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About
#8 of 24 hotels in West Des Moines
Location
Cleanliness
Service
Value
The finest of West Des Moines, Iowa hotels, West Des Moines Marriott is ideally located for business or leisure travel and is just 8 miles to downtown and 1 mile to Jordan Creek Town Center. We're close to businesses including Wells Fargo, Marsh, ATHENE, Farm Bureau and Mercy West Medical Center, and we're near Wells Fargo Arena and various entertainment venues, and we offer proximity to Des Moines International Airport. Complimentary shuttle service to the airport (12 miles) is available 7am-11pm daily. This West Des Moines hotel off I-80 offers 219 rooms including 38 suites with WIRELESS Internet and 37" flat screen TVs. Enjoy delectable cuisine at Two Rivers Grille or unwind with cocktails and conversation at Two Rivers Lounge.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Business Centre with Internet Access
Parking
Paid wifi
Indoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Free shuttle or taxi services
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Location
Contact
1250 Jordan Creek Parkway, West Des Moines, IA 50266
Getting there
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453Reviews2Q+A63Room tips
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Rooms are clean, staff was fine, shuttle service is provided. Freddy the driver was very accommodating and always on time. They don’t have breakfast included unless you are a member. There isn’t too much around food wise. There is a mc Donald’s and a cafe walking distance. Second time staying here. Lots of business people seem to stay here.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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This is the nicest Marriott ever! The guy checking us in was so so nice and made us feel so welcome! It was so welcoming! We almost stayed downtown at another brand bc my mom had points but they were terribly rude and didn’t have parking for us. As soon as weak parked we knew it would be a lovely stay and we were right! My husband is a Bon boy elite member and they treated us like queens! Thank you so much! I will stay there every time! My husband stays there all the time for work and he loves it!
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from WDM Marriott, Guest Services / Front Office at West Des Moines Marriott
Responded 2 weeks ago
Sara N, Thank you so much for the great review. We appreciate you and hope to see you next time your in West Des Moines!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It’s like the staff at this hotel doesn’t want guests and they are completely put out by anyone walking through their precious revolving door. On multiple occasions hotel staff was more than rude, they were outright disrespectful. I will never stay here again.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from WDM Marriott, Guest Services / Front Office at West Des Moines Marriott
Responded 10 Apr 2022
Dear ryanorfarrah, I am sorry to hear your stay wasn't up to standard. I have passed along your comments to the hotel leadership team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband, my son and myself booked a king suite for a weekend. The room was nice and fairly clean. Unfortunately, we intended to book the room assuming it had a pull out couch. It does not. Additionally breakfast is not offered included and the website says you have TO PAY FOR WIFI!! We also paid to get M club access just to find out it was closed on the weekends. If I had it to do again I would have happily stayed elsewhere
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Date of stay: April 2022Trip type: Travelled with family
Room Tip: Avoid the weekends if you actually want to enjoy all the amenities
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from WDM Marriott, Guest Services / Front Office at West Des Moines Marriott
Responded 9 Apr 2022
Dear Laura W, I have passed along your comments to the hotel leadership team and apologize for any inconvenience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for volleyball tournament and overall was a good stay, but did not meet the quality that should of received. Room was across from the pool area and was very quiet from the outside traffic and clean, along with the rest of hotel. The bathroom wall is very thin and one on the bed can hear the full symphony of whatever is taking place in the bathroom... The fitness center and pool area was clean, but had a lacking of towels on hand. The room had sufficient supplies (towels, coffee, soap), but was minimal, especially for a higher brand hotel. I mean, most budget hotels have at least 3 huge towels in a single bed room, instead of the 2 that were stocked. Main issue was at the dining area one night. Wife and I ordered supper and after the server saw that my wife was 8 months pregnant and she would not be drinking, lost all interest in us. After we received our food never saw the server, which would of gained an additional beer being ordered (by me). Another server brought us our check, and I paid at the bar leaving a $9 tip on a $38 dollar tab, and did not receive any eye contact, yet alone a thank you when I received my change from our server. Overall just left the feeling that since we were not big spenders at the bar/dining area, did not deserve great customer service. The rest of the staff were friendly and accommodating. Overall a good stay with a clean facility, but feels that should of been a little more quality for the brand of hotel.…
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Date of stay: March 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ashley Reuter, Guest Services / Front Office at West Des Moines Marriott
Responded 4 Apr 2022
Thank you for your review. I have shared your comments with the hotel team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at this hotel for the first time for a two day conference. I was very impressed with the hotel. It is beautiful in the lobby, tasteful conference room and gorgeous room. I do paper work so the work space in the room was nice and the couch was a really nice touch. The hotel has a restaurant that serves breakfast and supper. I ate at the restaurant for supper and it was delicious. I plan on going back to the conference next year and look forward to staying at the hotel.
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Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ashley Reuter, Guest Services / Front Office at West Des Moines Marriott
Responded 19 Nov 2021
Thank you for your review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for a conference I was attending. The rooms were nice, the main complaint was that only one serving of regular coffee was provided in the room, beyond that you need to go downstairs and pay, or drink decaf. The bathroom shower had a nice linear drain and good pressure. The room was quiet even with strong winds outside. Conference facilities were adequate, if not conveniently arranged. Several problems with AV during the conference required calling in staff to repair, which was prompt, but still disruptive. Would stay again for another conference, but would not choose for travel, numerous other Marriott properties with breakfast close by.
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Date of stay: November 2021Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from WDM Marriott, Guest Services / Front Office at West Des Moines Marriott
Responded 17 Nov 2021
Thank you for your review. I have passed along your comments to the hotel team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at this property last night. It's has an upscale look; lobby and rooms are nicely decorated. But it really had nothing to recommend it over the nearby Springhill Suites or other lower priced hotel chains. Restaurant & bar ... not open. Shuttle ... not available. Concierge Room (now the M Club) ... open but only providing bottled water and soda. This morning they were out of coffee. We walked to the nearby McDonald's for coffee.
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Date of stay: October 2021Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from WDM Marriott, Guest Services / Front Office at West Des Moines Marriott
Responded 20 Oct 2021
I am so sorry to hear about your experience at the West Des Moines Marriott. White some things are not quiet back to full functioning at the hotel, we apologize for any miscommunication. I have passed along your comments to the proper hotel team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upgraded to lovely suite due to Bonvoy Elite status. Room service dinner and lounge breakfast were excellent. Green Chile Quesadillas were excellent as was the Italian salad and the flatbread. Hospitable staff. Would return if in the area.
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Date of stay: August 2021
Location
Service
Sleep Quality
Room Tip: Higher Floor is Quieter
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from WDM Marriott, Guest Services / Front Office at West Des Moines Marriott
Responded 24 Aug 2021
Thank you for the review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was a breath of fresh air for us! We have been traveling a lot lately and this hotel was by far the cleanest we have stayed in in months!! Staff was friendly as well! We would definitely stay here again!!! We usually stay on the other side of Jordan Creek mall so this hotel was bit further from the things we usually do while there but was no big deal!
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Date of stay: August 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from WDM Marriott, Guest Services / Front Office at West Des Moines Marriott
Responded 10 Aug 2021
Thank you for your review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$165 - US$221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott west des moines hotel west des moines, west des moines marriott
LOCATION
United StatesIowaWest Des Moines
NUMBER OF ROOMS
219
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Claim Your ListingWEST DES MOINES MARRIOTT - Updated 2023 Prices & Hotel Reviews (IA)
Frequently Asked Questions about West Des Moines Marriott
Which popular attractions are close to West Des Moines Marriott?
Nearby attractions include Saint Francis of Assisi Catholic Church (0.7 km).
What are some of the property amenities at West Des Moines Marriott?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at West Des Moines Marriott?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at West Des Moines Marriott?
Yes, free parking is available to guests.
What are some restaurants close to West Des Moines Marriott?
Conveniently located restaurants include Perkins Restaurant & Bakery, Culver's, and Pickerman's Soup & Sandwich.
Are there opportunities to exercise at West Des Moines Marriott?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does West Des Moines Marriott have airport transportation?
Yes, West Des Moines Marriott offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at West Des Moines Marriott?
Yes, dry cleaning and laundry service are offered to guests.
Does West Des Moines Marriott offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to West Des Moines Marriott?
Many travellers enjoy visiting Living History Farms (4.3 km) and Jordan House (7.1 km).
Is West Des Moines Marriott accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.