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Hilton Garden Inn Des Moines/Urbandale

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Traveller (43)
Room & Suite (32)
Pool & Beach (3)

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About

#1 of 11 hotels in Urbandale
Location
Cleanliness
Service
Value
The Hilton Garden Inn Des Moines/Urbandale hotel features 148 quality accommodations with features that will please both business and leisure travelers. The hotel is located in the northern suburbs, just off I80/I35 and 86th Street, just 20 minutes to downtown Des Moines and Des Moines International Airport. Our business park location is minutes from three shopping malls, including the Jordan Creek Town Center, restaurants and entertainment, and office headquarters for John Deere Credit, Rain and Hail Insurance, and Pioneer Hi-Bred International.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Shuttle bus service
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Mid-range
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee

Location

8600 Northpark Drive, Urbandale, IA 50131-2888
Hilton Garden Inn Des Moines/Urbandale
708Reviews4Q+A40Room tips
Traveller rating
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Sarah June wrote a review 16 Mar
12 contributions
Beautiful facility, super clean, super quiet. The pool isn’t huge but it’s clean. The beds were comfortable and my whole family slept well. Dog friendly. The lobby is beautiful and the rooms are updated, clean and inviting. Would definitely stay here again.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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renbody wrote a review Aug 2023
East Lansing214 contributions64 helpful votes
Hotel's Favourite
As the title says: clean, quiet and comfortable -- the most important features of a good night's stay. The hotel looks relatively new. The room floor was the fake-wood tile -- something I much prefer over carpeting -- with a small rim of carpeting around the bed. The desk chair was a comfortable faux Aeron chair. The front desk was friendly and recommended a suitable restaurant (Urban Grill). There is a Starbucks across the street -- a quiet street, so I walked to it and brought breakfast back (so we didn't try what the hotel offered)
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Date of stay: August 2023
Value
Rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Debra J wrote a review Feb 2024
Forsyth19 contributions3 helpful votes
The hotel has jumped it treasured stay we have always had with this hotel. The hallways were filthy, freezing cold, and the elevator made you feel like an ice cub in a a freezer! There was so much dirt on the carpet it tracked into the rooms. The maids didn't speak English so you couldn't ask for an extra towel or anything like that and the beds were slapped up made my 5 yr old couldn't have made them better. We are Hilton diamond members, but no longer. If this is how they handle their customers, we are done. Apparently so is everyone else. It was practically empty and it has been always full when we have stayed at this hotel. We used our points and it still cost us money they bogusly charged. Never has that happened. We were very sad it has let go of customer service 100% No one cares there. The last stay one year ago, I had my new weathers stolen out of our suitcase and they did nothing about it. There are better choices nearby and I suggest you consider those.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Amanda Dawson, General Manager at Hilton Garden Inn Des Moines/Urbandale
Responded 4 weeks ago
Good morning 655 DebraJ, We recognize your time is valuable and appreciate the feedback you have provided on this TripAdvisor review. Maintaining a fresh and comfortable atmosphere within our guest rooms and common areas is always a top priority. On behalf of the entire team at the Hilton Garden Inn Des Moines/Urbandale, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured; the feedback you provided will be shared with the appropriate hotel team to ensure we consistently deliver upon our guest expectations. If you would like to contact me directly at the hotel with the specifics of your stay, I can research further and discuss with my team. As a valued Diamond Hilton Honors member, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Des Moines.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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James S wrote a review Nov 2023
263 contributions217 helpful votes
This is our 3rd stay at this hotel. It is clean, could use a little updating in the rooms but still nice and comfortable. Let me tell you Jami at the front desk is amazing. She is friendly, helpful always has a smile and is extremely pleasant to talk with. When we checked in for the week I remembered her from the last stay here. As long in she is working the front desk this will always be our go to place when we visit the Des Moines area. I am a Hilton diamond member and I see both good and bad desk staff. Jami is the best I have ever ran across in my travels. We will be back!
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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dierraz411 wrote a review Oct 2023
Ames, Iowa1 contribution
the room was pretty dusty and the front desk person was not very friendly so it messed up my experience and my family's experience as well. So not sure if I would rent a room again or if I would even consider telling family to rent
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Review collected in partnership with Hilton Garden Inn
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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dambanker wrote a review Sept 2023
Toronto, Canada1232 contributions202 helpful votes
Stayed here a few years ago (2019) and came back. The location was good for us and it is a typical Hilton Garden, clean, quiet and comfortable. The staff were all friendly and we enjoyed our stay here. Nothing out of the ordinary to say about our stay, which makes this rating average for me. Probably would stay here again sometime too.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ckp4all wrote a review Sept 2023
Fayetteville, Arkansas21 contributions25 helpful votes
This location meets my needs for quick access to the Johnston/Urbandale area. The building, carpets and rooms need refreshed. The staff were helpful and kind. As a silver member I'd like more amenities offered like a free newspaper and free daily bottled water. Be sure to stop by Frederick's Coffee on Meredith Drive about half a mile south of the freeway intersection to see the walls created by a Des Moines artisan business, Sticks.
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Review collected in partnership with Hilton Garden Inn
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kpvb wrote a review Sept 2023
United States80 contributions25 helpful votes
We have stayed here several times over the last month. Each visit has been wonderful. Spacious comfortable guest rooms. Decorate in country chic vibe. We have really enjoyed our stays here and will be back for future visits. The only gripe is the number of Diamond Hilton Honor designated parking spaces. Only two spots. Definitely need to add more parking spaces for Diamond members.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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tltcjt wrote a review Jul 2023
1 contribution
Staff was great. They were very accommodating and were very sweet to our girls. Beautiful hotel, clean rooms, wonderful staff, great breakfast! We also enjoyed the indoor pool and outside sitting area.
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Review collected in partnership with Hilton Garden Inn
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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CassieRod15 wrote a review Jul 2023
Saint Joseph, Missouri56 contributions15 helpful votes
My family stayed in this hotel three separate weekends in a six-week timeframe when traveling for baseball. We found this hotel to be very clean and conveniently located. The pool is not large but there is a hot tub and sauna, which we find to be rare these days. We really enjoyed the outdoor garden areas which allowed other families from our team to gather together in the evening. The beds are very comfortable and we got a great night's sleep during each stay. There is a small store for purchasing food and drink items. We found the variety of items to be very good from breakfast bars to icecream treats. There is a charge for breakfast with cold and hot options. We did not choose to eat there so cannot speak to the quality. If you do not have the Hilton App, I would highly recommend it as it allows you to choose your room and check in/out without waiting in line at the desk.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Download the app for speedy check in
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
HK$868 - HK$1,368 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn des moines/urbandale hotel urbandale, hilton garden inn urbandale, hilton urbandale
LOCATION
United StatesIowaUrbandale
NUMBER OF ROOMS
148
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HILTON GARDEN INN DES MOINES/URBANDALE - Updated 2024 Prices & Hotel Reviews (IA)

Frequently Asked Questions about Hilton Garden Inn Des Moines/Urbandale
Which popular attractions are close to Hilton Garden Inn Des Moines/Urbandale?
Nearby attractions include AMC (0.4 km) and The Cab Johnston (0.3 km).
What are some of the property amenities at Hilton Garden Inn Des Moines/Urbandale?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Des Moines/Urbandale?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Des Moines/Urbandale?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Des Moines/Urbandale?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Des Moines/Urbandale?
Conveniently located restaurants include Texas Roadhouse, Ruby Tuesday, and Wasabi.
Are there opportunities to exercise at Hilton Garden Inn Des Moines/Urbandale?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Des Moines/Urbandale?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Des Moines/Urbandale offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Des Moines/Urbandale?
Many travellers enjoy visiting Living History Farms (5.3 km).
Is Hilton Garden Inn Des Moines/Urbandale accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.