Residence Inn by Marriott Boston Watertown

Residence Inn by Marriott Boston Watertown

Dirty stained mattress
Traveller (108)
One-Bedroom Suite - Living Area
Room & Suite (64)
(1st floor) missed breakfast (over at 9 am) No coffee or water offered when we arrived at 9:25 a
Dining (4)

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About

4.5
#1 of 3 hotels in Watertown
4.4 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bowling offsite
Canoeing offsite
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Breakfast available
Breakfast buffet
Tennis court offsite
Business Centre with Internet Access
Conference facilities
Meeting rooms
Salon
BBQ facilities
Convenience store
Non-smoking hotel
Outdoor furniture
Picnic area
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Dining area
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Sofa
Telephone
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Hotel links
Special Offer:Earn points toward free nights.

Location

570 Arsenal Street, Watertown, MA 02472
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 52 out of 100
52
Boston Logan International Airport
11.9 km
See all flights
Worcester Airport
60.1 km
See all flights
188Reviews4Q+A25Room tips
Traveller rating
  • 134
  • 36
  • 5
  • 9
  • 4
Time of year
Traveller type
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Detailed Reviews
jbui1018 wrote a review Sept 2021
Washington60 contributions24 helpful votes
4.0 of 5 bubbles
Overall the property is good. The suites are roomy and the kitchen is great to keep food/snacks around for the kids. The morning free breakfast was pretty good with a variety of different options. The location is a very short drive from downtown and right next to Arsenal yards, which has a grocery store, trendy restaurants and other shops. Only reason I didn't give this property 5 stars is because the pool was out of service half the stay and when you have kids and its 95 plus degrees out, a pool is necessary and it wasn't available most of the time.
Read more
Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace Corrigan, Guest Services / Front Office at Residence Inn by Marriott Boston Watertown
Responded 6 Sept 2022
Thank you for taking the time to share your experience with us. We apologize you had an interruption during your stay with our pool. We take all feedback seriously and have made sure to follow up with the involved departments so that we can learn from this experience. We hope to see you again when your travels brings you back to Watertown. Best Regards,
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JFG0180 wrote a review Sept 2021
Scottsdale, Arizona242 contributions184 helpful votes
4.0 of 5 bubbles
stayed here labor day weekend with my family for a trip to fenway park for a red sox game. Arrived late at night and it was a lot of turns to get there off the freeway. if you want good freeway access, this might not be the best option. Checkin was quick. Room was a little small for we thought we were getting but was fine. We loved the bath products but there was no lotion in the room and we had to ask for more towels. Pillows were pretty thin. Breakfast was pretty small. eggs, sausage and potatoes for hot food and basically cereal and danish for cold options. it was adequate but nothing special compared to others. One of the bif reasons we booked here was the parking fee was much cheaper than other hotels. The drive downtown was 15-20 minutes. We would stay here again when in Boston.
Read more
Date of stay: September 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace Corrigan, Guest Services / Front Office at Residence Inn by Marriott Boston Watertown
Responded 6 Sept 2022
Hello JFG0180, Thank you for your great review of your stay. We are happy to hear that your stay met your needs, and you found our location convenient. We hope you think of us when you return as we would love to have you back, and see you again. Best Regards,
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Glenn O wrote a review Sept 2023
Cayucos, California299 contributions170 helpful votes
5.0 of 5 bubbles
Extremely nice hotel just west of Cambridge. The hotel was very accommodating when our trip was delayed due to Hurricane Lee, and was willing to delay our arrival by one day. The modern quiet hotel offered very large clean rooms, ours with a sofa and a fully stocked kitchen. The beds were very comfortable, more of a rarity since Covid even in upper end hotels. The included breakfast was much better than average with 5 or 6 hot items and waffles, but not cooked to order. Not in Cambridge but reasonably close by. The front office staff were helpful and very professional.
Read more
Date of stay: September 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace Corrigan, Guest Services / Front Office at Residence Inn by Marriott Boston Watertown
Responded 1 Oct 2023
Thank you for taking the time to complete a review! We are so glad you enjoyed your stay with us. We are pleased to hear that our staff were helpful, as that is one of our top priorities. We hope you stay with us again when your travels bring you to Boston!
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DR wrote a review Apr 2021
Monterrey, Mexico1 contribution2 helpful votes
3.0 of 5 bubbles
Can't believe I actually took the time for this.

Background: Stayed with my wife for two weeks while we waited to move into our new apartment.

Where to start?
The room was nice and clean at first glance. It has enough space for two to live.
I did home office almost every day while here and paid for the enhanced internet. I never really new if the request went in. The website never gives feedback, then I realized I was charged 27 times for the internet, had I not been meticulous with this and that would have slipped. Internet keeps disconnecting, even in the enhanced version.

Front desk service is good, they try their best to keep help out.

Parking situation is average, there is usually enough space, but slots are pretty narrow.

Location is great. Easy access to main avenues and a lot of places to shop around.

Rooms are quiet, at the expense of heavy ass doors impossible to open if your hands are busy.
Bathrooms are nice and clean, shower is nice.
Kitchen appliances are great.

Here's what I hated:

They use COVID as an excuse to everything: Cheap breakfast, no room service, very (VERY) limited housekeeping, no lift service.

Speaking of housekeeping, It can only be done in the mornings, one time I was ahving a meeting when the lady knoked and I kindly asked to come later or tomorrow. It was too late for her to come in later. I asked front desk to have the room cleaned the next day since It couldn't be cleaned that day. To my surprise the next day when I came back it had not been cleaned. (I was pissed because that was the only chance that week to clean the room).

Trash acumulates because most people cook in their rooms and there is no good place to toss it.

Only 2 people at the gym at the time.
Only 1 family (I think) at the pool at the time. (Hate public pools anyways)

They "provide coffee in yoiur room" but it's so pathetic I ended up buying a coffe machine and my own coffee.

Laundry self-service is 8 bucks a load, I think it's excessive.

You can tell they are cutting on expenses to bouce back from last year.
I think they could have done better, so a solid 3.5 stars is he tbest I can give.
Read more
Date of stay: March 2021
3.0 of 5 bubblesValue
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pearlie Aviles, Guest Services / Front Office at Residence Inn by Marriott Boston Watertown
Responded 6 Apr 2021
Dear DiegoR1144, Thank you for choosing to stay at the Residence Inn Boston Watertown. These are challenging times as we work our way through the pandemic and we sincerely apologize for falling short of meeting your expectations. We try to increase awareness through our website noting the changes in services. We have made these changes for the safety of our guests and staff to limit possible exposure to COVID-19. Our hope is that we will be back to normalcy by the summer months so we can deliver the service that our guests deserve and expect. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
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alfredpbaker wrote a review Oct 2023
Ann Arbor, Michigan16 contributions31 helpful votes
2.0 of 5 bubbles
It is a fine hotel with good rooms and nice amenities.

My beef with this hotel is the difficulty accessing the Bonvoy benefits. Based on my Bonvoy status I get a guaranteed late checkout. I booked at this hotel since I had an afternoon flight and could use the late checkout before going to the airport.

The receptionist refused to honor this guarantee, saying that their hotel policy is not to allow late checkout if the hotel is busy. Eventually I showed her the terms and conditions on the Marriott website and she very reluctantly allowed the late checkout.

Obviously the late checkout benefit makes things difficult for a busy hotel. But if the hotel doesn’t want to honor the Bonvoy benefits then they should leave the Marriott chain and become an independent hotel. I am a loyal Marriott member and I choose Marriott hotels precisely because of the Bonvoy benefits. Customers should not have to haggle with a passive aggressive receptionist to get access to something that Marriott advertises as a guarantee.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace Corrigan, Guest Services / Front Office at Residence Inn by Marriott Boston Watertown
Responded 2 Oct 2023
Hello Mr. Baker, Thank you for taking the time to complete a review as it helps us improve our service. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent customer service relation issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
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Hanna S wrote a review Jan 2021
3 contributions1 helpful vote
5.0 of 5 bubbles
I stayed there for 3 months and I would say that ARTHUR and Gotham are the best employees I’ve ever met and I stayed in sooo many places around the world ! Truly professionals
They were always smiling, helping, asking how am I.
Every single day! They both need promotion !
Maya was also super sweet but she was mostly pm so I didn’t see her much
The service was amazing! Rooms are soooo beautiful and well equipped. All requests were delivered in a seconds.
I just have a minor advice. Housekeepers need to say at least hi when they see people in the corridor and they need to be nicer when they are servicing rooms and girls are the front desk need a little more training except Maya. They are not welcoming and not professional
Thank you GM Derek!
You are doing amazing work and thanks you for all the holiday gifts ! They are priceless ♥️
Hanna Shakhn
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Date of stay: January 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace Corrigan, Guest Services / Front Office at Residence Inn by Marriott Boston Watertown
Responded 6 Sept 2022
Hello hannasH1522VR, Thank you so very much for taking the time to fill out your experience with us in Watertown. We love hearing about our staff and glad you enjoyed your stay. We apologize for any shortcomings you experienced during your stay and will be notifying the correct departments to improve our service. Thank you again, and safe travels!
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Michael K wrote a review Dec 2023
Stevenage, United Kingdom139 contributions128 helpful votes
5.0 of 5 bubbles
The hotel was perfectly located. Just a short walk to a large number of shops and restaurants. The hotel staff were very friendly an helpful. The room was large with a fully stocked kitchen enabling you to cook if you so desired. The breakfast was very good. Plenty of fresh hot and cold food. My stay at the Residence Inn was very enjoyable and I will definitely stay there again next time I visit Boston.
Read more
Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace Corrigan, Guest Services / Front Office at Residence Inn by Marriott Boston Watertown
Responded 2 Jan 2024
Thank you for completing a review! We are happy to hear you enjoyed staying with us. The area is very convenient for our guests, and more options keep coming. We look forward to seeing you again in the future.
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Inspire45938460402 wrote a review Oct 2023
19 contributions
+1
5.0 of 5 bubbles
From the lobby to the breakfast to the room, everything was perfection. The location was walkable to stores, any type of restaurant you could want or you can cook in your room, as kitchen is fully stocked! If you want to lounge on a couch by a fire in lobby or workout in gym, then take a year round swim, you can! Staff was lovely, rooms so clean and the whole set up was comfortable! I wanted to just live there. This will be our go to place from now on.
Read more
Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Parking is a little expensive and should be included in room. If you want more than 1 cup of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace Corrigan, Guest Services / Front Office at Residence Inn by Marriott Boston Watertown
Responded 23 Oct 2023
Hello, Thank you for taking the time to complete a review. We are so glad you enjoyed your stay with us and hope you come back when your travels bring you to the area.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TElan1990 wrote a review Oct 2023
4 contributions2 helpful votes
1.0 of 5 bubbles
My family and I checked in to a double queen suite with a pullout couch. The room was not clean when we checked in and I spent the first half hour wiping it down with Clorox wipes. I asked housekeeping to make up the pullout couch and when they opened it, that mattress was filthy with a huge stain on it. I could not believe it. I called management who had another mattress brought to the room- this one filthier than the last! After bringing a 3rd dirty mattress to the room, we’d had enough. We checked out roughly an hour after checking in.
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Date of stay: October 2023
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grace Corrigan, Guest Services / Front Office at Residence Inn by Marriott Boston Watertown
Responded 23 Oct 2023
Hello, Thank you for taking the time to complete a review as it helps us improve our service. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our housekeeping team to ensure the necessary guidelines are in place and reviewed to prevent a situation like this from occurring in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dale W wrote a review Jan 2020
Connecticut19 contributions25 helpful votes
5.0 of 5 bubbles
The rooms were very roomy, clean and comfortable. The breakfast that’s included with your stay, had enough selections to start your day. Every hotel staff we came into contact with, was very friendly, from the front desk to a hello from the house maids. Close proximity to restaurants, stores and downtown Boston. Parking at hotel is free. Would definitely stay here again.
Read more
Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: There is some street noise, so if a light sleeper, you may want a room, overlooking the parking lot.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marsha W, Manager at Residence Inn by Marriott Boston Watertown
Responded 23 Mar 2020
Hello 42dalew, Thank you for choosing to spend your very special day and time with us here in Watertown. We are so glad to hear that your stay was welcoming and that the staff received you well. We can't wait to see you again. Thank you!
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Mona asked a question Feb 2024
Clatskanie, Oregon1 contribution
Whare options to get to Logan Airport ?
Shelley M asked a question Apr 2019
Toronto, Canada30 contributions3 helpful votes
What is the best way to get to Fenway from this hotel and how much would a cab or uber cost?
Answer from MarshaW617508
Boston, United States1 contribution
Hello Shelley, An UBER will run you about $15-$20 depending on traffic. It would be about 20 minutes depending on traffic as well. If you feel adventurous you can catch a bus or our shuttle that will take you to the red line stop (HARVARD SQ) you would have to switch to the green line and take it to the fenway stop after that!
S P asked a question Jun 2017
Any shurtles to fenway park?
Answer from Laurie W
Council Bluffs, Iowa41 contributions2 helpful votes
No there are not
Inspire45938460402 wrote a tip Oct 2023
19 contributions
5.0 of 5 bubbles
"Parking is a little expensive and should be included in room. If you want more than 1 cup of coffee in the day, bring your own maker. "
Read full review
MissChelle857 wrote a tip Jun 2023
Boston, Massachusetts1 contribution
5.0 of 5 bubbles
"The stand in shower is huge and therapeutic, the beds are WAY comfy, and the room is like a one bedroom apartment overlooking the city! "
Read full review
Joooles_m wrote a tip Mar 2021
Longmont, Colorado111 contributions74 helpful votes
3.0 of 5 bubbles
"Get a room in the top floor in the west wing if you can."
Read full review
Eric Lee wrote a tip Oct 2020
New York City, New York3 contributions4 helpful votes
2.0 of 5 bubbles
"Top floor may avoid noise"
Read full review
fam4ny wrote a tip Sept 2020
new york90 contributions78 helpful votes
5.0 of 5 bubbles
"Hi floor for great view or if trouble walking, ask for room near elevator bank."
Read full review
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PRICE RANGE
HK$1,765 - HK$2,453 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsWatertown
NUMBER OF ROOMS
150
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RESIDENCE INN BY MARRIOTT BOSTON WATERTOWN HK$1,477 (H̶K̶$̶2̶,̶5̶2̶4̶)

Frequently Asked Questions about Residence Inn by Marriott Boston Watertown
Which popular attractions are close to Residence Inn by Marriott Boston Watertown?
Nearby attractions include The Dorothy and Charles Mosesian Center for the Arts! (0.8 km), New Repertory Theatre (0.9 km), and New Balance Factory Store (0.8 km).
What are some of the property amenities at Residence Inn by Marriott Boston Watertown?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Residence Inn by Marriott Boston Watertown?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Boston Watertown?
Guests can enjoy free breakfast, a lounge, and barbeque facilities during their stay.
Is parking available at Residence Inn by Marriott Boston Watertown?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Residence Inn by Marriott Boston Watertown?
Conveniently located restaurants include Red Lentil, Stockyard Restaurant, and Deluxe Town Diner.
Are there opportunities to exercise at Residence Inn by Marriott Boston Watertown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Residence Inn by Marriott Boston Watertown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Boston Watertown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott Boston Watertown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Residence Inn by Marriott Boston Watertown?
Many travellers enjoy visiting Bites of Boston Food Tours (7.5 km), Granary Burying Ground (7.7 km), and Harvard University (3.3 km).
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