Stopped in Columbia as the halfway point while driving from Kansas City to our home in Illinois. Got the room for a decent rate using a third-party booking app. Upon arrival to check-in, there was a sign at the front desk indicating that the staff member had stepped away. Waited for about 3 minutes and he checked us in. Got to the room and it was cold, so we checked the thermostat on the wall, showed the heat was on, turned heat up to 73, and started to unwind from our drive. After waiting about 30 minutes noticed the room wasn't getting any warmer, checked thermostat on the wall, it was set to heat and 73 degrees. After waiting another 15 minutes finally gave up and went down to the front desk. Waited at the front desk for a solid 10 minutes, and when the clerk appeared I explained the problem. He apologized and offered to move us to a suite - of course, I took him up on that offer and there were no additional charges or fees. Relocated to a warm suite where we got a decent night's rest. A couple of days after checking out and getting home, I noticed a charge on my credit card for what we paid for the room through the third party booking app, at this point I thought that I would let it go for a couple of days to see if a refund would come along. After waiting 15 days, no refund, so I called and spoke with someone who saw that a mistake was made and fixed it. I would consider staying at this property again - because they handled my complaint about no heat in a fairway. Both of the rooms we stayed in didn't have any smells or nasty odors that either I or my spouse could detect. The hotel overall looked clean and well kept. Our rooms other than the broken heater in the first room were the only real mechanical issue.…
Unprofessional. My rooms were booked way ahead of time. I booked a suite and a solo room, I got here and my reservation was completely wrong. They had no suites available for the whole weekend and only had double beds available. A price adjustment was supposed to be applied for accepting the double bed rooms but the adjustment wasn’t added. Streaming services supposed to be available, they weren’t. They sent a “technician” to my room. He didn’t even know how to work the tv and didn’t fix anything.
When you pull in a parking lot and see trash on the ground, you know you are in trouble. Lack of attention to detail. First room smelled moldy...so in and right back down to desk. No apology, but new room provided which was marginally better. Lots of other options in COMO...won't be back here.
Stayed the night of June 17th. I'm a Marriot Gold member, had a reservation, arrived about 9pm after long day of travel. Went to our room and was greeted with an awful odor. Went to the front desk and was offered a can of spray deodorant, no offer to change rooms, no offer to check it out, no apology. Was late and wanted to crash so put up with it for the night, what a mistake. Stayed at 5 different Marriot properties in a week, had good experiences in all but this one. Checking out the review from txgal55 who stayed the next night and had a similar experience, I believe they either got the same room or maybe more than one room stunk. Either way the hotel is definitely not proactive letting this situation prorogate.
We stayed overnight June 18th...room smelled like mildew and the bed was as hard as a rock. Front desk clerk was very nice and thought the smell would get better once the a/c had time to circulate. Card keys didn't work so the clerk came up and opened the door for us. I went back down and got two more keys and they still didn't work. It is 10:30 and all we want is a shower and bed. After 2 hours the room still smelled...not as bad but like an old sock. Got up at 5am after a terrible night of no sleep. Not the fault of the staff but we should have stayed at the Hampton next door. We stay in a Fairfield in Lakewood CO about 10 days a year and it is wonderful so this hotel needs to really step up their game.