Only there for one night, attending a wedding nearby. The hotel is beautiful and the staff was friendly and accommodating to us except one party in our group had requested an early check and they were the last ones to get their room. There is a very large lobby for meeting people, the beds are comfortable, the bathroom was large and clean. We enjoyed our stay very much.
This is a awesome hotel. Pool side room was perfect pool area was great. Everyone was very nice. The bar had a happy hour with a nice selection of cocktails. Great place for a mini getaway to relax we will return for sure.
The good: great location, close to shopping and great food, easy access from interstate, modern, easy checkin, spacious 2 room loft, robes, free drinks if a Preferred member, shuttle anywhere within 5 mile radius, breakfast delivered to room. The not so good: thin walls, cheaply decorated, pull out couch extremely uncomfortable, thin pillows. The definite positives: customer service focused, bartender went to kitchen to make hot chocolate when “hot chocolate with Baileys” was ordered. Excellent problem solving maintenance man on site as we dropped car key accidentally by the stairs in the room. Poor construction with unfinished carpeted stair leaves a gap for things to be lost if dropped. But this guy took off the door to the furnace room and found a crawl space to get under…
Stayed there twice in the past few months. I travel to DSM frequently and this is my new "go to". Staff are consistently welcoming and helpful. Breakfast, while not included is a fresh and high quality offering. Coffee is strong and good! Rooms are well designed.
This hotel is beautiful from the outside, even the lobby is pretty. The rooms werent as nice. Not very clean, our toilet was not leveled, so every time you sat down you fell forward. We were there for a wedding, told the bar tender we would pay for the groom and he ended up charging us for the whole wedding party. We were suppose to receive drink tickets from the front desk for prepaid drinks, we got them on the way out the door on SUNDAY (after all festivites were over). They were not staffed for brunch planned by wedding, could keep up on drinks and food. They had smoothies advertised all over the tables, we tried to order and they said they were too busy. we did finally get to order and then it never came. pretty disappointing place for the price we paid. as I…
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