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1) Bad customer service. Most staffs are nice and friendly, except one person name Kisha /Tisha (not sure her name). I wasn't even greet by this unfriendly receptionist. She was either watching basketball game on TV or just STARE at me during the check in....More
The problems with this hotel start right at the front door. You are welcomed by a grimy door with layers of gobbed on and now peeling paint. This is representative of our entire stay. We stayed two days.
-Broken Kitchen cabinet...More
Thank klinton d
Response from Latisha E, Manager at TownePlace Suites New Orleans MetairieResponded 4 April 2018
Thank you for your feedback. Our apologies for falling short of our standards and goals
We will soon undergo renovations.
Hope to see you again.
The hotel check in was smooth and easy. Unlike most hotels the main entrance is not huge, just a Welcome sign. The room is well laid out, with a full mini-kitchen (with oven)
so full meals could be prepared here. Plates, glasses and flatware are...More
This hotel has a large movie theater next door along with a whole shopping center within walking distance. Stayed here prior to our cruise out of New Orleans. The hotel is a little older but still nice. Free hot breakfast is included-eggs, waffles, breads the...More
We stayed here after the Sugar Bowl in New Orleans and chose to stay outside the city this night since we knew we would be out late and leaving early in the morning. The hotel room was clean and fit our needs. However this is...More
Response from Latisha E, Manager at TownePlace Suites New Orleans MetairieResponded 31 January 2018
Thank you for your review. We will soon undergo renovations.
We hope to have you back once completed.