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Beautiful hotel and location, our sunset room in new wing was spacious and comfortable and great bathroom.
But the experience was very much let down by poor service for everything we asked for in our 1 night stay, first classic example was there are no...More
We loved this Hotel! We chose it based on previous reviews and it was really amazing . Breathtaking views of Tuscany. Hotel is beautiful, elegant, quiet, with an amazing pool and Jacuzzi. Great Spa! Beautiful rooms. We stayed at a family suite, very spacious and...More
We stayed here for just 2 days and I must say for the most part our stay was absolutely magical..
When we arrived we were greeted with prosecco immediately and worked on our check in , But it was quite early so we went to...More
In all our years of travel, I don’t think we’ve ever been this let down by a hotel. On top of that, the horrible feeling of being taken advantage of was something I had to write about in detail. I apologize for this lengthy review...More
2 Thank Beaverhousen
Response from CdV_Public_Relations, Responsabile relazioni pubbliche at Castello di Velona Resort, Thermal Spa & WineryResponded 1 week ago
Dear Mrs Beaverhousen, we read your review and unfortunately we are not surprised of your long comments since, starting from the Booking Process, you warned both our Reservation Agent Raymond and our Concierge Manager Ulyana about your request of extra discounts motivated by your assumption...More
A special, as expensive, treat for us to go to such a place. Stunning location with wonderful staff and a great pool and spa. Being 5 star, and paying for it, you expect the best in all areas. The day went well until dinner...the menu...More
Response from CdV_Public_Relations | Property representative |
Dear Mrs Rhonda, good morning from Castello di Velona. The Hotel will be opened effective March the 1st so we will be more than happy to welcome you for your stay. Please contact our reservation office to obtain our best... More
Dear Mrs Rhonda, good morning from Castello di Velona. The Hotel will be opened effective March the 1st so we will be more than happy to welcome you for your stay. Please contact our reservation office to obtain our best available offer.