assigned room was the Ambassador Suite, and she said, “Well, not quite, but it’s a suite.” As are all room at Residence Inns, I said to myself. My “suite”, 335, was just a regular studio, and I called the FD to ask if a 1- or 2-bedroom was available. She said she’d check, and said a 1 BR was available. When I went back down to exchange keys, she offered me my choice of five suites on the 3rd floor; I chose 341, which I liked in part because it was close to the stairs at the front of the building. Otherwise, my stay and the suite were a mixed bag. Cost per night was $138, pretty good for the timing. Pluses: - clean, comfortable suite with full kitchen and two TVs (in the 1 and 2 BRs) - good breakfast; with scrambled eggs and one other protein. On my penultimate day, there were tasty, seemingly homemade chorizo burritos. - quiet rooms and hallways, even during a big holiday week and weekend - good location - ample parking - friendly, fast, hardworking breakfast staff Minuses: - older furniture, some of it worn - the (now-standard) one tiny bar of soap (but housekeeping or FD will provide more upon request) - very old TVs: 1st-generation, late-00s flatscreen, small (32”) screen - elusive housekeeping: I only had my room cleaned and refreshed twice during my weeklong stay, including after scheduling one day and then still being skipped. Granted, I did sleep in late most days, and FD staff provided plenty of towels and extra coffee packs. Conclusion: Not bad and not great. I’d stay again if rates are low, but the RI Las Vegas South (less than 1 mile from the Rental Car Center) is much newer and nicer.…
Really great customer service. Upon check in we were told that there was a building with a broken elevator because on my Bonvoy profile we prefer higher floors. So she wanted to make sure that a lower floor would be ok. I appreciated having someone who was upfront. As noted by other reviews, it's a bit outdated and yes loud from the airport. But all of those things were manageable knowing them upfront. And there were a lot of options nearby for food, etc.
The room was clean and had plenty of towels. There was plenty of parking. The daily breakfast was excellent. Parking was plentiful. The associates I encountered were exceptionally friendly. I am very happy with my stay.
Made reservation for a suite 3 months ago and the day before they emailed (not even called) that they gave away our room. Unfortunately it was a crazy weekend in Vegas and there were not a lot of rooms near airport. After an hour of calling hotels and looking online we found another hotel at 3 X’s the cost. No compensation or even an apology.
PROS 1) Wonderful front desk staff 2) Wonderful beds 3) Great maids and great maintenance people CONS 1) Illegal gas leaf blower noise on Monday mornings. They MUST stop this insane noise. They must demand that gardeners only use brooms. The gardeners are too stupid to understand noise pollution. They're standing there blowing EVERY SINGLE leaf. 2) Total lack of luggage carts is a HUGE PROBLEM. 3) Limited parking
As a regular Residence Inn patron, I have a pretty good idea of what to expect during my stay. This particular stay offered me only the bare necessities. The room only had 2 hangers, the “fully equipped kitchen” contained just enough cups, plates, bowls & silverware for one person to eat one meal. I stayed 4 nights, but was only offered housekeeping once! It was about 5pm, I had been out all day. I was unpleasantly surprised to return to a room still in need of service! After I ate dinner, I was in the restroom when a housekeeping associate knocked on my door, & let herself in! Upon arrival, I requested a 3 pm late checkout, and was told I would receive it. Ironically, at 12:01 pm, the day of my departure, a housekeeping associate was knocking on my door! She asked if I was checking out that day! I was highly upset! I informed her that I was scheduled for a late checkout. She said ok, & moved on to the next room. When I checked out, I told the associate in the lobby what had just happened, & I asked her if there was a record of my late checkout. She apologized & said she could not find it in the system. She said she would inform the manager of the issue. I have yet to hear anything from the manager & the usual email requesting my thoughts about my stay, as a Marriott Rewards member, never arrived.…
DIRECTLY UNDER THE AIRPORT FLIGHT PATH and RUNWAYS - NOISY AS F. Jet noise all night long. Rooms poorly furnished. No safes. Faucets you can't put you hands under to wash. Double doors on bedroom that don't latch or lock. Goofy maintenance and decor. Next door, the Marriott Courtyard is also in the flight path. NEVER AGAIN.
The pool & pool area were unusable. The website did not indicate, nor was I told at ckeck-in that the spa wasn't available or any of the following: There were stones & weeds in the pool & spa. The spa wasn't covered, it was just dirty. There was a pool ladder just laying in the dirt next to two life preservers our entire five day visit. The warning sign was missing important information. The worst part was that there were no reclining chairs in the pool area that could safely be used. The webbing for the one recliner (see photo) was ripped in numerous places. Whoever owns/runs this property, obviously doesn't care about their guests.
This hotel had great customer service although the facility is a little worn. The pool, jacuzzi , outdoor area and gym were good. Breakfast was o.k. with scrambled eggs, boiled eggs, sealed egg and sausage sandwiches. Waffle batter for making waffles along with bagels, english muffins, bread, cereal and yogurt. Common hall carpeting needs cleaning specifically on the first floor. The room we had, had wall damage, a cracked mirror closet panel and stained worn sofa. Although a stocked kitchen is advertised, I had to request multiple items. The location is not in a great area but conveniences are close by.
Extended stay type lodging with full fridge and range. Not far from the airport and the hotel provides free transportation on request. Room sizes vary but all arrangements are suitable for longer stays. My room had a king bed as well as a sofa pull out. Housekeeping was on request and probably still is. The free breakfast bar was spotty at times. Only once during my stay did it serve waffles. At times it was void of fresh fruit. Some guests are on month to month contracts; some are here for medical reasons, others for work. The location is in north Green Valley not far from Wayne Newton's original plantation estate. The main building does not house any rooms; only the lobby, business area, exercise facility and breakfast bar. The guest rooms are in surrounding complexes. But you should check-in at the lobby because without a room key you won't be able to gain entry to any of the other buildings. There's more than enough parking available; even larger size vehicles will find space. The hotel is on the edge of a large strip mall that houses restaurants, banks, a supermarket and even a movie multi-plex. i would say that the surroundings are more functional than attractive. Drive west on Sunset to reach the Strip and Town Square. If you're without a vehicle, the bus along Sunset (212) will get you to the transfer station where you can board one of the Strip buses. But be aware that though the Strip buses run 24/7, the Sunset bus closes down just after midnight.…