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Secrets Maroma Beach Riviera Cancun

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Carretera Federal 307, Chetumal-Cancun Km. 306.5, Playa Maroma, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (17001)
360
Panoramas (5)
Pool & Beach (4742)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 7 hotels in Playa Maroma
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
GreenLeaders Silver level
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, Spanish
18003Reviews2355Q+A100Room tips
Traveller rating
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Popular mentions
travelxlife wrote a review Yesterday
Miami, Florida157 contributions24 helpful votes
+1
First time at Secrets Maroma 13th in Riviera Maya and Cancun.The best resort in entertainment and activities to do in the property.Congratulations to all entertainment staff they do a great job( special thanks to Jonathan). Excellent attention from all staff , special thanks to Ivan in Bordeaux, Claudia and Alberto(Beto) in the pool, Wilfred in beach bar, Eliezer concierge in the pool, all of them did a great job.The food was excellent with a lot of options.Definitely we will be returning.
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Date of stay: June 2021Trip type: Travelled as a couple
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Jennifer F wrote a review 18 Jun
Scottsdale, Arizona3 contributions
This was my first time staying this amazing resort Cancun. My 2nd time in Mexico. We stayed at the Preferred Club buildings/rooms. Roger my concierge took unbelievable care of me and anything I requested was taken care of within in minutes!!! Roger was AMAZING . He goes above and beyond to meet your every request. He is a true gem and a dream concierge. Every Time I saw him he would greet me with a wonderful Buenos Dias and a wonderful smile Some people might not be aware but there is a seaweed (scargassm) issue affecting the ocean and beach with tons of seaweed washing up on the shore, but it is out of the resorts control despite them working around the clock on clearing the beach in front of the resort. We played volleyball everyday and still the beach was amazing. Bramdon, Edy and Elizar our pool attendants for the week are all personable, young men taking much pride in keeping their designated pool areas orderly and making sure guests are attended to and happy. Wilbert our pool server for most of the week was extremely friendly and did a fantastic job fulfilling our every need from waters, to food orders, and drinks. Ismael the manager in the French restaurant Bordeaux runs a beautiful restaurant and Alejandro one of the servers there provides excellent service. The recently renovated Himitsu is run by Moses and it was a great meal (twice) thanks to his care. The sushi and the food was amazing! Portofino the Italian restaurant is truly delicious. Sergo the manager also operated a 5-star restaurant. He is a polite, talented and a quite personable man. We were taken very good care of by servers Sergo, Jose and Lauro at Portofino. Sharon, "Shark", Memo, and Antonio were amazing in directing activities. We played volleyball everyday with them and they made it so fun! They were happy to be there and extremely fun to be around. I loved this vacation, and this place is magical. There are iguanas, and adorable cioatis (mexican raccoons) that make it almost surreal! The grounds are pristine, there is great food, the breakfast buffet is unbelievable with fresh made breakfast, the rooms are well kept and clean. Most importantly the excellent staff makes for an amazing trip!
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Date of stay: June 2021
Value
Service
Sleep Quality
Room Tip: Ocean View or Ocean Front
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Response from Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun
Responded yesterday
Dear Jennifer F, Wow, we are incredibly happy and blown away by your review, thanks a lot for taking the time to share your experience and for your great and very detailed comments which are most helpful and valuable to us. We are all delighted to read you have had this wonderful vacation and have enjoyed our resort, our restaurants and cuisine and most important, the most important, the service, company and friendship of our colleagues, I totally agree with you, we do have great facilites, the most beautiful beach, but it all comes together and becomes very special thanks to the wonderful group of people that works at Secrets Maroma. We love working here and the people we work with, but most important we love taking care and looking after all of you, making our best to make you feel welcome, at home and among friends, makes us all very happy and motivated that you've felt this way. On behalf of all our colleagues, all your friends at Secrets Maroma, thanks a lot for your visit, we are all very grateful and looking forward to welcoming you back home very soon. Have a wonderful weekend, Jorge Monje - General Manager
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JR21 wrote a review 18 Jun
3 contributions8 helpful votes
This was our forth time staying this amazing resort in the Preferred Club buildings/rooms. Roberto our concierge took as always the best care of us. He goes above and beyond to meet your every request. He is a true gem and we adore him. There is a seaweed issue effecting the ocean and beach, but it is out of the resorts control despite them working non stop on clearing the beach in front of the resort, so most of our time was at the pool. Bramdon, Edy and Elizar our pool attendants for the week are all awesome young men taking much pride in keeping their designated pool areas orderly and making sure guests are attended to and happy. Wilbert our pool server for most of the week was extremely friendly and did a fantastic job. Ismael the manager in the French restaurant Bordeaux runs a beautiful restaurant and Alejandro one of the servers there provides excellent service. The recently renovated Himitsu is run by Moses and it was a great meal (twice) thanks to his care. Portofino the Italian restaurant is truly delicious. Sergo the manager also runs a spectacular restaurant. He is a polite, talented and witty young man. We were taken very good care of by servers Sergo, Jose and Lauro at Portofino. Edgar the manager at Oceana set us up at a quaint outside table facing the ocean one eve and it was very thoughtful and romantic. Darwin our server was great. Janet the dining concierge is truly the most beautiful person in and out. We have known her for years and she takes such delight in helping guests achieve the perfect evening whether it be a table or bottle. The spa is so serene and relaxing. Yessica the women's area attendant is so sweet and helpful, and Harvey is the best therapist for a deep tissue massage. I try to see him once if not twice every visit. We love this place so much because of the pristine grounds, great food, well kept and clean rooms and most importantly the staff!
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: Higher up and Preferred Club
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cturnerpaintballer wrote a review 18 Jun
Burlington, Kentucky5 contributions
We stayed from Monday to the following Tuesday, a total of 8 nights. Our check-in process was quick and we were escorted to the Preferred Club check-in because of the type of room our reservation came with. We stayed in the Tropical Room View, 1 King Bed, Preferred Club, on the 2nd floor. We were visiting as honeymooner's. The room was very well thought out and modernized with technology (modern flat screen LG TV, mounted, wireless tablet synced with all of the resorts information, multiple phones to answer or dial throughout the room). There was ample storage to sort all of your clothing and belongings into, should you choose to store your clothing items in them. There were 15 or so hangers to hang dresses, khaki pants, and dress shirts on. Safe was simple and worked flawlessly each time it was accessed. Bathroom and showers were very clean and tidy. Glass doors were the type of doors used. The balcony was spacious, had a lounger big enough for two to lay on with a cushion. We had enough time to eat at all of the restaurants at the resort. Breakfast was mostly eaten at Preferred Club out of preference, although we did try the Buffet, just preferred a sit down dining experience more. Lunch options were easy and delicious. Dinner options, we tried all of the options. Even was able to reserve the Hibachi (which was nicely done and regulated as you can only make a reservation for Hibachi 1 day in advance, starting at 7am. He had had issues at previous Secret's Resorts with this because it is so popular. It was nice that Secrets Maroma had this issue addressed). I (husband) had a shellfish allergy, all restaurants asked each time if there was any allergies, all respected and addressed the safety of making sure my food was prepared to that need. Even the seafood dinner, I had no issues. Our drink server at the beach and pool Noe was great. If you get Noe, you will have among the best hospitality and service one can hope to receive at an All Inclusive. Other staff members that made our stay great were Carmen @ Coco Cafe, Paola & Andrea at Preferred Club, Willian @ Portofino, Alba, Martin, Carlos @ Preferred Club Breakfast, and Edgar with the Entertainment team! Thanks to all for the service!
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Date of stay: June 2021
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Cleanliness
Service
Room Tip: Tropical View Rooms face towards the middle of the resort, Ocean Front Views are only in two...
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Wander282449 wrote a review 17 Jun
3 contributions
My husband and I went to the hibachi restaurant and we were lucky to have Steven as our chef! He was hilarious and had a ton of tricks up his sleeves. He made the whole experience extremely enjoyable, and it made for one of our best nights at Secrets Maroma!! Thank you!!
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun
Responded 2 days ago
Dear Wander282449, Smiling as I read your kind review and I'm sure Esteban will be super happy as well, on his behalf a big thank you, we are both delighted to know you have enjoyed our Himitsu restaurant and your Hibachi experience. It has been a real pleasure having you with us, please on behalf of all our colleagues many thanks for your visit, you are always welcome home and we are all already looking forward to welcoming you back. At all times, could we be of any assistance, please let us know, we are all at your service. Have a wonderful day, warm regards, Jorge Monje - General Manager
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PRICE RANGE
US$321 - US$743 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets maroma beach riviera cancun hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
412
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Frequently Asked Questions about Secrets Maroma Beach Riviera Cancun
Which popular attractions are close to Secrets Maroma Beach Riviera Cancun?
Nearby attractions include Cirque du Soleil Joyà (3.7 km), Jungala Aqua Experience (4.0 km), and Pasion De Cacao (2.5 km).
What are some of the property amenities at Secrets Maroma Beach Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Secrets Maroma Beach Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Maroma Beach Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Maroma Beach Riviera Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets Maroma Beach Riviera Cancun?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Secrets Maroma Beach Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Secrets Maroma Beach Riviera Cancun have an airport shuttle?
Yes, Secrets Maroma Beach Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Secrets Maroma Beach Riviera Cancun located near the city centre?
Yes, it is 0.4 km away from the centre of Playa Maroma.
Are any cleaning services offered at Secrets Maroma Beach Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Maroma Beach Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.