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Sheraton West Des Moines Hotel

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1800 50th Street, West Des Moines, IA 50266
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (89)
Room & Suite (28)
Dining (11)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 10/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton West Des Moines Hotel
Updated 10/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 24 hotels in West Des Moines
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Located in the heart of West Des Moines, Iowa, Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. Enjoy our comfortable accommodations and helpful amenities like our complimentary airport shuttle, near top area destinations including Iowa Events Center.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Paid wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Hotel links
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suku34 wrote a review Nov 2020
Okoboji, Iowa133 contributions43 helpful votes
Hotel was in a good location close to the interstate. Hotel and rooms were outdated. Rooms were not dirty but didn’t necessarily feel clean staying there. Okay for one night but wouldn’t choose to stay there again. We were charged $10 and $5.99 on our credit card after the stay but told the CC was only for incidentals. Had to call to find out why we had charges. $10 was for parking which we were not told we had to pay to park. And $5.99 was wifi which we didn’t connect to. When we called, they resolved both issues but still a pain to deal with after your stay.
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Date of stay: November 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Brandon Danner, General Manager at Sheraton West Des Moines Hotel
Responded 12 Nov 2020
Good day suku34. We thank you for staying with us at the Sheraton West Des Moines. My apologies your stay was not the wonderful experience we want all our guests to encounter. Please know we take all our guest's feedback and ensure we address matters with the utmost urgency. In regards to the incidental charges you incurred, I apologize it was not explained upon check in. There should have been no surprises to any charges. I am glad our team was able to resolve the matter for you, but I will follow up with the hotel team to ensure charges are explained upon arrival. My apologies again, and I hope you will stay with us again in near future so we can demonstrate this is not typical service provided at our hotel.
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Ben wrote a review Oct 2020
2 contributions
This hotel has absolutely no regard for the safety of its staff and guests. Despite it being the policy of the hotel’s parent company (Marriott) that everyone must wear a mask in common spaces, guests walked around freely without them. Further, loud, wild, rambunctious children ran around the hotel (again, maskless). Additionally, members of the hotel staff did not wear masks as shown in the photo! Iowa is currently experiencing extremely high rates of the virus; this reckless abandon shown toward the health and safety of everyone is absolutely abhorrent. If you care about your health, and that of others around you, stay elsewhere!
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Date of stay: November 2020
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Bianca wrote a review Oct 2020
Springdale, Arkansas131 contributions37 helpful votes
All of the inconveniences experienced were Covid-19 related. Example, no housekeeping services, no breakfast or concierge club, etc. That said, Sheraton staff owns communicating these changes upon check in. Unfortunately, that was not done. I will say, the staff that I did encounter were friendly.
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Date of stay: October 2020Trip type: Travelled on business
1 Helpful vote
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MeagS2012 wrote a review Oct 2020
Saint Louis, Missouri152 contributions88 helpful votes
When we walked into the hotel we thought Wow, this looks like a nice hotel. That immediately changed when we walked into the room. There were brown questionable stains on all over the floor, stains on the walls, a stain on the bed spread, and the cups in the room were filthy. There was also a mask left in one of the dresser drawers.. This place is disgusting! I would NOT stay here again. We were also told there was no housekeeping. Just because there is no house keeping does not mean the hotel rooms should be dirty. Look elsewhere!
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Date of stay: October 2020Trip type: Travelled with family
2 Helpful votes
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george e wrote a review Jul 2020
3 contributions
When you walk into the hotel you will be very impressed, the first floor is stunning, unfortunately with Covid 19 it was totally empty. We were traveling with our dog so we had to make sure we stay at pet friendly hotels. We called ahead and checked, the Sheridan charged a $50.00 Pet cleaning fee (the highest fee we paid of all the major chains) plus my wife asked about their Covid 19 cleaning inspections. We decided the $50.00 fee plus the precautions she was told they take in sanitizing each room we would stay there. Needless to say we were sadly disappointed. The carpeting in the room (Room 233) was full of stains. The refrigerator had drinks left in it from a previous guest. I was very surprised to see 4 glasses in the room that did not have any type of seal around the top. The ceiling had a tile falling down . The bathroom needed some updating, the drain plug in the sink was broken off and the door on the vanity was badly scratched up. My wife went to the desk and asked what cleaning of the carpet is done between guests. Between guests the carpet is vacuumed. I would hate to see what they did pre Covid 19. There were less than 15 cars in the parking lot. If our room was representative of this hotel's cleanest rooms, I would hate to see if an unannounced bus of travelers showed up.
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Date of stay: July 2020
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PRICE RANGE
US$100 - US$179 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton west des moines, west des moines sheraton
LOCATION
United StatesIowaWest Des Moines
NUMBER OF ROOMS
285
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Frequently Asked Questions about Sheraton West Des Moines Hotel
Which popular attractions are close to Sheraton West Des Moines Hotel?
Nearby attractions include Clive Aquatic Center (1.0 km), Global Brew Tap House (0.1 km), and Valley West Uniforms (1.1 km).
What are some of the property amenities at Sheraton West Des Moines Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Sheraton West Des Moines Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton West Des Moines Hotel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sheraton West Des Moines Hotel?
Conveniently located restaurants include Mi Mexico Restaurant, Cracker Barrel, and Wobbly Boots Roadhouse BBQ.
Are there opportunities to exercise at Sheraton West Des Moines Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Sheraton West Des Moines Hotel have an airport shuttle?
Yes, Sheraton West Des Moines Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton West Des Moines Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton West Des Moines Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton West Des Moines Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Sheraton West Des Moines Hotel?
Many travellers enjoy visiting Living History Farms (1.7 km), Valley Junction (6.1 km), and Jordan House (5.4 km).