Staybridge Suites West Des Moines, an IHG Hotel
6905 Lake Drive, West Des Moines, IA 50266-2522
Lowest prices for your stay
US$126
Free cancellation until 26/03/23
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About
#16 of 24 hotels in West Des Moines
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Staybridge Suites West Des Moines Invites Guests to Rest Comfortably Ideally situated near I-80, Des Moines International Airport (DSM) and the Iowa Foundation for Medical Care, Staybridge Suites West Des Moines is an all-suite, upscale, extended stay hotel within close proximity to everything Des Moines has to offer. Long-term guests of our pet friendly Des Moines, Iowa hotel can enjoy all the comforts of home with easy access to shopping at Jordan Creek Town Center and live performances at the Des Moines Art Center. Special events at the Science Center of Iowa and Living History Farms are also less than ten miles away. Business travelers appreciate our extended stay West Des Moines accommodations near Hy-Line International, Wells Fargo and Briggs Corporation. In order to best meet the needs of our professional guests, over 950 sq. ft. of meeting space, a 24-hour business center and free, high-speed Internet access are provided on-site. During your stay, you can enjoy resting in one of our spacious suites with full-service kitchens, exercising in our well-equipped fitness center or relaxing in our indoor, swimming pool. You can start your day by visiting our complimentary breakfast buffet, and end your day by joining us for our community-oriented Social Monday - Wednesday. As you plan your next trip, check out our exceptional Des Moines, Iowa hotel rates and make your reservations with us today.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, Spanish
Location
Contact
6905 Lake Drive, West Des Moines, IA 50266-2522
Getting there
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200Reviews2Q+A31Room tips
Reviews
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Probably would have been a four or five star rating but for the front desk staff’s response to an issue I had. While showering I felt several things hit me in the head, and when I looked it was pieces of the ceiling falling down on me. When I went to check out, I brought the pieces with me along with a photograph of the ceiling. The guy at the front desk said, “Oh”. No, “I’m sorry”, no “wow”, no “gee whiz that’s odd”, Nothing but “oh.” Terrible customer service for anyone, much less so for a highest level member of their IHG Rewards program.
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Date of stay: November 2022Trip type: Travelled on business
Room Tip: Wear a hard hat in the shower. Closest food is three miles away.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Staybridge Suites West Des Moines, an IHG Hotel
Responded 26 Nov 2022
Hi wyobadger, Thank you for staying at our Staybridge Suites West Des Moines and for taking the time in sharing your feedback. We aim to give our guests an efficient stay in a place that feels fresh and focused only on the features and services you need; I am sorry we did not deliver this time. I shared your sentiments with our hotel management and trust that proper actions will be taken to avoid this from happening again. Until your next stop in the area, we look forward to hosting you again to redeem your confidence Sincerely, Grace L. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It has turned into a haven for transients, smelly and musty hallways. Stains on the carpet. Horrendous tattered couch. Half clean rooms. Dog barking next door. Cracks in ceiling in the restroom. Guest arguing. Spider on my pillow the next day. My husband and I gave the frail older gentleman our feedback however he DID NOT CARE!
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Staybridge Suites West Des Moines, an IHG Hotel
Responded 30 Jul 2022
Hi Greggmickee1, We appreciate your trust in choosing our hotel for your travel needs! We strive to create and deliver high-quality restful stays. I'm sorry to hear about the problems you ran into that prevented you from fully enjoying your visit. We are dedicated to giving our guest excellent service. I assure you that hotel management will give the issues you've brought up swift attention. I also sent you a private message to follow up and obtain more details. Hoping that you'll give us another chance to win you over! Best, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at this hotel on the night of Jan 16th 2022. Room was fine as expected, but the parking lot had not been cleared very well. The main driving area was snow packed, meanwhile the strip mall next door was clear down to the pavement. Didn't have it cleared by morning. Big oversight. There's also a lot of scary looking icicles hanging from the roof that could fall on cars or people walking. Also, one thing that's weird about the check in desk is there are chairs all around it and I thought I went in the wrong door because it looks like a bar. I don't get it. Who is going to be staying at the front desk so long they need a tall chair to set in? Hadn't stayed at a Staybridge in a while so I figured I'd check it out instead of the usual Holiday Inn Express. Might stay here again when it's not snowing.…
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Date of stay: January 2022Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Staybridge Suites West Des Moines, an IHG Hotel
Responded 7 Feb 2022
Hello Jeff S, Thank you for choosing to stay with us and for sharing your experience with the accommodation. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of the parking condition. I know that this can be upsetting especially when your trip was supposed to be a relaxing one. I have shared your comments to our hotel management to address this immediately and I am confident they will take steps so this doesn’t happen again. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. Sincerely, Jenilyn J. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I picked this place due to its proximity to the highway. The inside of the hotel is nice. They had a big breakfast selection and also movies at the front desk. The staff was friendly. I slept in the king size room. The bed was average. The room has everything you need to cook. Stove, refrigerator and dishes. The room is set up like a little studio apartment. I would have given the hotel a better rating if it weren’t for the thinness of the walls. You could hear everything going on. I could hear the people walking around above me. You could hear the tv going in the next room and people open and closing their doors. I am a lite sleeper and this was not a great choice for me. There is a gas station and Starbucks within 5 minutes drive.
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Date of stay: January 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Staybridge Suites West Des Moines, an IHG Hotel
Responded 26 Jan 2022
Hi Russell3939, I'm glad you provided a feedback. Thank you staying at our Staybridge Suites West Des Moines! We always wanted our guests to have a delightful stay, no matter what the purpose of the travel is. While I'm glad about your positive rating on our location, breakfast and staff service, I'm sorry to learn that your experience turned sour due to your disappointment with the walls and noise. I went ahead and shared your thoughts with the team so that necessary actions can be taken to promote improvement. I look forward to hosting you again for a chance to provide you with a much better experience. Cheers, June A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here a year ago driving thru midwest and for the second time a back door remains broken so anyone from the street can access all floors. Staff were never seated near the desk - need to call for them as they do not respond to doors opening/closing. When I reported the door was told the front door was typically left open at night and the broken door was a new complaint. I had reported the same door open last year. On top of that I saw a brown tiny dot on the sheets and UGH --- a bedbug. I sprayed the area down w disinfectant and checked out next day. Have had similar security issues with another Staybridge and will prob switch to Hilton rewards. Wish I had taken a photo.
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Date of stay: August 2021Trip type: Travelled on business
Value
Service
Sleep Quality
Room Tip: Top floor may be safer?
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from IHG Service, Owner at Staybridge Suites West Des Moines, an IHG Hotel
Responded 27 Sep 2021
Dear NorthChicagoCouple, Thank you for writing a review about your recent stay with us. I would like to address this with you further, but unfortunately, your account settings do not allow us to send you a Private Message. You are welcome to reach out to our Guest Relations Department via email at IHGService@ihg.com or you may send us a Private Message through TripAdvisor to IHGService including reference to your TripAdvisor Account Name, so we can follow up on your experience. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Unacceptable treatment of staff by general manager Brian. Highly recommend NOT staying at this hotel if he is still working there. Plenty of better options in town where management respects their employees and knows how to treat guests right. Don't bother.
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Date of stay: August 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Response from IHG Service, Owner at Staybridge Suites West Des Moines, an IHG Hotel
Responded 22 Dec 2021
Dear Stay60055211828, I appreciate you for sharing your review about your recent stay. I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the service of our management. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is a dirty and run down place. Mildew grout and cracked flooring. Paint chipping on furniture and worn out couch. Loud air conditioner and running water through tout the night from another unit made for a sleepless night. The kitchen utensils had dried egg on them.
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Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from IHG Service, Owner at Staybridge Suites West Des Moines, an IHG Hotel
Responded 16 Aug 2021
Dear Happydinertraveller, I appreciate you for sharing your review about your recent stay. I am very sorry that you did not experience an exemplary hotel stay because of the noisy room and cleanliness. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would give the Staybridge in Des Moines, Iowa a five star review! BARRY at the front desk is very welcoming and so beyond helpful! He was so cheerful and after a long day of driving it definitely made our day better! Room/overall hotel is very clean! Pool area is spotless! Definitely would recommend this hotel to anyone passing through. Also in a very nice area.
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Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I have stayed at other WDM hotels, but I keep coming back here. I think you get the most for your $$$ and it is a pretty nice property and in a good location and the noise is next to non existent. My only grievance is with IHG Hotels, which is the chain Staybridge belongs too. They suck compared to being a frequent traveler with Marriott or Hilton.
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Date of stay: December 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Heading home from a long trip and we had reservations at the hotel. We arrived at 9pm. With dog in tow. The gentleman at the desk seemed a little annoyed that he had to do something. The room itself was small. We had a hard time finding a spot for the dog bed due to the fact there wasn’t that much open floor space. There was a full size fridge and kitchen and the room was clean and the bed was comfortable.we would stay there again if the need arised
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from IHG Service, Owner at Staybridge Suites West Des Moines, an IHG Hotel
Responded 15 Nov 2020
Hello P3752TQgeorgee, Thank you for your stay and for taking the time to leave us feedback. I want all aspects of your visit to be pleasant, and I am sorry to learn that your check-in experience didn't go well. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visits with us. I hope to welcome you back! Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$131 - US$157 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
staybridge suites west des moines hotel west des moines
LOCATION
United StatesIowaWest Des Moines
NUMBER OF ROOMS
90
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Frequently Asked Questions about Staybridge Suites West Des Moines, an IHG Hotel
Which popular attractions are close to Staybridge Suites West Des Moines, an IHG Hotel?
Nearby attractions include Board & Brush Creative Studio (1.0 km) and Saint Francis of Assisi Catholic Church (1.2 km).
What are some of the property amenities at Staybridge Suites West Des Moines, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Staybridge Suites West Des Moines, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Staybridge Suites West Des Moines, an IHG Hotel?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Staybridge Suites West Des Moines, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Staybridge Suites West Des Moines, an IHG Hotel?
Conveniently located restaurants include Biaggi's Ristorante Italiano, Club Car Restaurant & Lounge, and Perkins Restaurant & Bakery.
Are there opportunities to exercise at Staybridge Suites West Des Moines, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Staybridge Suites West Des Moines, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Staybridge Suites West Des Moines, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Staybridge Suites West Des Moines, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Staybridge Suites West Des Moines, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.