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About
#10 of 13 hotels in Urbandale
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Wifi
Hot bath
Outdoor pool
Breakfast available
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Room features
Air conditioning
Housekeeping
Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English
Location
Contact
10841 Douglas Ave, Urbandale, IA 50322-2020
Getting there
Car HireSee all Urbandale car hire
48Reviews0Q+A9Room tips
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Booked a stay online for June 20th-24th 2022 for $314. Upon arrival the room was in such poor condition & cleanliness, I requested a new room and it was in the same condition. Stained sheets, dead bugs, dirty counters etc.. The front desk clerk advised we would receive a refund but it would take 7-10 business days. As of July 11th 2022 we still had not received a refund. Oh July 14th I went back to their location to ask for a refund as I had not been able to reach a manager or associate who could help with the issue over the phone. They told me they would issue a refund and it should show on our bank account after 24 hours. The transaction on our bank account showed on July 15th for a charge of $314 not a refund. The bank is unable to reverse the charge unless they receive a letter head from Econo Lodge. Or after it completes processing we will be able to dispute it. Econo Lodge can also void the transaction & the 2nd charge will fall off the account. After which we will still not have received a refund. As of today July 18th the pending charge expired and they pre authorized a second amount again. After a month of being told we would receive a refund we have almost been charged three times for room we didn’t stay in for longer than 2 minutes, and have yet to see our money back. It’s been a circus trying to speak to a a manager as well, we were told they would be available for us to speak to & now we are being told they’re conveniently out of the country in Cancun.…
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Owner at Econo Lodge Urbandale
Responded 19 Jul 2022
Dear Guest, We sincerely regret to know that your experience was not as positive as expected.We have taken note of these comments to make sure we do better than ever for future guests Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
HORRIBLE STAY! Do not stay here! I would give 0 stars if I could!! We checked out after an hour, and I’m not even sure I even got a refund yet. My husband booked my room and accidentally forgot to change the booking to my name, and the hotel gave us a hard time to change it. Eventually I contacted the website I used to book it and they changed it without any troubles, but the hotel claimed they did not have access to email to see any updates on the reservation, and claimed they could only receive fax! We waited over an hour & the front desk attendant said we would have to cancel and rebook. They charged us over $30 more than that I originally paid to rebook. Finally got our room, and it was DISGUSTING! Please look at the photos. We found 2 bugs within 5 minutes, the towels had nasty stains on them, bedding had holes & stains. Absolutely no WiFi! We even requested to switch rooms but even the new room had no WiFi and the shower head was missing. The front desk was very rude and said he couldn’t help us. We ended up leaving after an hour of stress and stayed at another accommodation nearby that gave us no problems. Please don’t make the same mistake and stay here!!!…
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Please don’t stay here!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel Manager, Owner at Econo Lodge Urbandale
Responded 8 Jun 2022
Dear Amanda, I am very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really stinky!! the rooms smell like old and the bed sheets had blood. Really bad experience not recommended at all. 🤢 The internet sucks and the worst part is the service in the lobby. They’re not profesional at all.
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Repost
Helpful
Response from Hotel Manager, Owner at Econo Lodge Urbandale
Responded 11 May 2022
Dear Guest, I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was hoping that the reviews had forced some changes. - Non-Smoking room yet smelled of smoke. - Lots of holes in walls poorly patched. - Obvious that no one had cleaned under the fridge in a while. - Shower area was tiny, forced to dress in main part of the room, which may be a problem if you have others in the room. - Had terrible time sleeping as mattress was like sleeping on a bench. - Towels were stained. - Shower head was at about 5 and a half feet up. - The only positive was the price. I would say this needs renovation, but it would probably be best to knock it down and start over.
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Date of stay: April 2021Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Repost
Helpful
Response from Hotel Manager, Owner at Econo Lodge Urbandale
Responded 21 Jan 2022
Dear Fuller, I am very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My family and, I stayed here while I was on a business trip as well as my co-workers. We cought 9 rat's while staying at this hotel in just our room. Instead of giving us a refund, they raised the price. The lobby was suppose to be open every day at 6am for breakfast. We had to call to wake them up each morning. Then there would be food spilled from breakfast the morning before. Very noisy everyday. Couldn't watch TV because of the noise.
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from jay1984c, Front Office Manager at Econo Lodge Urbandale
Responded 3 Jan 2020
Thank you for bringing this problem to our attention. We have addressed this problem directly and have solved it. We called the pest control business and they came to look at the room and others surrounding it. They did not find any problems but they did provide another way of preventing rodents and any other pests from entering the property. We have talked to the employee and made sure that we avoided any other situations like you have encountered from happening ever again. Thank you again for bringing these problems to our attention, it won't happen again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After staying in other EconoLodge motels, this one is terrible. Only benefit was close to I-35 exit. Room 119 did not have a smoke detector, no knobs on the a/c, no telephone in the room, the clock was not plugged in but we didn't dare look behind the nasty night stand for the outlet. The two fabric chairs were badly stained, very dirty. The lamp shades were very dusty & dirty. The drapery had a large hole, did not hang properly & very dirty!! This room did not pass Fire Safety Standards!! It certainly failed any quality control inspection IF Choice Hotels corporate ever comes to inspect. Poorly managed hotels like this give EconoLodge a bad reputation. Desk clerk said breakfast was up from 6:30-9:30. I walked to the lobby at 6:45 a.m. the door was locked, no one inside, and there's a phone with sign outside the locked lobby door which says dial 0 for assistance. So I called and obviously woke up the same desk clerk that checked me in. He came scrambling from his room next door to start making coffee, etc. So I had to wait for coffee!! You got our money but we did not get any value!…
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Date of stay: September 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Owner at Econo Lodge Urbandale
Responded 13 Apr 2022
Dear Lavonne, I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay. Sincerely Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We needed a motel that allowed easy access from the car to the room as we were moving and had lots of stuff we didn’t want to leave in the vehicle overnight. The front desk people were friendly but the place is obviously an old building where they have tried to update some furniture and flooring. Not to say it wasn’t somewhat clean, but it just didn’t FEEL clean. Missing hairdryer and USB ports didn’t work. Breakfast was minimal with waffles and 2 choices of cereal being the main options. Not somewhere I would choose to stay again but it worked for a cheap 1 night stay.
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Owner at Econo Lodge Urbandale
Responded 13 Apr 2022
Hello Cathy, Thanks for your stay and the comments. I appreciate your feedback and telling us the positive and negative aspects. Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice staff and service. Excellent room condition. Near by free way. We would recommend this hotel. Quit and clean place.best stay.being totally updated . and remodeled.nicely done,quite as to workers doing work and clean.good value and newly renovated rooms.
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Date of stay: January 2019Trip type: Travelled on business
Rooms
Cleanliness
Service
Room Tip: Excellent rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Owner at Econo Lodge Urbandale
Responded 13 Apr 2022
Dear Smith, We are pleased to know that your stay was enjoyable. I appreciate you for complimenting our team for their good work and will make sure that the praise is shared with them.We hope that you will notice more exciting improvements on your next visit and sincerely look forward to welcoming you back. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
awesome experience. nearby freeway. helpful staff,clean room.love the beds.once remodeling is done it will be wonderful to stay here.good value and newly renovated rooms.we stayed in one of the newly remodeled rooms and it was lovely.the wifi had a great connection.
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Date of stay: February 2019Trip type: Travelled on business
Rooms
Service
Sleep Quality
Room Tip: nice and comfortable beds.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I think this place needs to be inspected. Holes in wall, cracked light switches, hair on floor in bathroom which smelled like pee. The stairs to the upper floor haven't been cleaned in who knows how long. Bed was barely made and the cover had bleach stain on it . Yuck, Econo Lodge should be embarrassed by this place.
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Date of stay: August 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
US$57 - US$73 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
urbandale days inn
FORMERLY KNOWN AS
Urbandale Inn
LOCATION
United StatesIowaUrbandale
NUMBER OF ROOMS
59
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Frequently Asked Questions about Econo Lodge Urbandale
What are some of the property amenities at Econo Lodge Urbandale?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Econo Lodge Urbandale?
Guests can enjoy free breakfast during their stay.
Is parking available at Econo Lodge Urbandale?
Yes, free parking is available to guests.
What are some restaurants close to Econo Lodge Urbandale?
Conveniently located restaurants include Tsing Tsao West, Taco John's, and Wendy's.
Are there opportunities to exercise at Econo Lodge Urbandale?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at Econo Lodge Urbandale?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Econo Lodge Urbandale?
Many travellers enjoy visiting Living History Farms (1.7 km) and Val Air Ballroom (7.0 km).
Is Econo Lodge Urbandale accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.