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Holiday Inn Minneapolis Arpt SE - Mall Area

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2700 Pilot Knob Rd, Eagan, MN 55121-1118
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (30)
Room & Suite (30)
Dining (5)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Minneapolis Arpt SE - Mall Area
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 19 hotels in Eagan
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Minneapolis St. Paul Intl. Airport Eagan (Mall of America Area). We offer an exceptional level of guest service, convenience, and value. The hotel often presents different packages including Mall of America, Park, Stay, and Go, and many other packages. Please come visit us often and book your get away today! Located five minutes east of the Minneapolis St. Paul Intl. Airport and the Mall of America, the Holiday Inn offers complimentary transportation to and from both, as well as your business and leisure destinations within five miles of the hotel. We offer complimentary high-speed wireless Internet access throughout the hotel, restaurant, lounge and meeting rooms. The Holiday Inn also features 24-hour business center, fitness center and gift shop. We thank you for choosing your stay at Holiday Inn MSP Airport/ Eagan (MOA Area).
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Free airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Breakfast available
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
250Reviews2Q+A38Room tips
Traveller rating
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  • 87
  • 64
  • 28
  • 20
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Popular mentions
OTI wrote a review Sep 2020
1 contribution
This Holiday Inn is a terrbile example of the brand. Rooms are stinky and dirty. Carpet is old and gross. Bugs in the room. Bathrooms are old and outdated, lighting is horrible. TV's do not work, no one is willing to fix them. Staff is not friendly or helpulf. Elevator is slow and seems unsafe, not to mention dirty. No amenities at all.
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Date of stay: September 2020
Value
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Response from IHG Service, Owner at Holiday Inn Minneapolis Arpt SE - Mall Area
Responded 6 Oct 2020
Hi Q6848GWjulieb, Thanks for your review and for staying with us. We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the conditions you encountered in your room. I would like to follow-up on your experience and have sent you a private message to obtain additional information. Again, thanks for staying with us. We value your comments and welcome the opportunity to provide you with a better experience. Sincerely, Connie D Case Manager IHGService
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Julie B wrote a review Sep 2020
Milton, Wisconsin1 contribution
I have stayed at many Holiday Inn’s in my time, this one was way down at the bottom of the heap. It smells awful, both the rooms and the lobby. I hope you don’t have to be anywhere because the elevators are the slowest I have ever been in to the point it has to be a fire hazard. The carpet is old. The bathrooms have terrible lighting and are dirty. We were staying with a group and most rooms did not have refrigerators. There is no breakfast and no amenities. This is by far the worst hotel I have been in memory. Stay somewhere else.
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Date of stay: September 2020
Value
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Response from IHG Service, Owner at Holiday Inn Minneapolis Arpt SE - Mall Area
Responded 4 Oct 2020
Hi juliebM6165VD, Thank you for taking the time to post a review from your stay with us. I was very concerned to read your comments regarding the room condition, elevator, carpet condition, bathroom cleanliness, and room amenities. I understand your disappointment, and this should not have been the case. I will share your review with our team for improvements on our end. We appreciate you for staying with us and in line with this, I sent you a private message to address your concerns. I appreciate you as our guest and I still hope you would give us another chance in the future so this time we can show you the joy of travel for all. Orlando A. Case Manager IHGService
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Anna Kay wrote a review May 2020
2 contributions
Had an amazing customer service experience at this hotel. I booked thru Priceline and they messed up my reservation and Rob was great he stayed with us on the phone and got the job done. We got a refund and rebooked thru Rob. He even upgraded our rooms for the hassle even though it wasn’t his fault. Definitely recommend this hotel, but call and book, Don’t use Priceline.
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Date of stay: May 2020Trip type: Travelled as a couple
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Maddi H wrote a review Nov 2019
1 contribution
We had very nice service from everyone at this hotel!! 2 people in particular were Rob and Michael! Thank you to all the wonderful staff for our stay. This snow storm isn’t going to stop us today :) thank you!!
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Date of stay: November 2019Trip type: Travelled with friends
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Didier B wrote a review Oct 2019
Versailles, France515 contributions84 helpful votes
Arrived late and left early as every time in the airport hotel. Convenient thanks to the shuttle from the airport, I had the chance to be welcome by a very friendly staff who helped me to have a good night. The room was so so, and there was a weird smell in the corridors. The breakfast was fulfilling and help me to go on the road the day after. An okay stay. Thank you.
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Date of stay: October 2019Trip type: Travelled on business
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Response from DirectorofOperation, Manager at Holiday Inn Minneapolis Arpt SE - Mall Area
Responded 28 Oct 2019
Dear DidierBa, Thank you for choosing Holiday Inn Minneapolis Airport SE-Eagan for your stay. We are sorry to hear that our room condition did not meet your satisfaction, we are always trying our best and we do appreciate your feedback. Also, we are glad that you liked our location and the convenience of transportation to the airport. Appreciated your comments about our friendly staff and hot breakfast. We would love to have your back! #loveourguest #maketheguestsmile
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PRICE RANGE
US$76 - US$172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn minneapolis arpt se - mall area hotel eagan, crowne plaza eagan, crowne plaza hotel eagan
FORMERLY KNOWN AS
Crowne Plaza Airport / Mall of America
LOCATION
United StatesMinnesotaEagan
NUMBER OF ROOMS
187
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Frequently Asked Questions about Holiday Inn Minneapolis Arpt SE - Mall Area
Which popular attractions are close to Holiday Inn Minneapolis Arpt SE - Mall Area?
Nearby attractions include The Escape Game (5.8 km), Minnehaha Park (7.3 km), and Minnehaha Falls (7.3 km).
What are some of the property amenities at Holiday Inn Minneapolis Arpt SE - Mall Area?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Holiday Inn Minneapolis Arpt SE - Mall Area?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Holiday Inn Minneapolis Arpt SE - Mall Area?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Minneapolis Arpt SE - Mall Area?
Conveniently located restaurants include Joan's in the Park, Cecil's Delicatessen & Bakery, and Casper & Runyon's Nook.
Are there opportunities to exercise at Holiday Inn Minneapolis Arpt SE - Mall Area?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Holiday Inn Minneapolis Arpt SE - Mall Area have an airport shuttle?
Yes, Holiday Inn Minneapolis Arpt SE - Mall Area offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Minneapolis Arpt SE - Mall Area?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Minneapolis Arpt SE - Mall Area offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Minneapolis Arpt SE - Mall Area?
Many travellers enjoy visiting Historic Fort Snelling (4.0 km), Fort Snelling State Park (3.8 km), and Sibley Historic Site (3.3 km).
Is Holiday Inn Minneapolis Arpt SE - Mall Area accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.