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Crown Metropol Perth

About
Location
Cleanliness
Service
Value
Certificate of Excellence
On the banks of the world-famous Swan River overlooking the stunning sun kissed backdrop of the Perth city skyline, Crown Metropol Perth redefines luxury accommodation offering a distinctive, modern and unmistakably luxurious escape.Each of Crown Metropol Perth’s guest rooms are abundant with space and natural light and feature high-tech entertainment facilities, plush furnishings and spacious bathrooms, plus guests have access to our renowned resort-style pool area and children’s zone.
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Property amenities
Pool
Room Service
Restaurant
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Wheelchair Access
Bar/Lounge
Paid Internet
Airport Transportation
Casino and Gambling
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Family Resort
Great View
HOTEL CLASS
Reviews & more
1,772Reviews
1,065Photos
28Q+A
100Room tips
Traveller rating
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  • 67
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Show reviews that mention
We stayed 4 nights whilst in town for business. Hotel staff were friendly and professional, the room was lovely with all needed amenities and it was a great location with plenty of restaurants on the complex and a great pool.
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Response from CrownHotelsManager, General Manager at Crown Metropol Perth
Responded yesterday
Dear Madeline_R_92, Thank you for your kind feedback following your recent stay at Crown Metropol Perth. We pride ourselves on our friendly and welcoming service, and I was delighted to hear that my team demonstrated this throughout your stay. I will be sure to forward your kind comments with the team and appreciate you taking the time to share your feedback on TripAdvisor. I look forward to welcoming you back again soon. Sincerely, Damian O'Donnell General Manager Crown Metropol Perth
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I have stayed here several times and have always found it to be very comfortable and with its location has many eating and entertainment options. Large king beds and very good sized rooms. Shower is on the cosy side but the bath makes up for it.
Connected to casino means it’s a
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Response from CrownHotelsManager, General Manager at Crown Metropol Perth
Responded yesterday
Dear P970CKstephenk, Thank you for your kind feedback following your recent stay at Crown Metropol Perth. I agree, La Vie certainly does offer an unparalleled selection of champagne, fine wines, spirits and elegant cocktails within opulent surrounds. I look forward to welcoming you back soon. Sincerely, Damian O'Donnell General Manager Crown Metropol Perth
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As a retired chef, food is as important as the hotel! The various restaurants here are worth the visit, even though it was a business trip! This hotel is very comfortable, extremely efficient, friendly (and professional) staff.
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Response from CrownHotelsManager, General Manager at Crown Metropol Perth
Responded yesterday
Dear Kate S, Thank you for choosing to stay at Crown Metropol Perth and for your excellent review. I was so pleased to hear that your recent stay was so positive and that you enjoyed our variety of dining experiences. I hope to have the chance to welcome you back again soon. Sincerely, Damian O'Donnell General Manager Crown Metropol Perth
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We stayed for one night with the family for my parent's 50th wedding anniversary and chose to go back to Metropol (we normally stay at Towers). What a change!

Firstly, I was staggered to find that Metropol no longer includes bathroom amenities - you have to request them. How do
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Response from CrownHotelsManager, General Manager at Crown Metropol Perth
Responded 6 days ago
Dear Sparky172015, Thank you for taking the time to share your feedback following your recent stay. Firstly, I would like to extend my apologies for what was clearly a disappointing stay. You have raised several concerning points which I have addressed with our management team. Your feedback regarding the breakfast and mini bar charges have been shared with my team and we will look at additional training where required. I would appreciate the opportunity to discuss your stay in further detail. If you have the time, please contact our Hotel Duty Manager on +61 8 9362 7684. Sincerely, Damian O'Donnell General Manager Crown Metropol Perth
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+3
I booked a surprise stay for our Wedding Anniversary and the staff couldn't do enough for us. The fiod and facilities were great and we enjoyed an day by the pool and a night at the casino! Thank you!
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Response from CrownHotelsManager, General Manager at Crown Metropol Perth
Responded 6 days ago
Dear andycB8832XK, Thank you for your kind feedback following your recent stay at Crown Metropol Perth for your wedding anniversary. Our team takes pride in providing a warm and welcoming experience for all our guests. I was also pleased to hear you enjoyed your day by the pool. Your comments will be shared with the team, and I hope to have the opportunity to welcome you back again soon. Sincerely, Damian O'Donnell General Manager Crown Metropol Perth
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorCrown Metropol Perth
The Luxe View Twin at the Crown Metropol Perth
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The Luxe King at the Crown Metropol Perth
Professional photo exclusively commissioned by TripAdvisorCrown Metropol Perth
The Loft at the Crown Metropol Perth
Professional photo exclusively commissioned by TripAdvisorCrown Metropol Perth
The Loft at the Crown Metropol Perth
Previous
I would like to answer the General managers feedback to my review as I called like he asked in the feedback so we could discuss it further. However I got an answer machine I left my name and number on Tuesday 5th Sept but have not received a reply obviously you do not really want to discuss it further! Clarefgroarke
Just call back again. I rung and spoke to someone about my stay on Tuesday and got a lady who was really nice and helpful. :)
0 votes
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Where is the best free parking if wanting to stay at the Towers and are you able to access pools there as well as Metropol?
We found the best free parking is at the back of the hotel near the river and park as close to the hotel as possible. The escalator is right inside the door which takes you up to the Casino area and you just walk through.....very easy and very convenient. Yes you can access the pool easily as well.
1 vote
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Pool; If staying a night at Metropol can I use the pool the next day after check out? I’ve seen reviews which say after check out you can’t use the pool. Unless you get a day pass - but how much is that for two people? Or hire a cabana of day bed? What are the costs there? Can’t see costs on website! Also is going over to the towers pool an option? Thanks!
You need the room key to access the pool. If you've already returned the key when you're checking out that means you can't access the pool. You need to asked the reception to access it before checking out time. You can't access the pool in the tower area unless you stay there.
0 votes
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Can you take your own alcohol to be consumed in the room?
Yes.
1 vote
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Is there an easy walk path between the hotels (Towers and Metropol)?
the entire complex is joined together via walkways and every venue is well signposted
1 vote
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Previous
"Loved the views from our top floor room looking out onto the Perth Skyline"
"higher the better & try for a view - not the carpark or where the garbage bins are - gets quiet noisy"
"Floors on the lower levels get noise from the Atrium Restaurant and foyer (piano / cabaret music)"
"Check in a little earlier, ask for quieter room if you want...don't expect too much"
"Any room facing the pool"
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PRICE RANGE
US$176 - US$430 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental burswood hotel perth
LOCATION
AustraliaWestern AustraliaGreater PerthVictoria ParkBurswood
NUMBER OF ROOMS
397
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