Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel

Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel

The toilet paper holder sits in back of the toilet. Most people are not flexible enough to turn their body that much without pain. We placed the toilet paper on the tub, because it was much easier to reach from there.
Traveller (34)
Indulge yourself in our warm, welcoming Presidential Suite
Room & Suite (35)
Country Clare Sampler combines the best of Bennigan's appetizers.
Dining (18)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

3.5
#7 of 10 hotels in Urbandale
3.9 of 5 bubbles
Location
3.7 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.3 of 5 bubbles
Value

Newly renovated Hotel, Conference Center & Bennigan's

Holiday Inn Hotel & Suites, Des Moines Northwest, is conveniently located in Urbandale, Iowa, at the intersection of I 35, I 80 and Merle Hay Road,. We welcome business travelers with companies such as John Deere, Corteva, Camp Dodge, and Iowa Law Enforcement Academy. Our guests also enjoy visiting Blank Park Zoo, Living History Farms, Adventureland Park, and the Iowa State Capitol. Pets are welcome!

Enjoy fun food and friendly Irish service at our very own Bennigans restaurant and bar. Open daily from 6:30 am to 11:00 pm serving breakfast, lunch, dinner, cocktails and room service.

Our free shuttle operates in a generous 3 mile radius to Merle Hay Mall, Valley Junction, and a variety shops and restaurants. Our shuttle operates with generous hours and flexible scheduling.

Accommodations also include free Wi-Fi, ample parking for over 350 vehicles, microwave, mini refrigerator, Keurig, and 49" HDTV with DirecTV.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Paid public parking on-site
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

4800 Merle Hay Road, Urbandale, IA 50322
199Reviews4Q+A39Room tips
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Detailed Reviews
Nance S wrote a review May 2023
Gilbert, Arizona16 contributions3 helpful votes
Hotel's Favourite
4.0 of 5 bubbles
Nice pet friendly hotel outside of DesMoines, IA conveniently located right off 35W.
Staff is friendly and welcoming . Our room was clean and comfortable towards the back side of the hotel. There was plenty of good dog walking in nice neighborhoods right behind the hotel. Bennigans is attached to hotel and super convenient. Our food was delicious and staff was very accommodating for hotel visitors. Had a beer while I waited for the food and they even gave me a to-go cup for what I hadn’t drank, along with ample plastic forks, spoons, knives, paper plates and extra napkins.
My only disappointment was no morning breakfast; only coffee and tea was available.
We would recommend this hotel and will definitely stay again next year on our way home from snowbirding.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pat B wrote a review May 2021
Davenport, Iowa7 contributions1 helpful vote
3.0 of 5 bubbles
This hotel is conveniently located close to the interstate, but...

When we first arrived, there was a sign at the check-in counter stating that someone will return soon. We waited about five minutes. Thereafter, checkin was quick, plus uninformative. The employee put us on the 5th floor, but didn't bother letting us know the location of the elevators, or anything else for that matter.

We stayed in a room with a king size bed. The mattress was too firm for my liking, but other's may appreciate this type of bed. For some reason, the pillows had corners that were not soft and they kept poking me and my husband.

Throughout our 24 hour stay, we heard a dog bark a couple of times, and people laughing very loudly. Obviously, the walls are a little thin.

This hotel doesn't offer free breakfast, so we enjoyed breakfast at the connecting restaurant Bennigan's. The waitress was very pleasant, the service and the food were both excellent, and reasonably priced.

More than likely, we will not stay at this hotel again. For the price you pay, you'd think they would at least offer free coffee and muffins.
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Date of stay: May 2021
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Princerman wrote a review Apr 2021
Otsego, Minnesota1,240 contribution165 helpful votes
4.0 of 5 bubbles
My kids were immediately impressed with this hotel. We opted for the suite so I could sleep in after a nice drive from Minnesota. The room was clean and seemed well furnished. I like their arrangement with the adjacent Bennigans for breakfast in lieu of a low quality free hotel breakfast that I see other places. The people who worked for the hotel were generally masked up.
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Date of stay: April 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katie D wrote a review Dec 2020
Denver, Colorado95 contributions22 helpful votes
2.0 of 5 bubbles
After staying in a shiny brand new Holiday Inn in Nebraska last month, I forgot what to really expect at this hotel chain. This "newly renovated" hotel has a pretty lobby but the rooms were dated with chipped paint, musty curtains, and oversized furniture making the room feel cramped. Furthermore, while there were signs all over the hotel stating face masks are required due to COVID, many guests did not respect this precaution and the staff did not enforce. During check out I witnessed one staff member in the halls without a mask. Our room was clean and the beds were good, but in a season when health and safety is my top priority for my family, I would not recommend staying here.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel
Responded 20 Dec 2020
Hi 302KatieT, I'm glad you chose our hotel for your visit to Des Moines. Thank you for staying. We promise a comfortable and convenient experience for all of our guests. I'm sorry you experienced issues with the stay, especially with the state of the room, paints, curtains, and furniture. I also read your concern about our mask policy enforcement. I can see these dampened your visit. Trust that I alerted our management about this so we can make the necessary changes to better our service. We appreciate your feedback about your stay and looking forward to your next travel. Many Thanks, Rein V Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dkozi08 wrote a review Apr 2024
Pittsburgh, Pennsylvania3 contributions10 helpful votes
2.0 of 5 bubbles
My family (including a baby) were traveling west and stopped at the Holiday Inn in Des Moines along the way. The staff was friendly, and the room was comfortable and quiet. You could tell it was a bit older, but still very nice.

We ordered from the restaurant, which was decent. I would not recommend it unless you wanted to stay close to the property for the evening. There are better options if you venture out a bit.

I did experience an issue during my stay. Around 4 AM, while I was caring for my infant daughter I saw a mouse in our room. I went down to the front desk and alerted staff of the issue, and they informed me they encountered the issue on two other occasions primarily on the second and third floors. They offered to move us to another room, which we did. We were also offered free breakfast coupon, money off our bill, and additional rewards points. We did not receive the additional money off the bill or rewards points. After contacting the hotel about it, I did not receive a response.

Overall, the hotel was quiet, comfortable and staff was friendly. However, I cannot recommend staying here until the rodent issue is handled.
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Date of stay: April 2024
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel
Responded 2 weeks ago
Dear dkozi08, Thank you for selecting our Holiday Inn & Suites Des Moines-Northwest while visiting Des Moines and for providing feedback about your experience. It's a pleasure having you as our guest. I am truly sorry you did not experience an exemplary stay due to the mouse in the room. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our staff's service was still appreciated. Please grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonathan J wrote a review Jun 2021
29 contributions10 helpful votes
3.0 of 5 bubbles
This property is a large hotel that has been kept up well. The rooms are clean and comfortable. The staff however are poorly trained. When you walk by them they continue to chat with each other and ignore you. I asked at the front desk for coffee and creamer. The agent literally gave me one creamer and 2 sugar packets. Its like, seriously? This is a very nice property, but staff should be retrained regarding providing quality service to the public.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike S wrote a review Aug 2020
Hannibal, Missouri215 contributions57 helpful votes
3.0 of 5 bubbles
Son made reservations. When we arrived a small problem with online reservations. While there another couple asked for handicapped room with access for wheel chair in shower. Was given room not access and they asked for another room.
Our room still had some paper laying on floor that was missed by housekeeping. Also, the sheer curtains were torn and shredded. I took photo but have not posted here to the site at this time.
A\C was very cold and was great on the hot day. Shower had plenty of hot water too.
Went to Bennigan's for breakfast-I think it was an extra charge.
Ordered 2 eggs, sausage, potato's and wheat bread.
Received 2 eggs, bacon, potato's, and white bread.
Coffee was delicious.
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Date of stay: August 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Greg Fontanini, Owner at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel
Responded 25 Aug 2020
Mike I have discussed your comments with my HK staff and I do apologize for the mix up at check in! Being that we are a full service Holiday Inn with a Bennigans we do not offer a free breakfast.
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N B wrote a review Oct 2023
2 contributions1 helpful vote
1.0 of 5 bubbles
Driving for 10 hours and I get to this hotel. I walk in and I’m the only guest in the lobby. Front desk is on the phone and the manager is sitting down telling how to get thru the call. I patiently wait as this goes on, probably a full minute. I’m Hispanic, 2 white guests walk in and the manager springs up asking how she could help. I stayed looking at her and she finally acknowledged me. Never again.
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Date of stay: October 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Racist atmosphere from management
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karl P wrote a review Aug 2023
1 contribution
5.0 of 5 bubbles
I’ve stayed at this hotel a few times for work and always had a great experience. On my most recent visit Angie went WELL above and beyond!! She’s got a great personality and is very friendly and truly cares about all of her guests! Thanks Angie! The company is very lucky to you have!
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Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Global53174254400 wrote a review Aug 2023
1 contribution
5.0 of 5 bubbles
5 Stars - I am very satisfied with the service provided by your shuttle driver, Brenda Sue. She was prompt, courteous, professional, and everything that might be expected from a top notch driver. Brenda provided me a first class service on my ride from the airport to the Holiday Inn Northwest in Urbandale, IA. She is such an incredible resource of information, yet professional and friendly.... I hope we meet again. Please express my thanks to Brenda Sue. Thanks again, for the great service; it was very relaxing knowing I was in good hands.

Sincerely,
Brenda May
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Date of stay: August 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Mike S
Hannibal, Missouri215 contributions57 helpful votes
I am sorry but I do not know. Our son made the reservations.
W1922MOpeterp asked a question Jun 2018
Old Bridge, New Jersey17 contributions15 helpful votes
What time does yr airport transportation starts I have a early flight. Thank you
Answer from 800retire11
Sioux Falls, South Dakota180 contributions43 helpful votes
Sorry I don't know.
Answer from Mark4096
Mason City, Iowa35 contributions4 helpful votes
Was just there and saw a few pets - I think there is an extra fee, but that is typical :)
Becker7412 asked a question Jan 2015
Warsaw, Indiana15 contributions3 helpful votes
It talks about breakfast. Is there a breakfast buffet or what?
Answer from Tom B
Iowa
Our full service restaurant Bennigans serves breakfast from 6:30AM until 10:30AM each morning. They serve the award winning Holiday Inn Best for Breakfast menu. We do seasonally offer a breakfast buffet on Saturday and Sunday only, generally from April thru October. Children are free if dining with their parents, and ordering from the kids menu.
N B wrote a tip Oct 2023
2 contributions1 helpful vote
1.0 of 5 bubbles
"Racist atmosphere from management "
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George M wrote a tip Aug 2023
1 contribution
5.0 of 5 bubbles
"Very spacious and relaxing lobby/ lounge area. Very good private restaurant attached to the hotel. "
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SoccerMom wrote a tip Jul 2021
1 contribution
1.0 of 5 bubbles
"Stay elsewhere"
Read full review
Migratory Bears wrote a tip Sept 2018
Oklahoma City, Oklahoma289 contributions124 helpful votes
4.0 of 5 bubbles
"They have an indoor pool w/jacuzzi, so even if you're traveling over the colder months, bring you swimsuits!"
Read full review
Troy M wrote a tip Aug 2018
Millard, Nebraska91 contributions50 helpful votes
3.0 of 5 bubbles
"You will want to avoid rooms on the first floor to avoid the parking lot noise."
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Not the right property for you?
There are more places to choose from in the Urbandale area.
PRICE RANGE
HK$835 - HK$1,233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn hotel and suites des moines - northwest, holiday inn des moines, des moines holiday inn
LOCATION
United StatesIowaUrbandale
NUMBER OF ROOMS
198
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN & SUITES DES MOINES-NORTHWEST, AN IHG HOTEL HK$766 (H̶K̶$̶9̶0̶7̶) - Updated 2024

Frequently Asked Questions about Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel
What are some of the property amenities at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel?
Conveniently located restaurants include Bennigans On Merle Hay, Pagliai's Pizza - Johnston, and Bandit Burrito.
Are there opportunities to exercise at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel have airport transportation?
Yes, Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn & Suites Des Moines-Northwest, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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