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265 Lakeside Ave, Marlborough, MA 01752-4503
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Traveller (39)
Room & Suite (9)
Dining (5)

About

#9 of 12 hotels in Marlborough
Location
Cleanliness
Service
Value
Prepare for comfort and relaxation at Holiday Inn & Suites Marlborough. Ideally situated north of the Mass Pike (I-90) & 495 interchanges, we offer convenience for business and leisure travelers. Our Marlborough hotel near the New England Sports Center means guests are two miles from the area's premier indoor ice facility and only minutes from Solomon Pond Mall. After the day is over, return to one of our renovated guest rooms or suites which include Wi-Fi, mini-refrigerator, and modern amenities that travelers desire. Enjoy the largest, heated indoor pool in Marlborough and our 24-hour fitness center. Join us in Lago Grille for a delicious meal or cocktail, only steps from your room. Business guests enjoy our hotel-wide Wi-Fi, and a location near key national and international leaders of biotech, high-tech, finance, and defense markets. We look forward to welcoming you to Marlborough and our hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Vending machine
Banquet room
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, Spanish, Portuguese
269Reviews2Q+A49Room tips
Traveller rating
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  • 26
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Most Recent
Joanna V wrote a review Sep 2022
1 contribution
I was writing about the room key that didn't work and the coffee machine that didn't work, and the 10-dollar breakfast which when you turn it down they don't offer at least coffee (see broken coffee machine, above), BUT another reviewer stole my thunder about the $75 over charge on my bill! Thanks for the heads-up, I'll plan to be on the phone all morning tomorrow.
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Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn & Suites Marlborough
Responded 10 Oct 2022
Hi 558joannav, Thank you for your review and for choosing our Holiday Inn Marlborough for your accommodation needs. We appreciate you as one of our valued guests! We're committed to providing you with the best overall experience. I'm sorry about the situation encountered during your stay. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure this doesn't happen again. I also sent you a private message discussing this further. We look forward to seeing you again on your future trips and we'll do our best to make your next stay better than the last! Safe travels, Jomar M. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traveler wrote a review Sep 2022
Providence, Rhode Island1 contribution
They seem to think that new renovation includes prostitute scratches on the head board. And the either the clientele or staff love to slam doors here. I'd be wary. Your not going to get any sleep. It's more on the trashy side of a hotel that tries to nickel and dime you on EVERYTHING. They even charge for BREAKFAST!! You may be unpleasantly suprised by the extra charges they will charge to your bank account or credit card. Then later blame their new billing system when you didn't plan for extra charges to hit your bank account. After calling and being told it's IHG's fault so you spend 2 hours on the phone with them as they play pass the buck. Only after emailing multiple people the general manager tells you thank you for understanding?!?! Don't stay here you'll regret it guarenteed. There are better hotels near by.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn & Suites Marlborough
Responded 7 Oct 2022
Hello Fjm8080, Thank you for your stay and for taking the time to leave us feedback. We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visits with us. I have also sent you a private message regarding your experience. I am looking forward to your response. Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AD wrote a review Jul 2021
1 contribution
Stayed here for 2 nights. First room had a broken toilet. Second room was dated despite “renovations” and 1 week after arriving home discovered we brought a bed bug back with us! Lobby and staff were nice. Would not recommend this hotel to anyone.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jen wrote a review Apr 2021
72 contributions54 helpful votes
I've stayed at hundreds of hotels over the years & this was the worse. Archaic, dirty, lacked amenities, unhelpful staff, no fitness or food. Paltry surroundings & noisy as ever. Manager Mia! Awful! Do not stay here 😖
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn & Suites Marlborough
Responded 3 May 2021
Hi MasterFinCoach, I'm glad you chose our hotel for your visit to Marlborough. Thank you for staying. We promise a comfortable and convenient experience for all of our guests. I'm sorry you experienced issues with your stay, especially with the hotel decor, cleanliness, amenities, staff service, fitness area, food, sound insulation, and management. I can see this made your stay a bit uncomfortable. Trust that I alerted our management about this so we can make the necessary changes to better our service. I also sent a private message to assist further. We appreciate your feedback about your stay and looking forward to your next travel. Many Thanks, Rein V Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CFofLL wrote a review Feb 2020
Fredericton, Canada1458 contributions350 helpful votes
We have stayed in this hotel several times in the past as it is quiet, convenient and clean. They are doing major Reno’s and upgrades so it should be nice when these are completed . They have a dining room which is very quiet but the food and service are good. The complementary breakfast was pretty standard.
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Date of stay: December 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from srodriquenz, General Manager at Holiday Inn & Suites Marlborough
Responded 22 Feb 2020
Thanks for taking the time to review our property. we are very excited about the renovations and cant wait for everyone to come and see it. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
maryofmassachusetts wrote a review Jan 2020
Plymouth, Massachusetts659 contributions249 helpful votes
Very friendly front desk and kitchen staff. Hotel recently updated and some work is continuing. Lovely breakfast buffet. Room was quiet and comfortable. Very nice stay before the holidays. There is a bar area, but closed before I checked in. USA today newspaper available in am.
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Date of stay: December 2019
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from srodriquenz, General Manager at Holiday Inn & Suites Marlborough
Responded 22 Feb 2020
Thank you very much for the review. I am glad you enjoyed your stay at the Holiday Inn and Suites in Marlborough.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Patraveler222 wrote a review Nov 2019
Philadelphia, Pennsylvania40 contributions9 helpful votes
We were “required” to stay here for a recent ice skating competition. I don’t know how these places are selected, but they would do far better to compete by providing a decent overnight experience rather than being part of a “list” of hotels for an ice skating competition . Room had evidence of leaks in the popcorn ceiling. Bathroom was in desperate need of updating. Outdated furniture appeared as though it has been gnawed on or taken a beating over the years. Breakfast buffet was mediocre and cost extra. Holiday Inn should be embarrassed to have this establishment holding their name. There appeared to be updated hotels within a mile radius.
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Date of stay: November 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHGService, Guest Relations Manager at Holiday Inn & Suites Marlborough
Responded 14 Dec 2019
Dear Patraveler222, Thank you for choosing Holiday Inn Marlborough and for sharing your experience with us. I would like to apologize for any inconvenience caused by the quality of our breakfast and the maintenance of our building as well as our room. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay as we strive to maintain a high quality standard of service at all times. I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Caryn wrote a review Nov 2019
Jog Road, Florida7 contributions1 helpful vote
We checked into the room, and I first thing l noticed is that the room was dark. I turned on every light in the place, and it was still little better than cave-like. It seemed clean enough, but who could really tell. I would not walk on the carpet in my bare feet. There were only two bath towels and two wash cloths, and one of the wash cloths had a mysterious stain on it that rendered it unusable. Basic choice of tv channels. On the plus side, plenty of places to eat and shop close by. (And I would suggest leaving the hotel to do that.)
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Date of stay: September 2019
Value
Service
Sleep Quality
Room Tip: Off the road, quiet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHGService, Guest Relations Manager at Holiday Inn & Suites Marlborough
Responded 19 Nov 2019
Hello carynmarkey, Thank you for your feedback regarding your stay at Holiday Inn Marlborough, MA. We are determined to deliver the joy of travel for all. Having to worry about the lighting and bathroom amenities are not in our list of activities for you. We will address these concerns. I have shared your comment to the hotel's management and ownership for review and service improvement. I hope you give us a chance in the future to show you how great our hotel is. Sincerely, Orlando Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jcee-j wrote a review Sep 2019
Savannah, Georgia3 contributions1 helpful vote
I don't know where to start. So many problems. For $166 a night (During the week, not the weekend) I expected more. A basic room, not a suite. This room wasn't worth $80 a night. 1. Cloudy channels on the tv. 2. Awful bathroom. Toilet took forever to flush, weak shower pressure, and the exhaust fan didn't work 3. Phone didn't work in the room. Trying calling front desk from my cell and got no answer 4. Unable to connect to wifi 5. Car blocked in by other cars in morning when I was trying to leave for a morning meeting. 6. No wash cloths in my room after housekeeping cleaned up. I had to wash with a hand towel, because it took 7 hrs and multiple attempts before I finally got wash cloths. 7. Main entrance sits on a dangerous curve. Be careful when pulling in and out. The Holiday Inn sign by the road doesnt light up, so that doesn't help. 8. No microwave or mini fridge in room.
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Date of stay: September 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHGService, Guest Relations Manager at Holiday Inn & Suites Marlborough
Responded 10 Oct 2019
Hello jcee-j, Thank you very much for your recent stay at our Holiday Inn Marlborough, MA. We are always Making guests smile, however, it seems that we failed this time. I am so sorry to see you did not enjoy your overall experience with us, especially with hannel selection, bathroom condition, room amenities, internet service and housekeeping. Not the experience we wanted you to have. We will address these concerns. I have made the hotel's management aware of your comment for review and for service improvement. I’d like to obtain some additional detail regarding your experience so we have sent you a private message. I hope to have the honor of serving you again should your travels bring you back to Marlborough. Sincerely, Orlando A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
chieffo wrote a review Aug 2019
Smithtown, New York19 contributions7 helpful votes
Stayed here for a hockey tournament. 2 teams. 15 kids on a team plus the families. First impression of the hotel seemed pretty good. Lobby was nice. Checked in. The girl at the desk was friendly. She gave us our keys & told us where our room was on the 1st floor all the way around to the back. However, she did not tell us about the breakfast vouchers. Found that out when we went to breakfast the following morning and had to go back to the room to get them. Not happy. 😡We proceed to our room. I felt like I was in the Shining! The hallway went on forever. Now I wouldn’t have minded it if it was a nice hallway. It was dark, the ceilings were very low & the carpet was dirty & disgusting. Oh & hot as heck! Room is ok. Again carpet was dirty & gross. Bathroom just ok. AC was very loud. Next morning go to breakfast. It was average but the voucher system is ridiculous. Here come the boys & you are asking them for their vouchers telling they need to go back & get them. Really!! They are all wearing the same uniform. Did you think they just hopped of a bus from somewhere just to come & eat your average breakfast?? Anyway on my way back to my room I notice a breakfast tray in the hallway. It was there ALL day that I went & told the front desk. Needed ice. Ice machine was out of order on 1st floor. Went to desk again asking where is there another one. The girl had no clue that the machine was broken. How do you not know that. Lastly the room was not restocked with the proper amount of towels. 3 people in the room & we got 2 towels 2 washcloths. Back to the front desk AGAIN!! No apologies, nothing!!
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Date of stay: August 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$113 - US$165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn hotel and suites marlboro, holiday inn marlborough, marlborough holiday inn
LOCATION
United StatesMassachusettsMarlborough
NUMBER OF ROOMS
172
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Frequently Asked Questions about Holiday Inn & Suites Marlborough
Which popular attractions are close to Holiday Inn & Suites Marlborough?
Nearby attractions include Apex Entertainment (1.1 km) and The Prospector (0.8 km).
What are some of the property amenities at Holiday Inn & Suites Marlborough?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn & Suites Marlborough?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn & Suites Marlborough?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn & Suites Marlborough?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn & Suites Marlborough?
Conveniently located restaurants include Pruller Restaurant, 99 Restaurants, and Pleasant Pizza & Deli.
Are there opportunities to exercise at Holiday Inn & Suites Marlborough?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn & Suites Marlborough?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn & Suites Marlborough offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn & Suites Marlborough?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Holiday Inn & Suites Marlborough?
Many travellers enjoy visiting Mary Goodnow's Grave (3.4 km).