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Room & Suite (32)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Des Moines/Urbandale
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 12 hotels in Urbandale
Location
Cleanliness
Service
Value
Travellers' Choice
The Hilton Garden Inn Des Moines/Urbandale hotel features 148 quality accommodations with features that will please both business and leisure travelers. The hotel is located in the northern suburbs, just off I80/I35 and 86th Street, just 20 minutes to downtown Des Moines and Des Moines International Airport. Our business park location is minutes from three shopping malls, including the Jordan Creek Town Center, restaurants and entertainment, and office headquarters for John Deere Credit, Rain and Hail Insurance, and Pioneer Hi-Bred International.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Shuttle bus service
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English
Location
Full view
42Car recommended
Grade: 42 out of 100
23Restaurantswithin 1 km
2Attractionswithin 1 km
Contact
8600 Northpark Drive, Urbandale, IA 50131-2888
Getting there
Car HireSee all Urbandale car hire
693Reviews4Q+A37Room tips
Reviews
Traveller rating
- 437
- 165
- 57
- 21
- 13
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Most Recent
The hotel is nice and clean, it’s kind of Newley polished . But Stay away from room 511 and the stack of rooms above and below. It’s an extremely strange room with the bathroom just feet from your bed. You look directly into the bathroom. Very odd for a Hilton Brand hotel…it was NOT cozy it was uncomfortably strange….
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Date of stay: September 2022Trip type: Travelled on business
Room Tip: Nice area with many options.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Great location, excellent service, and a very nice, clean, and like new hotel. Very comfortable room, the floors are a beautiful laminate wood, making it feel very clean as opposed to carpet. The bed was sooo comfortable. This property appears to be either new or recently remodeled.
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Katie Frazee, General Manager at Hilton Garden Inn Des Moines/Urbandale
Responded 25 Aug 2021
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay! Our team works very hard to ensure each guest receives the best service and your kind words prove that hard work pays off. Please think of us the next time you are in Des Moines as we look forward to welcoming you back soon! Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Have a wonderful week!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a really good place to stay, it would have been better if the restaurant and was open for other than breakfast. A plus is that there is restaurant and bar just across the parking lot. Rooms are nice staff is very friendly. I will stay there again.
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed as two couples. My husband and me and our friends. We had two rooms on different floors and we are beat from sleepless night. We all felt like we are at the dog’s hotel. As much as I love dogs, it was disappointing not to be able to get any sleep due to barking dogs on both our floors. Our friends had a barking dog above them as well. Dogs were barking from all over, including lobby, restaurant where we had breakfast, elevators. On top of this, it was some kind of terrible noise outside of our room at 2am. I looked through peephole and it appeared to be some kind of gathering. My suggestion would be to have certain floors assigned for pets and also have some rules.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I was 10 hours into a 20 hour driving trip and this hotel was my saving Grace! Super clean, very friendly, extremely comfortable. Just what my old bones needed! I’m a stickler when it comes to the bathroom cleanliness and this particular room’s bathroom was immaculately clean. No mold, no errant hair from some other guest, no toilet stains, no kidding! I will make this hotel a priority to stop at on future travels. Phone number programmed in my cell ready for action!
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Review collected in partnership with Hilton Garden Inn
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Katie Frazee, General Manager at Hilton Garden Inn Des Moines/Urbandale
Responded 29 Oct 2021
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay! Our team thrives to ensure each guest receives the best service and cleanliness is top notch. Your kinds words prove that hard work pays off and will be shared with our team. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a pretty nice hotel overall. It was generally clean and appealing. I had to keep asking the young man at the front desk to speak up during check-in. We had gotten a suite and it was spacious. I would change some things to make it more comfortable, however. The table space is lacking. A tiny little table about 8" wide is at the side of the bed and there was no drawer. Since I use a bi-pap machine, there was barely space for that let alone a clock or meds. The same in the sitting area where a lamp took the entire table because of it's design. (Nice lamp design....but not when paired with the table provided. I am a minimalist type person, but lately this style in the hotels throws comfort out the window. There was no place to put our suitcase except behind the door in the bedroom. The bathroom door opened into the hallway blocking the entire walkway between living area and bedroom. Think, designers!!!!…
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Date of stay: September 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Katie Frazee, General Manager at Hilton Garden Inn Des Moines/Urbandale
Responded 21 Sep 2021
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay! Your comments regarding the design of the room will be shared as your feedback is very important to us. Please think of us the next time you are in De Moines as we look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Have a wonderful day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bed was totally old and worn out. Completely uncomfortable. Air conditioning was extremely loud and rattled. Room next door partied all night and front desk wouldn’t do anything to stop it. Terrible place. Stay away!
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Review collected in partnership with Hilton Garden Inn
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Katie Frazee, General Manager at Hilton Garden Inn Des Moines/Urbandale
Responded 20 Sep 2021
Dear Mike Yates, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. I also wanted to apologize for the noise issue as well. Our team works hard to makes sure all our guests all taken care of so I apologize if we fell short during your stay. I do not have notes of this occurrence so if it is something you would like to discuss, I am happy to visit with you. Also, if there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The facility was in good condition and the breakfast was everything we expected. On the morning we were preparing to checkout, I went to sit on the ottoman in the room. Carpet in the bedroom has been replaced with laminate and for some reason the ottoman still has wheels instead of regular legs, so when I sat, the ottoman scooted away and I fell with considerable force onto the hard, laminate floor. I’m covered with bruises and may have sustained a more long lasting injury to my back. Then when we went down for breakfast, I tried to report the incident to the young girl working the front desk. Since she did not ask my name or room number, I was quite sure there would be no follow up.
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Review collected in partnership with Hilton Garden Inn
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Katie Frazee, General Manager at Hilton Garden Inn Des Moines/Urbandale
Responded 14 Sep 2021
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Diamond Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry for the incident that occurred Saturday morning. I have reached out to your number provided and left a voice mail for you to contact me direct to discuss this further. I certainly would like to discuss more details and more importantly, see how you are doing now. We take these situations very seriously and like to know if there is anything else we can do for you at this time. I look forward to connecting with you soon. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It’s a hotel ya sleep at it………. Miller lite sold out…. Ac wasn’t 100%. Refrigerator froze all of my water. Miller lite wasn’t made available. Had to go to Texas Roadhouse to quench my thirst. But overall I’d stay again.
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Katie Frazee, General Manager at Hilton Garden Inn Des Moines/Urbandale
Responded 19 Aug 2021
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were very impressed with the staff while getting checked in/out, and the beds were amazing. Our fridge was able to get so cold that my son’s juice boxes started to freeze. Ice/vending was easy to find, and the pool was great.
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Katie Frazee, General Manager at Hilton Garden Inn Des Moines/Urbandale
Responded 16 Aug 2021
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay! Our team works very hard to ensure each guest receives the best service and your kind words prove that hard work pays off. Please think of us the next time you are in Des Moines as we look forward to welcoming you back soon! Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Have a wonderful week!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$109 - US$156 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn des moines/urbandale hotel urbandale, hilton garden inn urbandale, hilton urbandale
LOCATION
United StatesIowaUrbandale
NUMBER OF ROOMS
148
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Claim Your Listing Frequently Asked Questions about Hilton Garden Inn Des Moines/Urbandale
Which popular attractions are close to Hilton Garden Inn Des Moines/Urbandale?
Nearby attractions include AMC (0.4 km) and The Cab Johnston (0.2 km).
What are some of the property amenities at Hilton Garden Inn Des Moines/Urbandale?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Des Moines/Urbandale?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Des Moines/Urbandale?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Des Moines/Urbandale?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Des Moines/Urbandale?
Conveniently located restaurants include Texas Roadhouse, Cozy Cafe, and Ruby Tuesday.
Are there opportunities to exercise at Hilton Garden Inn Des Moines/Urbandale?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Hilton Garden Inn Des Moines/Urbandale have an airport shuttle?
Yes, Hilton Garden Inn Des Moines/Urbandale offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Garden Inn Des Moines/Urbandale?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Des Moines/Urbandale offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Des Moines/Urbandale?
Many travellers enjoy visiting Living History Farms (5.2 km).