About

3.0

#22 of 24 hotels in West Des Moines

Location

Cleanliness

Service

Value

The motel is centrally located in West Des Moines with easy access to US 80. The shopping center and restaurants are just 10 minutes away. Deluxe modern guest rooms with micro fridge available for a nominal fee, limited supply. WIFI available for a fee.

Suggest edits to improve what we show.Improve this listing

Property amenities

Free parking

Free internet

Outdoor pool

Vending machine

Golf course

Pets Allowed ( Dog / Pet Friendly )

Non-smoking hotel

Sun terrace

Parking

Wifi

24-hour front desk

Self-serve laundry

Room features

Air conditioning

Housekeeping

Kitchenette

Room types

Non-smoking rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Budget

Location

Contact

7655 Office Plaza Dr N, West Des Moines, IA 50266-2321

Getting there

Des Moines Airport14 kmSee all flights

Car HireSee all West Des Moines car hire

See all nearby hotels

Nearby restaurants

Perkins Restaurant & Bakery

Pickerman's Soup & Sandwich

See all nearby restaurants

Nearby attractions

Saint Francis of Assisi Catholic Church

1 review

11 minPoints of Interest & Landmarks

See all nearby attractions

132Reviews2Q+A26Room tips

Reviews

Write a review

Sort by:

Most Recent

Tigerpaw51 wrote a review Sep 2022

1 contribution

DO NOT STAY AT MOTEL 6 in West Des Moines, IA

First of all, the staff are extremely rude! Secondly, I had to literally hold the phone together for it to work. They had no extras & said there was nothing they could do til the following Tuesday & we were there from Wednesday to a Friday. Do not spend your hard earned money at this place!

Date of stay: September 2022Trip type: Travelled solo

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Share

Response from Brand Experience Team, Other at Motel 6 Des Moines West

Responded 14 Sep 2022

We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

lauracQ8616LY wrote a review Jun 2022

Chardon2 contributions

Dirty under beds, refused to clean.

After checking in we discovered that under the beds was filthy. i asked the front desk to have them cleaned because we were traveling with a dog and he hadn't tried to eat something from under one of the beds. He said it would take awhile. We went to di ner. After 1 1/2 hours, we returned. The room had not be cleaned. I asked again and was told to give them 30-45 minutes. After 45 minutes, we brought our things to the front desk and explained that the room was unacceptable. we were leaving and I wanted a refund. The refund was refused. We left anyway.

Date of stay: June 2022Trip type: Travelled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Share

Rae wrote a review Jun 2022

286 contributions52 helpful votes

+1

Dirty sheets but cheap stay

The sheets had stains, there was hair on the bed and I the towels, there was a dog next door that kept barking. The entire room smelled like smoke. And The receptionist was dismissive and rude. But….it was cheap!!! So…you get what you get I guess. Cheap and last minute! So not bad for a weary traveller.

Date of stay: June 2022Trip type: Travelled solo

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Share

brettstockdill wrote a review Jul 2020

Chicago, Illinois3 contributions6 helpful votes

Dying of COVID-19 is not a joke.

Our room was clean and adequate. The front desk clerk was very friendly and thoughtful. However, the front desk clerk was not wearing a face mask and the plexiglass shield did not extend over the entire counter, and the clerk was within two feet of my face. This puts me--and thus my entire family--at risk for COVID infection. While the owner has taken some COVID precautions (e.g., no communal coffee in the lobby), not requiring staff to wear face masks demonstrates a lack of concern for public health. Given that approximately 150,000 people have died of COVID-19 in the US alone, this is concerning. We we will choose another hotel to stay in in the future until the owners make substantive changes to their policies and practices. Also, we are not Democrats--COVID-19 does not discriminate on the basis of political affiliation.…

Date of stay: July 2020

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

1 Repost

Helpful

Share

Response from Lilith V, Other at Motel 6 Des Moines West

Responded 29 Jul 2020

Hi Brett, We’re very sorry to hear your expectations weren’t met. COVID-19 has placed constraints on our services; however, we are working hard to overcome these challenges. We hope for the opportunity to improve your experience with us. Please visit again.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AmandaDBullard wrote a review Jun 2020

West Des Moines, Iowa9 contributions1 helpful vote

Has gone downhill

I have stayed here many times. I have always appreciated the low price for a decent room. This time different. Room smelled strongly of cigarette smoke despite being a nonsmoking room. Around 2am I was awakened by the next door neighbors having sex loudly which continued for a coulpe hours. Then at 6am I woke up to the smell of pot and a guy in the hallway ba going on a door demanding to be let in. The quality of the place has taken a nosedive. It's too bad.

Date of stay: May 2020Trip type: Travelled solo

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Share

Response from Lilith V, Other at Motel 6 Des Moines West

Responded 2 Jun 2020

Hi Amanda, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Opal wrote a review Sep 2019

1 contribution

West Des Moines, IA, Motel 6 was a nightmare.

My husband and I booked a room at the West Des Moines, IA, Motel 6. I stayed in Room 137 from Sept 8th , 2019, until the morning of Sept 19th,2019. We were in Des Moines for a funeral and family events due to his mother’s death. I stayed in the room alone because my husband spent his time with his grieving father. The morning after our arrival (Sept 9th) I noticed several bites on my left leg in the knee area but I wrote it off as a spider or mosquito. This was the day of the viewing at the funeral home so I didn’t think about the bites much. The morning of Sept 10th I found more bites. This time they were on the inside of the left foot. I didn’t think about it that day either because it was the day of the funeral. The morning of Tuesday, Sept 11th I had numerous bites on my right leg, from the ankle to the knee, and I was itching like crazy on both legs. By Sept 12thI had several bites at the base of my hairline along the back of my neck. I was trying to figure out where the bites were coming from at this point. On Thursday, Sept 13th, a family member, who is a nurse, looked at my legs and said they were fleabites. I told her that I had been noticing small black “specks” when I showered at the motel and on the bed linen but hadn’t put it together. I went to the store and purchased flea and tic spray for carpets and sprayed the entire motel room. On Sept 14th I planned to speak with “Yvonne” at the front desk about the problem but didn’t because she told me it was “housekeeper appreciation day” and I thought it would be inappropriate to make a complaint due to the special event. I returned to the front desk and met with Yvonne the next day. I told Yvonne about the problem with the flea infestation in Room 137 and how I had sprayed the room. I offered to show her my legs but she dismissed this by saying she believed me and didn’t need to look at the bites. I also told her that the refrigerator had frozen all our food completely solid and that the air conditioner was making loud, rattling noises that she may want to have looked at by maintenance. Lastly, I told her that housekeeping had been to our room only once since our check-in on Sept 8th and that this hadn’t included a change of linen. Yvonne said that she would talk to maintenance about the a/c and the refrigerator, and would have housekeeping clean my room that afternoon if I would let her know when I left the room. I asked her to have housekeeping clean the floors, especially under the beds and change all the linens. That afternoon I notified Yvonne when I left the room for the rest of the day (it was somewhere around noon when I let her know and when I left). Upon return, nothing had been done by housekeeping. Again on Sept 16th and 17th nothing was done by housekeeping in my room. I met with Yvonne again and she was surprised, saying she had left the housekeeper “Patricia” a hand-written note to clean my room. Yvonne said she would again contact housekeeping and have my room cleaned but again nothing. Sept 18th I let Yvonne know that nothing had been cleaned and she said she would have the general manager, “Lyle”, call me. I gave Yvonne my cell phone number. I was away from the motel from early morning until late but had my cell phone with me in anticipation of Lyle’s call. Lyle did not call. I left the motel very early the morning of Sept 19th to fly home. In summary: •All of our food froze in the refrigerator and even after talking with the front desk, nothing was done to resolve the problem. •I was bit numerous times on both legs and the back of my neck by fleas, which didn’t stop occurring until I sprayed the motel room. Even after talking to the front desk, nothing was done to resolve the problem. •For the 10 nights I stayed in Room 137, the linen was never changed. Even after talking to the front desk, nothing was done. •For the 10 nights I stayed in Room 137, housekeeping emptied the garbage and brought clean towels one time (2 bath, 1 hand, 2 wash cloths, shower mat). I was responsible to go to the housekeeper cart and get towels and garbage bags and even toilet paper, and to rid the room of the garbage and dirty towels. Even after talking to the front desk, nothing was done. •I waited all day Sept 18th for a phone call from “Lyle” the general manager but received no call. The laundry room, hallways, and outside front of the building were filthy. It was apparent that the shelf the television sits on in Room 137 hadn't been cleaned in a very, very long time. Underneath the beds hadn't been swept and had dirt, debris, loose change and dust. There were spider webs in the bathroom around the door frame. The elevator was out of order the entire stay. In closing, it is apparent that the staff at the West Des Moines, IA, Motel 6 did not care that I had more than a dozen flea bites on my legs and neck. Nor did they care enough to do even the most minimum of tasks to accommodate my needs during the 10 days I was in Room 137. The one thing the staff at the West Des Moines, IA, Motel 6 did do is bill my credit card promptly. I still have red scars from where the bites on my legs and neck; I had to pay for fast food rather than eat the food I had brought with me to the motel, which was still in the refrigerator when I checked out; I was responsible for any cleaning that did occur in Room 137, including washing floors and counters after spraying for the fleas; I was responsible for replenishing my own supplies, including toilet paper; I had to pay to wash enough clothes to wear until I checked out to ensure they were not flea infested. Even given all these, once home all our clothes have to hang outside in sealed bags for a number of days before I wash/re-wash them. We will send our suits and dress clothes to the dry cleaners to be sure any fleas are gone. Given all this, I can only say that my stay at the West Des Moines, IA, Motel 6 was a nightmare. I returned home discouraged and scarred.…

Date of stay: September 2019

Location

Service

Sleep Quality

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Share

123 wrote a review Sep 2019

1 contribution

Motel 6

My room was dirty. Bathtub shower dirty with hair in tub. Cockroachs in room. Bed linens very thin and not comfortable. Hallways in building dirty with smashed food on stairs. A lot of paper and general dirt on carpets in hallway. Elevator broken and long trek through several hallways to get to room. Water in room lukewarm. Never did get hot

Date of stay: September 2019Trip type: Travelled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Share

Tammy C wrote a review Sep 2019

Clive, Iowa128 contributions31 helpful votes

You get what you pay for....

The room had a cheap rate but the stay was not that great. The elevator had previously been struck by lightening and was not repaired timely. It was out of order the four days I was in town. When I woe to check in and out, there wasn’t anymore at the front desk. I did not appreciate standing around to wait for service. The building is right next to the interstate and it’s very loud at night when trying to sleep

Date of stay: September 2019Trip type: Travelled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Share

Humulus123 wrote a review Aug 2019

Brooklyn, New York114 contributions63 helpful votes

No body on desk

I was staying 10 minutes on desk before manager come. Good price but bad service. The room was clean but hall and laundry were horrible. Not bed with location. A lot of space for parking, for example- we were on a long track, but had no problem to park it. Also we sow a pool in hotel, but didn't use it.

Date of stay: August 2019Trip type: Travelled on business

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Share

Response from 6Team, Team6 at Motel 6 Des Moines West

Responded 5 Sep 2019

Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Michael C wrote a review Jun 2019

Cabot, Arkansas221 contributions82 helpful votes

Last Minute Reservation during the Flooding Detour

Had to detour from Council Bluffs/I-29 to Des Moines. Booked this on the road for a late night check in. Motel 6 is what it is. Got a good rate on two rooms. The rooms were clean and basic. The property is sort of like a college dorm. You get a bed and bath. That's it. But, it was clean.

Date of stay: May 2019

Rooms

Service

Sleep Quality

Trip type: Travelled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Share

Response from 6Team, Brand Experience Team at Motel 6 Des Moines West

Responded 4 Jun 2019

Hi Traveler, . We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

PreviousNext