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About

#6 of 10 hotels in Worcester
Location
Cleanliness
Service
Value
With Spanish roots and New England soul, our hotel near Clark University offers modern design and style with comforts including free WiFi, Smart TVs, social spaces, European breakfasts and evening cocktails in the AC Lounge at our hotel in Worcester, MA.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
24-hour front desk
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Safe
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English
Hotel links
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109Reviews2Q+A16Room tips
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Hawaiiantraveler66 wrote a review Nov 2022
New England634 contributions425 helpful votes
Awesome stay! Basically our family couldn’t say more about the AC Hotel and it’s staff. Usually I make it a policy not to mention names in my reviews but as for this hotel, it’s employees are the STARS! Yes the hotel has comfortable beds, rooms have a modern design, and the hotel is spotless. Not a single detail was missed. But that can be said for a lot of hotels. Now let me tell you what made the difference with this hotel. The trained employees. Let’s start with the front desk, Alena and Fran got it working like a Swiss watch. When we arrived there was a line but Alena kept the checkins moving. But everyone got the attention they needed and got to their rooms. Later on Fran was at the desk acting more like a concierge than a front desk agent. I listened to him give directions around, restaurant recommendations, and issues any “Karen” my have. And did it with a smile the whole time. We were running late for the Holy Cross Hall of Fame dinner. We got down to parking garage and started having problems trying to get out of the garage. Our ticket didn’t work and customer service for the garage wasn’t picking up. While we had a line starting to form behind us, one of the hotel managers suddenly appeared. Brenda just said I got this, did some nothing with a card and away we went. I didn’t know she was one of the managers until I saw her back in the hotel. Seriously, the customer service at this hotel is top notch! This is one of the top 10 hotels I’ve stayed in. Their ownership should be very proud of them!
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: Ask to be facing east
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Judith L wrote a review Aug 2022
Falmouth, Massachusetts4 contributions
Hotel's Favourite
Great visit and upgrade!!! Thanks. To the young man who gave me milk at night and a piece of toast in the am, thanks!!! You are a gem, left you an envelope at front desk! Only downside is toilet too low!! Thanks again, for pleasant stay and great staff!!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mary Simone, General Manager at AC Hotel Worcester
Responded 17 Aug 2022
Thank you, we appreciate you taking time out of your busy day to review your stay. I have shared your comments with our staff member who exceeded your expectations. We are happy that you chose us as your home away from while in Worcester.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Meka wrote a review Oct 2022
Dar es Salaam, Tanzania19 contributions4 helpful votes
I stay at the AC when I’m in Worcester, usually for entertainment. The hotel is located within walking distance of the DC Center, Mechanics Hall, and Hanover Theatre. There’s a beautiful park a block away, and a CVS. Many many options for eating including vegan restaurants close by. The hotel room has a refrigerator. A microwave and ice machine is located on each floor. Inside the hotel you can walk into 110 Grill. There’s also plenty of parking in their parking garage.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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B2493DYkathyl wrote a review Oct 2022
Concord, New Hampshire728 contributions167 helpful votes
I'm not impressed. This hotel is too modern for me. Scanning a barcode on the TV so that my phone became the remote?? No thanks. Only one garbage can in the room and it was as far from the bathroom as it possible could be. There was coffee in my room but no tea bags - unusual for Marriott. There was no hand soap at the bathroom sick, so I had to go into the shower to pump shower gel (until I went to the front desk and got a bar of soap). The floor is not carpeted - making it feel really cold. The lighting is terrible - very dark and I can't even figure out how to turn on the bedside lamps. Only three hangers were provided in the closet. And now that I clearly and loudly hear the conversation in the next room - they made a bad mistake in soundproofing this hotel. This is not an inexpensive hotel - so for the price I was disappointed. On the good side, it's very secure - though parking was a challenge and finding my way back to hotel.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cindy R wrote a review Mar 2022
Weddington, North Carolina1213 contributions187 helpful votes
Of course this is a new hotel.... so very clean and updated. Staff very friendly. Plenty of parking in garage below the hotel. But make sure you get a parking pass from the front desk or you'll be paying the regular garage rates (which can be $$ when there is an event happening at the DCU center. Plenty of restaurants and bars to go to close by (drive to Shrewsbury St). Bar is open till 9:30. Breakfast is expensive for a "European" style ($17)....there are a few diners in the area. Only complaint is the view from the inner rooms......roof mechanical stuff.
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip: Ask for street view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Karen M wrote a review Dec 2021
3 contributions2 helpful votes
Made a reservation for Parent's Weekend SIX months in advance. Read some chatter on a parent's page that AC Marriott had suddenly cancelled some 40+ family's rooms for the weekend with just a few days notice. My notice apparently went to spam and I found out the day I arrived in Worcester. The email was send 48 hours prior to check in. The email from an assistant manager made the decision to move us to another hotel 20 minute in the opposite direction of the college. No options given. I called and left messages and emailed but no response. The other hotel was too far for our younger child who was visiting the college to take an Uber back and forth. Ultimately we found another hotel less than 10 minutes from the college and paid more than double their normal price for the last minute room. I have called the AC multiple times, sent emails, and even called the Marriott Gold Member customer service (who told me on 2 occasions that the AC had closed the file/complaint and said it had been resolved. Never have gotten gotten a call or email from AC Marriott Worcester!) I have stayed at this hotel in the past as it is one of the "better" hotels in town. I have 5 years of parent's weekends ahead of me and will definitely be looking for a new place to stay when we visit. Non-existent customer service!
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: Be very careful, they can and will cancel your reservation!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mary Simone, General Manager at AC Hotel Worcester
Responded 31 Dec 2021
Thank you for taking the time out of your busy holiday week to let us know about your unpleasant experience you encountered with my staff and poor follow up. I will offer no excuses for poor service since their simple are none. I have reviewed your comments with my staff and we have made several changes in personal since the incident. I apologize for everything that happened. I understand you do not have the trust in another stay with us and I am so sorry this took place. Wishing you and your family a healthy New Year,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bob T wrote a review Dec 2021
Bethesda, Maryland184 contributions104 helpful votes
OK basics, but for the price you should get so much more. We've stayed in other hotels in Worcester and several AC Hotels in the US and Europe. Some dazzle; others fizzle, and this is one of the latter. The rooms are relatively small and fairly spartan, though spartan is common enough these days. Immoveable TV against a wall so you can't see it from the (minimal) desk. Channel lineup is good-- for 1990, but pretty minimal now. Streaming options help. The internet went in and out and all they'd do is give me a toll free number to get it fixed. It apparently happens often--the desk clerk had the number in front of him (or memorized), but the hotel simply passes the buck to some out-of-state service. Hot water came and went during my shower. >>>>> There are upsides. It's clean and the bed was comfortable. The location is very good. The design is Euro-modern and classy throughout. There's a nice bar off the lobby and a bar-restaurant connected by an interior hallway, but both close too early to be of much use if you choose to eat anywhere else. >>>>> The biggest draw is the European-style breakfast with sliced meats and premium cheeses along with a good array of fresh cut fruit, quiches and other dishes. The sliced prosciutto we've seen in other ACs wasn't evident, but their slicer was on display and apparently the ham winds up in some of their cooked dishes. It's an OK value at $16 pp, but elite Marriott members be warned your credit here is per room and not per guest, so if you're a couple you're going to pay $10 more than you thought. >>>> We booked a room with our "free" stay certificate, but $17 in parking plus breakfast and gratuities took our expenditures up to a level of a non-so central budget brand hotel.
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Date of stay: December 2021
Value
Service
Sleep Quality
Room Tip: Avoid front rooms for noise - though there are few quiet rooms anywhere in downtown Wooster.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mary Simone, General Manager at AC Hotel Worcester
Responded 11 Dec 2021
Thank you for your recent review of your stay with us. Our goal at the AC Worcester is to provide quality service and products at fair prices. Obviously we failed to live up to our commitment. I truly apologize that the internet service was not fully functional during your stay, I am working with our provider to improve the reliability of the Internet service. I have shared your comments about the AC Kitchen with my Food and Beverage team to ensure that the standards of the traditional AC Hotel breakfast are present for all guest. Please rest assure your comments have been shared with my team in an effort to improve our service levels. Thank you again nd have a wonderful Holiday Season!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
richm4444 wrote a review Sep 2021
Kalamazoo, Michigan313 contributions107 helpful votes
Stayed at this hotel multiple times. Nice and modern facility with clean and well-maintained rooms and amenities. Staff is courteous and helpful although at times a bit formal and stiff (vs. casual and friendly). It's great to have a nice restaurant and bar next door as well as a small hotel bar. Very challenging right now (Sept 2021) as hours are very limited without many other options. The food/beverage options for purchase off lobby are VERY limited with minimal to no food and no alcohol. Would also love to see additional workout (weight lifting vs. cardio) equipment beyond some dumbbells and benches. Ideally, a cable machine. Overall, a very good experience but would love more food/beverage options and workout equipment.
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Date of stay: September 2021
Value
Location
Service
Trip type: Travelled on business
Room Tip: Suites are ideal but base rooms are sufficient
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mary Simone, General Manager at AC Hotel Worcester
Responded 31 Dec 2021
Thank you for your review of your stay with us. We look forward to seeing you in the upcoming year. Wishing you health and happiness 2022
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dysphorichousewife wrote a review Jun 2021
Chicago, Illinois261 contributions151 helpful votes
I stayed at this hotel when in town for some meetings. The location is good - right downtown - walking distance to a nice coffee shop on the corner with good breakfast food. The AC hotel has a modern feel in the lobby and rooms. A few hints: 1. Street parking is free overnight on Sunday until 8am on Monday if you can find a spot. 2. Otherwise, parking is available at a reduced rate in garage below hotel. Have your ticket validated at check in. This allows in and out privileges for a set rate per day. I don't like parking garages and public elevators at night so this wasn't a plus for me. 3. The room lights are limited. If you can't get your lights to turn on, look for the master switch high on the wall on the hall when you enter the room, about 5 feet in. I had to use the light on my phone to find it. 4. Housekeeping doesn't make up your room if you are staying more than one night. They didn't mention this at check in which was odd. Must be a pandemic thing. 5. My colleague had an issue with housekeeping that was well beyond not having the room made up. I'll let him share the details on his own review. 6. Good coffee available for purchase in the lobby bar area in the morning Overall this is a good place to stay -if they can fix the housekeeping issues it will be 5 stars.
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Date of stay: June 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mary Simone, General Manager at AC Hotel Worcester
Responded 3 Jul 2021
Thank you for taking the time to review your stay on Trip Advisor website . Cleanliness is a key priority for our hotel and I am very sorry that our housekeeping team fell short of your expectations. I have shared your comments with team in effort to improve our service. I hope your will consider us the next time your travels bring you back to Worcester. Sincerely, Mary
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MissMicheleeexo wrote a review May 2021
10 contributions
Have stayed here probably 10x now within the past two years. Perfect getaway for a night or two at a time. Writing this after I last stayed so unfortunately I don’t have pictures to back up the review. The rooms are always spotless, comfortable and super modern. You’re able to log into Netflix from the TVs in the rooms. The pillows and beds are incredibly comfortable. The showers are always clean and have a rainfall style (very large) shower head which is amazing. The location is right next to a small park and is in walking distance for a few stores and restaurants. 110 is actually connected to the hotel, too. Staff is always pleasant and accommodating. And parking available in the underground parking garage which I love. The hotel will give you a parking ticket that is validated if you ask so that you can come and go as many times as you want and not have to pay each time. They add a charge onto the account for that option so it’s not entirely free but it is much more convenient than paying for each time you enter and leave. Always a great experience every time I stay here.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mary Simone, General Manager at AC Hotel Worcester
Responded 3 Jul 2021
Thank you for your review. On behalf of the entire team we are so happy we exceeded your expectations. Thank you again and safe travels. Sincerely, Mary
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$164 - US$216 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsWorcester
NUMBER OF ROOMS
170
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AC HOTEL WORCESTER - Updated 2022 Prices & Reviews (MA)

Frequently Asked Questions about AC Hotel Worcester
Which popular attractions are close to AC Hotel Worcester?
Nearby attractions include The Hanover Theatre and Conservatory for the Performing Arts (0.4 km), Union Station (0.3 km), and Far Shot Worcester (0.2 km).
What are some of the property amenities at AC Hotel Worcester?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at AC Hotel Worcester?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at AC Hotel Worcester?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel Worcester?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to AC Hotel Worcester?
Conveniently located restaurants include Shawarma Palace, Theatre Cafe, and 110 Grill.
Are there opportunities to exercise at AC Hotel Worcester?
Yes, guests have access to a fitness centre during their stay.
Is AC Hotel Worcester located near the city centre?
Yes, it is 0.4 km away from the centre of Worcester.
Does AC Hotel Worcester offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to AC Hotel Worcester?
Many travellers enjoy visiting Bancroft Tower (2.1 km) and Union Station (0.3 km).
Is AC Hotel Worcester accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.