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Extended Stay America - New Orleans - Airport

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Traveller (12)
Room & Suite (10)
Overview
  • Excellent35%
  • Very good15%
  • Average20%
  • Poor14%
  • Terrible16%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Wheelchair Access
Self-Serve Laundry
2 Star accommodation
All hotel details
Additional information
Offers from Extended Stay America - New Orleans - Airport
Special Offer: Save up to 10% TODAY!
Hotel deals
Offers from Extended Stay America - New Orleans - Airport
Special Offer: Save up to 10% TODAY!
Hotel deals
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Reviews (132)
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43
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26
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LanguageEnglish
43
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26
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22
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All reviewsroom was cleannew orleansclose to the airportstaff was friendlyinterstateinternet
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1 - 5 of 131 reviews
Reviewed 1 week ago via mobile

Nothing like the description on the website. The breakfast consisted of prepackaged muffins and coffee. The refrigerator in our room did not work. The kitchen was not fully equipped with small appliances like the website claimed. We asked the front desk but they claimed to...More

Thank Courtnei C
Response from 00esa, Manager at Extended Stay America - New Orleans - AirportResponded 1 week ago

Thank you for being our guest. We are sorry for the issues you encountered during your stay and regret the inconvenience it caused. Your feedback in regards to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new breakfast choices. Also,...More

Hotel's Favourite
Reviewed 15 September 2017 via mobile

I have stated at over 20 hotels fore close to 60 stays in the last 3 months. I'm classified as a gold member on a competing website. And I promise you won't find a better deal on any website than Extended Stay America New Orleans...More

Thank Chad K
Response from 00esa, General Manager at Extended Stay America - New Orleans - AirportResponded 16 September 2017

Chad, thanks for the awesome feedback. We are delighted to know your stay with us was perfect and that you were satisfied with all the aspects of our hotel. We appreciate your business to Extended Stay America and look forward to having you as our...More

Reviewed 7 July 2018 via mobile

All the ladies were very accommodating and friendly. They were very attentive to us. The housekeepers did a great job keeping our room clean and neat while we stayed there. Shoutout to Daisha,Patrice,Loreal,Brittany, and Reyna for treating us to a very nice stay at the...More

Thank Patrick J
Response from 00esa, Manager at Extended Stay America - New Orleans - AirportResponded 8 July 2018

Patrick, thank you for choosing Extended Stay America for your family stay. We are delighted to know you were so impressed with your well-maintained room and that our associates made your visit a memorable one. Your wonderful compliments will be shared with the entire team...More

Reviewed 20 June 2018 via mobile

Excellent customer service from all the employees, especially the management. Definitely the best extended stay I’ve ever stayed in. L’Oreal and Reyna are extremely efficient and professional with the best interests of each guests experience in mind.More

Thank gfickes
Response from 00esa, Manager at Extended Stay America - New Orleans - AirportResponded 20 June 2018

Grahamm, thank you for choosing to stay with us. It's so great to see your compliments specific to our staff members. L’Oreal and Reyna are definitely favorites of our guests, and we will make sure to recognize their efforts as well. We appreciate your kind...More

Reviewed 25 March 2018

My stay at the Extended Stay was a COMPLETE nightmare. The staff was very rude. The rooms weren’t clean. It was infested with bugs. They refused to give us our money back. We had to sleep in our car due to rooms being sold out....More

Review collected in partnership with Extended Stay
1  Thank Kiara A
Response from 00esa, Manager at Extended Stay America - New Orleans - AirportResponded 28 March 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Wheelchair Access
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$76 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$76 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (12)
Room & Suite (10)
Questions & Answers
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Gabrielle P
13 January 2015|
AnswerShow all 3 answers
Response from Amy L | Reviewed this property |
No barely has anything accommodating
0
Votes
Rosemarie P
9 January 2015|
AnswerShow all 2 answers
Response from gwingman1 | Reviewed this property |
about fifteen miles. No shuttle
0
Votes
Room Tips
"Tip: Book a different hotel!!"
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"Request upper floor if you anticipate opening curtain. We didn't use the self-laundry. Small space if..."
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"no restroom in lobby, breakfast too simple to be called "breakfast", room not clean, no room..."
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"Noise goes through the walls on every floor"
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