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Room & Suite (32)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Des Moines/Urbandale
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 11 hotels in Urbandale
Location
Cleanliness
Service
Value
Travellers' Choice
If you’re looking for a family-friendly hotel in Urbandale, look no further than Hilton Garden Inn Des Moines/Urbandale.
Close to some of Urbandale's most popular landmarks, such as Paragon Prairie Tower (2.5 mi) and Buccaneer Arena (2.9 mi), Hilton Garden Inn Des Moines/Urbandale is a great destination for tourists.
The rooms offer a flat screen TV, air conditioning, and a refrigerator, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Hilton Garden Inn Des Moines/Urbandale features 24 hour front desk, room service, and a gift shop. In addition, as a valued Hilton Garden Inn Des Moines/Urbandale guest, you can enjoy a pool and an on-site restaurant that are available on-site. Guests arriving by vehicle have access to free parking.
While in Urbandale, you may want to check out some of the restaurants that are a short walk away from Hilton Garden Inn Des Moines/Urbandale, including Ruby Tuesday (0.4 mi), Friedrichs Coffee (0.7 mi), and The Beerhouse (0.5 mi).
Looking to explore? Then look no further than Living History Farms, which is a popular Urbandale historic site – and it is conveniently located a short distance from the hotel.
The staff at Hilton Garden Inn Des Moines/Urbandale looks forward to serving you during your upcoming visit.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Shuttle bus service
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English
Location
Full view
42Car recommended
Grade: 42 out of 100
21Restaurantswithin 1 km
2Attractionswithin 1 km
670Reviews4Q+A36Room tips
Reviews
Traveller rating
- 424
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- 53
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- 12
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Popular mentions
Hotel's Favourite
This is our choice hotel when we stay in the Des Moines area, clean, up to date, with good breakfast. Hotel staff always very friendly, especially the waitresses at breakfast. Would recommend and will return.
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Date of stay: February 2021Trip type: Travelled on business
Helpful
Response from Kaite Frazee, General Manager at Hilton Garden Inn Des Moines/Urbandale
Responded 3 weeks ago
Good afternoon, Thank you so much for your feedback, I am happy to hear you enjoyed your stay with us! Our team thrives to give the best service to every guest and it is exciting to see that hard work pays off. Please think of us of next time you plan a trip to Des Moines as we look forward to welcoming you back soon. If there is anything you need in the meantime, please do not hesitate to reach out to us. We hope you have a wonderful week! Thank you again :)
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I booked a room at the Hilton Garden Inn in Urbandale Iowa and the kind of room I booked was a one-bedroom king suite. The bedroom was supposed to be separate with a separate living area. And upon checking in I was not given that room and it's happened to me a few times at the Hilton and also at courtyard. What a horrible feeling it is to book this room and pay extra and get put in a standard room anyway and told that's just one bedroom suite which is a lie. Every time I've stayed at the Hilton or the courtyard I just feel terrible like I'm not good enough to stay there. it's absolutely a disgrace and I've lost all respect for the Hilton I would never spend another dime towards that hotel I've never been treated so poorly and felt so bad by saying that a hotel. The workers and your policies are absolutely discriminating I don't know what your contract is with Priceline but you are obviously not fulfilling your end of the deal. Hilton has lost all my respect the room was disgusting it had popcorn stealing the Dead fly and the window ledge the floor was dirty the bathroom had rust all over the tub something sprayed on the mirror there was stains in the couch. It's like this room was saved for Priceline people who paid extra over $100 for one bedroom suite even though I'm Platinum member with Priceline. I was just appalled and I felt terrible when I left like I wasn't good enough to get the room that I paid for. Never again will I stay with the Hilton and I'd like to know if other people have had the same issue with them cuz I bet they have. Hilton you're nothing but a big disappointment and you've lost all class and you discriminating. I don't know how your company stays in business. I would never let my family or anybody I knew or cared about stay with you or your company and I will spend as much time as I need to to helps for the word about your treatment of others. I will be letting Priceline know as well. You lost all my respect and you should be ashamed of yourself. but I'm sure you won't cuz this is the second time I've complained about you and you don't even respond cuz just don't care I don't have a million dollars in my account so what do you care right. Well you don't know what the future holds and I'm hoping your future holds failure. Cuz you deserve it you're despicable and should be ashamed of yourself. You take my money for the extra room put me in a crappy dirty room and then tell me that's the room that I should be in I have a receipt that explains my room and it's not the room that I was put in so that the fax speak for itself. And I'm not done I'm going to continue with this Priceline thing and why hotels like you do this and cheat people out of the rooms that they book and give them a crappy room. Not a good way to do business and not a way to keep your word you absolutely hold no value to me. But I'm sure you won't bat an eye to this what do you care right? Typical ritzy places... Full of judgment and racism. It would be nice to see somebody like you be ran out of business if bankruptcy and have nowhere to go but down. You absolutely disgust me Hilton. You have no class, no customer service and you just simply just don't care that's what so disgusting.…
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Date of stay: December 2020Trip type: Travelled solo
Helpful
We have pretty mixed feelings about this stop. It's a convenient location right off I-80, but as it turned out the location became a bit of a downside to the stop because most of the restaurants were not open in the neighborhood. One of the reasons we thought it would be nice to try a Hilton Garden was the lounge and restaurant would be there if we didn't want to look for a restaurant, but the Hilton's lounge and restaurant was closed in the evening. The restaurant was open for breakfast, social distancing and Covid precautions were in place and breakfast was good. Covid modifications vary greatly from hotel to hotel, don't understand why the pool is allowed to be open (with dripping wet people without masks running through the halls) but the Business Center and Fitness Center were closed. On this road trip we stopped at a few Hilton Garden's as well as Hampton's and we're not seeing consistency among stops. As far as the room itself it was a bit smaller than average. Our room at this location had a long counter along the wall, much like a Hilton Tru we stayed in, seems like a cheap alternative for more practical desks and dressers we found on other Hilton Garden's and Hamptons. You like to think staying at a Hilton Garden Inn is an upgrade from a Hampton, on this stop that wasn't the case. The Hampton we stayed at on our next stop was much better than this location in many ways.…
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Date of stay: September 2020
Rooms
Service
Sleep Quality
Helpful
One night stay was adequate but concerning for recent pandemic. The staff was helpful enough but immediately upon entering the lobby two people had no masks. Some type of reception also was occurring and there were multiple people in the public areas of the facility that had no facial coverings. Do not attempt to make rules if the rules are not going to be enforced. The cleanliness of the room was very adequate and once outside of the public areas I did feel safe. I would probably stay at a different hotel if you any significant medical risk factors for Covid-19.
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Date of stay: July 2020Trip type: Travelled with family
Helpful
Response from Kaite Frazee, General Manager at Hilton Garden Inn Des Moines/Urbandale
Responded 10 Aug 2020
Good morning Sharman, Thank you so much so taking the time to send us your feedback. As a team, we strive to ensure everyone is receiving the best service possible and we apologize if we fell short during your stay with us. We hope that you will give us another chance the next time you plan a trip to Des Moines as we do look forward to welcoming you back. In the meantime, if there is anything we can do, please contact me directly. I hope you have a wonderful week! Katie Frazee General Manager katelin.frazee@hilton.com
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The hotel was clean and we had an excellent stay. The indoor pool was fun, and breakfast was delicious. There was also an outdoor area we could visit family. Staff were very nice to us, too. Would pick this hotel again in Des Moines.
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Date of stay: July 2020
Rooms
Location
Service
Helpful
Response from Kaite Frazee, General Manager at Hilton Garden Inn Des Moines/Urbandale
Responded 3 Aug 2020
Thank you so much for your feedback, we are so happy to hear you enjoyed your stay with us! Please think of us the next time you are in town and let the team know if there is anything we can do to make it great! Have a wonderful week!
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PRICE RANGE
US$99 - US$128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn des moines/urbandale hotel urbandale, hilton garden inn urbandale, hilton urbandale
LOCATION
United StatesIowaUrbandale
NUMBER OF ROOMS
148
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Claim Your Listing Frequently Asked Questions about Hilton Garden Inn Des Moines/Urbandale
Which popular attractions are close to Hilton Garden Inn Des Moines/Urbandale?
Nearby attractions include AMC (0.4 km) and The Cab Johnston (0.2 km).
What are some of the property amenities at Hilton Garden Inn Des Moines/Urbandale?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Des Moines/Urbandale?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Des Moines/Urbandale?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hilton Garden Inn Des Moines/Urbandale?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Des Moines/Urbandale?
Conveniently located restaurants include Texas Roadhouse, Ruby Tuesday, and Starbucks.
Are there opportunities to exercise at Hilton Garden Inn Des Moines/Urbandale?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Des Moines/Urbandale?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Des Moines/Urbandale offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Des Moines/Urbandale?
Many travellers enjoy visiting Living History Farms (5.2 km).
Is Hilton Garden Inn Des Moines/Urbandale accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.