Stayed at this hotel for two days and I was disappointed. After coming back from the Vegas strip to go into the pool, i saw that my room was not cleaned. I thought maybe it was too early so I went to the pool to come back to my room at 4pm to change for dinner and saw it still was not cleaned and i had no towels and barely any toilet paper. When I called the front desk they told me housekeeping was gone for the day and that there was no manager on duty. Someone came up and gave me some towels but that did not make the situation any better. I would not stay here again because the quality of service does not deserve my money. PS the shower faucet leaked too!
The Hampton Inn & Suites in Henderson was a wonderful experience. Every inch of the hotel is spotless and special Covid protocols were in place and visible all around. The pool was beautifully maintained and our room was spacious and extremely clean. Bonus was the really comfortable bed and great shower. Staff was so welcoming and I will definitely go back to this particular Hampton Inn & Suites. Wonderful breakfast with two very attentive staff. Several restaurants nearby. Special kudos to Jean who went above and beyond for us. Thank you!
First problem was we booked our stay months in advance and it was cancelled day of by the manger because my credit card expired between reservation and stay. No email or anything that it was canceled. Manager was extremely rude and unprofessional. Blamed the new employee for not being able to figure out how to rebook us. Suggested we wait til the 3 AM room audit to see if a room was available or wait til she arrived at 7 am (mind you it was midnight) to help us. Finally figured out a way to rebook us and we get upstairs to find a nasty pullout bed sheet! Blood stains, a large urine stain and something else pink. We go back to front desk (now after 1 am) who has no access to bedding. Finds us a sheet and blanket. No pillows. We sleep 5 adults on 1 king bed and a tiny pullout. Next day go to talk to manager who is rude, unprofessional and continues to try to blame the problem on the poor new front desk employee. No apology for disgusting room, no bigger available for next night. She then says we didn’t even check in at 3 and that since we made the reservation months ago they assumed we forgot about it, they were sold out and needed rooms. We left. I’d rather sleep in my car then stay there.…
I love Hampton Inns. Affordable, comfortable, perfect for quick stays. And like all Hamptons, the bed was very comfy. But the hotel badly needs an update. Holes in the sheets, dirt on the duvet, no towels in the room, and worn put carpet all buckled in places. A shame for an otherwise dependable brand.
We arrived late at night for our first visit. We could not get the door to the room to open and management worked hard to help. Ultimately, we were given a different room. That room was okay, as we left early the next day. We had already booked another stay a few days later, which worked out better. The room was comfortable. We did hear music coming from the parking lot, so I would suggest even numbered rooms to be away from any outside noises. The breakfast had a large selection and was well attended by hotel guests. There seemed to always be enough food. It is walking distance to some restaurants, which came in handy.
Located to many restaurants, no traffic, Casino nearby, mall nearby and plenty of parking.My stay was for a family trip to attend a Basketball Tournament in Las Vegas. We chose to stay in Henderson to avoid large crowds. This location was perfect,
The hotel was very presentable and clean, the staff was friendly and warm. The room was ample and the bed was very comfortable. The breakfast was OK, not as hot but it was warm enough. The location was pretty good with stores and food very close by.
Upon arrival at this Hampton my wife an I were struck with the worn carpet in the halls and elevator. There was also a heavy smell of cleaning solution like they were trying co cover up possible odors. It was an over kill effect. Once in our room, I noticed the flooring near the window and airconditioner sagged and creaked as I stepped on it. It was not wet. It seemed to be a long existing condition that had not been addressed yet. The rest of the room was clean and comfortable and we were exhausted from a long day of travel. We elected not to request to be moved to another room. I reported the floor issue to the reception person as we left the following morning. She seemed unaware the problem existed and did make a note of the problem. The ice maker on our floor was out of service also. This particular Hampton Inn just does not live up to the standard one is accustome d to when staying at a Hilton property. On this trip we stayed at three other Hilton Properties beside this one. They were all nice. We stayed at two other hotels beside Hilton Properties on this trip also. This Hampton Inn was by far the worst place we stayed at on our trip. It needs a lot of updating. I would not stay a this particular property again.…
This was easy to find, close to everything. Good breakfast, lovely room with enough space for both of us to work. Clean and comfortable. There is a casino nearby and multiple restaurants. I would stay again the next time in Vegas.
Beautiful hotel excellent service .super clean pool ,super nice, I will come back 😍my kids loved the pool, they have full breakfast , nice gym and the beds are sooo Comfortable and clean. I just love it !!!