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Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel

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4800 Merle Hay Road, Urbandale, IA 50322
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Traveller (34)
Room & Suite (35)
Dining (18)

About

#8 of 13 hotels in Urbandale
Location
Cleanliness
Service
Value
Newly renovated Hotel, Conference Center & Bennigan's Holiday Inn Hotel & Suites, Des Moines Northwest, is conveniently located in Urbandale, Iowa, at the intersection of I 35, I 80 and Merle Hay Road,. We welcome business travelers with companies such as John Deere, Corteva, Camp Dodge, and Iowa Law Enforcement Academy. Our guests also enjoy visiting Blank Park Zoo, Living History Farms, Adventureland Park, and the Iowa State Capitol. Pets are welcome! Enjoy fun food and friendly Irish service at our very own Bennigans restaurant and bar. Open daily from 6:30 am to 11:00 pm serving breakfast, lunch, dinner, cocktails and room service. Our free shuttle operates in a generous 3 mile radius to Merle Hay Mall, Valley Junction, and a variety shops and restaurants. Our shuttle operates with generous hours and flexible scheduling. Accommodations also include free Wi-Fi, ample parking for over 350 vehicles, microwave, mini refrigerator, Keurig, and 49" HDTV with DirecTV.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Centre with Internet Access
Paid public parking on-site
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish
191Reviews4Q+A38Room tips
Traveller rating
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Keith B wrote a review Oct 2021
Wayne, Michigan311 contributions91 helpful votes
Hotel is right off of I-80 and not too far from downtown Des Moines. I arrived around 4 and room was ready, in fact I was upgraded to a suite! Room was very large with comfortable bed. There was a sliding doorwall, however the balcony is so tiny you could barely put one foot on it! Don’t understand the point. The pool is large, good for actual swimming. The on site restaurant is Bennigan’s, which I haven’t seen in years! Very few still exist, however I did not get a chance to eat there. Check out went well and I was off to my next stop.
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Date of stay: August 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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SoccerMom wrote a review Jul 2021
1 contribution
4 day stay. Room was selected by Anthony Travel for our soccer team. This was a stay to play so the team had no choice of hotel. We paid more for hotel thru agency than was listed on website. Bathroom: Toilet - Had to remove the top of the tank to flush the toilet. Reported on day 1. It was looked at by maintenance? that evening, but they did not show the next day (or any day of our stay) to repair as promised. Sink - horrible water pressure - not even strong enough to wash toothpaste down the drain. Shower - snaps on curtain liner were broken, so liner hung down in to tub on both ends leading to a slipping hazard. Obviously didn't keep water IN the tub either. Room: Musty smell that never leaves. Temperature of room is either freezing or hot and humid. The sliding door to the balcony was missing the handle, so hot/humid air came in to room. I get that rooms are no longer cleaned daily, but we had 4 days of towels (which we had to get at the front desk - along with toilet paper) piled in our room. The garbage was not emptied and we were not provided extra/large trash bags. One broken washer and a drier to share with 4 sports teams that were at the hotel. Vending machine - out of order. Carpet in hall - could tell where vacuum had been and where it hadn't - (about 3 inches all along walls). Hotel staff was not friendly. In fact she didn't even look up from her phone as I asked for more towels and tp. The only nice/updated thing about this hotel was the attached Bennigans has recently been remodeled. Their evening staff seemed annoyed to have a group watch a soccer game on tv with drinks and appetizers. (The hotel was not busy, and the staff was tipped fairly). The buffet breakfast staff was very friendly and helpful. I wish a tip jar was available for them.
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Date of stay: July 2021
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Room Tip: Stay elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jonathan J wrote a review Jun 2021
30 contributions10 helpful votes
This property is a large hotel that has been kept up well. The rooms are clean and comfortable. The staff however are poorly trained. When you walk by them they continue to chat with each other and ignore you. I asked at the front desk for coffee and creamer. The agent literally gave me one creamer and 2 sugar packets. Its like, seriously? This is a very nice property, but staff should be retrained regarding providing quality service to the public.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pat B wrote a review May 2021
Davenport, Iowa6 contributions1 helpful vote
This hotel is conveniently located close to the interstate, but... When we first arrived, there was a sign at the check-in counter stating that someone will return soon. We waited about five minutes. Thereafter, checkin was quick, plus uninformative. The employee put us on the 5th floor, but didn't bother letting us know the location of the elevators, or anything else for that matter. We stayed in a room with a king size bed. The mattress was too firm for my liking, but other's may appreciate this type of bed. For some reason, the pillows had corners that were not soft and they kept poking me and my husband. Throughout our 24 hour stay, we heard a dog bark a couple of times, and people laughing very loudly. Obviously, the walls are a little thin. This hotel doesn't offer free breakfast, so we enjoyed breakfast at the connecting restaurant Bennigan's. The waitress was very pleasant, the service and the food were both excellent, and reasonably priced. More than likely, we will not stay at this hotel again. For the price you pay, you'd think they would at least offer free coffee and muffins.
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Date of stay: May 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Princerman wrote a review Apr 2021
Otsego, Minnesota861 contributions148 helpful votes
My kids were immediately impressed with this hotel. We opted for the suite so I could sleep in after a nice drive from Minnesota. The room was clean and seemed well furnished. I like their arrangement with the adjacent Bennigans for breakfast in lieu of a low quality free hotel breakfast that I see other places. The people who worked for the hotel were generally masked up.
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Date of stay: April 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Enjoy the view wrote a review Dec 2020
Kansas City, Missouri17 contributions7 helpful votes
Great hotel for the money, hotel has had a recent upgrade and is a nice hotel with plenty of public space to relax and chill. Good restaurant at hotel and some within driving distance. Hotel is not perfect but very good value.
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Date of stay: June 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Katie D wrote a review Dec 2020
Chicago, Illinois80 contributions22 helpful votes
After staying in a shiny brand new Holiday Inn in Nebraska last month, I forgot what to really expect at this hotel chain. This "newly renovated" hotel has a pretty lobby but the rooms were dated with chipped paint, musty curtains, and oversized furniture making the room feel cramped. Furthermore, while there were signs all over the hotel stating face masks are required due to COVID, many guests did not respect this precaution and the staff did not enforce. During check out I witnessed one staff member in the halls without a mask. Our room was clean and the beds were good, but in a season when health and safety is my top priority for my family, I would not recommend staying here.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel
Responded 20 Dec 2020
Hi 302KatieT, I'm glad you chose our hotel for your visit to Des Moines. Thank you for staying. We promise a comfortable and convenient experience for all of our guests. I'm sorry you experienced issues with the stay, especially with the state of the room, paints, curtains, and furniture. I also read your concern about our mask policy enforcement. I can see these dampened your visit. Trust that I alerted our management about this so we can make the necessary changes to better our service. We appreciate your feedback about your stay and looking forward to your next travel. Many Thanks, Rein V Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mike S wrote a review Aug 2020
Hannibal, Missouri229 contributions55 helpful votes
Son made reservations. When we arrived a small problem with online reservations. While there another couple asked for handicapped room with access for wheel chair in shower. Was given room not access and they asked for another room. Our room still had some paper laying on floor that was missed by housekeeping. Also, the sheer curtains were torn and shredded. I took photo but have not posted here to the site at this time. A\C was very cold and was great on the hot day. Shower had plenty of hot water too. Went to Bennigan's for breakfast-I think it was an extra charge. Ordered 2 eggs, sausage, potato's and wheat bread. Received 2 eggs, bacon, potato's, and white bread. Coffee was delicious.
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Date of stay: August 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Greg Fontanini, Owner at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel
Responded 25 Aug 2020
Mike I have discussed your comments with my HK staff and I do apologize for the mix up at check in! Being that we are a full service Holiday Inn with a Bennigans we do not offer a free breakfast.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rowan S wrote a review Dec 2019
1 contribution
Stopped here on a cross-country road trip; we specifically chose this hotel over cheaper options because of the restaurant/bar amenity. When we booked on the website, we paid an optional $10 for breakfast in the morning. The restaurant and bar are under rennovations, and there are no alternative food options. This is NOT listed anywhere on the website. The only breakfast was the standard continental breakfast, most of which was barely edible, and was not what we were charged for. I had to go to the front desk to confront them about the $10 that we wasted, and even then they played dumb, as though this had never happened. Although most of our stay was fine, PLEASE be aware that there is no restaurant, no bar, and if you pay for breakfast you will be throwing your money away. Truly a dishonest booking experience.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Greg F, Manager at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel
Responded 30 Dec 2019
I truly apologize that this was not on the website we thought we had put it on every site out there. I will check on this today!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jeanne M wrote a review Dec 2019
Oklahoma City, Oklahoma205 contributions58 helpful votes
Cherylynn, the front desk clerk, was super - friendly and extremely helpful. Coffee maker was inoperable and couldn't get a replacement until the next morning. Housekeeping did not make the bed, they only pulled up the sheets. I showed a picture of to to the front desk who informed the housekeeping supervisor.
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Date of stay: October 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Greg F, General Manager at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel
Responded 17 Dec 2019
Thank you so much for the review we look forward to seeing you again down the road!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$97 - US$121 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn hotel and suites des moines - northwest, holiday inn des moines, des moines holiday inn
LOCATION
United StatesIowaUrbandale
NUMBER OF ROOMS
198
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HOLIDAY INN & SUITES DES MOINES-NORTHWEST, AN IHG HOTEL - Prices & Reviews (Urbandale, IA)

Frequently Asked Questions about Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel
What are some of the property amenities at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel?
Conveniently located restaurants include Pagliai's Pizza - Johnston, Bennigans On Merle Hay, and Bandit Burrito.
Are there opportunities to exercise at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel have airport transportation?
Yes, Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.