Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel
8789 Plum Drive, Urbandale, IA 50322
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About
#6 of 12 hotels in Urbandale
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Express and Suites Urbandale, Iowa. Nestled in the Des Moines, Iowa area, Urbandale is a growing city that has held on to its small-town charm. Whether travelling for business or pleasure the Holiday Inn Express & Suites Urbandale Des Moines is conveniently located off I-35/I-80 near Johnston, IA. Only minutes from and attractions such as Adventureland Park, Blank Park Zoo, Des Moines Botanical Center, the Science Center & Blank IMAX Dome, Jordan Creek Mall and Wells Fargo Arena. Let the Holiday Inn Express & Suites Urbandale Des Moines be your host hotel for annual events like the Festa Italiana, World Food Festival and the Iowa State Fair. Experience luxurious accommodations and a plethora of amenities such as a daily complimentary hot breakfast buffet, with indoor pool/whirlpool, business center, enhanced fitness facility, guest laundry, wired & wireless high-speed Internet access.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Newspaper
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English
Location
38Car recommended
Grade: 38 out of 100
23Restaurantswithin 1 km
2Attractionswithin 1 km
8789 Plum Drive, Urbandale, IA 50322
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205Reviews5Q+A34Room tips
Reviews
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I highly recommend this hotel to family and business travelers alike. Clean, well-maintained property with friendly and professional staff. Other than WFi connectivity issues, this was an absolute 1st choice for comfort and relaxation for road-weary travelers. The mattress was by far the most comfortable to sleep on.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
This motel was such a treat! Excellent desk personnel had us checked in within five minutes and later asked how our accommodations were. It is obvious that management cares about keeping up the property. The lobby is simple but lovely. Everything is in good working order in our room. The arrangement of the room is efficient and attractive. The price was very fair. We highly recommend this place!
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: Parking is very convenient and close to the entrance.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from hiexurbandale gm, Owner at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel
Responded 25 Mar 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traveller from the UK staying here whilst visiting family. The hotel is very easy to find being close to the I35/I80 highways. There are fuel stations and other shops/stores nearby. Several restaurants within easy walking distance. Spacious, clean room with controllable ventilation. Comfy bed. Fridge and Microwave. Basic breakfast had good choices. Large car park. Pleasant staff. Decent sized pool. Hot tub was a bit tired but functioned OK. Good wi-fi everywhere. Would recommend this hotel.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: At busy times it's a good idea to get breakfast very early or later.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from hiexurbandale gm, Owner at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel
Responded 25 Mar 2023
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We rode 12 hours and were worn out. Joan took one look at us and said “you need an upgrade “. She put us in a fabulous room that made our day. She definitely went out of her way to make us feel welcome We will definitely stay here next time we are passing through
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Sadly, the worst HI Express ever! Room was Below average but missing floor boards, toilet seat hardly attached. Made it to breakfast- hard boiled eggs were frozen, oJ was water, bagel so hard and old, toaster didn’t toast on 1 side. Limited hit items compared to 4 other Holiday Inns in the last 4 days on the road! Seriously bad!
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel
Responded 13 Jun 2022
Hi kirishassdenver, Hoping you're having a wonderful day. Thank you for leaving feedback about your stay at our Holiday Inn Express And Suites Urbandale Des Moines. I hope you're doing good today. Thank you for choosing our hotel to handle your lodging needs in town. I'm sorry for the issues you encountered during your stay. I will send your comment to our hotel management, and I'm pretty sure they will use it to enhance our service. We would like to see you again on your next stay in town. At IHG, we appreciate every feedback. Best regards, Rous D. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Checked in late as I often do, was greeted quickly and efficiently at the front desk. My room was normal for HIE property, no complaints. Usual nice soft pillows. I was happy to see they had a real hot breakfast which I haven’t seen a lot of lately. Plenty of parking, easy to sleep and convenient to get to work only a couple of miles away.
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We stayed for one night, as we were passing through the area. The room was a nice size. The bathroom was also a nice size. The room came with a fridge and microwave. However, it did not come with any hand towels or wash clothes. They had a nice breakfast also. It included cheese omelets, turkey sausage, bagels, cream cheese, Chobani vanilla yogurt, oj, apple juice coffee and milk. They cinnamon rolls were not up to their standards. They were hard and dry. There were no others pastries or anything. I believe they also had cereal, but I don't recall what it was. Overall, it was average, and if I could get a better price, I might stay again for a night.
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Date of stay: August 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from hiexurbandale gm, Owner at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel
Responded 2 Sept 2021
Thank you for staying with us at The Holiday Inn Express in Urbandale, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again in the future and again thank you for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A standard of Holiday Inn Express I have come to expect is their breakfast. It is like a guaranteed win. But this particular Holiday Inn Express has restricted access to the breakfast. No pancakes. No biscuits and gravy. NO ORANGE JUICE? These are standard breakfast items at a Holiday Inn Express and yet for some reason, this hotel has limited things using COVID as an excuse. They have a woman runner who gets the limited breakfast items for customers. I booked this room specifically for the breakfast consistency. The lack of these things feels cheap and inexcusable. It’s pathetic and is a smirch on the Holiday Inn Express brand, especially since it seems the rest of the hotel seems to be just fine.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from hiexurbandale gm, Owner at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel
Responded 5 Jul 2021
Thank you for staying with us at The Holiday Inn Express in Urbandale, Iowa. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We apologize for the inconvenience of breakfast you had during your stay and want to reassure you that we are working diligently to get our breakfast up and running post Covid. We hope you will give us an opportunity to make your next stay exceptional.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Dirty, says renovated but pretty sure paint over junk is still junk. Old part of town. Not worth the $ . I used my points and immediately regretted my decision upon arrival. Nice staff! Crap hotel. This price point there are better options.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I want to like this hotel. Everything was great except the beds. And that was the only reason we were there...to sleep. I am pretty sure sleeping on the floor would be comparable to the beds. But staff was nice, and the breakfast was great for covid times. They even had someone cooking hot food if you wanted things like eggs and sausage. So that was nice. I really liked that we could get a sleeper sofa and two queens as a family with 3 kids. I just wish the beds had been comfortable. Clean rooms and public areas.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel
Responded 16 Jun 2021
Hello nae972, Thanks for staying with us and for leaving a review. I am glad that you found our staff commendable and that you enjoyed the breakfast selection. On the other hand, I am sorry that the condition of the bed negatively affected your overall satisfaction. I have taken note of your comments and shared them with management for review to take necessary actions to address these concerns. I hope you give us a chance to host you again in the future. Best Regards, John O Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$113 - US$144 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIowaUrbandale
NUMBER OF ROOMS
93
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Claim Your ListingHOLIDAY INN EXPRESS & SUITES URBANDALE DES MOINES, AN IHG HOTEL - Updated 2023 Prices & Reviews (IA)
Frequently Asked Questions about Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Nearby attractions include AMC (0.8 km) and The Cab Johnston (0.7 km).
What are some of the property amenities at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Conveniently located restaurants include Texas Roadhouse, Ruby Tuesday, and Cozy Cafe.
Are there opportunities to exercise at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel?
Many travellers enjoy visiting Living History Farms (4.7 km) and Val Air Ballroom (7.7 km).
Is Holiday Inn Express & Suites Urbandale Des Moines, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.