We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - Des Moines - Urbandale

Save
Share
3940 114th St, Urbandale, IA 50322-2068
Hotel direct offer!CLICK HERE TO SAVE UP TO 45% BY BOOKING DIRECT!
Hotels.com
Expedia
Booking.com
Agoda.com
eDreams
FindHotel
View all 9 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (42)
Room & Suite (32)
Dining (2)

About

#9 of 12 hotels in Urbandale
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Vending machine
Non-smoking hotel
Self-serve laundry
Room features
Air conditioning
Kitchenette
Microwave
Flatscreen TV
Complimentary toiletries
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Budget
Hotel links
Special Offer:CLICK HERE TO SAVE UP TO 45% BY BOOKING DIRECT!
152Reviews1Q+A33Room tips
Traveller rating
  • 64
  • 26
  • 18
  • 24
  • 20
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Lisa L wrote a review May 2022
Cambridge, Minnesota55 contributions16 helpful votes
I had called ahead to make sure our room would be available for a late arrival and was told it would as I reserved with a card. (I thought that was required but this all makes sense later). We arrived at 1045pm. There were people hanging out by the front door, drinking in the parking lot, and really making me question my choice of hotel. No one at the front desk. I picked up a phone and a lady said she was cleaning a room and would be down in 5 minutes. While I waited I could read the sheet of vacant and dirty rooms available on the counter. 27 to be exact. One had not been used since April 4th. It is May 13th now. Why hasn't that room bern cleaned in over a month. Im picturing a crime scene. Another guest arrived in the lobby minutes later she came down. She said the clientele is sketchy, housekeeping hadnt come to their room in 2 weeks and she was there to get more towels. 15 minutes later the front desk staff arrived. She now tells me they don't have my room available. I tell her to cancel my reservation we are going somewhere else, which we did. The only thing missing from our experience was law enforcement to address whatever was going on in the parking lot. It's obvious this hotel needs management and staff. It needs help. Pay the extra and stay with a better chain hotel. We did.
Read more
Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from ESA GM, General Manager at Extended Stay America - Des Moines - Urbandale
Responded 16 May 2022
Lisa, thank you for being our guest. We are disheartened to know that you did not stay at our hotel, and please accept our apologies for the issue you had with the incident in the parking area and with the cleanliness of our accommodations. Your feedback has been shared with the respective individuals, and we are reviewing this to ensure such an occurrence does not happen again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Floyd P wrote a review Mar 2022
6 contributions
+1
Me and my girl came in and stayed on and off for a couple weeks till our house was repaired and we enjoyed our stay! Housekeeping lady Jennifer was so helpful and our room was very clean and smelled fresher and cleaned my girl adored her and we are thankful we found a hotel that is nice and clean and we will be back . Spotless type of clean . My girl always left a tip thanks Jennifer
Read more
Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Karly W wrote a review Mar 2022
1 contribution
My fiance, our son, and myself stayed at this location since it is so close to my mom! The Hotel's Manager, Kristy was absolutely amazing to us and gave us a GREAT deal. Not only was the property up kept, but the rooms were too. This is one of the cleanest properties I have encountered in quite some time.
Read more
Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from ESA GM, General Manager at Extended Stay America - Des Moines - Urbandale
Responded 17 Mar 2022
Karl, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and found your suite comfortable. Also, it is great to know that our associates made your stay more comfortable. Making our guests feel at home is what we love to do, and we will enjoy passing along your kind compliments to Kristy. Thank you once more for being our guest, and we look forward to seeing you all in the future! Sincerely, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mary P wrote a review Mar 2022
North Chicago, Illinois2 contributions
I stayed at the Extended Stay in Urbandale recently to attend a funeral. The staff were fabulous! They were so sincere and kind to me. The hotel was clean, room was clean, staff went out of their way to help all of the guests. I will definitely stay with them when I’m back in the area. Thank you!
Read more
Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
NssIL wrote a review Sep 2021
1 contribution
First and last time staying at and Extended Stay. This property was disgusting! The parking lot was littered with trash and cigarette butts. Overgrown landscaping and terrible parking lot. The lobby was dirty and elevator was filthy. Hallways looked like they haven’t been vacuumed in weeks! The room was gross! Floors were dirty and furniture covered in dust. The kitchen wasn’t cleaned and the fridge smelled. The bed skirt had a line of dust/dirt that ran across it. Had there been a hotel nearby with an available room, we would’ve left! Instead we made a trip to the store, and bought cleaning supplies, towels, blankets, pillows and sheets. It was that bad!! This property needs a visit from corporate!! I understand staff may be limited due to pandemic but this was unacceptable!!!!
Read more
Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from ESA GM, General Manager at Extended Stay America - Des Moines - Urbandale
Responded 26 Sep 2021
Thank you for your recent review of your stay at our hotel. We were sorry to read your comments, and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without it, we cannot improve. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve. Sincerely, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bruce H wrote a review Jun 2021
1 contribution
Savannah and Robbie are amazing! They give the best customer service I have ever received. Keep going above and beyond. You are awesome and appreciated by your guests. Thank you for all that you do. Thanks!
Read more
Date of stay: April 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from ESA GM, General Manager at Extended Stay America - Des Moines - Urbandale
Responded 27 Jun 2021
Thank you for your detailed review and 5-star rating! It is so great to see your comments specific to our staff members. Savannah and Robbie are definitely favorites of our guests, and we will make sure to recognize their efforts as well. Thank you again for your nice comments. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PeteEgg wrote a review Jun 2021
Rockford, Michigan25 contributions10 helpful votes
Heed the negative reviews. Sadly I didn’t. Renovation is fresh & nice; pretty quiet (albeit busy, as parking & entryway are cramped), staff was nice (tho’ maybe overworked), but the place just had a vibe that is ‘off’. Our room was frequently graced with wisps of stale cigarette smoke - no extra charge! LOL!
Read more
Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from ESA GM, General Manager at Extended Stay America - Des Moines - Urbandale
Responded 6 Jun 2021
Pete, thank you for being a guest at our hotel. We are very sorry to know we could not meet your expectations for a perfect stay. We apologize for the smokey experience and the inconvenience it caused. We will utilize your comments to enforce our no-smoking policy more effectively. On a positive note, we appreciate your comments regarding our associates and our well-maintained hotel. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ashlyn C wrote a review Jun 2021
1 contribution
I travel for work as a CNA and stayed at this hotel while on a 13 week long assignment in Des Moines. The staff was always very helpful and understanding of my questions and needs. Very friendly to myself and my dog. They held any packages I received behind the desk until I could retrieve them. Lisa was always very friendly and willing to listen to any questions or concerns I had and would go above and beyond to help or try and make my stay better. Would absolutely recommend this hotel as a place to stay for anyone in the Des Moines area on business or vacation.
Read more
Date of stay: March 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Jon H wrote a review Jan 2021
1 contribution
It's a nice hotel with an awesome staff! The only place I'll stay in Iowa. Robi and Savanna are awesome and the hotel is always clean. They have recently updated their TV channel lineup and now it includes a preview channel. The free wifi is fast enough for anything I've ever wanted to do.
Read more
Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from ESA GM, General Manager at Extended Stay America - Des Moines - Urbandale
Responded 21 Jan 2021
It is a delight to know your travels brought you back to Extended Stay America again! Thank you very much for your terrific comments about our diligent associates and our immaculate property. We will share your compliments with Robi and Savanna. Your loyalty is highly appreciated, and we look forward to your next stay with us. Sincerely, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jacob P wrote a review Dec 2020
1 contribution
I checked in early in the morning after getting done working night shift and i was helped by Diana. She was very helpful and answered all of my questions with absolute certainty. It was nice to have someone be so welcoming and helpful after a long day at work.
Read more
Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Des Moines - Urbandale
Responded 29 Dec 2020
Jacob, thank you for the glowing review of Extended Stay America. We are delighted to know you had an amazing stay and that the service you received exceeded your expectations. Your compliments will surely be shared with Diana. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
US$81 - US$106 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay urbandale, urbandale extended stay
LOCATION
United StatesIowaUrbandale
NUMBER OF ROOMS
20
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Extended Stay America - Des Moines - Urbandale
Which popular attractions are close to Extended Stay America - Des Moines - Urbandale?
Nearby attractions include Breakout Games - Des Moines (3.3 km), Living History Farms (2.0 km), and The Escape (7.9 km).
What are some of the property amenities at Extended Stay America - Des Moines - Urbandale?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Extended Stay America - Des Moines - Urbandale?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Extended Stay America - Des Moines - Urbandale?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America - Des Moines - Urbandale?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Des Moines - Urbandale?
Conveniently located restaurants include Mi Patria Ecuadorian Restaurant, Simon's J Benjamin's, and Biaggi's Ristorante Italiano.
Are there any historical sites close to Extended Stay America - Des Moines - Urbandale?
Many travellers enjoy visiting Living History Farms (2.0 km) and Val Air Ballroom (7.8 km).
Is Extended Stay America - Des Moines - Urbandale accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.