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Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel

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8789 Plum Drive, Urbandale, IA 50322
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US$107
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Free cancellation until 03/12/22
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Traveller (10)
Room & Suite (21)
Dining (10)

About

#6 of 13 hotels in Urbandale
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Express and Suites Urbandale, Iowa. Nestled in the Des Moines, Iowa area, Urbandale is a growing city that has held on to its small-town charm. Whether travelling for business or pleasure the Holiday Inn Express & Suites Urbandale Des Moines is conveniently located off I-35/I-80 near Johnston, IA. Only minutes from and attractions such as Adventureland Park, Blank Park Zoo, Des Moines Botanical Center, the Science Center & Blank IMAX Dome, Jordan Creek Mall and Wells Fargo Arena. Let the Holiday Inn Express & Suites Urbandale Des Moines be your host hotel for annual events like the Festa Italiana, World Food Festival and the Iowa State Fair. Experience luxurious accommodations and a plethora of amenities such as a daily complimentary hot breakfast buffet, with indoor pool/whirlpool, business center, enhanced fitness facility, guest laundry, wired & wireless high-speed Internet access.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Newspaper
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English

Location

Full view
39Car recommended
Grade: 39 out of 100
24Restaurantswithin 1 km
2Attractionswithin 1 km
202Reviews5Q+A32Room tips
Traveller rating
  • 95
  • 65
  • 24
  • 11
  • 7
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Popular mentions
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Bret M wrote a review Aug 2022
3 contributions
We rode 12 hours and were worn out. Joan took one look at us and said “you need an upgrade “. She put us in a fabulous room that made our day. She definitely went out of her way to make us feel welcome We will definitely stay here next time we are passing through
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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kirishassdenver wrote a review May 2022
Denver, Colorado22 contributions26 helpful votes
Sadly, the worst HI Express ever! Room was Below average but missing floor boards, toilet seat hardly attached. Made it to breakfast- hard boiled eggs were frozen, oJ was water, bagel so hard and old, toaster didn’t toast on 1 side. Limited hit items compared to 4 other Holiday Inns in the last 4 days on the road! Seriously bad!
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel
Responded 13 Jun 2022
Hi kirishassdenver, Hoping you're having a wonderful day. Thank you for leaving feedback about your stay at our Holiday Inn Express And Suites Urbandale Des Moines. I hope you're doing good today. Thank you for choosing our hotel to handle your lodging needs in town. I'm sorry for the issues you encountered during your stay. I will send your comment to our hotel management, and I'm pretty sure they will use it to enhance our service. We would like to see you again on your next stay in town. At IHG, we appreciate every feedback. Best regards, Rous D. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ben Lomax wrote a review Sep 2021
Riverside, California256 contributions203 helpful votes
Checked in late as I often do, was greeted quickly and efficiently at the front desk. My room was normal for HIE property, no complaints. Usual nice soft pillows. I was happy to see they had a real hot breakfast which I haven’t seen a lot of lately. Plenty of parking, easy to sleep and convenient to get to work only a couple of miles away.
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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TheresaD8 wrote a review Sep 2021
Ohio193 contributions58 helpful votes
We stayed for one night, as we were passing through the area. The room was a nice size. The bathroom was also a nice size. The room came with a fridge and microwave. However, it did not come with any hand towels or wash clothes. They had a nice breakfast also. It included cheese omelets, turkey sausage, bagels, cream cheese, Chobani vanilla yogurt, oj, apple juice coffee and milk. They cinnamon rolls were not up to their standards. They were hard and dry. There were no others pastries or anything. I believe they also had cereal, but I don't recall what it was. Overall, it was average, and if I could get a better price, I might stay again for a night.
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Date of stay: August 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hiexurbandale gm, Owner at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel
Responded 2 Sep 2021
Thank you for staying with us at The Holiday Inn Express in Urbandale, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again in the future and again thank you for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew M wrote a review Jul 2021
Overland Park, Kansas7 contributions2 helpful votes
A standard of Holiday Inn Express I have come to expect is their breakfast. It is like a guaranteed win. But this particular Holiday Inn Express has restricted access to the breakfast. No pancakes. No biscuits and gravy. NO ORANGE JUICE? These are standard breakfast items at a Holiday Inn Express and yet for some reason, this hotel has limited things using COVID as an excuse. They have a woman runner who gets the limited breakfast items for customers. I booked this room specifically for the breakfast consistency. The lack of these things feels cheap and inexcusable. It’s pathetic and is a smirch on the Holiday Inn Express brand, especially since it seems the rest of the hotel seems to be just fine.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hiexurbandale gm, Owner at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel
Responded 5 Jul 2021
Thank you for staying with us at The Holiday Inn Express in Urbandale, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We apologize for the inconvenience of breakfast you had during your stay and want to reassure you that we are working diligently to get our breakfast up and running post Covid. We hope you will give us an opportunity to make your next stay exceptional.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MyRecsColorado wrote a review Jun 2021
Greenwood Village, Colorado18 contributions2 helpful votes
+1
Dirty, says renovated but pretty sure paint over junk is still junk. Old part of town. Not worth the $ . I used my points and immediately regretted my decision upon arrival. Nice staff! Crap hotel. This price point there are better options.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Janae C wrote a review Jun 2021
Lincoln City, Oregon42 contributions16 helpful votes
I want to like this hotel. Everything was great except the beds. And that was the only reason we were there...to sleep. I am pretty sure sleeping on the floor would be comparable to the beds. But staff was nice, and the breakfast was great for covid times. They even had someone cooking hot food if you wanted things like eggs and sausage. So that was nice. I really liked that we could get a sleeper sofa and two queens as a family with 3 kids. I just wish the beds had been comfortable. Clean rooms and public areas.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel
Responded 16 Jun 2021
Hello nae972, Thanks for staying with us and for leaving a review. I am glad that you found our staff commendable and that you enjoyed the breakfast selection. On the other hand, I am sorry that the condition of the bed negatively affected your overall satisfaction. I have taken note of your comments and shared them with management for review to take necessary actions to address these concerns. I hope you give us a chance to host you again in the future. Best Regards, John O Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aviator_and_wife wrote a review Jul 2020
Oklahoma44 contributions11 helpful votes
From the moment we entered the lobby, and received a "We will be right with you"... To the morning "Come again" ... We were please with our stay. Tay welcomed us, and we are so glad she is the one training new staff. She is fun, a great sense of humor, and very customer oriented. The room was large, clean, comfortable. The policies in place for Covid times are reasonable. We will come again!
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maria C wrote a review Jun 2020
2 contributions
A reservation was made yesterday June 12, 2020 at 9:42 pm for one night at this holiday inn in Urbandale, IA through Trip.com. Somehow the date was changed to June 15th and we didn't find out until arriving to the Holiday Inn at 1:00 am from Colorado which now was June 13th. Holiday Inn staff member would not do anything to help get us into the room since obviously something had happened with the dates. We called Trip.Com and they also tried negotiating some arrangements so the we could get a room and rest. Holiday Inn staff member DID NOT WANT TO HELP. He said you have to pay again to get the room at 1:00 am. We had to pay again and we just can't believe this happened where money is more important than taking care of the customer. We will NEVER AGAIN deal with HOLIDAY INN.
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Date of stay: June 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Julie S wrote a review Oct 2019
Renton15 contributions4 helpful votes
This location is only a few years old, and it is clean, comfortable, and contemporary. The beds and pillows are so comfy, and the two elevators are large and quick. Breakfast selection is abundant, and the dining area/lounge is spacious. We enjoyed the pool and hot tub. Easy access to the freeway and restaurants within walking distance. Highly recommended.
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$110 - US$134 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIowaUrbandale
NUMBER OF ROOMS
93
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HOLIDAY INN EXPRESS & SUITES URBANDALE DES MOINES, AN IHG HOTEL - Updated 2022 Prices & Reviews (IA)

Frequently Asked Questions about Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Nearby attractions include AMC (0.8 km) and The Cab Johnston (0.7 km).
What are some of the property amenities at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Conveniently located restaurants include Texas Roadhouse, Ruby Tuesday, and Cozy Cafe.
Are there opportunities to exercise at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Many travellers enjoy visiting Living History Farms (4.7 km) and Val Air Ballroom (7.7 km).
Is Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.