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Hilton New Orleans Airport

995 reviews
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Traveller (231)
Room & Suite (122)
Dining (25)
Overview
  • Excellent31%
  • Very good30%
  • Average20%
  • Poor12%
  • Terrible7%
Travellers talk about
“sports bar”(34 reviews)
“new orleans”(237 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Hilton New Orleans Airport
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (995)Write a Review
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All reviewssports barnew orleansdirectly across the streetlong term parkingan early flighton demandrestaurant barfrench quartervery nice hotelrental carbusiness centerbusiness tripshuttle servicefree parkingbed was comfortableairportconference
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1 - 5 of 973 reviews
Reviewed 1 week ago via mobile

I reserved a room with two double beds for our family of four. We used the digital check in and arrived to find one king bed. We paid full price and were told this was the last room. This is completely unacceptable, but I took...More

Thank Albatross18
Response from Tom M, General Manager at Hilton New Orleans AirportResponded 6 days ago

Thank you for taking the time to provide feedback regarding your recent visit and we sincerely apologize for your experience. Please know we have a manager on duty 24/7 to address any issue you encounter and we appreciate the opportunity to make things right during...More

Hotel's Favourite
Reviewed 12 January 2018

This Hilton has the fastest airport shuttle service ever. I also love the breakfast. I stayed here a couple of years ago and loved the traditional rooms, but the renovated room is nice too. I want to address some of the one star reviews that...More

Thank Paula E
Response from Melinda M, Director of Sales at Hilton New Orleans AirportResponded 13 January 2018

Hi Paula, we thank you for taking the time to share feedback regarding your recent visit. We also appreciate the awesome five star review. We are in the final stages of a $9M guest room renovation and are delighted that you like the newly renovated...More

Reviewed 2 weeks ago

Checked into the hotel which was thinly occupied. First problem was that the handicapped parking spaces were all taken up, many by cars without tags or license plates. Then we were put into a room at the end of the building, under a construction area...More

Thank Bill L
Response from Tom M, General Manager at Hilton New Orleans AirportResponded 2 weeks ago

Thank you for the feedback concerning your recent visit. It is our goal to provide each of our guests with the very best service; we regret that an unfavorable example of the services was projected during your stay and can assure you that your experience...More

Reviewed 3 weeks ago via mobile

We arrived on Friday at approximately 4 pm. We were told that they had a minor electrical issue but it should be fixed in an hour. We went to our room and it had only partial power. We went downstairs to watch tv in bar...More

Thank Kim A
Response from Tom M, General Manager at Hilton New Orleans AirportResponded 3 weeks ago

We thank you for providing feedback regarding your recent visit as all feedback is important to our team and please be assured of our concern when guests are not satisfied with the services offered by our hotel -- our efforts are always to extend the...More

Reviewed 4 weeks ago

I stayed during the night of the ice and rain storm followed by record low temperatures (15 Farenheit). The airport completely closed due to runway ice and area roads were closed due to being iced over as well. I ended up staying a second day...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Curt578
Response from Tom M, General Manager at Hilton New Orleans AirportResponded 3 weeks ago

Thank you for providing feedback regarding your recent visit with us. We are sorry that the freezing temperatures caused you delays in your travel. We are happy that we were able to provide you with gracious services during your visit with us. We are particularly...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$164 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$164 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (231)
Room & Suite (122)
Dining (25)
Pool & Beach (4)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
RichChichLet
23 August 2017|
AnswerShow all 4 answers
Response from Melinda M | Property representative |
Hi, yes, the hotel's complimentary airport shuttle is offered 24 hours daily. From the Transportation Center, across from the baggage claim - ground level, simply call the hotel 504-469-5000 for pick up from the airport... More
1
Vote
rluv2shop1
28 April 2017|
AnswerShow all 4 answers
Response from Melinda M | Property representative |
Thank you for reaching out - we look forward to welcoming you to the Hilton New Orleans Airport. When you arrive, go to the Transportation Center, which is located across from the Baggage Claim Area, and call the hotel for... More
0
Votes
lynnxx77
15 July 2016|
AnswerShow all 5 answers
Response from Ashley B | Reviewed this property |
They do. You can it will just block a good amount of money
0
Votes
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123
Room Tips
"Choose another hotel."
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"Room faced away from the airport and the noise was minimal. Didn't interrupt my sleep."
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"Read reviews on this website carefully before booking a room. Taking the time to write a review means that..."
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"Choose somewhere else"
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