Embassy Suites by Hilton Boston Marlborough
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About
#3 of 12 hotels in Marlborough
Location
Cleanliness
Service
Value
Travellers' Choice
Experience our recent “Best in Class” Total hotel renovation, including expanded fitness center, complimentary made to order breakfast. Stretch out in a two-room suites at Embassy Suites by Hilton Boston Marlborough, a great choice of hotels in Marlborough, MA. Centrally located between Boston and Worcester, this all-suite hotel is less than 45 minutes from Logan Airport (BOS) and just off I-495.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Indoor pool
Bar / lounge
Restaurant
Breakfast available
Vending machine
Free shuttle or taxi services
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Kitchenette
Cable / satellite TV
Bath / shower
Interconnected rooms available
Safe
Seating area
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English
Location
74Somewhat walkable
Grade: 74 out of 100
24Restaurantswithin 1 km
2Attractionswithin 1 km
Contact
123 Boston Post Road West, Marlborough, MA 01752
Getting there
Car HireSee all Marlborough car hire
1124Reviews8Q+A100Room tips
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+1
We stayed there over the weekend / wish we would’ve known how FULL it was before booking. Place was packed too many people using the elevator, no option to use the stairs when you please / emergency only stairs. We booked because we really wanted to try pool/ jacuzzi area. There was a family there hogging the jacuzzi and pool. We couldn’t even try the jacuzzi , waited 2 hours. Small kids running everywhere without parent supervision / buying stuff with mommy and daddy’s credit cards while they drank at the bar. Kids were extremely annoying and not well behaved. Kicking arcade games and cussing in the arcade room/ staff wouldn’t say or do a thing about it. Breakfast was incredible as was the restaurant for dinner / pricey but that was to be expected. Food was amazing , and a lot of things to do but again way too full to capacity! We got room 239 / it was a nice and clean room, comfortable. Weirdest thing happened ; closet door opened and closed by itself multiple times (caught in camera) and just overall felt uneasy sleeping at night in the main bedroom/ king size bedroom. (Possibly haunted!?) 😂 anyway we could deal with this what we couldn’t deal with was the rude / careless families leaving their children everywhere unattended and family hogging the jacuzzi area all night! Really unfair since we really wanted to try this area!! Overall ok stay. Would we be back here any time soon/ probably not. …
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel Management, General Manager at Embassy Suites by Hilton Boston Marlborough
Responded 4 weeks ago
Sully, we truly regret that your stay was not reflective of a typical experience with us and we want to offer our sincere apology for your frustration. While we are happy you enjoyed our delicious dining options, it's very disheartening to learn that you were unable to fully enjoy our amenities and that you dealt with disturbances from fellow guests. Our team will use your feedback to see how we can better manage situations like this and ensure a relaxing environment going forward. Please allow us a second chance to truly win you over.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
eautiful hotel. Room size and layout was very conducive to families or anyone who desires extra space. Free breakfast was plentiful and delicious. Seating in dining area lots of options. Restaurant staff limited, service slow even though there were not a lot of customers and pricy. Outside seating area was very pleasant. Multiple dining options easily walkable. Price reasonable. Do not recommend buying alcohol in hotel store CRAZY $!!!! ( $25 for a 2 glass bottle of wine) I know it is convenient but crazy. Instead bring your own on buy near by if you want to have social time in outdoor seating area.. Highly recommend!
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Hotel Management, General Manager at Embassy Suites by Hilton Boston Marlborough
Responded 6 Sep 2022
Thank you for sharing your recommendation with us! We're thrilled to have surpassed your expectations with our spacious accommodations, delicious breakfast spread, and excellent value. We hope you'll think of us again at Embassy Suites by Hilton Boston Marlborough the next time you plan a visit to our area!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice Hotel people nice but there is one thing; the evening reception was nice but, thought the drinks would be free or half off but they were not. Not happy about that. The ambiance was great and a good variety of food.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: February 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Embassy Suites by Hilton Boston Marlborough
Responded 4 weeks ago
We are proud to learn your stay was five-star worthy here at Embassy Suites by Hilton Boston Marlborough and that our team's warmth shined through and left a lasting impression on you. Thank you for sharing your feedback as we always want to find ways to enhance any return visits. Hurry back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Second time staying here and our experience was excellent again! This will be our place to stay each time we visit Mass! Very friendly staff - food is excellent. Our waitress/bartender couldn't have been more acomodating! Very pleased with this hotel, the cleanliness of the room and their staff!
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Date of stay: December 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Embassy Suites by Hilton Boston Marlborough
Responded 13 Jan 2023
Becoming your hotel of choice is an honor. Thank you kindly from all of us at Embassy Suites by Hilton Boston Marlborough. We love continuously offering warm hospitality, top-notch amenities, and pristine accommodations. Until next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel while visiting family. The front desk staff were excellent. We were allowed to check in 1 hour early and had late checkout. There was a problem accessing my Hilton Honors account but staff worked with me until this was found. Room was clean and up to date. Shower was good and my 6'1 dad fit in it with no problems. Breakfast in the morning was amazing with a buffet and omlet station. Hot tub was clean and had good temp. Overall I would highly recommend this hotel.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Embassy Suites by Hilton Boston Marlborough
Responded 16 Nov 2022
Thank you for allowing us to welcome you to Embassy Suites by Hilton Boston Marlborough! We're thrilled that we were able to ensure your family's comfort and relaxation with our helpful service, clean, spacious accommodations, and terrific amenities. Your positive feedback is greatly appreciated and we can't wait to welcome you back the next time you plan a visit to our area!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed here on our way to a Boston cruise. We checked in using our Hilton app and digital key card. I had chosen room 356. It was a corner 2 room suite with 2 queen beds. The hotel is built into a hillside. The third floor of this wing exits out to a parking lot which was convenient. They have a reception starting at 5:00 pm which had some snacks and complimentary soft drinks. We asked about beer since that was always available at other Embassy Suites we have visited. We were told that Massachusetts law did not allow free beer. For dinner, we took a short walk to a Longhorn Steakhouse. In the morning, we went down for breakfast which was good. We had a comfortable stay. The room was very quiet being at the end of the hall The hotel is convenient to plenty of dining and shopping options and is very close to I-495. Overall, a good visit.…
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Embassy Suites by Hilton Boston Marlborough
Responded 18 Oct 2022
Thank you for your positive review of your recent stay with us at Embassy Suites by Hilton Boston Marlborough! We're delighted to read that you enjoyed the comfort, convenience, and relaxation our hotel provides. It will be a pleasure to have you stay with us again the next time your travels bring you to Massachusetts!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I thought I was staying at a hotel with nicely appointed rooms, updated decor, nice seating areas. But so far on night 1 I learned I am actually staying at a gymnasium where teens run through the halls playing tag until what I have learned is a 10:00 curfew. They should advertise this as a Family only hotel only. Very disappointing as it looked like a nice place to stay.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Embassy Suites by Hilton Boston Marlborough
Responded 10 Oct 2022
Thank you for sharing your experience with us, Stacey. From what you have described, it's clear we missed the mark on providing you with a restful stay, and we would like to offer our sincere apology for your frustration. Guest satisfaction is very important to us, and we will have our team will look into the details of these events right away so we can work to better prevent any disruptions in the future. Please allow us another chance to show you the relaxing stay we are capable of.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As someone who travels for work, I typically stick to using Embassy Suites. I enjoy the extra space for work travel, especially when I'm on location for more than a few days. My recent work travel took me to this location August 21 - September 2. A long two weeks on the job started with my being given a key to my room, going upstairs about 11:30 at night and opening the door to My assigned room which already had a guest in it. I gave this poor business in his boxer shorts a fright as he sat on his laptop. I was mortified and apologetic. The front desk gave me a new room and some snacks, saying sorry they had a rough night. As I stayed there I had to ask for specific things or no service was provided. Over the weekend I asked them to please change the sheets for week two. They did but they didn't take the trash or the dirty towels or replenish the toilet paper. I'd ask for towels but then they wouldn't take the used towels. If I asked for trash bags they would give me some, but they wouldn't take the trash. Every time someone would come to drop the one item I asked for while I was at work, they'd turn the AC up to 80. Oh and I was told at check in they don't do hospitality because this is Massachusetts. We don't do that here. It was a horrible stay. I should have known by how the stay began that the next two weeks would be bad. Because they didn't seem to care at all about any type of customer service.…
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel Management, General Manager at Embassy Suites by Hilton Boston Marlborough
Responded 21 Sep 2022
We are sorry for the confusion with your initial room! We will talk with our team to make sure our attention to detail is on point. Please know we have updated our housekeeping procedures. Stayover housekeeping service is available upon request during your stay. Simply contact the front desk at any time to request extra towels and amenities or to schedule a room cleaning. For stays of four (4) nights or more, we will provide full cleaning every fourth night/fifth day for all guests. From what you described, there was an oversight during your extended stay regarding the automatic cleaning after your fourth night. We will address this right away and we apologize! We hope that this information helps improve any future travels, and we hope for a second chance to regain your trust.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon checking in they let us in to our room 2 hours early. The room was very nice and very comfortable. Used the indoor pool was clean with plenty of pool towels. Conveniently located to many restaurants and shopping. The complimentary breakfast was good.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Hotel Management, General Manager at Embassy Suites by Hilton Boston Marlborough
Responded 27 Aug 2022
Starting your stay off early was a pleasure! We are glad this enhanced your overall experience here at Embassy Suites by Hilton Boston Marlborough and allowed you to enjoy all of our fantastic amenities a bit longer! I hope you will return for another five-star getaway soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room description said 3 beds and when we arrived it was 2 beds. The staff tried to blame it on booking.com when I had to remind them they were the ones who put the description on there. The balcony door didn't open. The fridge froze all the food we put there so it was ruined. The drinks reception consisted of a free plastic cup of soda.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel Management, General Manager at Embassy Suites by Hilton Boston Marlborough
Responded 15 Aug 2022
We're disheartened to hear that your room wasn't what you had expected. Please know that when a guest books their accommodations through a third-party site, the details of the reservation aren't available to our team until check-in and at that point, we may be limited by availability. We regret that this was the case during your stay and that the guest room you were given was not well suited to your needs. Our team will be discussing your comments to see how we can ensure a better experience going forward. Thank you and we hope for another chance to restore your trust.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$166 - US$246 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites marlborough, marlborough embassy suites
LOCATION
United StatesMassachusettsMarlborough
NUMBER OF ROOMS
230
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Claim Your ListingEMBASSY SUITES BY HILTON BOSTON MARLBOROUGH - Updated 2023 Prices & Hotel Reviews (MA)
Frequently Asked Questions about Embassy Suites by Hilton Boston Marlborough
Which popular attractions are close to Embassy Suites by Hilton Boston Marlborough?
Nearby attractions include Apex Entertainment (0.3 km), Half Axe (0.5 km), and MindTrek VR Marlborough (0.3 km).
What are some of the property amenities at Embassy Suites by Hilton Boston Marlborough?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Embassy Suites by Hilton Boston Marlborough?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Embassy Suites by Hilton Boston Marlborough?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Boston Marlborough?
Yes, free parking is available to guests.
What are some restaurants close to Embassy Suites by Hilton Boston Marlborough?
Conveniently located restaurants include Linguine's Italian Eatery, LongHorn Steakhouse, and 110 Grill.
Are there opportunities to exercise at Embassy Suites by Hilton Boston Marlborough?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Embassy Suites by Hilton Boston Marlborough have an airport shuttle?
Yes, Embassy Suites by Hilton Boston Marlborough offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Embassy Suites by Hilton Boston Marlborough?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Embassy Suites by Hilton Boston Marlborough?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Embassy Suites by Hilton Boston Marlborough offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.