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Sheraton Metairie - New Orleans Hotel

Traveller (58)
Room & Suite (37)
Pool & Beach (5)

About

Location
Cleanliness
Service
Value
The Sheraton Metairie New Orleans Hotel offers luxurious accommodations with friendly guest service. From an upscale design to a staff who is focused on you, our hotel has everything you desire.
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Property amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Airport Transportation
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Safe
Quiet
HOTEL CLASS

Location

Full view
43Car recommended
Grade: 43 out of 100
31Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
4 Galleria Blvd, Metairie, LA 70001-2081
Getting there
Louis Armstrong Intl Airport10 km
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374Reviews
88Photos
13Q+A
62Room tips
Traveller rating
  • 80
  • 123
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  • 40
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Popular mentions
This hotel frustrates me. My wife and I are from New Orleans and go back as often as we can. The Sheraton is moderately priced with easy access off I- 10 but that’s the only consistent thing about this hotel. The Sheraton simply cannot handle a full hotel of guests. The more
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Response from Chris B, General Manager at Sheraton Metairie - New Orleans Hotel
Responded 6 days ago
Dear originala2016, We apologize for any inconvenience you may have experienced during your recent stay. We appreciate your feedback though and will address each of these concerns accordingly. We are sorry to hear that you will be looking for other options during your next trip but if you do decide to return to the Sheraton Metairie, please feel free to reach out to me directly and I assure your experience will go above and beyond your expectations. All the best, Chris Bonfanti General Manager
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First time in NOLA and leaving on a 7 day cruise. Booked through Hotwire at a great price. Hotel was very clean and had a free parking garage. Rooms were very nice. Staff was extremely nice and helpful. We had two rooms. Allowed us an early check in. Free parking in the
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Response from Chris B, General Manager at Sheraton Metairie - New Orleans Hotel
Responded 1 week ago
Dear buypccs, Thank you so much for your wonderful feedback! We are so glad to hear you enjoyed your stay with us. We hope your cruise was wonderful as well, and we cannot wait to welcome you back to the New Orleans area. All the best, Chris Bonfanti General Manager
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We usually stay in the Downtown area when here, but decided to stay on the outskirts and miss the congestion. Really glad we did! The staff was incredible, especially Issac, our front desk person. We wanted for nothing! The room was well appointed and very nice. We shall return!
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Response from Chris B, General Manager at Sheraton Metairie - New Orleans Hotel
Responded 4 weeks ago
Dear ladybugtx76, Thank you so much for your wonderful review! It is always a pleasure to read positive feedback and we are all so happy to hear you enjoyed your experience. We cannot wait to welcome you back to the New Orleans area some day soon. All the best, Chris Bonfanti General Manager
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We went to the Sugar Bowl and stayed at the Sheraton. The staff was super nice and the actual room was clean! Plenty of free parking in their garage and they provide a free shuttle to our dinner spot. Will definitely stay there again if we are ever in the area!
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Response from Chris B, General Manager at Sheraton Metairie - New Orleans Hotel
Responded 8 Jan 2019
Dear lila862018, We are all so glad to hear that you enjoyed your time with us. We hope the Sugar Bowl went in your favor, and we can't wait to welcome you back to the New Orleans area soon! All the best, Chris Bonfanti General Manager
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This is a nice hotel, it is close to the interstate as well close to the mall and restaurants. The location is good as well because you would be about 8 mins away from Central district, French quarters and Superdome. Only complaint was the room temp adjustment. Couldn’t get it
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Response from Chris B, General Manager at Sheraton Metairie - New Orleans Hotel
Responded 8 Jan 2019
Dear Maynemanmom, Thank you so much for your wonderful review. We truly appreciate your positive feedback. We apologize for the concern with the room thermostat and will address this matter accordingly. Thank you again for taking the time to let us know how we are doing and we hope to welcome you back to the New Orleans area some day soon. Chris Bonfanti General Manager
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The do have a shuttle but not sure if it would go into French quarters as it is about 8 min drive. Check with the hotel
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No idea. Best would be to call them
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I stayed there back in January or February and they did have a complimentary airport shuttle then. (Tip the driver of course!). Pickup is in the airport parking garage by Uber and Lyft pickup areas. We used Uber the rest of the time so I can't comment on whether or not they will do side trips.
0 votes
Yes, you can. We I went there it was free parking, but you can park at the street too.
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We do offer free parking and it is easy to get a taxi or van to the cruise terminal - cost depends on how many passengers.
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"We stayed on the 4th floor which did require an elevator ride as parking garage only had an entry door to the 3rd."
"Club floor room right next to fire escape."
"Pool is on the 5th Floor. Parking garage is only 3 levels."
"Ask for a corner room. Jacuzzi rooms was very spacious."
"This is not a hotel where there is a view. You are there to sleep."
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PRICE RANGE
US$141 - US$306 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton metairie new orleans hotel metairiemetairie sheraton
LOCATION
United StatesLouisianaMetairie
NUMBER OF ROOMS
181
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