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Hilton Garden Inn New Orleans Airport

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About
Location
Cleanliness
Service
Value
The Hilton Garden Inn New Orleans Airport is adjacent to the Pontchartrain Convention Center, next to Treasure Chest Casino, and approximately five miles from Louis Armstrong International Airport. A few amenities include a made to order hot breakfast, complimentary airport shuttle service, a state of the art fitness center, outdoor heated pool,with a whirlpool. The lobby lounge and restaurant offer nightly specials and in room dining along with a 24 hour lobby Pantry for sundry and other food items. The Hilton Garden Inn New Orleans Airport also offers valet laundry service, on-site laundry facilities, and complimentary airport transportation. Complimentary bus parking available. All rooms feature refrigerators, microwaves, Keurig coffeemakers, complimentary Wi-Fi, voicemail, irons/ironing boards,and hairdryers.The hotel overlooks Lake Pontchartrain and is about two miles from Esplanade Shopping Center and Rivertown museums and 12 miles from the French Quarter and downtown New Orleans.
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Property amenities
Pool
Restaurant
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Free Parking
Room Service
Free High Speed Internet (WiFi)
Wheelchair Access
Airport Transportation
Public Wifi
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Outdoor pool
Bar/Lounge
Dry Cleaning
Hot Tub
Golf Course
Self-Serve Laundry
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Room features
Non-Smoking Rooms
Air Conditioning
Microwave
Refrigerator in room
Suites
Family Rooms
Accessible rooms
Good to know
HOTEL STYLE
Quiet
Safe
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Double Points, Every Stay
Hotel deals
Location
Full view
45Car recommended
Grade: 45 out of 100
17Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Reviews (856)
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852 results
Traveller rating
333
218
146
89
66
Traveller type
Time of year
LanguageEnglish
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333
218
146
89
66
Show reviews that mention
All reviews lake pontchartrain new orleans treasure chest casino convention center room was clean staff was friendly front desk staff french quarter business trip free shuttle nice stay hgi airport williams downtown cruise proximity
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1 - 5 of 852 reviews
Reviewed 1 week ago

Our stay at the hotel was extremely nice. They were able to accommodate our whole group and roomed us near each other. The whole hotel is very clean. Bed and pillows were slightly below expected. We had stayed in another Hilton Garden and bedding was...More

Review collected in partnership with Hilton Garden Inn
Date of stay: December 2018
Thank kjistre
Response from 00gc, General Manager at Hilton Garden Inn New Orleans AirportResponded 1 week ago

Thank you for sharing your review of the Hilton Garden Inn New Orleans Airport. It is good to read you liked our courteous associates and that our well-maintained property made your stay more comfortable. However, we regret not meeting some of your expectations in regard...More

Hotel's Favourite
Reviewed 4 November 2018

Stayed here during the VooDoo Festival and was very impressed. I always stay in Hilton hotels when I travel and this one totally delivered. The rooms were so comfortable and clean and the staff was amazing! The lady who checked us in was especially impressive....More

Date of stay: October 2018
Thank tedlong29
Response from 00gc, General Manager at Hilton Garden Inn New Orleans AirportResponded 4 November 2018

Thank you for your loyalty towards our brand and for choosing to stay at Hilton Garden Inn New Orleans Airport during the VooDoo Fest. We are delighted you found our location perfect for everything you wanted to do and that you were impressed by our...More

Reviewed 1 week ago

I have stayed at this property before and the service was much better. There was something wrong with shower and water was everywhere this time - the staff in dining are are lackluster at best - food was worse than the service. And BUGS in...More

Review collected in partnership with Hilton Garden Inn
Date of stay: November 2018
Thank Roving49232755711
Response from 00gc, General Manager at Hilton Garden Inn New Orleans AirportResponded 1 week ago

We appreciate the evaluation of your stay, and we apologize for not being at our best while you were here. Your feedback will be used to help us improve our service to future guests. We hope you will choose us again as we would welcome...More

Reviewed 1 week ago

I stay here because I am active and it is next to Linear Trail Park. The breakfast cooked to order is fantastic and the service is exceptional. I will be staying here anytime I am in New Orleans. The hotel is located at the end...More

Review collected in partnership with Hilton Garden Inn
Date of stay: November 2018
Thank Trek59578908721
Response from 00gc, General Manager at Hilton Garden Inn New Orleans AirportResponded 1 week ago

Thank you for taking the time to review your stay at Hilton Garden Inn New Orleans Airport. We are delighted to know how much you enjoyed our breakfast offerings and the excellent service provided by our staff. We are also glad our location worked well...More

Reviewed 2 weeks ago

booked a regular king room and received a handicapped room with no counter space and almost zero shower water pressure. When I tried to change rooms staff basically told me I was out of luck. Cheapest Hilton Garden Inn in New Orleans.. You get what...More

Review collected in partnership with Hilton Garden Inn
Date of stay: November 2018
Thank Alexander P
Response from 00gc, General Manager at Hilton Garden Inn New Orleans AirportResponded 2 weeks ago

Alexander P, it seems we, unfortunately, fell short of your expectations during your recent stay. Please accept our apology for not meeting your room type request. We try very hard to honor all room requests but there are times when we simply don't have the...More

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Questions & Answers
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kimmy04
2 October 2017|
AnswerShow all 5 answers
Response from Robert70582 |
I don’t know about the 4am shuttle ride. However, the hotel is in a safe area and your car will be in a gated parking area. Perhaps a call to the hotel would be the best to find out about shuttle times. The telephone number... More
1
Vote
Deedra F
2 June 2016|
AnswerShow all 4 answers
Response from Calypsosmom | Reviewed this property |
There was no free breakfast when we were there. Also...if you plan on eating (dinner for us) there be sure you have a ton of time it took almost an hour for us to get our food and it was not very good.
0
Votes
sbT9238BI
Hello Hilton, I have reservation at your location in Jun a looking for a spacious room with the Jr suite. In reviewing the reviews I am getting conflicting information about the suite and the breakfast. Please confirm the Jr suite is spacious and how much open space is there. i.e. Can you get a queen size blow up bed in the room. This description will help me determine how much open space there really is because pictures can be deceiving. I reserved a suite for open space so were not on top of each other in the room. Does the hotel serve free breakfast because the hotel says yes but some reviews stated there was no breakfast. I have not been disappointed in Hilton hotels but I have not stay with your hotel before so I look forward to hearing from you. A customer looking for spacious room and free breakfast for a fun one week visit to the New Orleans area. Thanks in advance. Again thanks
18 January 2016|
AnswerShow all 7 answers
Response from Rosa B | Reviewed this property |
The rooms are large. I would call directly to ask about the breakfast and explain your concern. I was in and out late and early so I did not have breakfast. The staff is o.k. but not outstanding. this is not a motel so... More
0
Votes
Room Tips
"Rooms overlooking the pool can get noisy."
R8185AMrichardw
16 Oct 2018
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"The people in the room next to me played loud music with a lot of bass. Thank goodness we were only their..."
RaySr2014
18 Sep 2018
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"Upstairs was quiet."
Patricia1209
9 Aug 2018
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"This hotel is perfectly located near the airport"
simplyphillipbrown39
26 Jun 2018
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PRICE RANGE
US$102 - US$209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn new orleans airport hotel kennerhilton garden inn kennerhilton kennerkenner hilton garden inn
FORMERLY KNOWN AS
Hotel Kenner
LOCATION
United StatesLouisianaKenner
NUMBER OF ROOMS
122
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