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All reviews front desk renovations are complete slow internet nice indoor pool cinnamon rolls nice hotel room was clean queen suite biscuits and gravy quiet area would stay again breakfast was included yogurt other hotels exercise room short drive to downtown business center
We stayed for 5 days. We had trouble with the TV volume and told Ashley about it. Ashley got the TV replaced and was also the friendliest staff person and the hardest worker I have ever seen. Holiday Inn Express in South Haven Michigan. Housekeeping...More
Thank Jim G
Response from JennifferH18, Loyalty Champion at Holiday Inn Express South HavenResponded 5 days ago
Thank you so much for the awesome review! I'm glad we could fix your issue, and I'll make sure Ashley knows how much you appreciated her service! Hope you visit us again!
I love this hotel. It smells so good! The place is clean and the staff is very friendly. The beds are comfortable. The shower is nice. The rooms are spacious and clean. 24 hr fitness center. Nice indoor pool. Plenty of shopping near by.
Response from Jenniffer H, Guest Experience Champion at Holiday Inn Express South HavenResponded 22 March 2018
Thank you so very much for your AWESOME review! We appreciate you taking the time out of your day to let us know how we are doing. Wait until you see the new renovations we are in the process of implementing!
Smelled like mold
Dirty old rooms
Wouldn’t take our shoes off in room
Cannot believe what they charged for this dump
Wanted to take my money back and check into the Hampton Inn across the street
Thank Jen L
Response from JennifferH18, Loyalty Champion at Holiday Inn Express South HavenResponded 1 week ago
We are so very sorry you were disappointed with your stay. Know that we are doing renovations to help correct some of these issues and have addressed other issues with our housekeeping staff. I hope you will give us another chance in the future.
The reviews scared me, but I left it to my own opinion. The staff was incredibly helpful and nice people. Everyone was helpful and attentive. My wife and I stayed 2 nights to be able to get some work done for school. We used their...More
Response from JennifferH18, Loyalty Champion at Holiday Inn Express South HavenResponded 2 weeks ago
Thank you so very much for your awesome review! We are glad you ended up staying with us and having a great time, and hope to see you again in the future!
- Good location, about 3-5 minutes driving from Downtown South Haven
- Comfortable beds
- Exceptionally friendly staff (check in staff, management, housekeeping) - all were very nice and helpful
- Quiet rooms
- Reasonably clean room
- Water faucet in bathroom was...More
Thank Steve R
Response from Jenniffer H, Loyalty Champion at Holiday Inn Express South HavenResponded 1 September 2018
Thank you for taking the time out of your day to give this review. We will take all of your comments and use them to make the hotel a better place to stay. We look forward to seeing you again.
The Holiday Inn Express & Suites South Haven may be defined as a limited service hotel by the industry...no room service, restaurant, bellman, doorman, and so on. But our team defines us …Moredifferently. It's about delivering service that creates a bond with the individual and the brand. And this is what S.M.A.R.T. Service is all about. The hotel features indoor pool, inside corridors, and fitness center. All our spacious guest rooms have voice mail, data ports, coffeemakers, hair dryers, and iron & boards. Free high-speed Internet throughout building. We Have a new Express Start breakfast with more items to choose from (you have to see it). Area attractions include downtown South Haven and Lake Michigan. Only one mile away. Visit South Haven, MI and stay at the Holiday Inn Express Hotel & Suites. Make sure you Stay Smart and stay with us.
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