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JW Marriott Minneapolis Mall of America

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2141 Lindau Ln, Bloomington, MN 55425-2640
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (434)
Room & Suite (213)
Dining (47)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 05/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Minneapolis Mall of America
Updated 05/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 49 hotels in Bloomington
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Treat yourself to modern luxury at JW Marriott Minneapolis Mall of America. Our hotel features an unbeatable location, directly connected to the Mall of America and its renowned shopping, dining and entertainment attractions. You'll feel right at home in our elegantly furnished hotel rooms; each one features deluxe bedding and a host of premium amenities, while many showcase floor-to-ceiling windows. Enjoy locally-inspired cuisine and craft cocktails at our hotel's signature Cedar+Stone, Urban Table, or take a refreshing dip in our indoor pool. Those interested in hosting a social gathering or business event here in Minneapolis can take advantage of almost 20,000 square feet of sophisticated venue space and exceptional planning and catering services. In addition, our location offers hassle-free access to Xcel Energy Center, US Bank Stadium and Nickelodeon Universe. JW Marriott Minneapolis Mall of America is committed to providing business and leisure travelers with a first-class experience.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Kids stay free
Paid public parking on-site
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Interconnected rooms available
Safe
Refrigerator
Cable / satellite TV
Flatscreen TV
Bath / shower
Seating area
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Hotel links
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572Reviews23Q+A92Room tips
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Popular mentions
Kettner12 wrote a review 20 Jun
La Crosse, Wisconsin6 contributions1 helpful vote
We stayed a night before our flights out of MSP and were very happy with the entire property. The fact that it's attached to the Mall of America was fun for our kids and their pool was perfect for us. All the public areas were clean and the few staff we saw were friendly. The room was clean and everything worked as it should (including the a/c which is normally an issue for me in hotels.) Parking was easy to get to and from (under the hotel) and felt very safe. The quick access to MSP was perfect and easy to navigate. We will definitely return this summer for fun and then again a couple times in the fall before flights again!
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Date of stay: June 2021
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IA_Hawks wrote a review May 2021
Iowa2230 contributions303 helpful votes
By far, the most well equipped fitness facility of any hotel I have stayed at, with numerous cardio machines, weights machines, free weights and squat rack / Smith machine. Located attached to the Mall of America, it is also within walking distance of Ikea and eyesight of the Minneapolis - St. Paul International Airport. However, during our stay they were not offering shuttle service, most likely due to Covid-19. Typical Marriott level comfort and room convenience, although my requested Queen Suite upgrade wasn't available
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Date of stay: April 2021
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Sal_Paradise767 wrote a review May 2021
Durham, North Carolina4615 contributions470 helpful votes
+1
Stay Report - 5/14 to 5/15 Location: The hotel is literally located inside the Mall of America around their north entrance.  I arrived on the Light Rail from MSP (a steal at $2) and got confused walking through the mall.  The entrance from the Mall is not well signed: there's key card only access on the 2nd floor or you can cut through the Cedar + Stone Restaurant.  The hotel also has its own pick up spot and entrance on the other side of the lobby.   Hotel: Very nice and modern.  There's a large lobby that has a lovely design as well as a small bar.  Cedar + Stone Restaurant has an excellent bar and was a great spot for the two meals I had.  There is a lounge on the 15th floor though it's current closed.  I was told I could go to its alcove for coffee and soda at least.   Check In: A very friendly agent checked me in.  I was offered points or a $10 F&B credit as a welcome amenity and then due to the lounge being closed I got a $40 breakfast credit.  Every member of the hotel staff I dealt with were really friendly and grave great service.  Room: I used an SNA ahead of time and my suite was very nice.  I had a full living room with wet bar, large bathroom with separate tub and shower, large bedroom with outlets next to the bed and a big closet.  The Wifi worked well and shower was great.  Plus I'm always happy to have Aromatherapy Associates bath products.  I will note that the room doesn't really feel like a JW.  In fact, it's almost impossible to tell this room apart from a renovated Marriott room. Dining: A real high point.  I arrived late and had some beers and dinner at Cedar + Stone and then had an incredible brunch there.  Service, food selection and quality were all excellent. Overall this is a good property with excellent service.  I'd be happy to return.  
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Date of stay: May 2021
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Bookreader wrote a review Apr 2021
7 contributions1 helpful vote
We had a family birthday weekend at this hotel in the Mall of America. We have had many outings at this hotel and their restaurant, Cedar and Sone. It was one of our favorite places to meet prior to covid. We met at hotel checkin and there was no one there, I mean not one person behind the desk! We waited to check-in for 27 minutes. Our room, which we requested early check-in was not ready until 4:00. Prior to covid we were Marriott reward platinum members. We called the restaurant the day before to order a cake. They did not answer or return our email request. We brought our own cake and were told there may be a cutting cost. When we asked how much the host could not find the cost so stated. " they must not be charging one now." Our meal was ok. The waitress was phenomenal but when we got our $450 bill we saw a $25 cake cutting charge. We asked the host why it was there when he said there would not be a charge. He looked right at us and said, " I never said that" He lied right in front of the whole family that heard him say it. We asked for the manager who just gave us platitudes while not wearing a mask. None of the management were wearing masks even though the hotel, restaurant and Mall require masks. We even had to get masks for the little kids. It is so disappointing to see this great hotel go down so fast and so far. There are more employees at a Fairfield Inn than were working at that hotel. The ones that were working were so poorly trained it was embarrassing. I worked for the original Marriott. We had days of training. The original owner of that Marriott would be so saddened to see his employees accusing customers of lying, of a front desk left empty and such a poorly trained staff. Their excuse was covid really hurt us, we can't find employees. If you want to go to the Mall of America go to the Radisson Blu. They have trained employees and their restaurant really wants customers to enjoy the experience. We spent thousands at that JWMarriott but will never eat or stay their again.
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Date of stay: March 2021Trip type: Travelled with family
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Marlie W wrote a review Apr 2021
Omaha, Nebraska4 contributions
I very rarely write poor reviews, however I am pretty aggravated by the lack of concern or care to make something right. My 17 year old daughter and I stayed at the JW Marriott Bloomington Mall Of America hotel last week for 1 night and overall the stay was fine. Nothing exceptional, just a basic hotel with a high price. Luckily we stayed using points otherwise I would have been a little let down. Anyway, my issue is that she left her newly purchased Lululemon leggings in the bathroom by mistake and supposedly they were not there when housekeeping supposedly looked. We drove straight to my friends house from the hotel and didn't unpack or touch anything until we arrived there, where we discovered her leggings were not in our suitcases or bags. I realize things get left behind and have done so with little items and disregarded them. Since these are not a cheap item, I wanted to make sure we got them back. My daughter called the hotel and spoke with whomever answered the phone, who stated she would call her back regardless after she checked in their "log of missing items". Over 24 hours later she had not received a phone call so I called and spoke with another person who answered the phone, explained the deal and he put me on hold for 5 minutes. After that they stated they would check with housekeeping to "look again" and call me back. I did receive a call about within 10 minutes stating they were not found and offered no solution. Just because something wasn't in the log, doesn't mean that this wasn't left behind. People have sticky fingers, especially with a high price popular item such as this. I do understand they are not fully responsible for lost items, however I also know for a fact that they were left in the bathroom and should be returned to us. I've emailed the hotel twice in addition to my calls and they are not being returned. There are plenty of other hotels to stay at all over the country, as I travel a lot, this gives me a very bad taste in my mouth to stay at a JW hotel again. I've worked in hospitality and also know there are things that can be done to try to make this right and keep us as customers. SO disappointed. I guess just thoroughly check every nook and cranny before you leave your rooms at this place because your items left behind may not be "logged"... :(
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Date of stay: March 2021
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Response from Colleen Campbell, Guest Services / Front Office at JW Marriott Minneapolis Mall of America
Responded 7 Apr 2021
Greetings 389marliew, Thank you for sharing your thoughts. Your feedback is very valuable to us. As our team confirmed on the phone and via email, we did not recover the leggings. We have continued to look in our Lost and Found however unfortunately the items that have been found, do not match the description of leggings. This morning additionally we re-checked with the Housekeeping Manager who confirmed this again. We would be honored to host you once again and certainly apologize the item was not found.
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PRICE RANGE
US$226 - US$364 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMinnesotaBloomington
NUMBER OF ROOMS
342
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Frequently Asked Questions about JW Marriott Minneapolis Mall of America
Which popular attractions are close to JW Marriott Minneapolis Mall of America?
Nearby attractions include The Escape Game (0.1 km), FlyOver America (0.3 km), and Mall of America (0.2 km).
What are some of the property amenities at JW Marriott Minneapolis Mall of America?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Minneapolis Mall of America?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Minneapolis Mall of America?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Minneapolis Mall of America?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to JW Marriott Minneapolis Mall of America?
Conveniently located restaurants include Hazelwood Food and Drink, Cedar + Stone, Urban Table, and FireLake Grill House and Cocktail Bar.
Are there opportunities to exercise at JW Marriott Minneapolis Mall of America?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at JW Marriott Minneapolis Mall of America?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Minneapolis Mall of America offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to JW Marriott Minneapolis Mall of America?
Many travellers enjoy visiting Historic Fort Snelling (6.2 km), Fort Snelling State Park (5.9 km), and Pond-Dakota Mission Park and Gideon Pond House (5.4 km).
Is JW Marriott Minneapolis Mall of America accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.