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About
#18 of 24 hotels in West Des Moines
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Discover yourself at the Sheraton West Des Moines Hotel. Close to Des Moines' popular destinations like the Downtown Farmers Market and Rocky Blank Park Zoo. Work up your appetite at our hotel's fitness center and dine at our hotel's restaurant. Enjoy gorgeous summer weather on our outdoor patio, featuring a sparkling pool. If relaxation is on the agenda, withdraw into the modern comfort of our spacious hotel rooms and suites with gorgeous city views. Whatever the reason for your trip, Sheraton West Des Moines Hotel is your home base here in Des Moines, Iowa.
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Property amenities
Paid public parking on-site
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Parking
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Picnic area
Shops
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Seating area
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mid-range
Languages Spoken
English
Location
47Car recommended
Grade: 47 out of 100
20Restaurantswithin 1 km
3Attractionswithin 1 km
Contact
1800 50th Street, West Des Moines, IA 50266
Getting there
Car HireSee all West Des Moines car hire
417Reviews1Q+A68Room tips
Reviews
Traveller rating
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- 45
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Josh T wrote a review Dec 2022
We left for breakfast on Sunday morning. When we got back there was a housekeeper in our room. She was throwing our stuff in the trash, all this was 2 hours before check out. I then went to check out and told the front desk what had happened and all they said was "I'll talk to the housekeeping supervisor." We will never be back it was very disappointing.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Owner at Sheraton West Des Moines Hotel
Responded 15 Dec 2022
Dear 187josht, I am so sorry to hear that your stay was interrupted by our express check-out service. Our staff strives to provide sincere hospitality and we clearly had a breakdown in communication regarding your departure. Please accept my apology for the error as this is not a common occurrence. Sincere feedback like yours encourages improvement for future stays; for this reason, I hope you will reconsider visiting us again. Sincerely, Sedi Halvorson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in was relatively easy. Tried to upgrade the room but was told the entire hotel was booked. As for the room, outdated. The shower/tub wasn’t clean with a blueish residue along corners. The shower had zero pressure and you had to hold the handle down all the way and hold it for the toilet to flush. Went to the hotel bar/restaurant. We sat at the bar and had not seen a bartender or server for about 20 minutes. Numerous people had called the front desk to inquire as by this time, there was about 10 people waiting. They only had 1 person working the bar for a hotel that was entirely booked (on a weekend). When we finally got our drinks we waited another 30 minutes after finishing for the bartender to be present and we had to ask for another. There was also overflowing trash cans in common areas. We left shortly after. Their place is horribly staffed and managed. Would not return.…
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Owner at Sheraton West Des Moines Hotel
Responded 10 Oct 2022
Dear addison09, I was terribly sorry to hear of the issues you experienced while staying with us; please forgive us. I appreciate you sharing your experience as it allows us to monitor and improve future stays. For this reason, we hope to welcome you back, so you can experience the high-quality accommodations and service you have come to expect from us. Sincerely, Brad Swales General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel for a wedding and had an incredible time. The hotel was very accommodating to all the guests and went above expectations. The gym is nice as spacious along with several restaurants that are walking distance. The common area is an excellent area to interact with other guests. It was also an easy drive to the airport as a quick trip to downtown.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Owner at Sheraton West Des Moines Hotel
Responded 16 Sep 2022
Dear NSecondDegree, We are incredibly grateful you took the time to leave this glowing review! We are so glad to hear that our dedicated team exceeded your expectations and made for a memorable stay! It was a pleasure to host you; we hope you will find a reason to visit us again soon. Best, Brad Swales General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've stayed at this location several times & every time I wonder why. The rooms are clean and "fine". Although the TV is likely one of the smallest I've seen in a hotel in 10 years. The upholstered chairs in the lobby restaurant are all stained and dingy. The breakfast buffet is about as good as a Comfort Inn yet it costs $16.00. Ridiculous! The staff is attentive and professional. The lobby bar has a decent selection but food options are paltry. I would expect more from a full-service Sheraton Hotel.
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Date of stay: July 2022Trip type: Travelled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Owner at Sheraton West Des Moines Hotel
Responded 28 Jul 2022
Dear Thomas S, Thank you for staying with us once again and sharing your experience. I am sorry to see that your stay was only average as our goal is to exceed our guests’ expectations. Your review, which highlights our successes and areas for improvement, is welcomed as they foster change for the better. Thank you for taking the time to share your review and being our valued guest. We hope to WOW you on a return trip to our area. Sincerely, Brad Swales General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms not clean, guest service didn’t clean room, no towels or soap, towels soap not replenished on first or second day, called to remind them it needed cleaned and was told they are not cleaning when people are staying in the room. I reminded them we were gone since 10am returned at 4 the response was they won’t clean till we leave. This motel is absolutely a mess.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Old and outdated.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Owner at Sheraton West Des Moines Hotel
Responded 10 Jul 2022
Dear John C, I'm very sorry that you did not enjoy your stay and that our current housekeeping procedures did not meet your expectations. Additionally, I am sorry to hear that this was not properly communicated to you upon your arrival or during the reservation process. We value your loyalty and hope we can welcome you again for a more pleasurable experience and impression. Thank you for choosing our hotel and leaving us valuable feedback. Sincerely, Brad Swales General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On recent road trip stayed here for the night and it was a pleasant surprise. Convenient to I-35 and local restaurants, the hotel was nice with spacious rooms and comfortable beds. My only complaint was bathroom was a bit on the small size and dated and the hot water ran out very quickly. However, the staff were super friendly and accommodating.
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Owner at Sheraton West Des Moines Hotel
Responded 3 Jun 2022
Dear DuaneP241, I'm glad that our location and service helped make for a nice trip. All of your feedback, including areas for improvement, is appreciated as they help us serve our guests better. Should your travels bring you back to the area I hope we are your first choice for lodging. Best, Brandon Danner General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Nice hotel, Nice staff, Nice location, but not so clean. The bed was large and comfortable, bathroom was mostly clean. There were human nail clippings on the floor. There was left over food on night stands. Most of the furniture had nasty stains on them. There was a large college event the weekend we visited. They had to turn the rooms very quickly, and cleanliness standards were poor. Also old tub still in bathroom rather then a shower.
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Date of stay: April 2022Trip type: Travelled on business
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Owner at Sheraton West Des Moines Hotel
Responded 19 May 2022
Dear Urbane_Traveler_Bob, It is great to hear that our nice hotel, staff, and location were the highlights of your stay, however, we regret that we did not exceed your expectations this trip. The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Brandon Danner General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
adventuretravelernc wrote a review Nov 2021
Raleigh, North Carolina322 contributions253 helpful votes
It was a 1 night stay while passing through Des Moines. We almost always have good experiences with Sheratons, but this stay was just off. We had to switch rooms 2 times due to odor in the rooms, and even the 3rd room wasn't "fresh smelling." Cleanliness was definitely an issue. Staff were OK. They weren't rude or unprofessional, but didn't exude the typical warmth that we expect at hotels of this caliber. Hotel does have plenty of free surface parking and the location is convenient right off I-35.
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Date of stay: September 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Owner at Sheraton West Des Moines Hotel
Responded 11 Nov 2021
Dear adventuretravelernc, I sincerely apologize that we didn't meet your expectations and that you detected an odor. Additionally, I regret that your accommodations were not met with our excellence in housekeeping service. Thank you for providing us some feedback to work with and learn from. The experience of our guests is of the utmost importance to us and your comments help us improve and become a better hotel. We hope you will consider a return stay in the future as we would love to provide you a better stay. Sincerely, Brandon Danner General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We’ve stayed in this hotel before without any troubles; however, this last time was so bad. We were having issues with the sink/tub not draining and the toilet made a CONSTANT flushing noise. We thought there was an indoor heated pool and it was DEFINITELY not heated. It was freezing - which we were definitely disappointed about. Our sheets even came with this HUGE yellow stain on it. We definitely won’t be staying there again.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Owner at Sheraton West Des Moines Hotel
Responded 13 Oct 2021
Dear Jenny H, Thank you for taking the time to review our hotel. I'm very sorry that your recent stay did not mirror your previous experience. The details definitely do make a trip and we regret we missed the mark. We apologize that the toilet made a constant noise and for the condition of your linens. Some stains can remain post laundering but we should have caught it in our quality control. I will present your review to my team so we may address your observations and find solutions to improve in the areas that were not satisfactory. Once again, on behalf of our entire team - I offer our apologies. We hope to have the opportunity to welcome you with the stay you’ve come to expect and deserve. Sincerely, Brandon Danner General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The bed was comfortable and the staff were very friendly. The location is also convenient. However, there were a couple of downsides. The rooms do not have refrigerators (which is minor, but inconvenient when you have food leftovers that you'd like to keep). The major downside is that when we went (late September 2021) the facility had not been converted over to heating, and so the room was absolutely freezing! I have never stayed in a hotel which had an HVAC system like an industrial building which has to be switched between cooling and heating - every other hotel has individual heating and cooling in each room. If you go here mid-winter or mid-summer it would likely be fine, but in spring or fall you could be caught either being really hot or really cold in your room.
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Date of stay: September 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Owner at Sheraton West Des Moines Hotel
Responded 27 Sep 2021
Dear jamieb906, We are so glad that you found our rooms comfortable and our staff friendly. I'm very sorry that you had issues with temperature control during your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Sincerely, Brandon Danner General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$115 - US$178 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton west des moines, west des moines sheraton
LOCATION
United StatesIowaWest Des Moines
NUMBER OF ROOMS
283
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Claim Your ListingSHERATON WEST DES MOINES HOTEL - Prices & Reviews (IA)
Frequently Asked Questions about Sheraton West Des Moines Hotel
Which popular attractions are close to Sheraton West Des Moines Hotel?
Nearby attractions include Clive Aquatic Center (1.1 km), Global Brew Tap House (0.2 km), and Valley West Uniforms (1.0 km).
What are some of the property amenities at Sheraton West Des Moines Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton West Des Moines Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Sheraton West Des Moines Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton West Des Moines Hotel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sheraton West Des Moines Hotel?
Conveniently located restaurants include Cracker Barrel, Mi Mexico Restaurant, and Jason's Deli.
Are there opportunities to exercise at Sheraton West Des Moines Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton West Des Moines Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton West Des Moines Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton West Des Moines Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Sheraton West Des Moines Hotel?
Many travellers enjoy visiting Valley Junction (6.0 km), Living History Farms (1.8 km), and Jordan House (5.3 km).