Hotel Renovo
11167 Hickman Rd, Urbandale, IA 50322-3741
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US$159
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About
#2 of 13 hotels in Urbandale
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Value
Welcome to Hotel Renovo®, the Des Moines area's first 4.5-Star hotel. Renovo, a Latin word, means to refresh, relax, renew. Our modern farmhouse boutique hotel includes 102 guestrooms features include Carrera marble floor tile and vanities, glass barn shower doors, Beekman 1802 amenities, and modern farm artwork. Renovo's guestroom suites feature farmhouse kitchen sinks and wet bar, large flat panel TVs with state of the art technology, board room tables with executive chairs, and large seating areas to entertain. Long day? Join us for a drink in our full service bar and restaurant located in the lobby or stay in with available room service. All hotel guests have access to our 24-hour on-site fitness center featuring state of the art equipment. Heart of America Group introduced this brand to its portfolio in August 2015.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Free shuttle or taxi services
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Happy hour
Wine / champagne
Patio
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English
Location
47Car recommended
Grade: 47 out of 100
605Restaurantswithin 10 km
98Attractionswithin 10 km
11167 Hickman Rd, Urbandale, IA 50322-3741
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I travel for business. One of the pleasures I have come to enjoy is hotel breakfast. This may seem strange , this is one of the factors of why I use when deciding what hotel to book for my travel. Hotel Renovo does offer a breakfast for travelers and since I enjoy trying different hotel breakfasts, I booked this hotel for my business stay. I come to find out Hotel Renovo only serves breakfast on certain days. Something the fail to mention on their website or time of booking the hotel room. Now if you could care less about Hotel Renovo, then this review should not bother you. It seems a decent enough place to stay for $120 a night. I would not pay more than that for a room here. There are better options in Des Moines. I can also say, I will not be recommending this hotel to my fellow co-workers who also come into Des Moines for business. There are better options at the price point Hotel Renovo offers.…
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Date of stay: April 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lesley Von Tersch, Other at Hotel Renovo
Responded 27 Apr 2023
David—thank you for sharing your feedback regarding your recent stay at Hotel Renovo. We apologize for any confusion regarding breakfast service and the information on our website. We do provide breakfast service on select days and our front desk staff is trained to notify guests of the Machine Shed next door for breakfast, as well as a note with our hours included in each key packet. We understand the importance of a good breakfast for travelers and we will make sure to review our website information to ensure that it is clear and accurate. We appreciate your business and hope that you will give us another opportunity to provide you with a better experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you're looking for a stay that involves many, many children screaming and running through the halls at all hours, this is your dream destination! If you also want to listen to oblivious adults yelling up and down the hallways, maybe at their screaming children and maybe at each other, you are going to be in heaven. I don't want to sound like a curmudgeon who was looking for a silent retreat, as I can understand that children are sometimes noisy. But this was just out of control. It was impossible to relax in the room, sleep was disrupted, and no one seemed to care. And, if you're looking to perhaps distract yourself from all of the screaming and chaos, you might try to use the hotel's "free wifi" to stream something or listen to a podcast. You might try to do that, but the wifi is so bad as to be unusable. It was a nice distraction for a few minutes to watch the internet spinny thing going round and round as the wifi was supposedly connecting, and I was diverted for a few additional minutes as I tried to solve the mystery of the absent internet. But, ultimately, it was a lost cause. And it was back to listening to the screaming and yelling. The worst part is that I really wanted to like this hotel, as the aesthetic is quite nice. The lobby is warm and welcoming, and the staff was friendly. The room itself was nice as well, but the noise level was unbearable and quite ridiculous. They do make you sign a "code of conduct" form at check-in, but that doesn't seem to make much difference in the shenanigans that the guests get up to. Whatever. Overall, just a profound disappointment. Two recommendations, bring earplugs and plan to take a break from the internet. Do that, and you should be just fine.…
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lesley Von Tersch, Other at Hotel Renovo
Responded 7 Apr 2023
HI there, we sincerely apologize for your experience and we thank you for bringing it to our attention. Were you able to express your complaints to our front desk agent during your visit? Please know we will be using this feedback as a training tool with our staff. If you have any additional details or concerns please reach out to us at jkeaty@hoari,com.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed one night the first week of February on our road trip from Colorado to upper Wisconsin. Very clean with friendly staff. Used our AAA discount for an very reasonable nightly fee ! Easy on and off I 80 with a great restaurant right next door. Pool and workout room fully functional and clean ! Highly recommend !
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lesley Von Tersch, Other at Hotel Renovo
Responded 15 Feb 2023
Thank you so much for your amazing 5-star review of Renovo. If you're ever in the area we hope you stay with us again and we wish you safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Back on December 22th, we were traveling from Michigan to Denver with a scheduled stop at Urbandale, Elliot storm wasn’t planned in our trip, so we were hit by the extreme weather and impacted directly in our travel time… been part of a family of 4, with kid of 6 years old you can imagine how difficult and stressful could be our trip…. Luckily, when we arrived to the hotel, we were received by DINA at the front desk and she provided us an outstanding service, she was really kind to provide hot beverages and some snacks for the family since that day all restaurants around were closed, she showed empathy about our travel journey and was highly appreciated! Outstanding service!, nothing compares the relax in the pool after a long driving journey.
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Date of stay: December 2022
Location
Service
Sleep Quality
Room Tip: Quite floor and great beds with relaxing pillows.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lesley Von Tersch, Other at Hotel Renovo
Responded 10 Jan 2023
We are glad that you were able to stay safe by staying with us during the storm. We are also so happy to hear that Dina was able to provide such great service during your visit. Safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LightPacker311199 wrote a review Dec 2022
We were beyond excited to stay at this property for our daughters 12th birthday. We are a local family and knew friends who used the property for bdays. Well to say it was beyond ruined from the get go is an understatement. We purchased two loft suites on a Tuesday evening. My husband and I were waiting in the lobby for her friends to arrive. As we stand their greeting our friends the manager comes up to us and with a very blunt tone asks “will these children be supervised this evening?” And then proceeds to question us more. We couldn’t believe how she came up to ask us this. We hadn’t been there even 10 minutes. Then my daughter of age 9 skips three ft to the stairs and the manager yells “stop!” Right in front of me. My husband and I were completely shocked and perplexed on what we could possibly have done to be treated this way. Our suites were clean but worn. Broken chair, dirty rugs, etc. I will never recommend this property. It changed the entire dynamic of our night by how we were treated in the first 5 minutes of our stay. …
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Date of stay: November 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lesley Von Tersch, Other at Hotel Renovo
Responded 19 Dec 2022
Hello, we apologize that your stay for your daughters birthday was not up to our typical expectations. Thank you for taking the time to share the details of your experience with us. Your review will be shared with our executive team so that your concerns can be addressed with the rest of our team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We celebrated our grandson’s 5th birthday here with family. The pool area is spacious and we had 2 pool side rooms so we could walk right out to the pool area. The hotel was very clean and the staff was very pleasant. Beautiful hotel! Unfortunately there were 4 other families celebrating birthdays at that time, too, so the pool got very crowded and noisy (imagine a bunch of 9 year old girls!). We would stay here again but next time we’d maybe adjust our swim times to less crowded times such as early afternoon or morning.
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Date of stay: February 2022Trip type: Travelled with family
Room Tip: Weekend evenings will probably be full of families enjoying the pool area.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lesley Von Tersch, Other at Hotel Renovo
Responded 4 Mar 2022
We are so glad you enjoyed your stay with us. Thank you for choosing us to celebrate your grandson's 5th birthday. We hope to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is located a convenient area, right at Living History farm, great pubs and restaurants nearby should you want to eat elsewhere. However, we found the Machine Shed had wonderful food, especially their breakfast. We had 50 people gathered so Reona set up the banquet room, provided a TV to watch the big Iowa State game, let us flow outside to play Bocce and gather by a firepit, hang out at the lobby bar, and later provide a mic and speaker for some speeches. Rooms are attractive, the whole hotel a delight.
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Date of stay: September 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lesley Von Tersch, Other at Hotel Renovo
Responded 15 Sep 2021
Hello, we are thrilled to hear you enjoyed your experience with us at Hotel Renovo! We appreciate that choose to stay with us and we hope to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Highly disappointed with our stay at this supposed 4.5 star boutique hotel. We stayed in the Loft Suite & when you pay $200+/night one would expect a clean, well cared for room. List of issues: no soap dish in half bath downstairs, most of the vents in the suite needed cleaned, especially the one in the upstairs bathroom. The area rug was dirty & stained in the living area (pink stain under ottoman) & the entertainment center in the living area was cracked, chipped & missing a knob. No lamp in living room as pictured or other décor. There were holes below one of the pictures that need filled & painted in the living area. There were several pieces of tape on the wall in the living area that need to be removed. The shelves in the kitchen area were beat up, one of the jars was missing a lid. The walls need painted. The carpet on the stairs had what appeared to be a bleach stain & the carpet was worn out so bad in one spot on the landing that it was wearing through. The sliding barn door was dirty & in need of paint. Above the sliding barn door there is paint coming off. The sliding barn door for the closet had dirty fuzz hanging from it. The entertainment center in the bedroom was chipped. The upstairs bathroom wallpaper was dirty. The knob to the shower was loose & very low water pressure. We asked for towels one night prior to a shift change & never received them. The towels are not boutique hotel worthy, they were rough. Had it not been for Josh, who was working the night shift, we would have checked out the day we arrived. The hotel did credit us for one night of a 3 night stay but it really should have been more. After I complained, Cameron said he would send someone to clean the room. While the trash was emptied, the bed was made & towels were brought in, the dirty vents were not touched, still no soap dish downstairs, etc. Soundproofing would do this hotel a world of good too. I understand most hotel rooms will have wear & tear but this one is in need of a renovation!! I believe a quality control check is needed & the staff needs to assess which rooms need makeovers.…
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Date of stay: May 2021
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lesley Von Tersch, Other at Hotel Renovo
Responded 7 Jun 2021
Hello, thank you for providing us with all of this information. We take pride in our hotel and we want to make sure everything is consistently up to expectations. I have shared your feedback with our executive team to make the necessary changes going forward. Thank you for bringing this to our attention.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We come to Des Moines multiple times a year to visit family and made a quick trip down this past weekend. We have stayed in several hotels in the area over the past 4-5 years. We have found the one we will stay in from now on in Hotel Renovo! It was clean, beautifully decorated and the staff was very friendly and welcoming. I was there with my daughter, my son and his wife and young daughter and we all had the same feeling. The pool is huge and they also have a spa and fitness area. The staff were taking appropriate COVID precautions. It was overall a wonderful stay. Will definitely recommend it to our extended family who also visits the area and we will be back! Thank you Hotel Renovo!
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lesley Von Tersch, Other at Hotel Renovo
Responded 3 Nov 2020
Thank you for the very kinds words! It means a lot to us that you took the time to post your recommendation and we appreciate your patronage! We hope to see you all again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My Stay at Hotel Renovo was better than excellent. The staff was extremely quick & flexible to me having to find a place ASAP. Once in the hotel, the amenities & perks were fabulous. Upscale Dining, among other regular hotel necessities. High Quality all around. Not only did the staff respect privacy, but was always quick to ask if there was anything else I needed. Highly recommend for local, pass through travel & business travel alike. Thank you to the team at Hotel Renovo.
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Date of stay: September 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Michelle Sparkman, Other at Hotel Renovo
Responded 14 Sep 2020
It means a lot to us that you took the time to provide such an amazing review. We appreciate that you chose to stay with us and we look forward to seeing you again during your next stay with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$142 - US$178 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort suites at living history farms hotel urbandale, comfort suites urbandale, urbandale comfort suites
FORMERLY KNOWN AS
Comfort Suites at Living History Farms
LOCATION
United StatesIowaUrbandale
NUMBER OF ROOMS
102
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Frequently Asked Questions about Hotel Renovo
Which popular attractions are close to Hotel Renovo?
Nearby attractions include Breakout Games - Des Moines (3.4 km), Living History Farms (0.2 km), and Valley Junction (7.3 km).
What are some of the property amenities at Hotel Renovo?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Renovo?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Renovo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hotel Renovo?
Conveniently located restaurants include Mi Patria Ecuadorian Restaurant, Flying Mango, and Simon's J Benjamin's.
Are there opportunities to exercise at Hotel Renovo?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Hotel Renovo have an airport shuttle?
Yes, Hotel Renovo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Renovo have airport transportation?
Yes, Hotel Renovo offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Renovo?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Renovo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.