We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn New Orleans Airport

767 reviews
Save
Traveller (49)
Room & Suite (32)
Dining (3)
Overview
  • Excellent42%
  • Very good25%
  • Average17%
  • Poor9%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn New Orleans Airport
Special Offer: Double Points, Every Stay
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (767)Write a Review
Filter reviews
764 results
Traveller rating
303
193
133
75
60
Traveller type
Time of year
LanguageEnglish
303
193
133
75
60
Show reviews that mention
All reviewslake pontchartrainnew orleanstreasure chest casinoconvention centerroom was cleangreat stayfront desk staffbusiness tripfree shuttleminute drivefrench quarterhgileveekeurigairportdowntowncruise
FilterEnglish
Updating list...
1 - 5 of 764 reviews
Reviewed 1 week ago

Good grief, where do you start with a list of complaints that are so long. Firstly on arrival we were told of renovation work going on in the hotel. What we weren't warned about was the fact this work was not only on our floor...More

1  Thank Jean H
Response from 00gc, General Manager at Hilton Garden Inn New Orleans AirportResponded 1 week ago

We want to thank you for your recent stay and for taking the time to post your review, Jean H. We apologize for difficulties you experienced while you were our guest. This is not the level of service we generally provide, and it certainly does...More

Hotel's Favourite
Reviewed 3 weeks ago

Booked the HGI for our after cruise hotel and due to an early flight we wanted to be as close to airport as we could without being on the flight path. This hotel fit the bill. We did not plan on arriving at the hotel...More

Thank Bryan J
Response from 00gc, Manager at Hilton Garden Inn New Orleans AirportResponded 3 weeks ago

Bryan, thank you for choosing the Hilton Garden Inn New Orleans Airport for your post-cruise stay. We're glad that you enjoyed our friendly and attentive guest service and will share your gracious comments with our Front-Desk team. It was a pleasure having you both here,...More

Reviewed 1 week ago

Consistent service, helpful staff, left clothes in closet and they had them on hand when I returned the same day to pick them up. Close enough to city to get where you need to, very relaxing location and close to shopping and casinos.More

Review collected in partnership with Hilton Garden Inn
Thank Julie R
Response from 00gc, Manager at Hilton Garden Inn New Orleans AirportResponded 1 week ago

Julie, it's a pleasure to read your fantastic review about the Hilton Garden Inn New Orleans Airport. We are thrilled to know that you enjoyed the exceptional service provided by our staff and loved our terrific location. On behalf of everyone here, I invite you...More

Reviewed 2 weeks ago

Was planning on renting space for a baby shower at this hotel. I received a written quote for the room only and two options for catering. When I went to book the room only, I was then told I could only bring in a cake...More

Thank Rose L
Response from 00gc, Manager at Hilton Garden Inn New Orleans AirportResponded 2 weeks ago

Hello Rose L: Please accept our apologies for the issues you described regarding your planned event. Your feedback helps all our team improve their service, and we hope you will use our facilities at another time so we can provide you with a more satisfactory...More

Reviewed 2 weeks ago

Picked this location by chance and it was great. Easy to park and easy to get to. Felt very safe at this location. Breakfast was great and the staff was very friendly and accommodating. I would stay here again!More

Review collected in partnership with Hilton Garden Inn
Thank raquelgZ4638KU
Response from 00gc, Owner at Hilton Garden Inn New Orleans AirportResponded 2 weeks ago

Thank you for choosing the Hilton Garden Inn New Orleans Airport for your business trip. We are happy you enjoyed our breakfast offering and that our location was convenient for your needs. Your business is appreciated, and we look forward to hosting you back soon....More

View more reviews
PreviousNext
123456153
About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Dry Cleaning
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Outdoor pool
Bar/Lounge
Hot Tub
Details
Price range
US$111 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$111 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (49)
Room & Suite (32)
Dining (3)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
kimmy04
2 October 2017|
AnswerShow all 5 answers
Response from Ashley A | Reviewed this property |
Hotel is in a very safe area, unsure about the shuttle service, we used Uber to get us around. It was fast, cheap and reliable, available all hours.
1
Vote
Deedra F
2 June 2016|
AnswerShow all 4 answers
Response from Calypsosmom | Reviewed this property |
There was no free breakfast when we were there. Also...if you plan on eating (dinner for us) there be sure you have a ton of time it took almost an hour for us to get our food and it was not very good.
0
Votes
sbT9238BI
Hello Hilton, I have reservation at your location in Jun a looking for a spacious room with the Jr suite. In reviewing the reviews I am getting conflicting information about the suite and the breakfast. Please confirm the Jr suite is spacious and how much open space is there. i.e. Can you get a queen size blow up bed in the room. This description will help me determine how much open space there really is because pictures can be deceiving. I reserved a suite for open space so were not on top of each other in the room. Does the hotel serve free breakfast because the hotel says yes but some reviews stated there was no breakfast. I have not been disappointed in Hilton hotels but I have not stay with your hotel before so I look forward to hearing from you. A customer looking for spacious room and free breakfast for a fun one week visit to the New Orleans area. Thanks in advance. Again thanks
18 January 2016|
AnswerShow all 7 answers
Response from Rosa B | Reviewed this property |
The rooms are large. I would call directly to ask about the breakfast and explain your concern. I was in and out late and early so I did not have breakfast. The staff is o.k. but not outstanding. this is not a motel so... More
0
Votes
PreviousNext
123
Room Tips
"allow travel time from this location."
Read review
"Probably any room not on the 1st floor is quieter."
Read review
"Third floor is the most quiet, little traffic noise."
Read review
"Good place to stay when flying out or for casino."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing